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Opiniones de Comfort Suites Shenandoah-The Woodlands

2.5 out of 5
Comfort Suites Shenandoah-The Woodlands
18456 I-45 S, Shenandoah, TX

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 197 de 440 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 118 de 440 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 440 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 440 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 440 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Juan Pablo

No le gustó: Servicios y condiciones de la propiedad
Muy descuidado y sucio
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 30 abr. 2024
Hi Juan,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Rolany

Se hospedó 6 noches en septiembre de 2023
Respuesta de Sophia CSR, el 22 oct. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excelente

Esteban

Se hospedó 2 noches en mayo de 2023
Respuesta de Sophia CSR, el 13 jun. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Sophia CSR, el 19 mar. 2023
Hi Jorge,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Malo

Claudia

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
No es como en las fotos que muestran. Me pareció muy descuidado. No me sentí agusto. No volvería a hospedarme ahí.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Manager, el 16 nov. 2022
Hello Claudia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bueno

Maria

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Todo el el baño no funcionaba bien. La taza del baño, la regadera, el lava manos .
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 11 oct. 2022
Hi Maria,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Aceptable

Yadniel

Viaje familiar con niños
Le gustó: Servicio y personal
Es un hotel viejo pero le han echo algunos actualizaciones, habitacion amplia, nececitan trabajar un poco mas en la limpieza el desayuno no fue bueno y era muy limitado
Se hospedó 4 noches en septiembre de 2022
Respuesta de Manager, el 7 sept. 2022
Hello Yadniel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excelente

Erick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location and price
Se hospedó 3 noches en julio de 2022
Respuesta de Sophia, el 30 jul. 2022
Hi Erick, Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Bueno

JULIO ENRIQUE TOVA

Se hospedó 3 noches en julio de 2022
Respuesta de Manager, el 27 oct. 2022
Hello JULIO ENRIQUE TOVA,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bueno

Salvador Landeros

Se hospedó 4 noches en junio de 2022
Respuesta de Manager, el 7 sept. 2022
Hello Salvador Landeros, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

MARCO

Viaje de negocios
No le gustó: Limpieza y servicio y personal
No respetaron reservación. Solo después de dos horas y en la madrugada, me dieron como favor una habitación
Se hospedó 3 noches en mayo de 2022
Respuesta de Manager, el 10 jun. 2022
Hello MARCO, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Aceptable

LUIS ARTURO

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Y
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 22 ene. 2022
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Aceptable

Francisco Cachafeiro de

Se hospedó 3 noches en noviembre de 2021
Respuesta de Manager, el 4 mar. 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

6/10 Aceptable

Javier

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
Probablemente uno de los hoteles de esta cadena más sobrios
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 27 nov. 2021
We appreciate that you've taken the time to share with us regarding our hotel. Please do come see us again.

4/10 Malo

Jose

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
No le dan importancia a las quejas de los clientes , desde el primer día solicitamos cambio de habitación y no nos hicieron caso ni arreglaron la lámpara del baño que se estaba cayendo. Además solicite toallas extra y no pudieron subirlas, me dijeron que buscara una camarera para que me las diera Muy mal trato al cliente
Se hospedó 3 noches en octubre de 2021
Respuesta de Manager, el 7 nov. 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bueno

Yolanda Elizabeth Alarcón

Se hospedó 3 noches en octubre de 2021
Respuesta de Manager, el 24 ene. 2022
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

8/10 Bueno

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 27 sept. 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4/10 Malo

DOMINGO

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en abril de 2021
Respuesta de Manager, el 1 may. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Buen ubicado, hotel solo para dormir. Las instalaciones deterioradas y sin mantenimiento. El staff con muy buena actitud.
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 14 abr. 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Bueno

Antonio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2021
Respuesta de Manager, el 5 abr. 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2019
Respuesta de GM, el 21 dic. 2019
Thank you!

8/10 Bueno

Paulina

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Buen lugar para dormir una noche
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 26 may. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.

10/10 Excelente

Paz

Le gustó: Limpieza y servicios
Very friendly front desk. This location was very accommodating for me.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 26 may. 2024
Hi Paz,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excelente

Ana

Viaje familiar
Le gustó: Servicios
.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 22 may. 2024
Hi Ana,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Nicolette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 22 may. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

LOUIS, LISLE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this property > 5 times. Just consistent. Staff on top of the details (...and it's the details that can make or break a property!). Family friendly. Guests are respectful. Even though it is close ti interstate, it is set back enough that I have never been bothered with highway noise. I will continue to make it my goto stay in The Woodlands.
Se hospedó 3 noches en mayo de 2024
Respuesta de Sophia CSR, el 16 may. 2024
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 16 may. 2024
Hi Eric,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

KRYSTAL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property itself was good the swimming pool was small. It was difficult to get to the property. You have to go through Mia’s table parking lot to get to the hotel
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 16 may. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Kenton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
some construction behind the facilty so view was not good but temporary and did not cgange opinion of facility
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 16 may. 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bueno

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lots of dining selections in the area. Centrally located to shopping venues.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 8 may. 2024
Hi Emma,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Aceptable

Marie

Viaje en pareja
Too expensive for quality or lack there of
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 3 may. 2024
Hi Marie,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Debbie, Livingston

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 3 may. 2024
Hi Debbie,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff. Comfortable bed
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 3 may. 2024
Hi Patricia,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excelente

Melanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to scrapyard baswball facility
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 30 abr. 2024
Hi Melanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Makeisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 19 abr. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

susan

Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 8 may. 2024
Hi Susan,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bueno

Christina, Los Fresnos

Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 8 may. 2024
Hi Christina,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Malo

Whitney, Alvin

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The person who checked me in was very nice and helpful. He let me check in 2 hours early with no hassle and I appreciated that. The rooms were very sparsely furnished to a point it was weird. There was a bunch of construction or maintenance going on and I’m pretty sure someone was using a power drill to open a door down the hall from me in the middle of the night which isn’t super comforting. Also the bathroom was wild. The toilet wasn’t connected to the floor so it moved every time you sat down and the tub had the faucets on the edge of the tub with a half exposed drain next to it? It was dirty and poorly constructed in the bathroom for sure. It’s very close to the Pavilion and it’s not expensive so it’s kind of a compromise I guess.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 19 abr. 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excelente

Angel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The check-in was awesome Dominic was very friendly and accommodating. I will definitely go and visit this location again for my next concert in the Woodlands.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 30 abr. 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

10/10 Excelente

Dayana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love it
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 19 abr. 2024
Hi Dayana,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Daniel, Melbourne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely well run. I love that the rooms have hardwood floors. I don't have to get my feet and socks dirty from dirty carpeting...no matter how much they vaccum.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 11 abr. 2024
Hi Daniel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excelente

Melanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to ball park
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 9 abr. 2024
Hi Melanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bueno

Said

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Over all it was ok but the bathroom door was in poor conditions and it made a lot of noise when you opened it and would wake up my family members
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 5 abr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Bueno

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy stay on our way to Galveston.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 26 mar. 2024
Hi Stephanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Melanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to scrap yard ball park and kids enjoyed the lake behind property and walking trail.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 18 mar. 2024
Hi Melanie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Bueno

Toru

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is situated on the I-45. Its backyard faces a pond with fountains, surrounding area is safe enough to walk around even in the night. It’s also nearby two restaurants.
Se hospedó 6 noches en marzo de 2024
Respuesta de Sophia CSR, el 18 mar. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bueno

Travis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Sophia CSR, el 11 mar. 2024
Hi Travis,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Aceptable

Amber

Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 21 mar. 2024
Hi Amber,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excelente

Yudelka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 26 feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bueno

Karen

Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 26 feb. 2024
Hi Karen,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!