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Opiniones de Crystal Suites

2 out of 5
Crystal Suites
12962 South Freeway, Houston, TX

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 17 de 86 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 22 de 86 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 86 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 86 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 86 opiniones" "

7.2/10

Limpieza

6.6/10

Servicio y personal

6.4/10

Servicios

6.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yunior

Viaje familiar
N/A
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Arturo

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No es bueno el hotel
Nadie en recepción, no claras reglas
Se hospedó 2 noches en abril de 2023

2/10 Terrible

Jose

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente

10/10 Excelente

Tanasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is visit 4 or 5 and would go back again.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Christopher

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice
Facility suited my needs, was clean but attention to bed and couch covers is needed. Gated area with staff over watch of vehicles.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Breyana

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Schumbrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Ramiro

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Horacio

No le gustó: Servicio y personal y servicios
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Edwina

Viaje familiar
Ok for a Quick Overnight Stop
The Crystal Suites is what I would classify as a "quick stop on a long trip" if you're on a tight budget. It won't have the amenities you'd expect from a "brand" hotel, but I did feel safe. The property and the parking lot were very well-lit. There aren't any frills. I had to go to the office to get my morning coffee, but there was a frig and micro wave in the room.
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Bever star

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Tanasha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my 5th or 6th time staying here. It is perfect for quick stays. Always clean, convenient, and the staff is friendly.
Se hospedó 1 noche en junio de 2022
Respuesta de Sam, el 26 jun. 2022
Thank you for your feedback!

2/10 Terrible

Danielle

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
By far the rudest people
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Kameron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They guy are nice and very friendly!
Se hospedó 2 noches en marzo de 2022
Respuesta de sam, el 15 mar. 2022
thank you

2/10 Terrible

Eber

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Francine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice room
The room was very nice and clean and very comfortable. Loved the design and layout of the bed. Was very comfortable and very nice and affordable.
Se hospedó 1 noche en febrero de 2022

6/10 Aceptable

Teerah

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Shantavia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Raylynn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service and it’s a good place if you want somewhere quiet and for a good price. Would stay again
Se hospedó 3 noches en octubre de 2021

2/10 Terrible

Naren

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place and location is horrendous. The staff is super rude and Impatient. There’s hardly any parking available. And the rooms are very underwhelming
Se hospedó 1 noche en octubre de 2021
Respuesta de adam, el 31 oct. 2021
you have on money on your card you did not stay watt you tacking about

4/10 Malo

Angel

No le gustó: Servicio y personal
Worst hotel service
First and foremost i booked this hotel because it said it was pet friendly. I arrived to the hotel to check in around 10pm. As I walked up to the window, the attendant stares at me upset. I have my ID ready and let him know i had already booked and paid a room in advance. He got an attitude about it and started yelling at me telling me i havent paid yet. He begins to tell me i havent paid before he even checks the computer for my info. After about 3 mins of arguing and trying to make him understand to check first before he makes assumptions he finally did and checked me in. I asked him about the dog policy he said they were not allowed. Even thogh the website clearly says theyre allowed here. So i had no choice i still brought them in but not til later on that night. I had also asked about late check out he said i would have to do it in the morning. So after all this he saw me thru camera sneaking in the dogs and started calling my room.By this time its already 2am. He told me it was a $20 pet fee. He could of just told me that from the beginning. So i paid my extra $20 i go back to my room. Not even 5 mins later he is knocking on my door aaking me to sign something else. I signed it. But then he was trying to charge me anothet additional $10 for my other dog. When he already knew i had two dogs. (One is a full grown the other just a puppy.) After a long night i managed to get a little rest. In the morning around 10 i called for a late check out they said it would b 30$ xtra
Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Mathew

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
rude management overreaching unreasonable rules
Be warned! This motel is on some sort of power trip. For some reason they will not allow you to have anyone else in your room if they are not a registered guest. I booked the room for coworkers and had to leave and get a room at another location. The booking page does not mention this and with no refunds you will be stuck to deal with management who are not very understanding.
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Tanasha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my second trip to this motel and will use them again. It's not fancy but if you want a quiet, clean, and friendly place to stay for a quick trip, this is the place. It is just off a major highway and near the beltway but I've never hear a thing. The blackout curtains make sleeping a breeze.
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Susan

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The hotel was clean and as expected for the price. The bad experience was from the man in in the office when we checked in. We got in really late and he kept saying no guests allowed, looking out the window at my car to my husband, made my husband go in and pay, and again told him no guests. They must have a problem with hotel parties or something lol but it just made me feel very uncomfortable and not welcome. But, you get what you pay for I guess. The room itself was clean and the staff in the morning were super friendly.
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Cliente verificado

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The manager was a jerk. Rude
Se hospedó 4 noches en agosto de 2021

2/10 Terrible

Jeremy

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021

2/10 Terrible

Derrick

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2021

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst customer service I ever had in my life , the guy at the front desk was rude and unprofessional
Se hospedó 1 noche en marzo de 2021

2/10 Terrible

ALBERTO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They didnt want to host me because of internet problems. I had to re book my hotel somewhere else.
Se hospedó 1 noche en febrero de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean and the front desk was very nice and respectful.
Se hospedó 1 noche en enero de 2021

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Tanasha, USVI

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not a like or dislike, just took over 5 minutes for the water to get hot in the shower. Every thing else was great. Clean room, quiet, and friendly.
Se hospedó 3 noches en noviembre de 2020

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The service was bad they couldn’t speak English. My sheets was spotted pillows flat shower wasn’t working an the toilets had spots plus the people in office was just watching us
Se hospedó 2 noches en noviembre de 2020

8/10 Bueno

Melvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2020

4/10 Malo

Harriett

Viaje de negocios
No le gustó: Servicio y personal
Not worth the trouble!!!!
I gave this place a second stay because it was so close to truck parking. Management is unnecessarily rude. They saw me loading my vehicle on the morning of my check out, but still rang my phone to tell me it was time to go!!!!!! Who does that! Mind you, my wife and I are clean and quiet and do not cause trouble. Poor customer service !!!! Do not give your business here.
Se hospedó 1 noche en julio de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2020

2/10 Terrible

Jerry

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020

6/10 Aceptable

Harriett

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No visitors
Chose this location because I can park my semi at truck stop that was in walking distance. Service friendly, but given only 1 room key and was told my wife and I could have no visitors. Room was clean and cool Had problems with the TV and microwave,but someone came to fix. Okay for a trucker who just wants a good night's sleep.
Se hospedó 1 noche en junio de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property easy access good parking rooms where clean
Se hospedó 1 noche en mayo de 2020

6/10 Aceptable

Vanessa

Got my motorcycle stolen. That’s the only reason I didn’t give more stars. Overall the hotel is okay. There is a lot of traffic in and out of people all night. Management really helped out with surveillance evidence.
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Quinshay

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you
Amazing customer service
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Bria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was nice room if u looking to get some sleep but if u want to hang Out not a good spot they was tripping about visitors like nobody can’t stop by damn
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Clean
Staff was very friendly and welcoming. Parking lot was very well lit.
Se hospedó 1 noche en marzo de 2020

2/10 Terrible

Theresa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Warning warning
It was horrible. DO NOT STAY HERE!!!! I am not Boujee by far. I came to Houston for a party and just needed somewhere to lay my head. I had no idea it would be with roaches. That place is a very nasty place. The sheets were yellow and I had to run the water for 30 minutes just to get it WARM. Unbelievable customer service. Worst hotel experience I’ve ever had. I wish I could leave the picture I got of them roaches but it’s not letting me.
Se hospedó 1 noche en febrero de 2020
Respuesta de bani, el 10 mar. 2020
please tel truth we are coming to check you room you not let us in room and you check out 8.30 in morning you check in 2 pm after you check out we check everything we did not found any thing in room

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was ok.
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en enero de 2020