Bar en la azotea

Opiniones de La Sinfonia Citadel hotel and Spa

4 out of 5
La Sinfonia Citadel hotel and Spa
12-14 Dinh Ngang, Cua Nam, Hoan Kiem, Hanoi

Opiniones

9.8

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 192 de 224 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 224 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 224 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 224 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 224 opiniones" "

9.8/10

Limpieza

10/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un oasis en medio del caos de Hanoi
El hotel y el servicio es excelente. La comida y el restaurante sensacional pero sobre todo la atención que nos brindaron en todo momento. Todo el personal, en especial las recepcionistas, botones y meseros, se esmeran al máximo por hacer placentera tu estancia. Incluso nos acompañaron para indicarnos como llegar a nuestro destino o asegurarse de que encontráramos un lugar para comprar una batería. Nos daban sugerencias sobre las atracciones y restaurantes de la ciudad y nos hicieron sentir como en casa.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Alice , el 17 feb. 2020
Muchas gracias por sus comentarios. Sus elogios a nuestro personal serán una gran motivación para que sigamos intentándolo.

10/10 Excelente

Ana Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy amables los trabajadores. Desayuno muy rico. Buena localización. Cama muy cómoda.
Se hospedó 1 noche en agosto de 2019
Respuesta de Kim Oanh (Ms.), el 17 ago. 2019
Dear Ms. Ana, We would like to thank you for choosing Delicacy Hotel as your preferred accommodation choice during your stay in Ha Noi and for taking time to give us feedback . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

JAIME

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Draft muy amables
Se hospedó 3 noches en abril de 2019
Respuesta de An , el 2 jul. 2019
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en enero de 2019
Respuesta de An , el 10 ene. 2019
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work

8/10 Bueno

Erik

Le gustó: Servicio y personal y comodidad de las habitaciones
High expectations, low results
Very very very friendly and enjoyable staff that goes over and above to help with any request. The property was very comfortable. My ac broke, but was repaired the next day. The wifi signal to our room was very low and I could not use my laptop or phone wifi. It was fixed by the time we left. The bathroom was too small for one person, let alone two. I had to sit on the toilet sideway because there wasnt much room. The backsplash behind the sink, and the shower were dirty. The walls had chips out of the paint next to the bed that needed to be painted. And lastly, the room and bathroom lighting was placed in the wrong places and not bright enough to see you face in the mirrors.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
Noisy - no sound proof. Service was great by all the employees. Spa was great experiences!
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mien DO, el 21 mar. 2024
Dear Ms. Jenny,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

10/10 Excelente

Zen

Se hospedó 3 noches en diciembre de 2023
Respuesta de Mien DO, el 21 mar. 2024
Dear Ms. Zen,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

8/10 Bueno

Michiyo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
スタッフの方は親切で部屋も綺麗でしたが、バスルームに問題がありました。トイレのビデのホースから水漏れがしていて、床に水が流れていました。また、バスルームが部屋に面してガラスで見える構造で、そこにブラインドがかけられているのですが、一部が壊れていて完全に締め切らないので、部屋から見えてしまう。せっかく良いお部屋なので、修理してほしいですね。
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Cam

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Randi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUST STAY IN HANOI!!!!!
I am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Se hospedó 2 noches en octubre de 2023
Respuesta de From La Sinfonia Citadel Hotel and Spa, el 25 oct. 2023
Dear Mr. Randi LawsI hope you have a wonderful day. Your comment on our service after utilizing it makes us extremely happy. We truly appreciate all of your warm words and comments. Your input validates our efforts to continuously improve our services. Additionally, it is a genuinely good working day when we can make our guests feel at ease, serene, and relaxed while they are with us. We also hope to be able to welcome you to our hotel soon once more. You and Mr. Gardner are welcome, as are your relatives and close companions. Last but not least, maintain yourself well and earn more money so you may return to this place soon. Best Regards

8/10 Bueno

Scott

Se hospedó 3 noches en octubre de 2023
Respuesta de From La Sinfonian Citadel, el 21 oct. 2023
Dear Mr. Roy RegoThank you for your comment, I am writing this message to ask you a question, what is your experience at our hotel? Is there anything that you are still not satisfied? Please let me know so I can upgrade my service to your expectations. Because I saw you rated us 8/10 on Expedia and I hope I can have your answer for that so I can improve myself. Thank you for reading

10/10 Excelente

YOUNG

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Boutique hotel
Great stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sincere and deep thanks, el 19 oct. 2023
Dear Mrs. Kenna ChoThank you for your comment. On behalf of our hotel, we appreciate your comment, and all the kindness you gave us is our pleasure. I hope we can serve you again in the near future, and I also wish you and your family always be strong, have good health, and make a lot of money. Hope to see you soon.Best Regards

10/10 Excelente

HONDO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
全体的に安心感があります。 スタッフの皆さんも感じが良いです。 美味しいレストランもあるので夜に着いても安心です。
Se hospedó 2 noches en octubre de 2023
Respuesta de ラ・シンフォニアからの心からの感謝, el 10 oct. 2023
親愛なるホンドさんコメントありがとうございます。 シタデル ホテルを代表して、皆様の多大な貢献に感謝いたします。 また、近い将来、お客様にサービスを提供できることを願っております。よろしくお願いします

10/10 Excelente

Nathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Letter from La Sinfonia Citadel Hotel and Spa, el 26 sept. 2023
Dear Mr. Chak Ming Nathan LamThank you very much for your review. I hope you have a great day. My name is Vu (Mr.), and I stand for our hotel to say thank you. It is an honor to serve you and we are glad that you are satisfied with our services, which has tremendous meaning to our effort. In addition, we hope that in the near future, we can again serve you with all of the things we have and I do hope the next chance will be not only you but also your family can enjoy the stay in our hotel. Last but not least, I wish you and your family a good health, luckiness and successful in your life. Best regards

8/10 Bueno

Sumie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
フレンドリーなホテル
6月にママ友と2人で利用させて頂きました。小さなホテルなのでスタッフさんはフロントやレストランの仕事を兼業しているため、何度も顔を合わせるうちに仲良くなりました。とても気を使って頂き、帰りにはベトナムの幸せを呼ぶ飾り物を頂き、家に飾っています。トレインストリートにも近く、スパのハッピーアワーも良かったです。
Se hospedó 2 noches en junio de 2023
Respuesta de Loc Nguyen, el 25 ago. 2023
Dear Ms. Sumie,Thank you very much for your nice feedback. If there is anything else we can do to make your trip become more joyful and memorable, please let us know. We look forward to your return in the future.

8/10 Bueno

Yew Loi Ashley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place location is okay.
Se hospedó 3 noches en agosto de 2023
Respuesta de Loc Nguyen, el 22 ago. 2023
Dear Ms. Ashley,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

10/10 Excelente

Hang Kit

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Se hospedó 1 noche en agosto de 2023
Respuesta de Loc Nguyen, el 22 ago. 2023
Dear Mr. Hang Chung Kit,Thank you very much for your precious feedback. Although we know there will be minor objective errors that make your trip not wholly perfect, we always try our best to give you a great experience at the hotel. We do hope that we can be your service again in the future.

10/10 Excelente

Lauren

Viaje en pareja
Le gustó: Condiciones de la propiedad
The hotel was beautiful and the staff lovely. They also have a really nice restaurant on the eighth floor.
Se hospedó 1 noche en julio de 2023
Respuesta de Loc Nguyen, el 10 jul. 2023
Dear Ms. Lauren,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 Excelente

SIYEON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
서비스 좋아요 (비슷한 상호는 주의^^)
체크인 전과 체크아웃 후에도 짐 보관서비스도 해주시고, 짐 찾으러 가서 샤워도 할수 있어서 감사했어요, 다만 비슷한 상호의 다른 지점이 있어서 찾아갈때 조금 혼동하는 헤프닝이 있었어요
Se hospedó 1 noche en junio de 2023
Respuesta de Loc Nguyen, el 3 jul. 2023
Dear Ms. SIYEON,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 Excelente

Shella

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff I met here are the best. The team is very friendly and goes above and beyond to ensure guest have the best experience. Big shout out to Trang at reception.
Se hospedó 3 noches en junio de 2023
Respuesta de Loc Nguyen, el 27 jun. 2023
Dear Ms. Shella,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 Excelente

EMMA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had a very pleasant stay at the La Sinfonia Citadel. Ms Trang Nguyen was particularly friendly and helpful. I would highly recommend this hotel. The staff were excellent. The spa was fantastic. I don't have a single fault.
Se hospedó 7 noches en mayo de 2023
Respuesta de Loc Nguyen , el 8 jun. 2023
Dear Ms. Emma,Thank you very much for your kind feedback. Your comment really made us motivated to improve our service more perfectly. We look forward to your return in the future.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful design, clean and warm service
Se hospedó 1 noche en mayo de 2023
Respuesta de Loc Nguyen , el 1 jun. 2023
Dear Mr. Kevin,Thank you very much for your stay at our hotel. Your precious comment is truly a motivation for us to attempt to bring perfect service quality to the next customers. We look forward to your return in the future.

10/10 Excelente

Sunhee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
기차거리, 올드타운, 호안끼엠호수, 오페라하우스, 하노이깃발탑, 하노이역 등 도보15분 정도로 이동가능한거리에 위치했어요. 짧은 시간 하노이 둘러볼수있어 좋네요. 주니어스위트에 투숙했어요. 방음수준은 좀 부족해서 옆방 문여닫는 소리까지 들려 불편했어요.
Respuesta de Loc Nguyen , el 30 may. 2023
Dear Ms. Sunhee Yang,Thank you very much for your kind review. it is such an honor for us to have you with the best memorable experience when you stay at our hotel. Although there is still a small issue with noise cancelation, we will try to fix it soon to bring you the best comfort for the next time. Thank you very much for staying with us. Hopefully, we can be your service again in the future.

8/10 Bueno

Hanho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de Loc Nguyen , el 30 may. 2023
Dear Mr./Ms. Hanho,Thank you very much for your review. Please advise us on how we can ameliorate our service in order to make your trip become memorable in the next time.Again, thank you very much for staying with us. We look forward to your return in the future.

10/10 Excelente

Guan Thong

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cosy design for room, but the corridor light a bit dim.
Se hospedó 4 noches en abril de 2023
Respuesta de Alex Luu, el 5 may. 2023
Thank you Mr/Ms. Guan Thong for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Would I stay again? No
I don’t know what to feel about this hotel for the following the reasons: 1. Room was clean, bed comfy but the bathroom was really small 2. The hotel had a funky smell in the hallways and the reception had a pungent cigarette smell because there is always a smoker in front of the lobby doors 3. The breakfast was pretty good 4. The receptionists were quite pushy. We had no intentions on using the spa or the rooftop bar (because the prices were outrageous) but they kept on convincing us to try out the services. 5. One of the “managers” approached us while we were eating breakfast asking us how was our stay but his demeanor (he had both of his hands on his pocket) seemed a bit rude 6. The most ridiculous part was that we were charged for the two coffee capsules. Usually when you have a coffee machine and coffee capsules placed next to it you will assume that these are complimentary but it wasn’t. It was confusing because it was right next to the complimentary tea bags… 7. Location is not the best because you need to cross multiple streets to get to the bustling french quartier zone
Se hospedó 4 noches en marzo de 2023
Respuesta de Loc Nguyen , el 30 may. 2023
Dear Mr./Ms. Minchi Park,Thank you very much for your sincere review. We are sorry for the unpleasant experience you have been through during your trip.Firstly, we thank you for all your praises. At that time, our hotel has just reopened three months after Covid-19, but we still effort to bring you the best experience of cleanness and breakfast to our guests. But sadly we failed in other aspects. It is really hard to avoid the cigarette smell at the lobby door although all the guests are required to smoke outside the campus. We also apologize for the improper behaviors of our staff. They had shown their care about you but in inelegant ways. We will seriously fix this issue so that the next customers will not feel uncomfortable about it anymore. For the two coffee capsules, it is our fault again that we did not explain to you the fee when you checked in. We have listened to the customers and decided that they will be free of charge from now on. Again, thank you very much for your precious feedback. Hopefully, we can have a chance to be your service again in the future.

10/10 Excelente

RANDY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk is very friendly, breakfast service is best and all service employees is fantastic and they when over my expectations. I gave them 5 star in service over all. We will be back again soon. And definitely to stay here again.
Se hospedó 3 noches en marzo de 2023
Respuesta de Alex Luu, el 5 may. 2023
Thank you Mr. Randy for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

8/10 Bueno

AYAKO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Kim

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location, lovely hotel, attentive service
Se hospedó 1 noche en febrero de 2023
Respuesta de Alex Luu, el 8 mar. 2023
Thank you Mr/Ms. Kim for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Se hospedó 2 noches en febrero de 2023
Respuesta de Alex Luu, el 8 mar. 2023
Thank you Mr. Daniel for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a very special stay. As it is a small charming boutique hotel, you feel very well taken care of. The staff are extremely helpful and friendly. Overall a great experience. I ate in the restaurant and received stellar service from Haivu, who went above and beyond the regular service to make sure that I was satisfied with the experience.
Se hospedó 1 noche en febrero de 2023
Respuesta de Alex Luu, el 8 mar. 2023
Thank you Mr. Pedro for your wonderful time at our hotelI am delighted to learn that you love the room, the hotel and our team could assist you with everything you needed. Look forward seeing you again someday

10/10 Excelente

Eskander

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Everything was great, especially the staff!
Se hospedó 2 noches en febrero de 2023
Respuesta de Alex Luu, el 8 mar. 2023
Thank you Mr/Ms.Eskander for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 Excelente

GARY A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
highly recommend
It is a very nice stay at this property. A good location as it is accessible to all your needs. The room has a nice setup and amenities are as expected for a 5 star property. Services are all superb with very attentive and warm service from all. Three months in Asia and I can say that this hotel has the best quality for such a minimal cost that I have come across. A wonderful experience indeed and I highly recommend friends to come.
Se hospedó 1 noche en febrero de 2020
Respuesta de Alice , el 13 mar. 2020
Thank you so much for staying with us. We appreciate your feedback!

10/10 Excelente

MRS H

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent hotel !
Excellent hotel. Small and friendly , very close to all the sights . The staff just can’t do enough for you . Excellent roof top bar and fabulous restaurant too ..what more could you need ?!
Se hospedó 3 noches en marzo de 2020
Respuesta de Alice, el 10 mar. 2020
Thank you so much for staying with us. We appreciate your feedback!

10/10 Excelente

Philippe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Une perle rare.
Situé a qqes minutes a pied du centre touristique, l'hotel séduit dès la reception. Le personnel est très attentionné et tout est fait pour satisfaire vos demandes. Restaurant, spa, ... la gentillesse est omniprésente. Les chambres sont spacieuses, refaites récemment et de bon gout. Aucun détail n'est négligé, offre renouvelée chaque jour au pdj, l'eau est chaude immédiatement meme au 5 étage, mur végétal ds l'escalier, décoration zen au spa. Une adresse d'exception.
Se hospedó 1 noche en febrero de 2020
Respuesta de Alice, el 5 mar. 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Felicity

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel staff make you feel like a movie star
This service at this hotel is EXCEPTIONAL! From the snack when you arrive, to walking with us to the pharmacy and helping us find medicine, to remembering our names, to providing recommendations, to packing us a breakfast since we left earlier than their breakfast started, the staff here made you feel like royalty. The hotel is beautiful too. The room is well outfitted and the rooftop bar was a fun spot for drinks. We enjoyed the happy hour. The location is great too. This is the only place we will stay in Hanoi in the future, and I will recommend this hotel to all of our friends.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Alice, el 29 feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
非常值得入住
服務人員非常熱情也十分細心
Se hospedó 2 noches en noviembre de 2019
Respuesta de An Thuong , el 28 feb. 2020
谢谢您来住,以及欢迎您再光顾我们酒店

10/10 Excelente

Tyler, Alberta, Canada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
These folks treated us like royalty. Caring for all our needs in such a lrofessional manner.
Se hospedó 4 noches en febrero de 2020
Respuesta de Alice , el 20 feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Hae Wook

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020

10/10 Excelente

Des, Singapore

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Anna was very kind and thoughtful! The place is clean!
Se hospedó 2 noches en febrero de 2020
Respuesta de Alice, el 14 feb. 2020
Thank you so much for your best feedback. Your compliments to our staff will be a great motivation for us to keep trying.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean and the breakfast was good. The staff were lovely and so helpful. My only complaint would be that we could hear quite a lot of noise from outside the room over night.
Se hospedó 3 noches en enero de 2020
Respuesta de An Thuong, el 5 feb. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2020
Respuesta de An Thuong , el 31 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Moonyoung

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de An Thuong , el 27 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel, staff were very helpful at all times. They sorted transfer to the airport for a very fair price.
Se hospedó 1 noche en enero de 2020
Respuesta de An Thuong , el 27 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

8/10 Bueno

Kate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020
Respuesta de An Thuong, el 19 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff could not have been nicer or more helpful. All were wonderful.
Se hospedó 1 noche en enero de 2020
Respuesta de An Thuong, el 17 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, friendly staff, relaxing accommodation. What more could I ask for!
Se hospedó 3 noches en enero de 2020
Respuesta de Alice , el 15 ene. 2020
Thank you so much for your feedback. Your compliments to our staff will be a great motivation for us to keep trying.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is well located and a short walk to the Old Quaters shops and restaurants. The rooms are clean and nicely styled although the walls are a little thin. Breakfast is delicious with hot meals and fresh juices. The hotel is well served by a team of dedicated and professional staff who made our 5 days stay a very pleasant experience.
Se hospedó 5 noches en enero de 2020
Respuesta de An Thuong , el 13 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 Excelente

Danny, Sydney

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful boutique hotel with wonderful staff who go above and beyond to make your stay comfortable. The turn down service was great as well as the rooftop bar which does 2 for 1 drinks from 4-7pm. The breakfast is fantastic with everything and anything available. They organized a taxi to the airport for 350k which was nice. The hotel is located just outside the old town which means it is a little quieter. An easy 5-10 minute walk to the center. My only concern would be the cheaper room doesn’t have a lot of natural light however that makes for an easy sleep in. Would highly recommend this hotel!
Se hospedó 2 noches en enero de 2020
Respuesta de An Thuong , el 13 ene. 2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.