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Opiniones de Holiday Inn Express & Suites Hood River, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Hood River, an IHG Hotel
2625 Cascade Ave, Hood River, OR

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 381 de 668 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 175 de 668 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 668 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 668 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 668 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

JORGE

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Desepcionado
Buenas tardes, en mi opinión el hotel está bien ubicado los cuartos están agradables, el tema es el servicio de 7 días 4 no hicieron limpieza del cuarto y los otros días negociamos con la persona para que hiciera la limpieza y reportaban que estábamos dentro del cuarto y no podían hacer el aseo, y lo reportamos y no hicieron nada, yo no regresaría y tampoco lo recomendaría, es una lástima que por un mal servicio los clientes no regresen
Se hospedó 7 noches en septiembre de 2022
Respuesta de Erik, el 22 sept. 2022
Thank you for submitting a review with us. Unfortunately, we are unable to enter a room with guests in it, and we can't come back later as all housekeepers shifts are finished in the afternoon

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación un muy buen servicio
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Tina

Viaje familiar
Le gustó: Limpieza y servicio y personal
Property was a little aged.
Se hospedó 1 noche en mayo de 2024
Respuesta de Courtney, el 17 may. 2024
Thank you for your review! We appreciate the feedback and hope to have you stay with us agan!

10/10 Excelente

Lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 15 may. 2024
Thank you for your review! We appreciate the feedback and we hope to have you stay with us again!

10/10 Excelente

Minh

Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 14 may. 2024
Thank you for your review! We hope to have you stay with us again!

10/10 Excelente

Elizabeth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was super convenient
Se hospedó 1 noche en mayo de 2024
Respuesta de Courtney, el 12 may. 2024
Thank you for your review! We really appreciate the feedback and we hope to have you stay with us again!

8/10 Bueno

Paola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Courtney, el 11 may. 2024
Thank you for your review! We appreciate the feedback and we hope to have you stay with us again!

10/10 Excelente

sandra jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was easy to get to and good breakfast. clean
Se hospedó 3 noches en mayo de 2024
Respuesta de Courtney, el 8 may. 2024
Thank you for your review! Our staff appreciates the feedback and we hope to have you stay with us again!

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Guests next door were smoking pot, we asked for a new room as we were traveling with children and were not accomodated. The room was extremely basic and not cleaned well. Beds were hard and old mattresses. Shower curtains were stained, old hair and lint in the shower, toothpaste on the bathroom door. We chose this hotel for the kosher breakfast options and there were none, breakfast was lackluster and very few options that were tasted awful. Hot tub walls are dirty and brown. We mentioned all of this to staff multiple times and they were unphased and did not try to help in any way. We would never stay here again. We have stayed in other Holiday Inns and never experienced a stay like this before.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 30 abr. 2024
Thank you for your review! We appreciate the feedback and apologies for any inconveniences. We will work with the staff to address these issues.

8/10 Bueno

Stacie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a great option for our sleep over on the way to Yakima. Clean rooms and friendly staff. The breakfast was super pre-fab and the worker was eating while she was working which wasn’t too cool. If I had it to do over again, I would stay downtown so there was more access within walking distance.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 28 abr. 2024
Thank you for your review! We appreciate the feedback and we hope to have you stay with us again!

6/10 Aceptable

Tamara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A decent option. Seems fairly new - so along with that comes super thin walls, TV noise, conversation mumble, etc and slamming doors down the hallways. I’ll never understand why these facilities don’t build better to reduce noise?
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtney, el 21 abr. 2024
Thank you for your review! We appreciate the feedback and apologies for the inconveniences you experienced during your stay.

10/10 Excelente

Thien, Renton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New and clean room
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 16 abr. 2024
Thank you so much for your positive review! Our staff appreciates the feedback and we hope to have you stay with us again!

2/10 Terrible

Daryl

Viaje familiar
No le gustó: Limpieza y servicio y personal
Very noisy at night . Was woke up twice during the night.found clothes in a drawer.
Se hospedó 2 noches en abril de 2024
Respuesta de Courtney, el 8 abr. 2024
Thank you for your review! We apologies for any inconveniences you experienced during your stay, and we will work on performing better in the future.

6/10 Aceptable

Harley

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Upon check in into my room, I noticed there are cleaning stuff and a T-shirt left on my chair. I immediately went back to the front desk and asked for changing a room. I was rejected with the reason for "we are fully booked". I asked what can I do with the strange items left in my room. She said put them aside or bring it to the front desk. There are also some spots that had apparent dirt/soil that was not cleaned. Bed sheet was also put in in a rough style. Strange experience here. I thought Holiday Inn is a guarantee for quality. I have to rethink that from now on.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 7 abr. 2024
Thank you for your review! We appreciate the feedback and will work on addressing those issues with the staff. We are sorry you had a rough experience and we hope to preform better next time around.

6/10 Aceptable

Sara

Viaje familiar
Le gustó: Servicios
This property was fine for a quick night on the road. Easy to access with several close by quick food options. The beds seemed old and were uncomfortable and loud. The hot tub needs significant rehab. The kids enjoyed the pool and the breakfast was Holiday Inn Express standard and met everyone’s needs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtney, el 6 abr. 2024
Thank you for your review! We appreciate the feedback and we hope to have you stay with us again soon!

8/10 Bueno

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pillows were very comfy. Affordable and convenient. Pool and hot tub need update.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtney, el 6 abr. 2024
Thank you for your review! We appreciate the feedback and hope to have you stay with us again!

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtney, el 1 abr. 2024
Thank you so much for your review! We hope to have you stay with us again!

10/10 Excelente

Ryan

Viaje familiar con niños
Le gustó: Servicios
Odor coming from the bathroom!
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtney, el 31 mar. 2024
Thank you for your review! We appreciate the feedback

10/10 Excelente

Mireille

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Swimming pool
Se hospedó 2 noches en marzo de 2024
Respuesta de Courtney, el 19 mar. 2024
Thank you for your review! We hope to have you stay with us again!

2/10 Terrible

Susan, Hillsboro

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I could not stay in this hotel. The staff was very friendly and professional, and everything was clean, but after being in the room only 20 minutes I had a fierce headache from the cleaning smells. They must have had carpets cleaned recently, as the whole hotel smelled strongly of cleaning. I reluctantly paid my bill and left.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittany F., el 24 mar. 2024
We apologize for the inconveniences that you experienced during your stay with us. We do strive to make sure that our hotel is clean and sanitary for all guests.

2/10 Terrible

Lauren

Viaje de negocios
Hotel room was burglarized and hotel wouldn't help compensate. They need security to protect their guests and their guests' property. Will not be using this chain anymore.
Se hospedó 3 noches en febrero de 2024
Respuesta de Brittany F., el 7 mar. 2024
We apologize for the issues that took place during your stay. We have already issued the refund through Expedia. Unfortunately it does take them 7-10 business days to process it on their end. You should receive an email from them when that is complete.

10/10 Excelente

Lidia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtney, el 25 feb. 2024
Thank you so much for your positive review! Our staff appreciates the feedback and we hope to have you stay with us again!

8/10 Bueno

tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtney, el 19 feb. 2024
Thank you for your review! We hope to have you stay with us again!

8/10 Bueno

CANDELARIA, Sunnyside

Se hospedó 1 noche en febrero de 2024
Respuesta de Courtney, el 20 mar. 2024
Thank you for your review! We appreciate the feedback and hope to have you stay with us again!

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
exceeded my expectations
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtney, el 3 feb. 2024
Thank you so much for your positive review! Our staff appreciates the feedback, and we hope to have you stay with us again!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Front Desk, el 1 feb. 2024
Thank you for leaving a good review. We hope to see you again and safe travels where ever you may go.

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Was stranded coming back to Portland due to weather-related highway closure. Hotel was exactly what I wanted-comfortable and clean. I was exhausted and it absolutely was the perfect spot.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 1 feb. 2024
We are so happy you enjoyed your say although the weather delayed your plans, as it did for many. Nothing beats a good nights rest after a long day. We hope to see you again.

8/10 Bueno

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Courtney, el 3 feb. 2024
Thank you for your review! Our staff appreciates the feedback and we hope to have you stay with us again!

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Toilet was clogged before I even used it. Other than that, great hotel. Tight parking spots in front but plenty of space out back.
Se hospedó 1 noche en enero de 2024
Respuesta de Courtney, el 3 feb. 2024
Thank you for your review! We appreciate the feedback and hope to have you stay with us again soon!

8/10 Bueno

Christina

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel seemed to be pretty new. Good selection for breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtney, el 3 feb. 2024
Thank you for your positive review! Our staff appreciates the feedback and we hope to have you stay with us again soon!

2/10 Terrible

Geri

No le gustó: Condiciones de la propiedad
Constant stomping upstairs even after we complained. Pool water was disgusting you could not see your feet at the bottom of the pool
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtney, el 3 feb. 2024
We apologies that you had a negative experience at our hotel, but we appreciate the feedback and will work on addressing these issues.

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtney, el 3 feb. 2024
Thank you so much for your positive review! Our staff appreciates the feedback and we hope to have you stay with us again soon!

8/10 Bueno

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk, el 1 ene. 2024
Thank you so much for staying with us. We look forward to a future visit.

4/10 Malo

Miguel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Courtney, el 3 feb. 2024
We are sorry you had a negative experience at our hotel, let us know how we can improve!

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
We apologize for the inconveniences that you encountered during your stay with us. We always strive to do our best and will use this review to further train our staff.

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Drainage issues in the bathtub.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
Thank you for the review of your recent stay with us. We look forward to hosting you on your next trip to Hood River.

6/10 Aceptable

Sonia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel staff were nice, room was clean and loved that they had hand soap. Very disappointed in the breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
We apologize for the inconveniences that you encountered during your stay with us. We always strive to do our best and will use this review to further train our staff.

10/10 Excelente

Jacob

Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
Thank you for the review of your recent stay with us. We look forward to hosting you on your next trip to Hood River.

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
Thank you for the review of your recent stay with us. We look forward to hosting you on your next trip to Hood River.

10/10 Excelente

Toni

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
Thank you for the review of your recent stay with us. We look forward to hosting you on your next trip to Hood River.

2/10 Terrible

Emily

Viaje en grupo, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y servicios
Our room didn’t look like it had been completely clean. There were hairs in the shower/tub, food crumbs on the floor, and my 2 year old found a questionable device that looked like something used to do drugs with. The fridge barely worked and the pillows were flat.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittany, el 24 dic. 2023
We apologize for the inconveniences that you encountered during your stay with us. We always strive to do our best and will use this review to further train our staff.

8/10 Bueno

Andrea, Moreno Valley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was good
Se hospedó 4 noches en noviembre de 2023
Respuesta de Courtney, el 5 dic. 2023
Thank you for your review! We appreciate the feedback and hope to have you stay with us again!

10/10 Excelente

Dan

Viaje familiar
Le gustó: Limpieza y servicios
Great stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtney, el 28 nov. 2023
Thank you so much for your positive review! Our staff appreciates the feedback and we hope to have you stay with us again!

8/10 Bueno

SARA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Courtney, el 21 nov. 2023
Thank you so much for your review! We appreciate the feedback and hope to have you stay with us again!

8/10 Bueno

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtney, el 21 nov. 2023
Thank you so much for your review! We appreciate the feedback and hope to have you stay with us again!

10/10 Excelente

Danielle, Kinta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly clerk at the front desk. Room was clean & comfy! Perfect place to stop for a night on our road trip.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtney, el 20 nov. 2023
Thank you so much for your positive review! Our staff works hard to make it a clean and comfortable environment for guests! We hope to have you stay with us again.

6/10 Aceptable

Barbara

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Courtney, el 20 nov. 2023
Thank you for your review! Let us know how we can improve!

6/10 Aceptable

Barbara

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Pool too cold one day too hot the next. Hot tub didn’t work our whole stay. Absolutely no one came to the room. They never even emptied the trash. All in all, I wouldn’t come again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtney, el 13 nov. 2023
Thank you for the review! We appreciate the feedback and apologies for any inconvenience you experienced during your stay with us. We have been having some mechanical issues with the pool and spa and we hope to have them fixed soon.

10/10 Excelente

Changqing

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The amazing surrounding.
Se hospedó 1 noche en octubre de 2023
Respuesta de Courtney, el 7 nov. 2023
Thank you so much for your positive review! We appreciate the feedback and hope to have you stay with us again!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Room was big and open enough to maneuver my wheelchair. Good accessibility in bathroom.
Se hospedó 4 noches en octubre de 2023
Respuesta de Courtney, el 18 oct. 2023
Thank you so much for your positive review! We are glad to hear our rooms are spacious and easy to use a wheelchair in. We hope to have you stay with us again soon and have a wonderful day!