Dear Jesus, We are delighted to know how happy you found us spotless. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Rafael, Thank you for taking the time to tell us about your visit. We regret that your stay was less than perfect and apologize for the inconvenience caused. We will address this with the concerned department, and we thank you for your patience. We hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Wendy, Thank you for reviewing your stay. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

Dear Roxana, Thank you for your helpful feedback. Our main objective is to provide our guests with clean and relaxing accommodations. Therefore, we appreciate you informing us of our oversight in inspecting your suite before arrival, and we apologize for the issue this has caused. We will be sure to share your feedback with our associates and prevent such incidents from happening again. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

Dear Maricela, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We hope you will consider allowing us to make it up to you on another visit.Sincerely,Hotel Management

Dear Sandra, Thank you for reviewing your stay. We are glad to know your stay was pleasant. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Jorge, thank you for sharing your review. We are sorry for the predicament with your reservation and that we were unable to accommodate you this time. We hope you will afford an opportunity to host you in the future. Sincerely, Hotel Management

Thomas, thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, which lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way. Sincerely, Hotel Management

Please accept our apologies for the housekeeping and maintenance issues you experienced during your stay with us. It is never our intention to let down any of our guests, so we are truly sorry for not living up to your expectations. Your concerns have been addressed with the appropriate staff to make sure no future customer complaints are the same. Thank you for sharing your candid feedback. Sincerely, Hotel Management

Kenny, thank you for posting a review of your recent stay. We regret that you felt our accommodation needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

Amalia, thank you for being our guest. We are sorry our property was not to your regret for the inconvenience you encountered with the internet connectivity in your guest room, as we know how frustrating this can be. We are working with our service provider to ensure we have the proper connectivity throughout our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Martin, thank you for your evaluation. Although you had an overall satisfactory stay, we apologize for the cleanliness issue. We will share your comments with our housekeeping team for their review and action. Please know, the kitchenware for your suite is made available at the front office and provided complimentarily. We regret if this was not explained by our associates. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

Cesar, thank you for being our guest. We apologize for the inconvenience you had in your initial suite and that you were not happy with the other one offered to you. We will discuss your comments with our housekeeping team to be more diligent. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management

Thank you for being our guest. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management

Rene, thank you for selecting our hotel. We apologize for not meeting your expectations and the inconvenience it caused. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your site. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We also keep in-room amenities such as toiletries at the front office and offer them complimentary. We value your business and truly hope you will give us another chance to host you. Sincerely, Hotel Management

Abigail, thank you for selecting Extended Stay America for your stay and sharing your review. It was a pleasure to know our location worked out well for you and that you had a great experience. Your gracious rating is highly appreciated, and we look forward to serving you again. Sincerely, Hotel Management

Abigail, thank you for selecting Extended Stay America for your stay and sharing your review. It was a pleasure to know our location worked out well for you and that you had a great experience. Your gracious rating is highly appreciated, and we look forward to serving you again. Sincerely, Hotel Management

Abigail, thank you for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management

Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our convenient location. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management

Jose, thank you for your review of your stay. We apologize for the cleanliness issues you encountered. We will share your feedback with our housekeeping team for review and action. We are also sorry for the poor service you experienced. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management

First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry you were unable to take advantage of our grab-and-go breakfast. We can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management

Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels.  Sincerely, Hotel Management

Javier, thank you for the perfect review! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management

Thank you for staying at Extended Stay America. Although you liked our courteous service, we are sorry for not meeting your expectations with our facilities. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

Flor, thank you for taking the time to evaluate your stay. It is good to know that you liked our courteous associates and convenient location. However, we are sorry for not meeting some of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

Thank you for evaluating your stay with us. We apologize for not meeting your expectations and that you were inconvenienced due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if this was not explained at the time of your arrival. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

Carlos, it was a pleasure to have you as our guest at Extended Stay America. We’re delighted to read that you were pleased with our wonderful location and found us to be a great value. Thank you for choosing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Jack, we apologize that service and facilities were not to your satisfaction. We also regret not meeting your expectations with our hotel policies. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Thanks again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our location was ideal for your needs and that you were impressed with the good value we offer. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management

Please accept our sincere apologies for the issues you had with the comfort of your bedding and for the odor issue you experienced while here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management