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Opiniones de Holiday Inn Express Heber City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Heber City, an IHG Hotel
1268 S Main St, Heber City, UT

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 502 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 307 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 90 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bonito
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jennifer, el 20 nov. 2023
Gracias!

10/10 Excelente

Delmi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente hotel
Se hospedó 1 noche en julio de 2023
Respuesta de Tirzah, el 22 jul. 2023
Thank you for telling us about your stay. We hope you will come and stay with us again.

8/10 Bueno

Delmi

Se hospedó 3 noches en junio de 2023
Respuesta de Tirzah, el 20 jul. 2023
Thank you for letting us know about your stay with us. We hope you will come again and stay with us.

8/10 Bueno

Vazquez

Se hospedó 1 noche en mayo de 2023
Respuesta de Tirzah, el 5 jun. 2023
Thank you for filling out this review so we know what you thought of our hotel. We hope you will come and stay with us again.

2/10 Terrible

Lizette

Se hospedó 1 noche en febrero de 2022
Respuesta de Jennifer, el 1 mar. 2022
I wish I knew more about your stay so I could help remedy the issues that warranted a 2 out of 10.

10/10 Excelente

Yesenia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!!
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 9 abr. 2021
Thank you for staying at the Holiday Inn Express in Heber. We are glad you enjoyed your stay!

6/10 Aceptable

Eri, G.C

No le gustó: Limpieza y condiciones de la propiedad
Habitación sucia
La habitación que me tocó estaba sucia, había unas sandalias de alberca del huésped anterior, botellas de agua vacías y la cama estaba destendida... Además prendíamos el extractor del baño y olía a cigarro. La ubicación es buena pero las instalaciones y la limpieza muy deficientes.

6/10 Aceptable

Charles W

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
A little pricey for a semirural experience.
Se hospedó 1 noche en mayo de 2024
Respuesta de Wesley M, el 9 may. 2024
Hello! Thank you so much for reviewing our property. We base our rates and prices off of the community rates surrounding our property. We will definitely take this into consideration for the future. We hope to welcome you back again, soon! Thank you!Wesley M.Front Office Manager

10/10 Excelente

Dawn, Tempe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Wesley M. , el 9 may. 2024
Hello Dawn! Thank you so much for staying with us! We value your feedback and are happy to hear you had an amazing stay. If there's anything that we can do to make it better, please don't hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennifer, el 29 abr. 2024
Thank you!

10/10 Excelente

Ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was wonderful and the two hostesses were so kind and helpful. Five stars and two thumbs up!
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 29 abr. 2024
Thank you!

10/10 Excelente

Dawn, Tempe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 29 abr. 2024
Thank you!

10/10 Excelente

Kayela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff was fantastic. Many exterior doors were damaged as well as the door to rhe enterence of the pool.
Se hospedó 1 noche en abril de 2024
Respuesta de Wesley Murphy, el 22 abr. 2024
Hello! Thank you for staying at the Holiday Inn Express in Heber City. We are very glad that you enjoyed your stay with us! I apologize for the damaged doors, we will take a look at this and get them fixes asap. If there's anything we can do for you for the inconvenience, please do not hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tough to get in and out of but not far from everything
Se hospedó 1 noche en abril de 2024
Respuesta de Wesley Murphy, el 22 abr. 2024
Hello, James! Thank you for staying at the Holiday Inn Express in Heber City! We are so glad that you enjoyed your stay with us and can't wait to welcome you back in the future. If there's anything that we can do for you, please do not hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I called to tell them my son was checking in early in the morning, as he was driving from ND. At 4am they greeted him at the door and had his key right ready for him. Excellent service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer, el 1 abr. 2024
We aim to please....and get the tired in bed! Hope to see you again on your next trip to Heber City, Utah

8/10 Bueno

Gabrielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirzah, el 26 mar. 2024
thank you letting us know about your stay we hope you will come back again.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirzah, el 20 mar. 2024
Thank you for letting us know about your stay. We hope you will come and stay with us again.

10/10 Excelente

Ben

Se hospedó 3 noches en febrero de 2024
Respuesta de Jennifer, el 20 mar. 2024
Thank you!!

4/10 Malo

Jennifer

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
My first night the room above me was extremely loud for hours. The road noise was loud and twice sirens from police and ambulance drove through the busy intersection the property is located on. I may have had an unusual experience but my stay was not good. I tried calling guest services 3 separate times about the room above me and each call went unanswered because the room phone didn't connect to the front desk. There was a busy signal. In the morning the breakfast attendant rudely asked my group if we were staying another night, which felt unwelcoming. When I bought a snack at the front desk I asked the person working where the nearest coffee shop was and they just said they don't drink coffee. I was surprised at the general lack of hospitality for my stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tirzah, el 27 feb. 2024
Thank you for letting us know about your stay. We will look into some of these things and see how we can improve on it.

4/10 Malo

Lisa

Le gustó: Limpieza y condiciones de la propiedad
While everyone was nice at the property, there were several points of failure with systems in place, communications, and employee empowerment. We arrived at 5pm and were checked into a VD room. The desk told us multiple times they were sold out, but for some reason wouldn’t check us into a different VC room, but instead asked us to wait while the room was cleaned. That took almost 2 hours, which is 4 times more than it should for a QNQN room. We were offered only snacks and to be in the room while she cleaned it. They then seemed to lose track of time and wouldn’t communicate with her due to a language barrier, and so we had to ask twice strong 7pm, if we could get in. We were assured management would know and reach out to us on Monday. That never happened. I do expect the hotel to make up for it with an IHG gift card, because this was a ridiculous situation. I worked in hotels for 8 years and there’s multiple different ways this could have been handled.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tirzah, el 6 mar. 2024
I am sorry for what happened we are looking into this and would like to talk with you.

6/10 Aceptable

michael

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Tirzah, el 20 feb. 2024
Thank you for letting us know about your stay. I am sorry you felt it was a 3 out of 5 stay. We hope you will try us again so we can improve on your stay at our hotel.

10/10 Excelente

Allen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the huge room. wish the pool would have been warmer
Se hospedó 1 noche en febrero de 2024
Respuesta de Tirzah, el 17 feb. 2024
Thank you for letting us know about your stay. We were happy to hear that you loved the room.

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable room, quiet environment, and the staff was very friendly and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 7 feb. 2024
Thank you!

10/10 Excelente

Dante

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay.
Everything was great. The paint in the pool area was coming off the wall just needs a new paint job in there maybe like a teal or some type of waterproof paint so it doesn’t peel so easily when the humidity rises in the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer, el 5 feb. 2024
Thank you! We have the pool shut down from February 18th through February 27th to have it repainted and the hot tub plastered. I am sorry it is an eye sore right now, but it will be remedied soon! I hope to see you on your next trip to Heber City!

10/10 Excelente

quin

Viaje en pareja
Very clean, bed was comfy, Direct TV channels easily accessed, and the hot breakfast was great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer, el 5 feb. 2024
Thank you so much! We appreciate your feedback! Can't wait to see you on your next trip to Heber City!

8/10 Bueno

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 31 ene. 2024
Thank you for the review! We hope we get the opportunity to serve you again!

4/10 Malo

Jennifer

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de - Casadei Ballard Front Office Manager, el 30 ene. 2024
Hello Jennifer,Thank you for the review. I'm sorry your stay was not to your expectations. If you would like to tell me more about it, we would love the feedback in order to find better ways to improve.

6/10 Aceptable

Ari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
During our stay there was a large group of teenage boys who were wrestling, running, and pounding on doors. All adults “supervising” were drinking in the lobby. Was not a pleasant environment for anyone else there.
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer, el 29 ene. 2024
My apologies for the environment. We had spoken to the team as well as the adults several times. I wish we could say it won't happen again, but it has to do with the adults supervising, and us just trying to ensure they are listing to our quiet times.

10/10 Excelente

Kylee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfortable
The place is very clean and nice. The room and bathroom was big. The bed was the best hotel bed that I’ve slept in! It was quiet and just felt comfortable. We didn’t have a chance to eat the breakfast.
Se hospedó 1 noche en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 22 ene. 2024
Thank you for the king review! We are happy to hear that you enjoyed your stay with us, and that the beds were comfortable. We hope to be able to serve you again!

8/10 Bueno

DANA

Se hospedó 1 noche en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 18 ene. 2024
Thank you!

10/10 Excelente

Dianna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 16 ene. 2024
Thank you for the great review!The Heber Team at Holiday Inn Express

10/10 Excelente

Brianne

Se hospedó 1 noche en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 8 ene. 2024
Hello Brianne,Thank you for your kind review! We were happy to hear that you enjoyed your stay with us. I hope we get a chance to host you again in the future!

2/10 Terrible

Winston

Se hospedó 2 noches en enero de 2024
Respuesta de Casadei Ballard - Front Office Manager, el 8 ene. 2024
Hello Winston,I'm sorry to hear that your stay was not as pleasant as you would have hoped. Please let me know if there is anything I can do to help. We would love the opportunity to learn and grow from this experience with your feedback.

10/10 Excelente

luis

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tirzah, el 3 ene. 2024
Thank you for letting us know about your stay. We hope you will come back and stay with us again.

10/10 Excelente

Kirsten

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool and hot tub are great. Breakfast was great too...
Se hospedó 2 noches en diciembre de 2023
Respuesta de Casadei Ballard - Front Office Manager, el 29 dic. 2023
Hello Kristen,Thank you for the kind review! We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excelente

Wes

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay. Close to the Homestead crater. Breakfast was good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Casadei, el 9 dic. 2023
Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your stay with us and hope you will choose us again in the future!

8/10 Bueno

Larry

Le gustó: Limpieza y servicio y personal
Very convenient, friendly service, clean. It is beginning to look a little dated and needs some renovation.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tirzah, el 25 nov. 2023
Thank you for letting us know about your stay with us. I am happy to hear that our hotel was convenient, friendly and clean for you. I will take into consideration that you felt our hotel was dated and needs some renovations. We hope you will come and stay with us again.

10/10 Excelente

Ranee

Se hospedó 4 noches en noviembre de 2023
Respuesta de Tirzah, el 22 nov. 2023
Thank your for letting us know about your stay with us. We hope you will come back soon and stay with us again.

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jennifer, el 20 nov. 2023
Thank you!

10/10 Excelente

Fernando

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tirzah, el 9 dic. 2023
Thank you for letting us know about your stay. We hope you will come and stay with us again.

8/10 Bueno

Steven, redlands

Great deal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tirzah, el 17 nov. 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again.

8/10 Bueno

Clint

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tirzah, el 13 nov. 2023
Thank you for letting us know about your stay with us. I hope you will come back and stay with us again, so we can improve on your experience with us.

8/10 Bueno

Robin

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tirzah, el 8 nov. 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again.

8/10 Bueno

Roland

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok. A bit noisy and a bit overpriced
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer, el 25 oct. 2023
Thank you for your stay!

10/10 Excelente

James

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer, el 24 oct. 2023
Thank you!

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was fine. It was nothing spectacular but it was exactly what we needed, a clean decently comfortable place to sleep for the night. Bed and pillows could be more comfortable. Breakfast was great!
Se hospedó 1 noche en octubre de 2023
Respuesta de Tirzah, el 20 oct. 2023
Thank you for letting us know about your stay with us. I am happy to hear that you enjoyed the bed, pillows and breakfast. We hope you will come back and stay with us again.

10/10 Excelente

Dirk

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Tirzah, el 20 oct. 2023
Thank you for letting us know about your stay with us. We hope you will come back and stay with us again.

8/10 Bueno

Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast was a cut above the average road trip hotel with warm cinnamon rolls! Room was nice with all necessities.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer, el 6 oct. 2023
Thank you!

6/10 Aceptable

Martha, Saint George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Our first room had the noisiest air conditioner ever. The staff was great about moving us to another room for the second night. Unfortunately the refrigerator in that room made noise all night. The facility seemed to be very clean. The last few times we have stayed at a holiday inn their standards seem to be quite low.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jennifer, el 6 oct. 2023
I apologize for the noise issues. We do pride ourselves in standards and do try to ensure our rooms are up to par for all guests. I will have maintenance check on the refrigerator today.

10/10 Excelente

Jon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Value
Nice upgraded room!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tirzah, el 4 oct. 2023
Thank you for letting us know about your stay. I am happy you enjoyed our upgraded room. We hope you will come and stay with us again.