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Opiniones de OYO Hotel Channelview I-10

2 out of 5
OYO Hotel Channelview I-10
15613 East Fwy, Channelview, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 22 de 69 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 69 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 69 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 69 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 69 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

5.8/10

Servicios

6.2/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

RICHARD

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible muy sucio y viejo Las fotos engañan
Se hospedó 1 noche en febrero de 2023
Respuesta de Ammy, el 14 feb. 2023
Hola, Richard. Sentimos las molestias ocasionadas. Nos gustaría darle las gracias por compartir tan valiosos comentarios. Definitivamente podemos trabajar en ello para asegurarnos de que su próxima estancia resulte ser impresionante. Saludos, Tim.

10/10 Excelente

Cirilo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 1 noche en septiembre de 2022
Respuesta de Jacob, el 26 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

8/10 Bueno

Brandon

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
El precio fue bastante justo pero la maquina de sodas tenia solo una opcion.
Se hospedó 1 noche en mayo de 2022
Respuesta de Simon, el 11 jun. 2022
Thanks for the positive rating, Brandon! Hope to welcome you again soon. Regards, Simon

8/10 Bueno

Cesar

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2021
Respuesta de Cheshta, el 11 nov. 2021
Thanks for the positive rating, Cesar! Hope to welcome you again soon. Regards, Ivy

6/10 Aceptable

Scott

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Needs maintenance and new furniture. Everything is run down and broke. Even though it’s cheap; it’s still not worth the money…
Se hospedó 7 noches en abril de 2024

2/10 Terrible

Eddie

Se hospedó 1 noche en abril de 2024
Respuesta de Barbara, el 2 may. 2024
Sorry for the inconvenience, Eddie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Malo

Tommy

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
Old
Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara, el 2 may. 2024
Hello, Tommy! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Jonathan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would not answer the front desk to issue a refund for the Expedia agent. Then when I get there I don't have any rooms available until 3 but check in is at 11. So make me pay an extra $20 for early check in but none of the rooms with smoking had working electronics so we was told to just smoke in the non smoking room. Seriously needs an audit. Cannot believe this establishment is an official business entity.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tim, el 2 may. 2024
Hi, Jonathan! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

4/10 Malo

LaTonya

No le gustó: Servicio y personal y servicios
When I first arrived to the property and and registered for my room. It was quiet, but as soon as I went into my room to try and lay down and close my eyes for a minute to rest, I heard all kind of noises yelling, cursing door slamming and I said oh my God what have I gotten myself into? I went, and I told the front desk asked them. Could I get my money back since I just checked in less than 15 minutes ago he said no bed pillows everything smells like smoke. I got a smoking room, but I smoke cigarettes and the whole complex smell like marijuana and that really upset me due to my job the room that I was in smelled like a ton step outside and smell a ton of marijuana on the property. I wouldn’t suggest this place especially if you have children. Oh there were also dogs barking and going on.
Se hospedó 1 noche en marzo de 2024
Respuesta de Noah, el 2 may. 2024
Hi, LaTonya! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Raveen

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just nasty rooms

4/10 Malo

Jessica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not recommend.
Front desk clerk was very unfriendly. The room had a funky odor, the fitted sheet had an old burn hole from what looked like a cigarette. There was paint peeling from the ceiling, people in one side argued well into the night, past 1 AM. On the other side was a dog baking. The mattresses were old and not at all supportive. The cold tap water at the sink was hot. The hot water was even hotter, the shower had the cheapest shower head that i have ever seen and the bathroom was so small you could even get dressed in there without putting one for in the tub. The cost of the room was way too high for the quality.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mario

Se hospedó 3 noches en agosto de 2023
Respuesta de Ammy, el 4 may. 2024
We appreciate your positive rating, Mario! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 Aceptable

Nicole

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
I have stayed here on a couple occasions and they could use improvement in the way they clean the rooms. Howevr I love the place and still will go back.. if you want to peace and quiet and a safe environment for your children then this is the place to be they even got a little yard. I have nothing bad to say about the hotel in general it's reasonably priced very convenient with lots of parking and close to stores. The gentleman who works up front is amazing always has been never a bad experience with him the wife is another story. She was rude and disrespectful towards me when I was checking in and was accusing me of having someone in my room that was not aloud there when I told her 1000 times that it was just me.. long story short called me a liar that she supposedly seen on camera her coming to my room i have no idea but that I would have to leave not get refunded they would never honor the price that I was paying again just straight up rude. But I seen the lady she was talking about walking to the hotel and grabbing her things from outside probably embarrassed for how she was acting towards me. But never got a apology cause I was telling the truth and I didn't know that women. I'm sure she's a great person but her customer service is awful so watch for her.. but like I said for the price you pay you ain't going to find nothing better the hotel is amazing don't let my opinion stuff anybody from checking this place out it'll be worth it.
Se hospedó 1 noche en agosto de 2023
Respuesta de Joey, el 11 sept. 2023
Hi, Nicole! We are elated to know that you liked our services. Regards, Joey

10/10 Excelente

Oscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
✨️✨️
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Veronica

Viaje en pareja
For the price it was convenient. Bathroom clogged the place only had 1 plunger. The office called the room but phone wasn't working. Clean but there were birds nesting in the outside vent.
Se hospedó 2 noches en julio de 2023
Respuesta de Ammy, el 15 jul. 2023
Thanks for the positive rating, Veronica! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Candace

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked and paid with my credit card I was refused cleaning services and was denied a refund through the property the staff is very unprofessional and rude the rooms are dirty and unsanitary.
Se hospedó 1 noche en junio de 2023
Respuesta de Tim, el 30 jun. 2023
We are sorry to stay turned out to be an average one, Candace! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

4/10 Malo

Lorena

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
I had to clean my bed sheets from bunch of hair on both sides of the bed. It felt like they rolled sheets up after previus guests and never changed them for a new check-in. I slept in my own clothes for safety. No jokes.
Respuesta de Charles, el 26 jun. 2023
Sorry for the inconvenience, Lorena! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Charles

6/10 Aceptable

Eli

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was great and property was good. There wasn’t any hot water for the sink or shower
Se hospedó 2 noches en mayo de 2023
Respuesta de Rosy, el 18 may. 2023
Sorry for the hassle you faced, Eli! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Rosy

8/10 Bueno

Jonathan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Noah, el 24 may. 2023
Thank you for your appreciation, Jonathan! We hope to give you a consistent service every time. Regards, Noah

10/10 Excelente

Julio

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelent management and rooms very clean
Se hospedó 2 noches en abril de 2023
Respuesta de Ammy, el 4 may. 2023
Hi, Julio! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excelente

Nicole

Se hospedó 1 noche en abril de 2023
Respuesta de Ammy, el 4 may. 2023
Thanks for the positive rating, Nicole! Hope to welcome you again soon. Regards, Noah.

10/10 Excelente

Byron

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is on point
Se hospedó 7 noches en marzo de 2023
Respuesta de Eva, el 6 abr. 2023
Hey, Byron! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

6/10 Aceptable

Jennifer

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y servicios
Staff was nice and in no way am I trying to be rude or anything but I was bit by a bug on the bed, the pillowcases from both beds had dirt stains & someone else received a key to my room and they opened the door. I didn't make a big deal about any of these issues but if it was another person I know they would've demanded a refund.
Respuesta de Ammy, el 14 feb. 2023
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Aceptable

Celia

2/10 Terrible

Daniela

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty decent
It was decent. I was less there overnight, less than 24 hours so it served the purpose of what I needed it to. Bed could’ve been more comfortable as it was a little sunken in. It’s an older hotel but it was good enough for the night.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Ammy, el 19 nov. 2022
Hi, Angel! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

2/10 Terrible

Elena

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty
Se hospedó 1 noche en octubre de 2022
Respuesta de Ava, el 11 nov. 2022
Hi, Elena! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

6/10 Aceptable

Elena

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old old very old smell
Se hospedó 2 noches en octubre de 2022
Respuesta de Ava, el 11 nov. 2022
Hi, Elena! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Kazandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Terry, el 26 sept. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 Bueno

Janis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Jane, el 29 ago. 2022
We appreciate your positive rating, Janis! We do take pride to serve our guests an amazing experience. Regards, Jane!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Stay away
This is in a VERY bad part of town. Prostitutes hanging around the building and more. Very unsafe — stay away.
Se hospedó 1 noche en agosto de 2022
Respuesta de Jon, el 29 ago. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Sharae

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Broken chair, mold smelling ac, cigarette burned sheets, the room was awful but the front desk people were very nice
Se hospedó 14 noches en julio de 2022
Respuesta de Ammy, el 27 jul. 2022
Apologies for the problems you had faced, Sharae! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Aceptable

Rodney

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2022
Respuesta de Ammy, el 24 jul. 2022
Hi, Rodney! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 Aceptable

Lexy

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Gold diggers
First off the worker used my debit card and charged me right at 3pm before i even checked in!!! I was out shopping and I seen my card decline bc I was going to pay my room in cash at the property and the worker had the audacity to try charging my account before i didnt show up right at 3 pm to check in 👎👎 And also the breakfeat is only cereal like wowww….. room was pretty for a motel or inn
Se hospedó 1 noche en julio de 2022
Respuesta de Ammy, el 11 jul. 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel stay!
Things went well! The room was nice and clean, an in the morning the attendant offered me new towels which I appreciated! This was a great hotel stay, an I liked the plethora of channels to choose from to relax and chill! Also theirs an abundant selection of restaurants to choose from! Over all 5 stars!!
Se hospedó 2 noches en junio de 2022
Respuesta de jann, el 11 jul. 2022
Thanks for rating us, Daniel! Your review made our day. We hope to delight you with our services. Regards, Jane!

8/10 Bueno

Dominique

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de Christina, el 26 jun. 2022
Hi, Dominique! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

6/10 Aceptable

Louis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The property was very run down. It was clean though. But the amount of fly infestation was concerning
Se hospedó 3 noches en mayo de 2022
Respuesta de Simon, el 29 jun. 2022
Hi, Louis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Starlynn

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay here was a total rip off this hotel looked nothing like its photos. It's a fraud this hotel looked like something out of a horror movie. They had prostitutes in and out of the hotel all hours of the night the rooms were sooo nasty like literally there was caked up dirt all over the floor like they don't know how to clean it. The shower water smelled like mold and on top that it made your body feel like slime. My family was soooooo uncomfortable. Not to mention all the drunk men looking at 12 year old daughter like a piece of meat. Never again and I really want my money back because yall have a false advertisement up I expect the room that I pay for to at least look like the one that your website said I was renting but no the locks on the door was broken it looked like some one kicked the door in for real. This place is so so very unprofessional and dirty. I didn't even want to sleep under the blankets there was roaches and flies everywhere and on top that I had to pay 10 dollars for my dog to stay in the room with me but honestly we would have done better just sleeping in our car.
Se hospedó 1 noche en mayo de 2022
Respuesta de Jane, el 23 jun. 2022
Sorry for the hassle you faced, Starlynn! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good 1 night stay
Stay was good for 1 night. No problems.
Se hospedó 1 noche en mayo de 2022
Respuesta de Ammy, el 14 may. 2022
Hi, Kristie! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excelente

Shawn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en mayo de 2022
Respuesta de Ammy, el 14 may. 2022
Thanks for the positive rating, Shawn! Hope to welcome you again soon. Regards, Amelia.

8/10 Bueno

HUNG DAE

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is great.
Se hospedó 1 noche en mayo de 2022
Respuesta de Ammy, el 14 may. 2022
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Amelia.

6/10 Aceptable

Marty

Se hospedó 2 noches en abril de 2022

8/10 Bueno

Jemera

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Though we didn’t get what we wanted (we booked a non-smithing room) but the staff esp.the owner was so nice and very friendly and the room was very clean.
Se hospedó 1 noche en abril de 2022
Respuesta de Cheshta, el 28 abr. 2022
Hi, Jemera! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ivy

2/10 Terrible

Meagan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was nothing like the pictures we had to leave!
Se hospedó 2 noches en abril de 2022
Respuesta de Cheshta, el 3 may. 2022
Hi, Meagan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excelente

Xan

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and the office staff helped make us feel safe
Se hospedó 2 noches en abril de 2022
Respuesta de Cheshta, el 12 abr. 2022
Thank you for rating us with such awesome words, Xan! We will strive to keep up with your expectations always. Regards, Ivy

4/10 Malo

Crystal

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Jason, el 11 abr. 2022
Hi Crystal, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jason

8/10 Bueno

Brianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was excellent except for the large crack underneath the door.
Se hospedó 1 noche en marzo de 2022
Respuesta de Jackson, el 22 mar. 2022
Thank you for rating us, Brianna. We have duly noted your feedback and ensure better services in the future. Regards, Jackson

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Ammy, el 15 mar. 2022
Hi, Heather! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

4/10 Malo

Theresa

No le gustó: Comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2022
Respuesta de Ammy, el 14 feb. 2022
Hi, Theresa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excelente

Phillip

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Jane, el 4 feb. 2022
Hi, Phillip! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!