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Opiniones de Crown Hotel Harrogate

3 out of 5
Crown Hotel Harrogate
Crown Place, Harrogate, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 384 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 404 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 131 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 65 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 1002 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Hector, WhiBay

Le gustó: Servicio y personal
Historical building, well located. Needs a proper refurbishment. The premises are very dated and are old.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Dan, el 2 nov. 2020
Thanks for taking the time to review your stay - we appreciate the feedback.

2/10 Terrible

Roy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Vicky, el 16 may. 2024
We are sorry to hear that you did not enjoy your stay with us. We would appreciate if you could get in touch with us in order to tell us what you did not enjoy about your stay just so that we can improve ourselves for the future. Thank you for your feedback and we hope to hear back from you shortly.Kind regards.

4/10 Malo

phil

No le gustó: Limpieza, servicios, condiciones de la propiedad
In a good location, good sized room and comfy bed etc but needs to improve some of the basics. Room had not been hoovered including bathroom. Toilet could have been cleaner and shower leaked. Ceiling needed a fix as a couple of leaks from above in evidence. Tolerable for a couple of nights but couldn’t stay longer.
Se hospedó 2 noches en mayo de 2024
Respuesta de Vicky, el 13 may. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Vicky, el 7 may. 2024
Thank you for your feedback. We are thrilled to hear that you have enjoyed your stay with us. Thank you once again and we hope to see you again in the future.

10/10 Excelente

Alison

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grand building. Comfortable beds. Great breakfast.
Se hospedó 1 noche en enero de 2024
Respuesta de Sukanya, el 28 abr. 2024
Thank you for your review. We hope to see you again soon in the future.

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An Historic Hotel that really makes you feel part of the history. Price was great, Restaurant food fantastic.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 23 abr. 2024
Thank you for your feedback. We are thrilled that you have enjoyed your stay with us and we hope to see you again in the future.

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Reception Team, el 20 abr. 2024
Good evening, Thank you for your review. We hope to you again soon!

8/10 Bueno

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice spacious hotel, paid extra for an executive room, which was large but not impressive. No remote for the tv, asked at eception but it didn't materialise. Parking very restricted
Se hospedó 3 noches en abril de 2024
Respuesta de Vicky, el 13 abr. 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Malo

Pamela

Suite reserved:not like website - aged furniture /scuff marks/stained curtains. Hot water - advised to run (hot) tap on both sink and bath for 10 mins...We left a day early.... then email with "evidence of smoking" (2 photos 2 bits of?)Tried to adopt full charge for 3rd night re spurious smoking charge.. We don't smoke! Never again
Se hospedó 3 noches en abril de 2024
Respuesta de Sai, el 24 abr. 2024
We will be addressing your concerns.

10/10 Excelente

Robert, Brighton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is ideally situated and close to the shops. Although there is limited parking, we managed to park on site. We didn't have dinner in the hotel, but we did have breakfast, which was very nice. We have visited Harrogate many times over the years and have always wanted to stay at the hotel. We have now done so - and will do again next time we are in the area.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 13 abr. 2024
We are thrilled to hear that you enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 31 mar. 2024
We are happy to see that you have enjoyed your stay with us. Thank you for your positive feedback and we hope to see you again in the future.

4/10 Malo

Philip

Bedroom above the ballroom with loud music playing no notice of the event when booking .the bedrooms in at part of hotel should be for event officials if staying
Se hospedó 2 noches en marzo de 2024
Respuesta de Vicky, el 11 mar. 2024
We are very sorry about your experience with us during your stay. We hope to better ourselves in the future based on the feedback you have provided us with. Thank you and we do hope to see you again in the future.Thank you.

6/10 Aceptable

Andrew

Careless
Set of room was careless, dressing table in wrong place for plugs and also had a board down the back so had to physically pull it away from wall to plug hair dryer in. Settee was in bay window when a table and 2 chairs would have been better for guests to look out of the window. Settee would have been better where dressing table is and dressing table moved to wall that had a plug socket half way up the wall so you could plug hair dryer in without having to manhandle the table. Because this was not done when putting furniture in the room shows a lack of care for guests.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Crown Hotel Team, el 17 feb. 2024
Thank you for your feedback. We will take it into consideration when making future improvements to the hotel.

6/10 Aceptable

JACQUELINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
ROOM TOO SMALL
HOTEL IS OLD BUT LOVELY AND CLEAN STAF FRIENDLEY ONLY DOWNSIDE WAS WEN WERE BOOKED IN A COMFORT DOUBLE ROOM THE ROOM WAS FAR TOO SMALL DOUBLE BED WAS UP AGAINST THE WALL SO AWKWARD TO GET OUT OF BED DURING NIGHT
Se hospedó 2 noches en febrero de 2024
Respuesta de Vicky, el 14 feb. 2024
Hi there, I have just checked your booking and you have in fact booked a cozy double room, where the beds are pushed up against the wall. Our regular doubles have just a standard double with access to the bed from both sides. Cozy doubles do tend to be a little bit cheaper than regular doubles as well.

10/10 Excelente

marlene

Se hospedó 3 noches en febrero de 2024
Respuesta de reception, el 20 mar. 2024
Thank you! We are glad you enjoyed your stay with us!

10/10 Excelente

Tracey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely Breakfast and fantastic central location
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky, el 4 feb. 2024
We are thrilled to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing location. Comfortable. Good staff. Fantastic room
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 3 feb. 2024
We are delighted to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looking a bit tired but still a lovely clean hotel. Pillows were a bit uncomfortable. Also although I had paid the £20 each for the meal upgrade my husband was asked for it again on departure lucky I was there and could prove I had already paid
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky, el 3 feb. 2024
Thank you for your feedback.

8/10 Bueno

Dave

Le gustó: Limpieza y servicio y personal
Thank you
So grateful for the staff notifying us before we left Harrogate that we had left an iPad. Thank you Wonderful service
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky, el 3 feb. 2024
We are happy to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excelente

William

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Obviously an old building with lot's of character. Excellent location, could not fault anything. Only had breakfast which was very nice. Dog friendly which suited us as we could take our little pooch with us.
Se hospedó 3 noches en enero de 2024
Respuesta de Vicky, el 29 ene. 2024
We are happy to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was for an anniversary... from the moment we were checked in the service was second to none...each and every member of staff was superb... polite...courteous... professional..hotel itself is in an immaculate condition...the house keeping was 100% ...we ate both breakfast and evening dinner.. thoroughly enjoyed both... keep up the good work... regards Catherine Mahony...
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 29 ene. 2024
We are thrilled to hear that you enjoyed your stay with us. Thank you for your generous feedback and we hope to see you again in the future.

8/10 Bueno

Stephanie

Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 29 ene. 2024
We are happy to see that you have enjoyed the majority of your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excelente

Ann

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Only down side to this hotel is the parking
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 28 ene. 2024
Thank you for your feedback. We are happy to hear that you have enjoyed your stay with us and we hope to see you again in the future.

8/10 Bueno

Lee

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Rooms are a bit dated, if you have trouble getting in to the shower ask for an accessible room. Beds a bit small but on the whole it does the job!
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 28 ene. 2024
Thank you for your feedback. We are happy to hear that you have enjoyed the majority of your stay and we hope to see you again in the future. Thank you.

10/10 Excelente

Sarah

Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 29 ene. 2024
Thank you for your feedback. We are thrilled to see that you have enjoyed your stay with us and we hope to see you again in the future. Thank you

10/10 Excelente

David

Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 29 ene. 2024
Thank you so much for your review. We hope to see you again soon!

10/10 Excelente

Perry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
2 night break
A very comfortable hotel within 5 minutes walk of the town centre. The service is always great too. Another fantastic stay at the Crown hotel.
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel, great location.
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bueno

Christopher

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charming Hotel Stay
Beautiful building with a charming reception and foyer. Large rooms with comfortable beds. Less on eco-friendliness as the rooms were large and single pane glass. Very pleasant staff
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old and charming
It's a old hotel, but that's what makes it so charming and interesting, we loved the history and the decoration
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bueno

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A bit noises due to Xmas parties, but it was Xmas. Breakfast was not too good due to buffet breakfast was cold. Otherwise everything else was good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

4/10 Malo

Debbie

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

8/10 Bueno

Feras

Viaje en pareja
Nice and quiet area
Se hospedó 10 noches en diciembre de 2023
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great, exept breakfast
Nice looking hotel oozing old fashioned charm. Small car park but was lucky and managed to get a bay. Had a suite on second floor and found it roomy and comfortable. Excellent location for exploring Harrogate. Only downside was the quality of the cooked breakfast, limited choice, serve yourself buffet, no black pudding, no mushrooms, no fried eggs, no hash browns, what was available was over cooked hard sausages, over cooked bacon, scrambled eggs, potato pieces, tomatoes and beans which were only on the warm side, pity really, but all in all we enjoyed our stay. Not to mention nice friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bueno

Christopher

Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

6/10 Aceptable

Steve

Viaje en pareja
Le gustó: Servicio y personal
It really needs some money spending on the rooms, just so poor, out dated and tired, what a shame
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

4/10 Malo

Gerard

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs updating !
Very dated hotel. Nothing ‘Executive’ about the Executive room we booked . Breakfast awful , everything had been mass produced early and was sitting under hot lamps . Bacon cremated and sausages dry . Fried eggs been under lights for over an hour and were like bullets . Hot drinks options good .
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

10/10 Excelente

Neil

Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Cliff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bueno

Neil

Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

8/10 Bueno

Martin, London

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grand old hotel, a trifle faded but still a perfectly comfortable and straightforward place to stay. Very good location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel lovely friendly staff room was great breakfast was delicious will definitely be going back
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 18 ene. 2024
Thank you Susan for your lovely review of your recent stay with us. We look forward to welcoming you back again in the near future!Kind regardsThe Crown Hotel team

8/10 Bueno

Norman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Crown Hotel, Harrogate
The Crown Hotel, Harrogate is perfectly situated for retail therapy and restaurants. Parking is limited at the hotel and on street parking close by requires a parking token which should be available from reception but they didn’t have any during our stay. Hence I had to park my car about a mile away from the hotel. I can certainly recommend breakfast which was hot, well presented and plentiful. The bedroom was clean, comfortable and well decorated.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vicky, el 26 ene. 2024
Thank you for your feedback.

8/10 Bueno

Neil

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Very good, but could easily be better
The Crown provides an excellent base to visit Harrogate. Parking is always an issue but due to my partner’s disability we were allocated a space for the final two nights. We did not eat in the hotel but we met members of her family in the lounge which was very comfortable. The room we had was the best we have had in several stays but the television didn’t work (didn’t miss it at all) and the shower was never warm and the flow was very poor. Every member of staff we met was excellent and very friendly. I have little doubt we will stay at The Crown again, hopefully the shower will be better next time.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Reception Team, el 18 ene. 2024
Thank you Neil for your review of your stay with us! We apologise about the issues you encountered but we are happy to hear you will be returning to us. We look forward to seeing you then!Kind regardsThe Crown Hotel

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Crown Hotel Team, el 22 dic. 2023
Thank you

8/10 Bueno

Garry

Le gustó: Limpieza y comodidad de las habitaciones
Dissappointed stay
Having stopped at the crown on lots of occasions, usually in a front facing room, we stayed in room 241 at the back of the hotel. The room was dark and dismal with a small temperamental tv, we tried to change rooms, but were unable as the hotel was quite full. The Crown hotel used to have a cooked breakfast that was the envy of all the Harrogate hotels, but sadly the quality and choice has declined over the past couple of years (fried eggs available at special request) and is not the value for money it used to be. This is the first time I've ever given a negative review of the Crown hotel and maybe we were unlucky with the room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Crown Hotel Team, el 22 dic. 2023
Thank you for taking time to review your stay.

6/10 Aceptable

jay

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Crown Hotel Team, el 21 dic. 2023
Thank you

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Not quite a jewel in the Crown.
The staff were very friendly. The food was good, apart from the dessert. The room was a bit grubby and the view of a wall and weeds in the gutter was disappointing. However, it’s a magnificent building in a great location and we would go again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Crown Hotel Team, el 19 dic. 2023
Thank you for taking time to review your stay