We are sorry you encountered pest control issues during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of a problem. We sincerely apologize for not being attentive during your recent stay. We have shared your feedback with the respective team heads and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come back and stay with us again. Sincerely, Hotel Management

Gustavo, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Adriana, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management

We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Emiliano, we are delighted to read that you had such an enjoyable stay at Extended Stay America. It is nice to know you were impressed with the warmth showed by our associates on arrival and had a great time with us. Thank you for your kind comments, and we hope you give us the opportunity to serve you again. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management

Thank you for sharing your experience and choosing to stay at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management

Dear Aja, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with the phones and Wi-Fi during your stay. Our team strives to promptly address any difficulties our guests may face, and we regret if there was any delay in resolving them to your satisfaction. Please know that we take your feedback seriously and will work diligently to ensure such instances are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay soon.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing us. We are sad about not meeting your expectations of a clean and comfortable place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you, and considering our friendly staff, allow us another chance to change your experience.Sincerely, Hotel Management

Dear Ken, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Marco, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to resolve the issue while you were here. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your comments are vital for growth, and we need and use them to improve. Our housekeeping and management team is looking into the matter and will take the necessary steps further. We understand your disappointment of not being able to use the pool. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Cynthia, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. We focus on providing our guests an exceptional experience, so we appreciate your comments. Thank you again for sharing, and we hope to see you soon. SincerelyHotel Management

Dear Kellye, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Claudia, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Again, thank you for choosing Extended Stay Hotels.

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Thank you for your candid evaluation. We are glad you had a pleasant stay overall and that our location worked well for you. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Thank you for the feedback. We use all feedback to make our property and brand better for our guests.

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Again, thank you for choosing Extended Stay Hotels.

Thank you for your feedback. We use this to help coach or team and make this a better experience for all our guests.

Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management

I'm sorry you have a bad experience. We strive to make all our guests experiences great. Unfortunately, I don't quite understand what wasn't running and who hit your girlfriend.

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Northwest - Hwy. 290 - Hollister takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. We will, also, reach out to our IT department in response to the wifi issue.

Robin, thank you for being our guest. We apologize for the roaches you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management

Thank you for writing a review of your stay at Extended Stay America. We are delighted to read you liked our well-maintained property and that our friendly associates delivered great service. We appreciate your kind rating and look forward to seeing you soon. Sincerely, Hotel Management

Thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you were pleased with our well-appointed accommodations with a kitchenette and that we were able to meet your expectations at a great price. It was our pleasure hosting you and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our courteous associates as well as our well-kept property. However, we regret the inconvenience you had. We have taken note of your feedback and will share it with the appropriate teams to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Gary, thank you for your review. We are sorry for the maintenance issue you encountered in your room and that we were unable to resolve it to your satisfaction. We have alerted our team about the problems you outlined, and they are fixing them immediately. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management

Kevin, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and loved our location. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for the lovely review of Extended Stay America. It’s an absolute delight to know you were pleased with our clean hotel and the service provided by our associates exceeded your expectations. Your compliments will surely be shared with our team. We appreciate your feedback and can’t wait to welcome you back soon. Sincerely, Hotel Management

Thank you for being our guest. We are sorry for the billing issues you encountered and regret the inconvenience it caused. We are reviewing this with our front desk team to see what went wrong. Since this is an Anonymous review, we also request you reach out to our front desk so that we can assist you. We hope you treat this as an isolated event and give us another opportunity to restore your confidence in us. Sincerely, Hotel Management

Thank you for taking time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you had a good stay. Your observations have been noted. We look forward to making your next visit perfect in every way. Sincerely, Hotel Management

Tramarcus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management