Exterior
Ver disponibilidad

Opiniones de Americas Best Value Inn & Suites Houston Brookhollow NW

2 out of 5
Americas Best Value Inn & Suites Houston Brookhollow NW
12170 Northwest Fwy, Houston, TX

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 65 de 291 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 86 de 291 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 52 de 291 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 291 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 291 opiniones" "

6.8/10

Limpieza

7.2/10

Servicio y personal

6.0/10

Servicios

6.4/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Leonardo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 25 ene. 2023
Thank you Leonardo, We appreciate your business and look forward to seeing you again soon. Thanks for the review, Thanks again for choosing to stay Inn Americas Best Value Inn & Suites #brookhollow.Sincerely,

6/10 Aceptable

Cliente verificado

el despachador no tenia mi habitacion pues avia reservado un dia con anticipacion cama king no smoking y medio 2 camas. no dan lo que uno pide.
Se hospedó 2 noches en julio de 2021
Respuesta de Abvis Management, el 9 jul. 2021
Buenas tardes gracias por hacernos saver, lo siento que su reservacion no estaba disponible disculpe. Porfavor la proxima ves que benga dejenos saver sobre esta visita yo personalmente chequeare que su estadia sea buena. Grasias por hacernos saver y escojernos para su estadia.

8/10 Bueno

Paola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La atención es buena, solo deberían de ampliar el horario de desayuno.
Se hospedó 2 noches en junio de 2018
Respuesta de Mejia, el 10 abr. 2019
Gracias por contactarnos y decirnos como lo estamos haciendo. Gracias esperamos bolverla a ver. Gracias.

8/10 Bueno

NALLELY

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
por el precio y cercania muy bien
La atencio muy bien, solo que le falta que den Mantenimiento a la habitacion le faltaba una pintada en las paredez y en la mesa del comedor, las manzanas del desayuno todas feas y la pasadas.
Respuesta de Mejia., el 10 abr. 2019
Nallely, gracias por dejarnos saver como lo estamos haciendo, disculpe por las manzanas. La esperamos pronto.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel limpio, comodo y a buen precio
El hotel tiene todo lo necesario para pasar la noche muy descansado.
Respuesta de General Manager, el 8 feb. 2017
Thank you for taking the time and write your feedback online. We are a clean, friendly and budget hotel. Hope to see you again on your next visit. Thank you Dave General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente ubicación
se encuentra ubicado a menos de 25 minutos de el aeropuerto, centro de houston, outlets. Recomendable

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ubicación excelente
se encuentra ubicado a menos de 25 minutos de el aeropuerto, centro de houston, outlets. Recomendable

8/10 Bueno

Jeems, Bogota

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bueno y recomendado
Recomendado, buen precio y buena atención, lo único es que el desayuno fuese más variado, pero sería el colmo pedir más por el precio

8/10 Bueno

Yudith Yessenia

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Carlos, Ciudad de Mexico

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ubicación, el resto terrible.
Muy sucio, viejo y el personal nada amable. La puerta del cuarto apenas abre, la TV no sirve, muy viejo y sucio, descuidado, baño en pésimas condiciones. No hay con quien quejarse

4/10 Malo

Silvina, Houston

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio deprimente
Horrible servicio! Mal atendido durante el día. El muchacho de la noche es buena onda y resuelve problemas. Pero la chica de la mañana y tarde es una imbecil al cuadrado. No sabe hacer nada y no resuelve nada. Además, el desayuno es deprimente. Había unas manzanitas que parecían coruelas por el tamaño y un termo chiquito con café. Se acaba el café (alrededor de 1 litro) y simplemente te dicen que no hay mas. Café????? Increíble!!

8/10 Bueno

Alejandro, Monterrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen Hotel
El hotel es bueno y limpio para dormir. La habitación es un poco oscura. La ubicación del hotel fue muy buena para mi.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was OK. It was safe and quiet.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Zachary

No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Fabian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 22 nov. 2023
Mr. Fabian, Please accept our apologies for any disappointment in the service. We will be sure to discuss your feedback internally, as we are always striving to improve for the future. Should you wish to discuss this further, we encourage you to reach out to us offline. We wish you all the best.

10/10 Excelente

Fidel

Le gustó: Limpieza y servicio y personal
The lady at check-in is always great- friendly, courteous and professional. The room was a good size and clean. That being said, the rooms need to be updated.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Dear Guest, Thank you for taking time to review Americas Best Value Inn & Suites Houston Brookhollow NW. We have made it a note to our staff of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.Thank you,

10/10 Excelente

rigo

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Prompt service great price
Se hospedó 2 noches en septiembre de 2022
Respuesta de Team Manager., el 27 sept. 2022
Dear Rigo, Thank you for taking time to review Americas Best Value Inn & Suites 290, We appreciate your business and look forward to seeing you again soon. Thanks for the review, Thanks again for choosing to stay Inn Americas Best Value Inn & Suites #brookhollow.Sincerely,

10/10 Excelente

rigo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great price and great customer service.
Se hospedó 1 noche en agosto de 2022
Respuesta de Team Manager, el 21 sept. 2022
Dear Rigo, Thank you for taking time to review Americas Best Value Inn & Suites 290, We appreciate your business and look forward to seeing you again soon. Thanks for the review, Thanks again for choosing to stay Inn Americas Best Value Inn & Suites #brookhollow.Sincerely,

2/10 Terrible

Judy

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
This is one of the filthiest hotels I've ever seen. How it classifies as a hotel I do not know. It more classifies as Motel Hell The room was just so so very nasty
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 13 may. 2022
Dear Judy, We are very sorry to read about the poor experience you had during the stay in our motel. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

8/10 Bueno

Gerald

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
Looks can be deceiving
It was a lot more of a pleasant stay then it looks from the outside. It was nice and quiet throughout the night.. desk clerks both from night and day shifts were absolutely incredible to work with
Se hospedó 1 noche en abril de 2022
Respuesta de Management Team, el 13 abr. 2022
Dear Gerald, thank you for taking time to review Americas Best Value Inn & Suites. We appreciate your business and look forward to seeing you again soon. Sincerely,

2/10 Terrible

Robert

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The floor was dirty, dresser and nightstand drawers were dirty inside. Tops of furnature were dirty. Exterior picture was of a different property. Very deceptive.
Se hospedó 1 noche en abril de 2022
Respuesta de Manager Team, el 12 abr. 2022
Dear Robet, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Management Team.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the fencing around property. As well as the access of freeway nearby to go anywhere in the city. Well priced amongst other stays nearby.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Management Team., el 15 sept. 2021
Hi Robert ! Thank you for your positive feedback and rating of our hotel. We appreciate taking the time to leave us this wonderful review! We hope to see you again soon.

2/10 Terrible

Jeffery

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2021
Respuesta de Hotel Manager , el 10 ago. 2021
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. please call me, attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely,

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They could not find my reservation and would not try to find it even though I had the reservation number. No help what so ever. It was the middle of the night with no where to stay. Another woman had booked her room over a week ago. They told her the same thing. He didn’t care and was not willing to help. I called management the next day at the hotel and she found my reservation and apologized. Expedia was told I was a no show. I told her that and she said she would call and let them know. I called Expedia and no notes that she called at all. I called the hotel back the next day and she said she did and was on the phone for two hours. Still waiting on Expedia to get this resolved.
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Relations , el 30 jun. 2021
Thank you for choosing us for your lodging needs. Unfortunately, when booking through a third-party site, the reservations don't always sync properly with our system, and we apologize for any inconvenience this may have caused you. We appreciate your feedback and hope that your next trip goes more smoothly.

2/10 Terrible

Jd

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Slums
Room smelled like mildew. Worn out funishings, bedding, towels... Crack addicts and prostitutes call this place home. constant illegal traffic in the parking lot. Rude, underachieved, unintelligent, staff. All in all, just unpleasent all around. If you are a low life, its perfect for you.
Se hospedó 7 noches en junio de 2021
Respuesta de Abvis290 Team, el 24 jun. 2021
Hi Jd, We apologize for your experience and are sorry to hear that you were less than satisfied with your hotel stay. We take pride in our services and the high quality standards we maintain. We would like to make things right. You can write us at abvis290@gmail.com to discuss what occurred and how we might make it up to you. You can contact our helpline if you faced problems with the inventory or the provided facilities during your stay. You can contact us if you have any queries related to the location of the property. We are trying to accommodate all our guests by providing budget-friendly hotels with impeccable facilities. Regards,

4/10 Malo

Robin

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a good bang for your buck
Was over charged for the room we reserved. Room was very dirty , like it had not been cleaned in over a week.
Se hospedó 2 noches en junio de 2021
Respuesta de Guest Relations, el 22 jun. 2021
Dear Robin, Please accept our apologies regarding the experience you had at our property. We will continue to discuss your concerns with our housekeeping team and ask for you to reach out to the site you booked with regarding any changes and concerns regarding your booking rate, as they would best be able to help you. In the future, please consider giving us another chance to amaze you.

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de Abvis290 Team, el 22 jun. 2021
Dear Tammy, Thank you for taking the time to review Americas Best Value Inn & Suites.

10/10 Excelente

Nichole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Abvis290 Team, el 15 jun. 2021
Dear Nichole, We are grateful that you took the time to give us a 10 points. Customer satisfaction is our top priority and we look forward to serving you again.

2/10 Terrible

Monica

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
There was people outside fighting and making to much noise. Smell in room was nasty.
Se hospedó 1 noche en mayo de 2021
Respuesta de Guest Relations, el 21 may. 2021
Dear Monica, Thank you for your sharing your experience. We apologize for the inconveniences regarding happenings and noise outside of our property. It is never our intention for our guests to feel uncomfortable in any way. In the future, please do not hesitate to notify our team so that we can be of assistance. Please consider giving us another chance in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the convenience of the location.
Se hospedó 2 noches en mayo de 2021
Respuesta de Manager, el 21 may. 2021
Thank you for your 4 star review.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2021
Respuesta de Manager , el 21 may. 2021
Thank you for taking the time to review.

10/10 Excelente

Jasmarine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Manager, el 19 mar. 2021
Dear Jasmarine, Thank you for your review about Americas Best Value Inn & Suites

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2020
Respuesta de Manager, el 1 dic. 2020
Thank you for taking time to review Americas Best Value Inn & Suites

10/10 Excelente

LINDA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for the money
Issue with the room I had booked. Manager was very quick to give me an upgrade. Excellent, friendly service.
Se hospedó 1 noche en octubre de 2020
Respuesta de Management., el 14 oct. 2020
Dear Linda, Thank you so very much for your positive review of Americas Best Value Inn. your comments go a long way to provide our staff with confident and support. We look forward to welcoming you back.

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I liked that it wasclise yo food and gas what i didnt like was the way i was treated upon check out i was accused of stealing towels but the house keeper had pi ked them up they didnt want to give me my deposit the house keeper didnt speak english so it made it real hard for me to get my deposit back they were very rude and didnt want to cooperate cause they had someone that spoke both languages yhey just was rude
Se hospedó 1 noche en septiembre de 2020
Respuesta de Management., el 23 sept. 2020
Dear, apologize for the way you were treated upon check out. I check the camara and we have you on video cleaning your car with the hotel towels, we can't remove grease out of towels please next time ask for cleaning towels and we will give it to you.

8/10 Bueno

LINDA S

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth the money!
Room was very clean and the service was great. If there is a con, it would be that the bed was a little uncomfortable. Some of that could just be my old bones, though. I would recommend for an inexpensive place to stay.
Se hospedó 2 noches en septiembre de 2020
Respuesta de Management., el 22 sept. 2020
Thank you Linda for taking the time to review Americas Best Value Inn & Suites 290, we are looking forward to welcoming you on your next stay with us.

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wow
It was wonderful
Se hospedó 1 noche en agosto de 2020
Respuesta de Team Management., el 31 ago. 2020
Dear, Shawn Thank you for taking the time to review Americas Best Value Inn & Suites. We are looking forward to welcoming you on your next stay with us.

6/10 Aceptable

Dont, Austin Tx

Viaje familiar con niños
No le gustó: Limpieza y servicio y personal
The room that we stayed in looked liked it needed a total wipe down. The carpets and wall and furniture were all dirty. I saw a dead roach, we had to get the remote from the office. However the beds were very comfortable, but I would not stay here again, unless I had to.
Se hospedó 1 noche en agosto de 2020
Respuesta de Manager, el 14 sept. 2020
Dear Dont, thank you for taking the time to review the hotel, sorry for your bad stay, please contact me next time your stay.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2020
Respuesta de Manager, el 31 ago. 2020
Dear Kimberly, Thank you for taking the time to review Americas Best Value Inn.

2/10 Terrible

VICTOR

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Refund my last 2 night
Worst experience I ever had booked three days they refused to allow me to stay in the room had to check out then return at 2 pm then when I called customer services to complain about the issue I was placed on hold with the excuss that my line was breaking up or the agent would hang up in my face when I tried to place the call it would automatically hang up again.
Se hospedó 1 noche en agosto de 2020
Respuesta de Management., el 31 ago. 2020
Dear Victor. Thank you for taking the time to review our hotel. We are very sorry for the issue you had the customer service.

2/10 Terrible

Stacy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nasty, trashy, and don't waist your money
It was so nasty and trashy my to was not even the one I wanted and it had a horrible smell. Also there weren't any sheets on the bed. It says the accept service animals but they don't
Se hospedó 1 noche en julio de 2020
Respuesta de Manager, el 14 sept. 2020
Dear Stacy, thank you for taking time to review, I'm sorry horrible smell, and for no sheets on the bed, We do accept service animal but the hotel is small property, we don't have place where you can walk your service animal, I'm sorry for the inconvenience.

6/10 Aceptable

Christopher

Viaje de negocios
Eewww ok
Se hospedó 1 noche en julio de 2020
Respuesta de Manager., el 14 sept. 2020
Dear Christopher, I'm sorry for any inconvenience you had in the hotel, please contact the manager.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2020

8/10 Bueno

VIRGINIA

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en abril de 2020
Respuesta de Management Team, el 22 abr. 2020
Thank you so much for staying with us, we appreciate you and would love to see you back soon!

8/10 Bueno

Alex

Se hospedó 1 noche en abril de 2020
Respuesta de Management Team, el 13 may. 2020
Thank you Alex for your review.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
There wasn't really too much to the location. Just a typical hotel. Unfortunately they had to stop allowing guest to eat breakfast in the lobby in the mornings per the coronovirus. They still provided it with the option of letting us take it back to our room to eat, which is more then what most hotels are doing. Other then that really had no complaints. No additional comments or concerns.
Se hospedó 1 noche en marzo de 2020
Respuesta de Management Team., el 30 mar. 2020
Dear J, Thank you for taking time to review Americas Best Value Inn & Suites, We love to hear your feed back and use it to review and improved our service, looking forward to welcome you again soon.

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Don't waste your money
Very dirty and out of date
Se hospedó 1 noche en marzo de 2020
Respuesta de Yuvi P., el 20 abr. 2020
Thank you for your feedback . We are sorry to hear about the concerns. My name is Yuvi and I am with the new management for Americas Best Value Inn & Suites and I would appreciate the opportunity to resolve these issues. Please contact our office as soon as possible so we can speak with you personally about your concerns. Thank you. Yuvi Patel

10/10 Excelente

Meka, Houston, TX

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It was clean also not a lot of people hanging around the rooms
Se hospedó 1 noche en marzo de 2020
Respuesta de Management Team., el 30 mar. 2020
Dear Meka, thank you so much for a great honest review of Americas Best Value Inn & Suites. We work very hard to give each of our guests the experience that you had on your recent stay with us. We would love to have you stay with us anytime you are in the area, we promise the same experience to you every time you are our guest!

2/10 Terrible

Mschangable, Houston

No le gustó: Limpieza, servicios, condiciones de la propiedad
The room had a horrible musty smell. Bathtub was very dirty, sheets had stains and A.C. would not work correctly. I would not stay here again nor will I recommend this property.
Se hospedó 1 noche en marzo de 2020
Respuesta de Patel, el 20 abr. 2020
Thank you for taking the time to share your experiences with us. We are sorry to hear that you haven’t been 100% satisfied, we recently assumed management of Americas Best Value Inn and would like to discuss your concerns in more detail. We look forward to talking with you soon. Yuvi P.