Vista a la playa o el mar

Opiniones de Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

4.5 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 793 de 1160 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 207 de 1160 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1160 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1160 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1160 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cesar

Se hospedó 8 noches en febrero de 2024
Respuesta de Guest Experience Team, el 21 mar. 2024
Aloha Cesar, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

axel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atención espectacular en recepción
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Experience Team, el 20 nov. 2023
Aloha Axel, Mahalo for your kind feedback about Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, and for acknowledging the outstanding service you received at our front desk. We are committed to maximizing each guest's experience through our personalized hospitality, and we are thrilled we exceeded your expectations. We will certainly share your gracious remarks with our associates, and we look forward to hosting you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Juana

Viaje en pareja
Todo fue muy lindo me encanto el servicio espectacular
Se hospedó 5 noches en octubre de 2023
Respuesta de Guest Experience Team,, el 31 oct. 2023
Aloha Juana, Mahalo for taking the time to share your experience at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. Everything we do is designed to provide a revitalizing experience for our guests filled with Hawaiian hospitality; therefore, we are pleased that we exceeded your expectations, especially with our thoughtful service. It was our pleasure to accommodate you, and we look forward to seeing you again whenever your travels bring you this way. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

6/10 Aceptable

Jorge olones

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Experience Team, el 25 oct. 2023
Aloha Mr. Olones, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the revitalizing experience you deserve soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

6/10 Aceptable

Clara

Viaje familiar
Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Clara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Al principio fue mala por qué me dieron una habitación que no era hasta después ya que tuve que estar hablando me dieron la correcta
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Paolo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel, well maintained, great bed!
Se hospedó 3 noches en julio de 2023
Respuesta de Guest Experience Team, el 2 ago. 2023
Aloha Paolo, Mahalo for staying with us and for sharing your experience with fellow travelers. We are thrilled to read about your enriching stay and how much you loved our rejuvenating property. We are also pleased you enjoyed our signature Westin Heavenly Bed, and that it left you refreshed and invigorated for your time on our beautiful island. It was a pleasure hosting you, and we hope to see you again soon at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Alejandro Marck

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2023
Respuesta de Guest Experience Team, el 16 ene. 2023
Aloha Mr. Marck, Mahalo for the perfect rating. We are glad you had a wonderful time at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Beatriz

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Maravillosas instalaciones históricas. La arquitectura es hermosa. La ubicación es inmejorable y la comida deliciosa.
Respuesta de Guest Experience Team, el 4 nov. 2022
Aloha Beatriz, Mahalo for choosing the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, and for your fantastic review. Known as the "First Lady of Waikiki," our hotel opened in 1901, and we enjoy hearing from our guests about how much they love the historic architecture and beautiful accommodations. We are also pleased you found our unbeatable beachfront location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Victor

Se hospedó 7 noches en marzo de 2022
Respuesta de Guest Experience Team, el 12 dic. 2022
Aloha Victor, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and we look forward to welcoming you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

8/10 Bueno

Juan CArlos Chavez

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super bien ubicado, tienes todo practicamente a menos de 200 metros.. bares, tiendas, restaurantes, los ABC stores.. muuy utiles para compras de vino y alimentos , cigarros, etc. Lo que no me gusto es que la alberca es super chica.. no cabe nadie.... la habitacion tambien es muy pequeña para lo que cuesta ($440 dlls por noche)....
Se hospedó 10 noches en marzo de 2022
Respuesta de Resident Manager, el 22 mar. 2022
Aloha Juan, mahalo for taking the time to review your stay at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad you enjoyed our unbeatable beachfront location, just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining, and entertainment attractions. Having said that, we regret any inconvenience you experienced due to our pool being small. We would also like to share that as a historic hotel, we, unfortunately, cannot change anything in regards to the size of rooms. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. We are grateful for your feedback, and we look forward to welcoming you back soon. Mahalo, Kyle A., Resident Manager

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me encanto
Todo excelente
Se hospedó 6 noches en octubre de 2021

6/10 Aceptable

Americo

Clean
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

Claudia, Las Vegas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
beware...the hotel room balconies are closed...no fresh air
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Lauren, Lake Forest

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great. Pool is tiny, and yes the beach is right there but of course its over crowded because you have all the people and 3 boats that park right there on the sand.
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Kevin

Viaje en pareja
Had a king bed on 3rd floor and street noise was an issue. Also had problems with AC breaking down. Pool is small and very so so. Back deck area is nice but chairs on beach would have been nice. Price Fixe at the restaurant wasn’t what we were looking for
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Experience Team, el 14 may. 2024
Aloha, Kevin, Mahalo for sharing your thoughts with us. We were disappointed to read about the issues you had with the air conditioning unit in your guestroom. We will address this appropriately, as our goal is always to provide a relaxing experience to our guests. Furthermore, we are sorry for the noise disturbances you encountered and for the frustrations this caused. We are grateful for your patience, and we want you to know our front desk is always available to help make you as comfortable as possible. We appreciate all of your feedback as we are always looking for ways to improve. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

8/10 Bueno

Julia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
This is an iconic and gorgeous property, the staff are incredible and it is right on the beach which is rare. That said- spring for an ocean view room. We didn’t see any reviews saying otherwise and we regret it. It was so. Noisy. Do not get a city view room for this reason if you wish to sleep. That and unfortunately the balcony’s were all under construction- this was super disappointing and could’ve been disclosed better prior to our stay.
Se hospedó 8 noches en abril de 2024
Respuesta de Guest Experience Team, el 12 may. 2024
Aloha Julia, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our attentive associates and unbeatable beachfront location. However, we are sorry for the noise issues that disturbed you while you were here. Please know our front desk associates are always available to help make your stay as comfortable as possible. Moreover, it is disappointing to hear about the inconvenience caused due to the lack of balcony usage during your stay. Mahalo for all the feedback that helps us strengthen our guest experience on all levels. We hope you will choose us again so we can welcome you back to the seamless stay you deserve.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

ana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
its the staff that make the difference and the location .
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Experience Team, el 11 may. 2024
Aloha Andrew, We are pleased your stay was enjoyable, and we are grateful for your nice rating. All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

james

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice but parking was awful
Se hospedó 7 noches en abril de 2024

8/10 Bueno

JOEL, New York

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Very center of waikiki
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Hyun jin

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Experience Team, el 10 may. 2024
Aloha Hyun, All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

6/10 Aceptable

kayo, nissin-city

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en mayo de 2024
Respuesta de Guest Experience Team, el 10 may. 2024
Aloha Kayo, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Carol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel itself is absolutely beautiful, the staff are all so incredibly friendly and attentive, and the Banyan tree/pool area looking out to Waikiki is breathtaking! Thank you for a wonderful honeymoon!
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

AYAKO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Experience Team, el 10 may. 2024
Aloha Ayako, Mahalo for letting us know your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Hyejin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was awesome
Se hospedó 4 noches en mayo de 2024
Respuesta de Guest Experience Team, el 6 may. 2024
Aloha Hyejin, Mahalo for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and we look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

8/10 Bueno

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
h
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Experience Team, el 4 may. 2024
Aloha Samuel, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Robert Alan, New Harford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2024

8/10 Bueno

MOTOKO

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Team, el 3 may. 2024
Aloha Motoko, We appreciate your gracious rating about your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. It means a lot for us to learn that we met all of your expectations. Mahalo for being our guest, and we look forward to a future visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Mark Anthony, LUBBOCK

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staffs are so nice from the front desk, bell service, pool attendants, housekeeping and the dining staff. Special mention to Samson from the front desk for being so nice and accommodating when we told him we are celebrating our daughter’s birthday during our stay. Kudos to all the staff! Mahalo Westin Moana.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Team, el 1 may. 2024
Aloha Mark, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for making us a part of your daughter's birthday celebration. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Julia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, amazing service, delicious breakfast buffet. I would definitely recommend this hotel to my friends!
Se hospedó 7 noches en abril de 2024

6/10 Aceptable

Jong Myeon

Viaje en pareja
No le gustó: Condiciones de la propiedad
Old, small room size, dancing at night in lobby everyday.
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Experience Team, el 26 abr. 2024
Aloha Jong, Mahalo for taking the time to leave your comments. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic resort, we, unfortunately, cannot change anything in regard to the size of our rooms. It is disappointing to know we did not meet your expectations during your stay. We do hope to have the opportunity to welcome you back to provide the true Moana "First Lady, First Class" stay. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. Mahalo once more for sharing your experience and providing us with helpful information that can further enhance our services going forward.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Taro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
大好きなホテルです。 立地もホテルのインテリアも大好きで何度も宿泊しています。 今回は工事中ということでお気に入りのバルコニーには出ることができませんでしたが、その分滞在中に使えるクーポンを提供していただきました。
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Experience Team, el 27 abr. 2024
Aloha Taro, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Your continued loyalty means the world to us, and we are grateful for the opportunity to host you during your visits. We are sorry to read your favorite balcony was under construction during your recent stay, but we are glad our team provided you with a coupon to make up for the inconvenience. We are also happy you love our location and interior. We can not wait to welcome you back for another memorable stay, and we will do our best to ensure that your next visit is just as fantastic as the ones before.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

6/10 Aceptable

Stephen

Viaje familiar
Le gustó: Limpieza y servicio y personal
pool only open during the daytime. a hot tub should be included. balconies not open currently . potential guests should be informed when making reservation
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Experience Team, el 24 abr. 2024
Aloha Stephen, Mahalo for reviewing your stay with us. We apologize for any inconvenience caused by the pool's operational hours and the concerns you had with the hot tub. We are also sorry for any disappointment caused by their current closure. We will work on ensuring that potential guests are informed about any limitations or changes to our amenities when making reservations. Your feedback is valuable to us as we strive to enhance the guest experience, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our second stay at the Moana Surfrider, and a welcome return. I was happy to have reserved a room in the old building proper, which exudes a wonderful mix of classic history and modern luxury. Walkable is an understatement, with the beach on one side and Waikiki’s shopping and eating immediately opposite. Facilities were immaculate and staff welcoming and helpful. Particularly enjoy the restaurants and bar under the banyan tree - hard to beat that ambience. Look forward to visiting again!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Tomas, Bloomingdale

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
xxx
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Experience Team, el 23 abr. 2024
Aloha Tomas, Mahalo for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it is nice to hear that you had an enjoyable stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We'd love to host you again someday for another great visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Florabelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location , walkable to the beach, Friendly & very helpful staffs
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Experience Team, el 22 abr. 2024
Aloha Florabelle, Mahalo for chosing to stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad you enjoyed our unbeatable beachfront location just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining and entertainment attractions. We are also excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional Hawaiian hospitality, and we appreciate your recognition of their service. We value your business and look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Ryo

Viaje familiar
Le gustó: Servicio y personal y servicios
どうしても建築年数的に内装が古くガタがきている。ただ清掃は行き届いているので不潔な感じはない。 壁が薄いのとバスルーム以外にドアがないので防音性能は皆無(隣の部屋の会話どころか、ジッパーの開閉音が聞こえるレベル) ただそれを補って余りあるロケーションの良さ、眺めの良さ、サービスや館内レストランのクオリティの高さがある。 欠点はあるが差し引きで言うとまた泊まりたいと思えるステキなホテルでした。ありがとうございました!
Se hospedó 6 noches en abril de 2024

10/10 Excelente

Joshua Kyle

Viaje familiar con niños
My family and I absolutely loved our time at the Moana Surfrider. Located right on the beach in central Waikiki it’s a great location and the staff are lovely. Don’t think about it too much, just book this place!
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Experience Team, el 22 abr. 2024
Aloha Mr. Kyle, Mahalo for the generous review of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to read about your enriching stay and how much you and your family enjoyed our excellent location and thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. We appreciate your recommendation and look forward to welcoming you all back soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Jean C

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful facility in a great location.
Se hospedó 9 noches en abril de 2024

10/10 Excelente

Becky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Team, el 19 abr. 2024
Aloha Becky, Mahalo for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach your home whenever your travels bring you to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Paul

Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Team, el 8 may. 2024
Aloha Paul, Mahalo for rating your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

4/10 Malo

Denice Joanth

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Experience Team, el 18 abr. 2024
Aloha Ms. Joanth, Mahalo for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Mikhal

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time!! Close to everything, highly recommend
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Team, el 17 abr. 2024
Aloha Mikhal, Mahalo for taking the time to review your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. We appreciate your recommending us to future guests and look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

8/10 Bueno

Parkson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms need updating / remodel. Staff is SUPER
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Experience Team, el 17 abr. 2024
Aloha Parkson, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad to know you were pleased with the service you received from our cordial associates. However, we are sorry for your disappointment with the overall condition of our guestrooms. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Mickey, buena park

Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Team, el 8 may. 2024
Aloha Mickey, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really nice stay!
Se hospedó 5 noches en abril de 2024

6/10 Aceptable

YORITAKA

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Experience Team, el 17 abr. 2024
Aloha Yoritaka, Mahalo for posting a review of your stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa