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Opiniones de Crowne Plaza Harrogate, an IHG Hotel

4 out of 5
Crowne Plaza Harrogate, an IHG Hotel
Kings Road, Harrogate, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 655 de 1030 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 1030 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 1030 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 1030 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1030 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast buffet was great - so much choice. Room was clean and spacious, with comfortable beds & all you could need. Good central location.
Se hospedó 2 noches en mayo de 2024
Respuesta de CP Harrogate, el 13 may. 2024
Hi Pamela, thank you for taking the time to leaving review from your stay, we are so pleased that you enjoyed breakfast with us and our location was great for your visit, we hope to see you again soon

10/10 Excelente

Julian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant one night stay. Would stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de CP Harrogate, el 13 may. 2024
Hello Julian, thank you so much for leaving a review from your recent stay. We hope to welcome you back soon.

8/10 Bueno

Dougie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de CP Harrogate, el 7 may. 2024
Thank you for the review Dougie

10/10 Excelente

John, Blyth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a fabulous hotel, in a great location, the rooms are clean and tidy, underground car park on site, think it's £12, per day but you can come and go as you please, the staff are both friendly and helpful, excellent breakfast included.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Hello John,Delighted to read you had such an enjoyable stay with us recently and your fabulous feedback is much appreciated and we look forward to seeing you again soon.Kindest regards,James Thomlinson

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Helen, el 22 abr. 2024
Hi Nicholas, So pleased you enjoyed your stay with us. Do come back and see us again soon

10/10 Excelente

Philip

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great experience from the moment we arrived until the moment we left. Convenient for the town centre
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Hello Philip, Great to see you had such an enjoyable experience and we hope to see you again soon, Kindest regards, James Thomlinson

10/10 Excelente

Jillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Hello Jillian, Delighted to see you had such a great stay and hope to see you again soon, Best wishes, James Thomlinson

10/10 Excelente

Victory

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed my stay here
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Hello Victoria,Great to see you had such an enjoyable stay and we all look forward to welcoming you back soon,Kindest regards, James Thomlinson

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CP Harrogate, el 26 mar. 2024
Thank you for your review

8/10 Bueno

Ellis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in very slow.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 25 mar. 2024
Hello Ellis, Great to see you had such an enjoyable stay and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Bueno

Rob

Viaje en pareja
The only thing that needs improvement is the tv’s in the bar. They both keep switching off every couple of minutes.
Se hospedó 1 noche en marzo de 2024
Respuesta de CP Harrogate, el 25 mar. 2024
Hi Rob, thanks for your feedback we will pass this to maintenance to check, we hope to welcome you back to the hotel soon.

10/10 Excelente

Barry

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything was just as you would expect,from a quality hotel.
Se hospedó 4 noches en marzo de 2024
Respuesta de CP Harrogate, el 25 mar. 2024
Hi Barry, thank you for your review, we hope to see you again soon!

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to conference centre.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 23 mar. 2024
Hello Gary, Great to see you had such a lovely stay and we all look forward to welcoming you back very soon, Best wishes,James Thomlinson

10/10 Excelente

Tony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Servicios
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Se hospedó 1 noche en marzo de 2024
Respuesta de Helen, el 18 mar. 2024
Thank you for the lovely feedback, do come back and see us again soon

6/10 Aceptable

Andrew

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Se hospedó 1 noche en marzo de 2024
Respuesta de Helen, el 18 mar. 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Servicios
Very much a business consumer hotel but clean and friendly
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 10 mar. 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel close to the centre of Harrogate
Se hospedó 1 noche en febrero de 2024
Respuesta de Helen, el 4 mar. 2024
Hi StephenThanks for the great feedback, we hope to see you again soon

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 3 mar. 2024
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excelente

Deena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place to stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Helen, el 26 feb. 2024
Hi,So pleased you had a great stay, we hope to welcome you back again soon

10/10 Excelente

Shaun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Helen, el 26 feb. 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon

6/10 Aceptable

Nick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The food was good quality and well presented All staff were friendly and professional
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Hello Stephen, Delighted to read you had such an enjoyable and welcoming stay and we hope to see you again very soon, Many thanks, James Thomlinson

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good deal for city centre . Staff friendly nice room
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Hello Suzanne ,Great to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon,Many thanks,James Thomlinson

10/10 Excelente

Christopher

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Harrogate
Very good location, close to many bars and restaurants. Very quiet at night and comfortable bed.
Se hospedó 1 noche en febrero de 2024
Respuesta de CP Harrogate, el 17 feb. 2024
Hello Christopher, thank you so much for leaving a review. We hope to be welcoming you back to the hotel soon.

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel friendly staff excellent breakfast and a good location
Se hospedó 4 noches en febrero de 2024
Respuesta de CP Harrogate, el 17 feb. 2024
Hi Anthony, thankyou for leaving a review from your stay. We hope to see you again soon.

8/10 Bueno

Tom

Se hospedó 1 noche en febrero de 2024
Respuesta de CP Harrogate, el 17 feb. 2024
Hello Tom, thanks for your review

8/10 Bueno

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de CP Harrogate, el 17 feb. 2024
Hi Lynn, thank you for your review

10/10 Excelente

Janine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well worth it!
Great hotel. Nice and clean. Room was nice, very large bed and with fantastic veiws. Staff were so friendly and helpful. Would definitely come back.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Hello Janine, Thank you for your great comments and feedback, especially regarding the friendly and helpful team, they are much appreciated.We all look forward to welcoming you back whenever you are next visiting Harrogate, Many thanks,James Thomlinson

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovley pleasant stay. No faults!
Great stay! Pleasant staff gorgeous breakfast and very clean! Will definitely return
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Hello Laura, Thank you for your lovely comments and I was delighted to read you had such a pleasant stay and we hope to welcome you back very soon, Kindest regards, James Thomlinson

8/10 Bueno

Simon

Le gustó: Limpieza, servicio y personal, servicios
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson

8/10 Bueno

David

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Banging doors
Only down side is banging doors early in the morning when business people are leaving for work Soft closing doors be most welcome for people staying as a leisure break
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Hello David, Thank you staying with us and I was pleased to see overall you had an enjoyable stay although I was sorry to read you were disturbed by opening and closing doors in the morning.Thank you for bringing this to my attention and I hope we have the opportunity of welcoming you back whenever you are next staying in Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Rayner

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson

8/10 Bueno

Helena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Hello Helena, Great to see you had such an enjoyable stay and we all look forward to welcoming you back whenever you are next passing through Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel
Lovely hotel, good location, comfortable room and pretty good gym for a hotel. Reception staff not great but hotel itself is lovely
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Hello Victoria, Delighted to read you had such a comfortable and enjoyable stay and we hope to welcome you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great hotel, staff and location
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Hello Theresa, Delighted to see you had such a comfortable and enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excelente

JANICE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic stay
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Hi Janice, Delighted to see you had such a fantastic stay and we all look forward to welcoming you back next time you are visiting Harrogate, Many thanks, James Thomlinson

8/10 Bueno

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
overnight stop with friends
suffering from a bad hip, I found the disabled parking slot outside the front door VERY convenient, but the VERY firm mattress on our bed was very uncomfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 8 feb. 2024
Hello Robert, Thank you for your feedback following you recent stay and I was pleased to read you found the disabled parking bays so convenient but sorry that you found the mattress too firm for yourself.Hope you feel better soon and look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Helen

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 8 feb. 2024
Hello Helen, Delighted to see you had such a great stay with us recently and we look forward to seeing you again whenever you are next in Harrogate, Kindest regards, James Thomlinson

8/10 Bueno

sarah

Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 8 feb. 2024
Hello Sarah, Great to see you had such a comfortable and enjoyable stay with us recently and we look forward to welcoming you back whenever you next find yourself in Harrogate, Kindest regards, James Thomlinson

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 6 feb. 2024
Hello Ian, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back next time you visit Harrogate, Kindest regards, James Thomlinson

8/10 Bueno

Michelle Anne

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Weekend break
We stayed for one night. Our room was clean and spacious. After we flushed our toilet, there was a strong smell of sewers. My partner reported this to reception and we were swiftly moved to another room, the receptionist was very helpful. We were moved to the room opposite which again was clean and spacious and we were given some complimentary drinks vouchers. We booked dinner, bed and breakfast with access to the club lounge. In the club lounge snacks were available and in the evening, wine, beer and canapés were offered. The wine was good quality although was restocked regularly as guests were taking bottle to their rooms. The evening meal was excellent, staff friendly and efficient. It was very good value and you could order 3 courses off the main menu, only the grills carried an extra charge. Food was delicious.Tje bar area was lively and friendly. There was a good variety at breakfast, all serve yourself and the food was lovely and hot. The fresh fruit was a little hard and pastries were low stock at the time of our visit. We did have issues with our toilet our toilet not flushing in our new room and reported this on checkout. The receptionist was apologetic and waived our car park fee. Overall this is a lovely, well decorated hotel and we would stay again. Staff are lovely.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 6 feb. 2024
Hello Michelle Anne ,Thank you for your detailed feedback following your recent stay and I was delighted to read you had such an enjoyable time although I was sorry to read of the issue you experienced with the toilet on arrival.Thank you once again and we look forward to welcoming you back whenever you are next visiting Harrogate, Kindest regards James Thomlinson

10/10 Excelente

Alison

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 20 mar. 2024
Hello Alison, Great to see you had such an enjoyable stay recently and we all hope to see you again soon,Kindest regards, James Thomlinson

10/10 Excelente

claire

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Hello Claire, Delighted to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back soon ,Best wishes, James Thomlinson

10/10 Excelente

David

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Jewel in the Crowne
Breakfast was great, loved having kippers available on request. All the staff were friendly and helpful. Best bed we’ve ever had in a hotel, larger than our own Superking! View wasn’t too shabby either. Great location for everything Harrogate has to offer and secure parking available on site. Will definitely stay here again.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Hello David, Thank you for your lovely comments and feedback and I am delighted you had such an enjoyable stay with is and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

8/10 Bueno

ALISON

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were greeted at reception by a really lovely friendly gent who provided excellent info on surrounding area
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 1 feb. 2024
Hello Alison, Delighted to read you had such a warm welcome and enjoyable stay with us and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Delighted to see you had an enjoyable stay with us recently and we all look forward to welcoming you back soon,Best wishes, James Thomlinson

6/10 Aceptable

JUNE

Le gustó: Limpieza y servicio y personal
Impossible bath
Check in was good and quick. We were given a room on the 10th floor. We have stayed at the hotel many times and never had such a small room. The bath was so narrow, it was extremely difficult to get out of. Breakfast was excellent as always, along with the great staff.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Hello June, Thank you for your comments and feedback and I was pleased to read you enjoyed your stay, especially the breakfast and staff but I was sorry to see that you found the bath too narrow for your comfort on this occasion.Thank you for bringing this to my attention and we hope to welcome you back again soon, Kindest regards, James Thomlinson

10/10 Excelente

Quinn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our 2 nights, will return
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Hello Quinn, Delighted to read you enjoyed your two night stay with us recently and we all look forward to seeing you again soon, Best wishes, James Thomlinson