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Opiniones de Hilton Grand Vacations Club at Hilton Hawaiian Village

4 out of 5
Hilton Grand Vacations Club at Hilton Hawaiian Village
2003 Kalia Road, Honolulu, HI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 352 de 694 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 694 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 694 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 694 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 694 opiniones" "

9.0/10

Limpieza

8.2/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

lorena

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fue un viaje en familia y nos hospedamos en lagoon tower, el tamaño de la habitación espectacular, con cocina equipada, sala, 2 televisores, a unos pasos de la playa y albercas, personal súper amable, restaurantes deliciosos, muy cerca de una avenida llena de boutiques y restaurantes fuera del hotel y dentro de el, muchas opciones deliciosas de comida, desde nuestra habitación pudimos ver los fuegos pirotécnicos de los viernes

6/10 Aceptable

MARIAELENA

No le gustó: Limpieza
Regular
Personal poco amable. Uno de los dias no me limpiaron el cuarto muchoa al estar al lado de los ascensores y ser los ascensores muy viejos
Se hospedó 3 noches en abril de 2019
Respuesta de Eileen, el 3 jul. 2019
Please accept our apologies for the challenges you experienced during your stay with us. Please know, this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Will Bethel Resort Director

8/10 Bueno

Roberto, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luna de miel
Esta muy padre el hotel, para nuestro gusto el mejor de la zona, tiene playa (grande) los demás no tienen o es muy pequeña. Lo único malo es los $30usd que te cobran mandatoriamente, es un robo.
Respuesta de Peter, el 18 jun. 2016
Gracias por su análisis de la propiedad que usted. Esperamos contar con su presencia en el futuro. Grant M. Nouchi Resort Director

10/10 Excelente

jose

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en mayo de 2024

8/10 Bueno

YOSHINORI

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
施設内で何でも揃うのでホテルでゆっくりなら最高です、ワイキキの中心では無いなので.… 部屋も広くフルタイプのキッチン付きなので長めの滞在には最高です
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

Ray

Le gustó: Limpieza y condiciones de la propiedad
We had an amazing time. We will book again in the future
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Derek T., Everett

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our main requirement was to have a one bedroom and a kitchen, The Hilton Hawaiian village met these requirements. Safety and easy beach access was another positive as well. Certain towers definitely need an update, their age is showing. The biggest negative is that if you're stsying at their "Grand Vacations" rooms, then their "timeshare" sales people will hound you into a presentation. Unfortunately, I took the time to view their pitch and it wasn't pleasant at all. They don't want you to ask any questions and if you dont buy their "timeshare" they will get very nasty. Nothing like the Hawaiian culture at all. Everything else was great, just dont waste your vacation in their pitch.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Carrie

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful property
Se hospedó 5 noches en abril de 2024

6/10 Aceptable

Danielle

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

2/10 Terrible

Ayako

Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Bueno

Penny, lihue

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Waited in the looong check in line only to be told we had to go somewhere else. Text communication was great. Parking prices are outrageous. $70 a night for self parking.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Joyce

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We’ve stayed at the Hilton Hawaiian Village a few times now. It occupies a beautiful stretch of beach and has pleasant grounds and multiple pools with a lot of nearby dining and shopping. We’ve always found the staff to be very nice. But, there are issues and they are getting worse. There is a serious pigeon problem around some of the pools and it’s not apparent that cleaning surfaces occurs daily. As for our unit, check in was quick and easy. However, the maintenance and attention to detail was lacking and the units are beyond tired. Our unit on the 21st floor of the Lagoon Tower was a one bedroom (3 of us) with a pullout sofa and full kitchen. The space was nice and the balcony was spacious with a nice view. But, almost immediately I stepped in something sticky on the carpet. Then, when we went to make up the pullout sofa we found the condition of the mattress revolting. It was heavily stained. It should have been replaced long ago. We further found our dishwasher ran but didn’t wash and the icemaker in the frig was not connected. There is one icemaker for the entire building and it’s on the third floor. The elevators are always busy and can have long wait times. At that point an ice cube tray would have been a nice amenity. Plan your check out time to allow extra time for the elevator. There were stressed out people every day trying to get down with their luggage. We’re on the fence on whether we’ll return.
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikiki.

10/10 Excelente

Tara

Le gustó: Limpieza y condiciones de la propiedad
Paradise! Amazing. Room needed updating but otherwise can’t go wrong the property is absolutely stunning.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Aceptable

Patrick

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Camela

Viaje familiar
Le gustó: Limpieza y servicios
The room itself was excellent! Very clean kitchen, living area and bathroom. The Toto toilet was a bonus!! Service at check in was excellent. Text feature made it ultra convenient to comminucate. Cons: the pools. Overcrowded, full of sunscreen milky water, hog cheese people that leave their stuff all over the chaise chairs make it impossible to get a seat. Better management of releasing unused chairs (like at other resorts) would be great! A taxi almost ran me over by Kalia tower as he was speeding through :( I was on the sidewalk, geez
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The Hilton was beyond my expectations we will be going back for sure
Se hospedó 11 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Holly

Le gustó: Limpieza, servicios, condiciones de la propiedad
It was perfect for our large family!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

???

Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything you need at one resort with a great location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

8/10 Bueno

Helen, Honolulu

Le gustó: Limpieza y condiciones de la propiedad
Hilton is an okay place to stay but just around the corner there is a better hotel. Which includes club access so you have free breakfast. This Hilton location does not have the breakfast options and you have a kitchen to cook your own meal. So if you don’t mind going to a grocery store then sure! But for our stay we wanted access to food already prepared. It was not available. The room is renovated so that was good. You could walk to places to dine in but nothing was good. The only place that we enjoyed was Lapperts Ice cream. All the restaurants on this hotel grounds was over priced and not good. Portions were tiny. It’s not worth it staying here for the rate they charge, when it’s not so accommodating. I’d rather stay at Prince Waikiki hotel next time. I don’t ever plan on booking a room here EVER again and I live on the island. This was a staycation. Not worth it. If I could get a refund I would ask for one. But of course no refunds so I am here letting people know that there are better deals And hotel rooms are way nicer than staying here.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

KAZUYUKI

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 8 noches en febrero de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Jody

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The area of this hotel had everything! Beach, pools, restaurants, ice cream and all our daily needs. So nice to just walk out the door and be where you want to be.
Se hospedó 5 noches en febrero de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

2/10 Terrible

MEEYOUNG

Viaje familiar
No le gustó: Limpieza
숙박시설자체는 가족여행으로 좋은편이나, 정체불명의 버그가 침대에서 세마리나 나왔는데,방만 옮겨주고 어떤 벌레인지 알아보겠다고만하고 계속 퇴실할때까지 전혀 알려주지않음. 데스크 직원들은 몹시 불친절하고 거만하며 서비스직종으로서의 기본 의식조차 의심스러움
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services, el 13 mar. 2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

10/10 Excelente

AKIKO

Se hospedó 5 noches en febrero de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Lidia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was super comfortable. The staff were extemely polite. Lots of amenities at the resort: starbucks, restaurants, clothing stores, souvenir stores, ABC stores, etc. The gym was awesome! Downfalls: -our flight arrived late and we were so hungry. Everything was closed. One vending machine for the entire resort! -pricey, as expected, but some things were outrageously priced. E.g. parking was $70 USD daily.
Se hospedó 7 noches en febrero de 2024
Respuesta de Guest Services, el 11 abr. 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Guruprasad

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Best for families. On the beach and great pools and a lagoon.
Se hospedó 5 noches en febrero de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excelente

YUKI

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
素晴らしい滞在でしたが、ソファベッドを準備してほしいと頼んだのに、結局自分達でやらなければならなかったのは残念です。
Se hospedó 5 noches en febrero de 2024

4/10 Malo

javier

Viaje familiar
Noisy/ no view except for kids screaming in the pool Level 3 to low for an adult family
Se hospedó 6 noches en febrero de 2024
Respuesta de Guest Services, el 13 mar. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Bueno

James

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
It was a nice place to stay I was a little disappointed by the view I thought we were getting ocean view but not really only if you stand one the balcony and crane your neck to one side. But staff was nice and helpful and room was as clean as could be for an older property. Elevators were small and slow.
Se hospedó 7 noches en enero de 2024
Respuesta de Guest Services, el 11 abr. 2024
Thank you for your review. We apologize for the disappointment you experienced with your view. We are glad to see you enjoyed your overall experience with us. We look forward to hosting you again in the future.

10/10 Excelente

Ronald Tony

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property is amazing and the staff couldn't be any better. Everyone is very friendly and helpful. The staff went well out of their way to help us to have a memorable vacation
Se hospedó 6 noches en febrero de 2024
Respuesta de Guest Services, el 10 abr. 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

2/10 Terrible

DANIELA

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
unacceptable
unacceptable. first of all the whole apartment smelled like sewer the whole time we were there and backed up poop smell. very poor condition everything in the apartment is falling apart including the fact that the plugs are unsafe and falling apart. also the fact that they charged me for ocean view but got tree view. unacceptable will not book threw them again complete scam also at checkout for resort fees and parking
Se hospedó 6 noches en febrero de 2024
Respuesta de Guest Services, el 12 feb. 2024
Thank you for your review. One of our managers has tried calling you and left a voicemail so the two of you can connect, but she hasn't heard back yet. Please reach out to her.

10/10 Excelente

FLORENCE

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed for one night to attend. Love staying at Hilton! Everything is in village.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Michelle

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hilton Village is the staple of what vacation should look like. However, ocean view that we thought we were getting was on 4th floor, obstructed view with palm trees. Had we known in advance, we would have booked higher floor in another building within Hawaiian village. They changed us to another room less obstructive view of ocean. It was good they did something about it. But Expedia saying what we were getting is the ocean view is confusing esp when we paid $4,500 for only five nights (2bd & 2 bath.) otherwise the rooms were good.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Sunita

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
It had a ton to offer, the property was a perfect size with plenty of shopping and dining without feeling too large or crowded. The beach was great, the gym great, the staff great! My only complaints were that the pools were very cold - the ocean was warmer - and the ridiculous charges for beach lounge chairs and umbrellas! For the resort fees we pay, they should be included! That was a huge turnoff.
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Minako

No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Services, el 13 mar. 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Bueno

Junko

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Hiromu

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Joanne

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The Hilton had everything you could possibly want from shopping, restaurants, convenience stores, souvenir shops. The property itself was very clean, and the staff were extremely friendly and helpful. I would stay again in the heartbeat.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

SO HEE

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
다음에 또 올겁니다!
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Pramod R.

Le gustó: Limpieza, servicios, condiciones de la propiedad
We, family of four, enjoyed staying here. Property is on the beach, surrounded by huge shopping area, well maintained gardens. Staff is very helpful and courteous. Kitchen and separate bedroom are the best features. You can't get on to the elevators without room access card which is good for safety. Paid parking just below property and is very convenient to park and bring stuff from car. Lots convenience stores, restaurants nearby.
Se hospedó 11 noches en diciembre de 2023

2/10 Terrible

Samentha

The rooms was clean and roomy. Property was okay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services, el 13 mar. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Aceptable

Ruijia

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza
We found the room not clean once we got in, especially lots of stains and hairs on the makeup stool, stains in the trash cans and the cabinet under the sink. The interior looks so old. The beds feel smaller than queen size. We do like the suit comes with a kitchen, and the kids had a lot of fun in the pools.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Guest Services, el 13 mar. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excelente

Tammy M, Montesano

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great time!
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Nick

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Naomi

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

janice

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
wish there was a little bridge to cross to get to parking garage stairs
Se hospedó 7 noches en diciembre de 2023

8/10 Bueno

Donald

Viaje familiar con niños
Se hospedó 11 noches en diciembre de 2023

8/10 Bueno

Mitsue

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
The staff were very polite and adaptable. One of the elevators at Lagoon Tower was out of order, so we waited in line for about 10 minutes to go up in the evening. The cold air from the air conditioner in the common area came into the room, and even though I had turned off the air conditioner in the room, it was so cold that everyone had a sore throat.
Se hospedó 1 noche en diciembre de 2023