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Opiniones de Best Western Plus Hiawatha Hotel

2.5 out of 5
Best Western Plus Hiawatha Hotel
119 E Lodge Street, Hiawatha, KS

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 187 de 365 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 365 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 365 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 365 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 365 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Patrick,We are excited to hear that you thoroughly enjoyed your stay with us! Our team looks forward to welcoming you back again soon.

4/10 Malo

Nathan

Viaje familiar
The tv didn't work even after talking to desk help. The pool was cold.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Nathan,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues with our team for improvement. Thank you for bringing this to our attention.

8/10 Bueno

Greg

Viaje familiar
Le gustó: Servicio y personal y servicios
Pool needs cleaned. Breakfast was very good. Staff was helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Greg,We appreciate your feedback on the pool. It's great to hear you enjoyed our breakfast and found our staff helpful. Your comments will help us improve our services for future guests.

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
good staff and seemed to be well kept
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Jason,We appreciate your positive feedback about our staff and hotel maintenance. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excelente

Debra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was quick and easy. The receptionist was friendly and helpful; she greeted warmly. Room was clean and comfortable. Slept great. Breakfast was good. Had to wait for older man employee to check out; he could have smiled. ;)
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 mar. 2024
Hello Debra, Thank you for sharing your recent experience at our hotel. We're glad to hear that you enjoyed the quick check-in process, clean room, comfortable stay, and good breakfast. Your feedback about the checkout experience has been noted for improvement. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

John

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The night staff were very friendly and helpful. Breakfast was great!
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello John,We are thrilled to hear that you enjoyed the friendliness of our night staff and our breakfast offerings during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Roy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service all around
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Roy,Thank you for your kind words about our service! We strive to provide exceptional service to all of our guests and it's wonderful to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another great experience.

10/10 Excelente

Bobby

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 27 ene. 2024
Hello Bobby,We're thrilled to hear that you had a fantastic stay with us! If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

6/10 Aceptable

Dewey

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
The pol was down again for repair 3 time elevator was dirty carpet wasn’t vacuumed all weekend Breakfast was average same liquid scrambled eggs sausage and waffles yogurt machine was broke had a few donuts I don’t expect a dine in restaurant meal but biscuits and gravy or maybe pancakes. For the price that I’m paying a nite 160.00 is getting up there in price for small town Hyawatha Ks.
Respuesta de Manager, el 23 dic. 2023
Hello Dewey, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We apologize for any inconvenience caused by the pool closure and the condition of the elevator and carpets. Your observations will be shared with the relevant departments to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay. Only had an issue with the fridge. Made a high pitch beeping noise so we had to unplug just to sleep.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Samantha,We appreciate you choosing our hotel for your stay. We apologize for any inconvenience caused by the issue with the fridge. We encourage guests to contact our management team directly so that we can address any concerns during their stay. Thank you for bringing this to our attention, and we hope to welcome you back in the future for an even better experience.

4/10 Malo

Tammie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
cold dry food no milk Loud party outside in parking lot both Friday and Saturday night needed more towels was only aloud 2 it's hard to use the a hot tub and shower with 2 towels
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Tammie ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice we will be staying again 🙂
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Alan,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

N.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room and staff.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 23 sept. 2023
Hello N.,Thank you for sharing your experience with us. We appreciate the input referring to our staff and room. Please do come see us again.

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023
Respuesta de Manager, el 20 sept. 2023
Hello Nancy,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Thanks from England
I am answering for my son Gray who had the room. we booked the room for our son and granddaughter from England. We booked four nights. They had flight delays and did not arrive as planned. I notified the hotel of a late arrival. Then they had another delayed so again I notified the hotel. As they didn't arrive on the day scheduled I had to book them in to save the room knowing we would lose one night. The reception staff under my problem and was very understanding and helpful in handling. My son was very pleased with the accommodation and was surprised at the size and condition. They asked me to thank everyone for their hospitality in making their visit very enjoyable and will probably see you when they visit the US again.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Manager, el 11 sept. 2023
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and room. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Aceptable

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, bathrooms clean. Staff attentive
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Hello Barbara, We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Aceptable

brian

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de tracy, el 29 ago. 2023
Thanks for taking time to give us a rating, if there is a specific thing we could improve on could you please let me know.

8/10 Bueno

Carol

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 7 sept. 2023
Hello Carol,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Jane

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 11 ago. 2023
Hello Jane,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome experience
Everything was great! The pool area smelt like they maybe needed to bleach the drains or something but other than that, it was an awesome experience. The breakfast was totally great!!!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Melissa,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Bueno

Paul, Saint Louis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed with my family overnight for a road trip. The place was very clean and comfy and the people were generally kind and accommodating. Would definitely return is ever in the area again.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 19 jul. 2023
Hello Paul,Thank you for sharing this experience with us. We truly value you feedback with regards to our area. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Bueno

Toni

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 19 jul. 2023
Hello Toni,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Overall ok
Overall ok, compared to other options in town.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 5 jul. 2023
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My kids complained about the wifi but that was all.
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 30 jun. 2023
Hello Michelle,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our wifi . Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excelente

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was clean & well-maintained. Beds were comfortable & breakfast options were very good
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 27 jun. 2023
Hi Jennifer,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 21 jun. 2023
Hello Ronald,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excelente

Dawna

Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello Dawna,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excelente

DANISE, INDEPENDENCE

Viaje familiar
Friendly helpful clean wuiet well maintained excellent location
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 17 jun. 2023
Hello DANISE,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Jeff

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Jeff,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I have only two complaints. First was that we was a little less than an hour early and they charged me a fee which I have never had done before. Second the shower head was so high up on the wall that I had to stand on the edge of the tub in order to do any adjusting. Other than thise two things the place was very nice.
Se hospedó 5 noches en mayo de 2023
Respuesta de Manager, el 13 jun. 2023
Hello Heather, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excelente

gail, Lexington

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 12 jun. 2023
Hello gail,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Bueno

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Check in with Lindsey was quick and friendly. My room was clean and housekeeping even left me a nice note to add a warm touch. McDonalds is next door so that was really convenient.
Se hospedó 1 noche en mayo de 2023
Respuesta de tas, el 25 may. 2023
Thanks for the review

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No thanks.
Se hospedó 1 noche en mayo de 2023
Respuesta de tas, el 25 may. 2023
Thank you

6/10 Aceptable

Nancy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property needs a good cleaning of their rooms and general areas. Front desk staff not too friendly and not always available.
Se hospedó 1 noche en mayo de 2023
Respuesta de tas, el 25 may. 2023
Thanks for your feedback. We will work on getting this done.

10/10 Excelente

Peggy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pretty plants and paintings in the lobby.
Se hospedó 2 noches en mayo de 2023
Respuesta de tas, el 25 may. 2023
Thank you.

8/10 Bueno

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Parking lot 1/2 closed
Was a good place to Stay but parking was horrible since 1/2 the parking lot was closed and my husband does construction and the cement was ready .
Se hospedó 1 noche en mayo de 2023
Respuesta de tas, el 25 may. 2023
I apologize, the guys who done the work stated we had to keep it closed.

10/10 Excelente

ANDREW

Se hospedó 1 noche en abril de 2023
Respuesta de tas, el 25 may. 2023
Thanks Andrew!!

8/10 Bueno

Debbie

Se hospedó 1 noche en abril de 2023
Respuesta de tas, el 25 may. 2023
Thanks Debbie.

8/10 Bueno

Christopher

Se hospedó 1 noche en marzo de 2023
Respuesta de tas, el 25 may. 2023
Thanks

6/10 Aceptable

Roger

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de tas, el 25 may. 2023
thanks for your feed back.

10/10 Excelente

Todd

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed 3 nights it was quiet the bed was comfortable shower was hot
Se hospedó 3 noches en marzo de 2023
Respuesta de tas, el 25 may. 2023
Thanks

10/10 Excelente

Yinyi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hot breakfast with plenty to choose from. Quite and clean. The receptionist is really friendly. Overall, have a pleasant stay.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Yinyi,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We hope to see you again in the future.

10/10 Excelente

Alanna

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean & quiet.
Se hospedó 3 noches en febrero de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Alanna,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future.

10/10 Excelente

Sterling

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023
Respuesta de tas, el 22 feb. 2023
Thanks for great rating!

10/10 Excelente

Dean

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great facility, good staff. Friendly and helpful.
Se hospedó 2 noches en febrero de 2023
Respuesta de tas, el 22 feb. 2023
Thanks for giviing us great review.

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Jane,Thank you for taking the time to share. We appreciate your feedback regarding our property. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excelente

Alberto

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Friendly staff and very nice note left for us in our room when we arrived
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Alberto,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excelente

Marty

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean modern hotel with friendly staff. Will definitely stay again when in the area
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Lori

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant and comfortable stay.
The room was basic but clean and had everything that we needed. The breakfast was very good and we loved the hot drink station(sorry, can't remember what it is called). All staff that we encountered were very nice and friendly. We did have some billing issues but noones fault. I am still working to get it straightened out. We will probably stay again when in town visiting family.
Se hospedó 3 noches en diciembre de 2022

6/10 Aceptable

Kim

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Business stay one night
Se hospedó 1 noche en diciembre de 2022