Exterior
Ver disponibilidad

Opiniones de Residence Inn by Marriott Harrisburg Hershey

3 out of 5
Residence Inn by Marriott Harrisburg Hershey
4480 Lewis Rd, Harrisburg, PA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 290 de 484 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 123 de 484 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 484 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 484 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 484 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is perfect for families, the staff is amazing the only thing is that they dont have a control in the parking, we had to park far from our room
Se hospedó 1 noche en agosto de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

LIBIA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Eres
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfecto para estar con la 👪
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La habitación limpia. Buen servicio. El desayuno excelente.

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay with kids
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Jean

Se hospedó 3 noches en abril de 2024

8/10 Bueno

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Billie-Jo

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed a week and were supposed to get refresh service every two days. We were told this included changing garbages, exchanging linens, and making the bed. This was not done without us making numerous requests to get it done. Staff do not appear to be cleaning much of anything. Stairs and walkways were dirty with hair and other debris. Breakfast lacked fresh fruit; after having black bananas out for a few days they did switch it to oranges. There seemed to be plenty of staff in the kitchen but the breakfast display lacked and customers had to ask for basic things. One positive was the fitness facility had a variety of free weights and machines which were in working order. We did request a call from the manager but never received one.
Se hospedó 6 noches en abril de 2024

4/10 Malo

Marcy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I always look for Marriott Hotels when we travel and love them. This is the first time we’ve not had a good experience. The staff in the office were kind and this is not for them, they were great… the room was gross. It was clear that a party happened there and they did not clean before we stayed in the room. Dirty carpets, showers were not clean, leftover decorations stuck to the ceiling, and mystery material spilled on the cupboards. I almost considered leaving and forgetting about the money to find another place. Hopefully they can resolve the cleaning issues and make this the Marriott experience everyone is expecting.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kristina

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
Check in staff was very professional and nice. Room was barely clean, multiple hairs found in the tub. Floor was sticky. We were on the 2nd floor and there was no elevator.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Jocelyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was nasty
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sharon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big room, quiet, clean, comfortable, good breakfast included.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Gloria J

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in a 2-bedroom suite with my family of 5 and felt that we all had more than enough space in the room. Loved that each bedroom had their own bathroom and TVs. Beds were comfortable and clean. Continental breakfast was good, especially the pearl waffles. The hotel is in a nice quiet area. Loved having a kitchen in the room that was equipped with items that might be needed during the stay (i.e. pots/pans, dishwasher, dishes, glasses, flatware, etc.) Dislikes: • Ice maker in our freezer didn't work. It produced like 2-3 ice cubes and we were there for 4 days. • I didn't like that our trash was not emptied during our stay even though it should have been when our room was cleaned. • disliked having to pay $5 for parking. If I'm staying here you should expect me to need to park my vehicle and it should be included especially since this specific hotel does not provide any form of shuttle service. • Not a lot of kid friendly tv stations to view, especially after 7pm when programming switches to more mature content. • Standard Wi-Fi is free, but if you choose to use "enhanced Wi-Fi" for streaming it's an extra $5 per day. Not worth it when you can just use the apps on your phone that you already pay for. Conclusion: Overall a decent place to stay when traveling with a large family.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Susan

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean and I would recommend
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Debby, Tampa

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Neisha M

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ardel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the studio style apartments here. They are quite spacious
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mark

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotels.com failed to secure 2 of 3 rooms booked.
Hotels.com failed to post 2 of 3 reservation to the hotel. Correcting the issue took over an hour and a half.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Georges N

Se hospedó 4 noches en enero de 2024

10/10 Excelente

Zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Henry, Telford

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Henry, Telford

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel. I'd stay here again.
Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kayla

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Disappointed
Started with check-in. My room was prepaid. The desk agent charged my card for a two night stay. I inquired about charge immediately, a manager had to assist with reversing charges. I proceeded to my room and upon entering it smelled like weed. After looking around I found weed in the bathroom sitting on top of toilet tank. Had to go back to lobby and share with desk agent. They moved me to another room. This room was on 1st level. This hotel only has two floors with outside entrances. The guest above were heavy smokers so I had to smell this all during my stay. Unfortunately, I will not be returning here to stay in the future based on my experience.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Book It
One of the most spacious, quiet rooms we’ve ever stayed in. Will stay again.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanliness
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Bretz General Manager, el 8 dic. 2023
Denise thank you for taking the time to leave us a review. I'm glad that we were able to make your stay a memorable one.

6/10 Aceptable

Dynesty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never going back. Somebody came into our room saying they were told we checked out at 9:00am.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Bretz General Manager, el 5 dic. 2023
I am sorry that you experienced that situation. That is not our standard procedure to enter a room without trying to contact the room. I do thank you for letting us know so we can go over this with our staff and management team.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Bretz General Manager, el 5 dic. 2023
Lisa,That is awesome. Thank you for letting us know about your stay. It is nice to hear from you that you enjoyed your stay. I will pass this on to the team.

8/10 Bueno

Judie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s tucked away and very quiet. Easy check in. Friendly service
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM Victor McWilliams, el 6 dic. 2023
Thank you for sharing about your stay with us!

2/10 Terrible

Kayla

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael Bretz, General Manager, el 5 dic. 2023
Thank you for taking the time to let us know about your stay we know that your time is valuable. I am sorry that you had these issues while staying with us, this is not the norm. I will take this teachable moment to my housekeeping and maintenance staff so that we can make sure that no one else runs into this situation. Please except my apology and be assured if you stay with us again you will not have these issues again.

6/10 Aceptable

Stephanie

Le gustó: Servicio y personal
The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around
Se hospedó 2 noches en noviembre de 2023
Respuesta de AGM Victor McWilliams, el 6 dic. 2023
I am sorry to here your stay was not up to your standards, I will share this with the entire housekeeping leadership team. Thank you for sharing about your stay with us.

8/10 Bueno

Laura

Viaje en grupo
Check in was easy and the staff was friendly!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM Victor McWilliams, el 6 dic. 2023
Thank you for sharing about your stay with us.

10/10 Excelente

Jinchan

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 31 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de VICTOR MCWILLIAMS Assistant General Manager, el 30 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Wolfgang

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed the large room with space for up to four persons and a full kitchen. Guest laundry was also excellent. Staff was most accommodating.
Se hospedó 6 noches en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 27 oct. 2023
Dear Ms. McCloskey,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 27 oct. 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was excellent. Clean room and friendly staff!
Se hospedó 4 noches en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 24 oct. 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Denise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, but in a off putting locationp
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Patricia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Michael Bretz General Manager, el 12 oct. 2023
Patricia I am glad that you took the time to leave a review of our hotel we know your time is important. We are glad that you had an enjoyable stay and hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager , el 23 oct. 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Deborah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Robert, Midlothian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Just fine. Parking a long way from room
Se hospedó 5 noches en octubre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and I want to apologize for not having parking closer to your room.We hope to welcome you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Aron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Heather

Se hospedó 1 noche en septiembre de 2023
Respuesta de Victor McWilliams Assistant General Manager, el 23 oct. 2023
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean efficiency. Friendly staff. Quite area. Will stay again when in town and I highly recommend you book this place for your next stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michael Bretz, General Manager, el 29 sept. 2023
Thank you for taking the time to leave us a review. We appreciate you letting us know how we did and I am glad that you enjoyed your stay.