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Opiniones de Best Western On The River

2.5 out of 5
Best Western On The River
401 North 3rd Street, Hannibal, MO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 533 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 298 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 101 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 37 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 1000 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Luis Roberto

Se hospedó 1 noche en enero de 2023
Respuesta de Mari, el 21 mar. 2023
I believe you must be confused with another hotel as we do not have anyone by your name in our system.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2021
Respuesta de Mari, el 28 ene. 2021
Thank you! Have a wonderful year, stay healthy and be safe

10/10 Excelente

Shirley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a busy weekend in the area, but the staff was super helpful and accommodating. The hotel is centrally located for downtown attractions. It was clean and nice. The free breakfast left something to be desired: there were not enough tables for everyone and the waffle maker wasn't working. Overall it was a good value.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We fortunately had a 3rd floor room in the new building. Had a river view….but we really would have been unhappy with the slightly older building as the rooms surround an atrium with an indoor chlorinated pool. Hate the odor of chlorine. Breakfast was free and ok..no fruit though. Nice location to walk around the old town. Free parking.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Robin, Kansas City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Mari, el 24 may. 2024
Thank you!!

8/10 Bueno

Kevin

Viaje en pareja
Le gustó: Servicios
Cool historic area.
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 24 may. 2024
Thank you! We would love to have you back as our guest again. Check out our festivals coming throughout the year. Give us a call if you need a room again.

8/10 Bueno

Paul, Winona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 24 may. 2024
Thank you!!

10/10 Excelente

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was taken ill while there and Mary and Grace at the desk could not have been more helpful in getting me linked up with medical care. Matt was wonderful as he took me to the pharmacy to pick up prescriptions. They were just wonderful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 21 may. 2024
Thank you Ken! We are happy to hear that you are doing better. We strive to help our guests as much as we can, and we are glad that we were able to help you

8/10 Bueno

Fred

Le gustó: Servicio y personal y condiciones de la propiedad
It was good
Se hospedó 2 noches en mayo de 2024
Respuesta de Mari, el 21 may. 2024
Thank you

8/10 Bueno

Joan R

Le gustó: Servicio y personal y condiciones de la propiedad
Car park was a bit of an issue as far as availability of space to park. Rooms were a bit dusty and had to change rooms due the refrigerator not working, I needed for my insulin. Not a huge issue as it was a prompt move. All in all, it was decent enough that we will stay there again. Folks were super nice!! That spoke more highly to me than anything else.
Se hospedó 2 noches en mayo de 2024
Respuesta de Mari, el 18 may. 2024
Thank you! We do appreciate your feedback. We are sorry about the fridge, but we always have a couple on hand just for circumstances like this arise. (kinda like light bulbs, ya never know when those little dudes are gonna burn out!) We are happy with our staff as well, we do try to give you our VERY BEST. Come back and see us again the next time you are in the neighbor hood.

10/10 Excelente

Kevin

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 16 may. 2024
Thank you

8/10 Bueno

Jerry

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location near the river and Mark Twain destination
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 16 may. 2024
Thank you

4/10 Malo

Gary

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
First key did not work. Moved to second room. Water dripping from the bathroom ceiling. Third room was ok, but very noisy from the pool in the center atrium of the hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Nicole, el 10 may. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Alessandro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
________________________________________________
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you for the 5 star rating!

10/10 Excelente

Todd

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were driving a long box pickup with a 25' trailer and they went out of their way to make sure we had a safe and secure place to park in what would normally be a difficult area to park a truck and trailer. Would give them 100 stars if I could.
Se hospedó 1 noche en mayo de 2024
Respuesta de Mari, el 16 may. 2024
Thank you. We are happy we could accommodate you and your truck and trailer. I know it is difficult at times to find parking. We would love to have you back, just give us a call.

8/10 Bueno

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a fun stay over on our way to Memphis.
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you! Hope to see you again!

8/10 Bueno

Debra

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Unique hotel. Pool and lobby closes too early for kids. Breakfast ends too early for old people. Parking is a bit tricky. I will stay here again though. The good outweighed the bad!
Se hospedó 2 noches en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you for taking time to review our hotel. We do close the pool and hot tub at 9pm, it is advertised all over the internet and we also inform our guests at check in. Breakfast is 630 am to 930 am. We are sorry, if you missed it, if you did. Yes, parking can be a bit tricky sometimes, but we do have 4 parking lots and our front desk clerks will always be happy to find you a spot. I hope you get the opportunity to come back and enjoy our out door pool this summer and the many festivals that our little town has planned.

6/10 Aceptable

Ellen

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you

10/10 Excelente

Edward L

Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel for a fair price.
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 25 abr. 2024
Thank you

10/10 Excelente

Tony

Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 22 abr. 2024
Thank you

8/10 Bueno

Jim

Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 may. 2024
Thank you

8/10 Bueno

Jon, Duluth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is great. It's just on the edge of downtown Hannibal and very close to Mark Twain Boyhoid Home and Museum.
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 abr. 2024
Thank you

8/10 Bueno

Allan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was excellent except the room only had a sheer curtain over the windows which allowed the bright security light in the parking lot to shine into the room at night. The room needs to have a privacy curtain.
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 abr. 2024
Oh no, I am so sorry you did not see that there are black out curtains behind the sheer curtains. They have the same pulls on them as the sheers. Dog gone it, I wish I would of known you were dealing with that, I would of come up and closed them for you. If you are ever back in this neighborhood, we would love to have you as our guest again. I will show you how those pull together. I hope the rest of your travels are safe and for you and yours to stay healthy.

8/10 Bueno

Donna, Muscatine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff was pleasant. Room was tidy. Our light in the bathroom was out and our toilet wasn’t bolted down but it all was perfectly fine. They really are trying to keep up with everything and we had a great night sleep
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 15 abr. 2024
Thank you for letting us know about your toilet and light, we would have fixed them for you that night, but I understood it was late, and we certainly did not want to interrupt your night. We did get it taken care of after you left. We hope to see you again the next time you all are in our neighborhood. Safe travels

8/10 Bueno

Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Mari, el 11 abr. 2024
Thank you

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great about our visit
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 11 abr. 2024
Thank you

8/10 Bueno

Michele, Johnston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 11 abr. 2024
Thank you

10/10 Excelente

Shana R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprisingly nice and clean! There are two separate buildings, so if you are with a group or want to be were amenities are, be aware.
Se hospedó 1 noche en abril de 2024
Respuesta de MARI, el 11 abr. 2024
Thank you

8/10 Bueno

Nicholas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Great area. Walkable to lots of shops, restaurants, historic sites, riverboat, and more! Great friendly staff, and some nice amenities with pool, hot tub, and massage chairs in the lobby. Hotel is clean but showing its age. Our room was first floor and against a hillside, so no exterior windows and it feels a bit dark. Pretty much all the rooms on first level are off of the common pool area, so it was somewhat noisy until 10 pm. Thin walls and creaky floors so every time someone walks across floor of room above us or walks by the room speaking at a normal or raised tone we could hear it.
Se hospedó 1 noche en abril de 2024
Respuesta de Mari, el 7 abr. 2024
Thank you, we hope to see you again.

8/10 Bueno

Ronald

Se hospedó 1 noche en marzo de 2024
Respuesta de MARI, el 27 abr. 2024
THANK YOU

10/10 Excelente

Carol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Everything was fine except the noise from the refrigerator in the room , the smell from the chlorine in the pool in the room , and the parking lot was difficult . We did like the room, the staff was excellent and so friendly , even the lady in the dinning room , and that at 74 years old that we didn’t have to walk down too long of walks from the elevator to our rooms . Thank you for a very pleasant stay .
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 7 abr. 2024
Thank you. We are happy you enjoyed your stay

10/10 Excelente

john

Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 22 abr. 2024
Thank you

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great spot to stay. Just wish the pool/hot tub were open later/earlier.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 31 mar. 2024
Thank you.

8/10 Bueno

Stephen, Springfield

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is clean and seems well located if you are wanting to check out downtown Hannibal. Even though we had a first floor room next to the pool it was super quiet. Pool area looked nice but we didn’t use it. The hotel needs some updating though, feels like a hotel I would have stayed at on a road trip as a kid in the 1980’s. Rooms are smaller, parking tight, room kept losing TV and wifi signal. Almost $150/night seems rather high for this hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 28 mar. 2024
Thank you. We are glad you enjoyed your stay.

10/10 Excelente

Brandon

Le gustó: Servicios
I like to pool area. Great for the kids
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 23 mar. 2024
Thank you

10/10 Excelente

cheryl

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Nice pool! Staff very friendly! Nice view but traffic was loud! Room big and clean. Definitely would come back if in area! Beautiful little historic town!
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 23 mar. 2024
Thank you! We would love to have you as our guest again.

6/10 Aceptable

Tim

Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 11 abr. 2024
Thank you

8/10 Bueno

Beth, Dubuque

Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 21 mar. 2024
Thank you

10/10 Excelente

Breanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. Just wish the pool was open 247
Se hospedó 2 noches en marzo de 2024
Respuesta de Mari, el 18 mar. 2024
Thank you

10/10 Excelente

Mary

Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 7 abr. 2024
Thank you

6/10 Aceptable

Phong

Viaje de negocios, Viaje en pareja
It s old and not nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 18 mar. 2024
Thank you for your opinion

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cigarette butts ground into the sidewalk at the bench in front of entrance. It was disgusting to see and would either suggest putting an ash tray of some sort outdoors for smokers or have an employee monitor the front entrance so the nasty cigarettes can be cleaned off the sidewalks.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 14 mar. 2024
Thank you. We do have a outdoor ashtray at the hotel, some just do not use it. We are sorry that was a problem. Thank you for taking time to review the hotel.

10/10 Excelente

Lauren M

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 11 mar. 2024
Thank you! We enjoyed having you as our guest, and would love to have you again. We do appreciate your feed back as well.

8/10 Bueno

Linda

Viaje en grupo
Le gustó: Limpieza y servicio y personal
I would stay here again
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 7 mar. 2024
Thank you

10/10 Excelente

Dorothy, Canon City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It served it's purpose. Being clean, convenient and a decent breakfast all is important. The staff were friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mari, el 7 mar. 2024
Thank you

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very friendly staff, nice location
Se hospedó 1 noche en febrero de 2024
Respuesta de Mari, el 7 mar. 2024
Thank you

10/10 Excelente

Deb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mari, el 29 feb. 2024
Thank you

6/10 Aceptable

Tristan

Se hospedó 1 noche en febrero de 2024
Respuesta de MARI, el 29 feb. 2024
Thank you