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Opiniones de Home2 Suites by Hilton Houston Webster

3 out of 5
Home2 Suites by Hilton Houston Webster
600 West Texas Avenue, Webster, TX

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 168 de 237 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 237 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 237 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 237 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 237 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

martin

Viaje familiar
Si vana ir no lleven niños por que cada rato se la pasan diciendo que no quieren ruido .😂😂😂
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Ana

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Falta disposición de empleados en Check in
Se hospedó 2 noches en abril de 2023

10/10 Excelente

JORGE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
De las mejores cadenas hoteleras, todo esta súper limpio, todos son amables, y el desayuno es ejemplar
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Noelvis

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
All good
Se hospedó 1 noche en diciembre de 2021
Respuesta de Operations Manager: Kiesha King , el 5 ene. 2022
Thank you for your feedback see you soon

10/10 Excelente

Esteban

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Hotel limpio y comodo
Buen hotel, cómodo y limpio en una zona llena de restaurantes y tiendas, a muy buena distancia del Houston Space Center
Se hospedó 2 noches en julio de 2021
Respuesta de Asif Liaquat, el 22 ago. 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. As our valued guest, we sincerely appreciate your feedback. Your appreciation for our staff & our hotel has been passed on to the correct departments as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Buena ubicación, muchos restaurantes cercanos y también centro comercial. La habitación tiene camas confortables y es de buen tamaño.
Se hospedó 3 noches en julio de 2021
Respuesta de Asif Liaquat, el 4 ago. 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. As our valued guest, we sincerely appreciate your feedback. Your appreciation for our staff & our hotel has been passed on to the correct departments as we continually work to improve our guest experience. We hope you will consider staying with us in the future. We hope you will consider staying with us in the future.

4/10 Malo

Christina

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Joe

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was an excellent experience.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Lindsay

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, everyone was friendly and courteous. Room was super clean and stocked with essentials one may need later.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kathryn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We visit Houston quite often. We have tried different hotels and they have all had issues. This one was great! Fantastic breakfast, nice rooms, nice and cool in all areas of the building and great staff.
Se hospedó 7 noches en agosto de 2023

6/10 Aceptable

VIRENDER

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Nestor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great services
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Miguel

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room Reservation Drama
The only negative was that we booked a king suite room and when we got there, they did not have any of these rooms available! We were put in a double queen suite room. After going back down to the check-in desk, we were initially told there absolutely was not a king suite room available and that they are saved for Hilton rewards members! After I pointed to their sign that states if you are not satisfied with your stay, the night would be on Hilton, the manager found us a King suite room like we had booked! Other that this slight haste in the beginning, our stay was very comfortable and the staff is very courteous!
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Andressa, Flint

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed at the hotel as a group. Prior to check in we called and requested adjoining rooms. We were told they could oblige and the changes were made to our reservation. When we checked in we were informed that we were not staying in adjoining rooms. Lilly moved heaven and hell to make it happen for us. She could have easily said it was impossibly and we would have been none the wiser. She took extremely great care of my family through the chaos of our large crew with screaming kids and held down the front desk like a champ!
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Karen

Se hospedó 3 noches en mayo de 2023

2/10 Terrible

Paula

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible experience
The room was dirty. Found two hairs that weren’t mine. One popped out of Kleenex box where they fanned a Kleenex bottle make it cute and the other was in the sink. There was no mattress skirt and you could see a coffee or soda stain on the box springs. Bed was extremely uncomfortable and squeaked every time you moved. Man at front desk at check in mumbled and you couldn’t understand him. Lady at checkout was wonderful and apologetic for the conditions.
Se hospedó 3 noches en mayo de 2023

2/10 Terrible

Valerie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel charged my card $25 without explanation because i booked thru a third party. I can't reach this hotel by phone so I have no way of getting my money back. The hotel phone number I found online doesn't connect. Don't stay at this hotel if you want to have your credit card kept safe.

10/10 Excelente

Tamra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice place- enjoyed visit
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Maria del Pilar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, friendly staff and good breakfast with good variety of entrees
Se hospedó 3 noches en abril de 2023

10/10 Excelente

john

Se hospedó 1 noche en abril de 2023

10/10 Excelente

SANDEEP

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay, well maintained. Friendly n courteous staff, breakfast was neat & had good options
Se hospedó 1 noche en abril de 2023

10/10 Excelente

TOSHINORI

Se hospedó 3 noches en marzo de 2023

6/10 Aceptable

Shahinda, North Richland Hills

Viaje familiar
Le gustó: Limpieza y servicio y personal
Our first day the door did not lock properly and the refrigerator was not working. This was not fixed until midway thru or second/last day.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Kayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A pleasant week
Se hospedó 7 noches en febrero de 2023

2/10 Terrible

Tracey

Viaje familiar
No room for us at the hotel. Booked a month prior.
We were very upset when we received a call the day of check in that the hotel we booked no longer had a room for us. They had to move us to another hotel. We were traveling with extended family that did not have to be moved. They stated that because we booked with a third party, that we were chosen to be transferred to another hotel. The new hotel did not have the small kitchen for our use so we could not bring back leftovers or prepare breakfast in our room. No compensation for our trouble was offered. Very disappointed.
Se hospedó 2 noches en enero de 2023

10/10 Excelente

Krystal

Se hospedó 1 noche en enero de 2023

10/10 Excelente

San Juanita

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Herb

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Ms. King, el 28 nov. 2022
Thank you for your feedback hope to see you soon.

6/10 Aceptable

Eduardo

No le gustó: Servicios
Ok
Se hospedó 8 noches en noviembre de 2022
Respuesta de Ms. King, el 25 nov. 2022
Mr. Eduardo thank you for taking the time to give us a review, we really appreciate your feedback because it helps us to find more ways to improve. We hope to see you again:)

10/10 Excelente

Deepak

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay and amneties
Great stay and amneties. Close to JSC. Had issues with people making noise in adjoining rooms though. Also refrigerator made lot of noise through out making it tough to sleep.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Ms. King, el 23 nov. 2022
Thank you for your feedback sorry you had issues i hope you would give us another chance and stay with us again.

10/10 Excelente

Vedamurthy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and big rooms.
Se hospedó 1 noche en octubre de 2022
Respuesta de Ms. King, el 23 nov. 2022
Thank you for your feedback hope to see you again.

2/10 Terrible

Iris

Se hospedó 1 noche en septiembre de 2022
Respuesta de Ms. King, el 22 sept. 2022
Sorry that you didn't have a good stay I hope you come back soon.

10/10 Excelente

Brian, Amarillo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a nice stay in the suite. Did not like (1) The public use computer would not print our boarding cards. Error message about the printer queue not cleared properly from earlier use. Computer needs to be rebooted. (2) That evening neither my apple device nor my android device would not logon to the Hilton network. Error message indicated the wifi was not encryted. Made several logon attempts. Next morning logon went smoothly for both devices first attempt.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ms. King, el 19 sept. 2022
Thank you for your feed back hope to see you again.

8/10 Bueno

Nestor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel comfortable location very good for shopping around.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ms. King, el 5 sept. 2022
Thank you hope to see you again soon.

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Irwin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2022
Respuesta de Ms. King, el 5 sept. 2022
Thank you for your feed back hope to see you again soon.

2/10 Terrible

Donna

Se hospedó 1 noche en julio de 2022
Respuesta de Ms. King, el 16 jul. 2022
We apologize that you were not happy with your stay I hope you will come stay again.

2/10 Terrible

Patti

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I had a reservation Friday July 8-Monday July 11. They only had me as staying 2 nights. I had to gather up all of my stuff in a hurry and leave with nowhere to stay Sunday night. I will never stay with this chain again. The manager on duty was incredibly rude to me and didn’t even try to accommodate me.
Se hospedó 3 noches en julio de 2022
Respuesta de Ms. King, el 16 jul. 2022
We apologize that you were not happy with your stay I hope you will come stay again.

8/10 Bueno

Allen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was there for my birthday I had a nice relaxing time
Se hospedó 1 noche en julio de 2022
Respuesta de Ms. King, el 7 jul. 2022
Thank you for your feedback hope to see you soon.

6/10 Aceptable

Heather

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Breakfast & Coffee: not impressed
Pro:Clean. Foyer offers nice modern feel. Con: pool was so cloudy you couldn’t see your feet, cable had only a few channels, no movie options, breakfast was less than mediocre, coffee did not taste good.
Se hospedó 5 noches en junio de 2022
Respuesta de Ms. King, el 22 jun. 2022
I want to say thank you for your feedback.

10/10 Excelente

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very satisfied with room and amenities!
Se hospedó 3 noches en junio de 2022
Respuesta de Ms. King, el 19 jun. 2022
Thank you for your feedback hope to see you soon.

6/10 Aceptable

Joseph, Chino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was very nice and clean! We would definitely stay here again.
Se hospedó 3 noches en junio de 2022
Respuesta de Ms. King, el 13 jun. 2022
Thank you hope to see you again.

6/10 Aceptable

River, COLORADO SPRINGS

Le gustó: Limpieza, servicio y personal, servicios
The walls are very thin, the bed was hard but the pillows were very nice. I loved the roll out table/desk - very helpful for working remotely. The biggest disappointment was the luggage carts - both of them were small and not adequate for extended stay guests. The next disappointment was the condition of the elevators as they are in desperate need of deep cleaning and carpet replacement. The staff members were very friendly and helpful and so were the housekeeping staff. The location is excellent.
Se hospedó 13 noches en mayo de 2022
Respuesta de Ms. King, el 13 jun. 2022
Thank you for your feedback hope you stay again.

10/10 Excelente

Jennifer

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was excellent! Juan made the check in/out process super easy! The room was clean, spacious and comfortable. Breakfast was great--the staff were ON TOP of things--the area remained clean and organized, plus there was a variety in food selection. I really liked the location of this hotel. Its the perfect distance to enjoy Galveston and Houston attractions. Kemah was 10 minutes away, downtowm was 15 minutes away and the beach was 30 minutes away. Close enough to see everything and far enough to not be stuck in traffic all day! This will definitely be our new go to for visiting famiky in Houston!
Se hospedó 2 noches en mayo de 2022
Respuesta de Ms. King, el 13 jun. 2022
Thank you for your feedback hope to see you again.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Very clean and efficient hotel. Nice staff and looks brand new.
Se hospedó 4 noches en mayo de 2022
Respuesta de Ms. King, el 18 may. 2022
Thank you for your feedback.

8/10 Bueno

DOUGLAS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good experience
We were there because my wife had an operation. After the operation, my wife could not drink out of a glass and I went down to the desk to ask for some straws. The sweet lady at the front looked everywhere for me, but could not find any straws. A little while later, back in our room, someone knocked on our door and it was the front desk lady with a handful of straws she had found. I so appreciated her coming to the 4th floor to deliver these to use. Great service.
Se hospedó 2 noches en mayo de 2022
Respuesta de Ms. King, el 6 may. 2022
Thank you for staying at our hotel hope to see you soon.

10/10 Excelente

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it!
Se hospedó 1 noche en abril de 2022
Respuesta de Ms. King, el 28 abr. 2022
Thank you for staying hope to see you soon.