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Opiniones de Staybridge Suites Houston Willowbrook, an IHG Hotel

3 out of 5
Staybridge Suites Houston Willowbrook, an IHG Hotel
10750 N Gessner Rd, Houston, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 180 de 311 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 81 de 311 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 311 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 311 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 311 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Saida

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo excelente
Se hospedó 6 noches en octubre de 2021
Respuesta de Arielle M, el 1 nov. 2021
Thank you for your 10/10 review Pedro! We are so glad you enjoyed your stay. We look forward to your next trip to Houston.

6/10 Aceptable

Israel

Se hospedó 2 noches en julio de 2021

8/10 Bueno

Jerome M

Le gustó: Limpieza y comodidad de las habitaciones
Falta de servicio
por motivo del Covid, y ase apriovechan para no hacer limpieza. al tercer dia solicite servicio para la basura y cambio de toallas, Me contestaron que no se pdia ya que tenian mucho cuartos que hacer. Mas bien no tienen suficiente personal. Habitacion falta retocar pinturas y limpiar alfombras. Distribudores de gel antibacterial vacios. Personal y clientes no hacen caso al uso obligatorio de los cubres bocas.
Se hospedó 3 noches en junio de 2021
Respuesta de Arielle M, el 22 jul. 2021
Thank you for sharing your recent experience with us. We are following the IHG Way of Clean guidelines, which advise us to service guest rooms every 7 days. We ask guests to place trash and towels outside of their rooms before noon and a member of our housekeeping team will come by to take care of them. Or they can be exchanged at the front desk. Also, face masks are no longer required for guests and staff that have been vaccinated.

10/10 Excelente

Victor Hugo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Arielle M, el 25 jun. 2021
Thank you for your 10/10 review! We are so glad you enjoyed your stay with us.

8/10 Bueno

Martha, Monterrey, Mex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel un poco separado de los comercios y restaurants, no vi nada alrededor. Su personal excelente.

6/10 Aceptable

TeQuila

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The staff was great the parking was terrible.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jamie

Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Arielle M, el 16 mar. 2024
Thank you for the 3/5 review. We are happy you had an OK stay. But we want to make it GREAT!! Let us know what could be better and come back and see us.

10/10 Excelente

jacqueline

Se hospedó 1 noche en marzo de 2024
Respuesta de Arielle M, el 15 abr. 2024
Thank you for the 5/5 review! We are pleased to hear you had an excellent stay with us. Come back and visit again soon.

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Arielle M, el 16 mar. 2024
Thank you for the 5/5 review! We are so pleased to hear you enjoyed your stay with us. Come back and visit again soon.

6/10 Aceptable

N

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Okay
Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.
Se hospedó 5 noches en enero de 2024
Respuesta de M, el 29 ene. 2024
Thank you for your feedback, we are currentlly about to start remodeling the hotel. We would love to have you visit once it is complete to make up fo your last visit.

6/10 Aceptable

Indira

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping
Se hospedó 3 noches en diciembre de 2023
Respuesta de M, el 29 ene. 2024
We do apologize for the unforseen circumstances that happened during your stay. We ask that all guests make sure to firmly close their doors when they leave the rooms to make sure these things do not happen. have a great day

8/10 Bueno

Rosa

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas.
Se hospedó 3 noches en diciembre de 2023
Respuesta de M, el 21 dic. 2023
Thank you so much for the feedback. We will be doing renovations here soon. Please come back and stay with us again

2/10 Terrible

Cheryl

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very, very Bad.
This place needs a total remodel and deep clean. It’s was very, very gross and not cleaned. Picked up multiple thing from corners, under bed, and stuff on walls. First room smelled of smoke, it seemed like an old smoking room. Second room was on a different floor that smelled of urine and I had to clean it to because it was so late the kid and I were exhausted thankfully the sheets were clean. Don’t stay go down too the Home2suites!!!
Room one sofa arm, room twos looked the same.
Near bathroom wall room one.
On wall never nightstand.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Arielle M, el 11 dic. 2023
Thank you Cheryl for sharing your recent experience with us. I want to apologize for not meeting your standards of cleanliness or ours. I will share your feedback and pictures with our housekeeping manager. This is a perfect teaching example for her new staff to see. We are very much looking forward to our long awaited renovation in Q1 of 2024, we look forward to welcoming you back when it's completed!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en noviembre de 2023
Respuesta de Arielle M, el 7 dic. 2023
Thank you for the 8/10 review! We are so glad to hear you enjoyed your stay. We wish you happy holidays and look forward to welcoming you back in the new year!

8/10 Bueno

John

Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Johanna

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Arielle M, el 7 dic. 2023
Thank you for the 5/5 review! We are so glad to hear you enjoyed your stay. We wish you happy holidays and look forward to welcoming you back in the new year!

4/10 Malo

Brandon

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Be warned
The water in the bathroom sink and shower was brown. The shower did not drain, 4" of water after a minute of letting the shower run to see if the brown color went away, it didn't. And the hall ways smelled like rotten Brussel sprouts. Only good thing to say, is the staff was very nice and helpful
Se hospedó 2 noches en octubre de 2023
Respuesta de Arielle M, el 3 nov. 2023
Thank you for taking the time to share your recent experience. We appreciate you letting us know about the issues you encountered so that we can have our maintenance address them. We hope that your next stay with us will be a more enjoyable one.

8/10 Bueno

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property and staff are great 👍
Se hospedó 5 noches en agosto de 2023

2/10 Terrible

Tomoyuki

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast is terrible compared to other StayBridge hotels. The last time I stayed there, I thought it was on the lower level of StayBridge, but I could still put up with it. This time, however. I was there at 7:30 AM, central time, and the food, only scrambled eggs and fries, drinks were out of order and unavailable, plus the food tasted funny. I think anyone who stayed at this hotel noticed this anomaly and had the same impression.　I think the employees were probably aware of this unusual situation, but were either unable to handle it or were waiting for the time to pass. I would have asked for a refund, but I only stayed one day and was busy, so I will stay away from this hotel on my next trip to the Houston area!　By the way, I am a customer who only stays at StayBridge hotels. It's a shame because the other StayBridge's are usually good.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Keyon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wasn’t a pleasant stay
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

KUO-HSIN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Robert, Valparaiso

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff. Very good breakfast
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Darlene

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Nothing was unique about the property.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Frankie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a one bedroom suite with kitchen and had 2 queen beds. The air conditioner in the bedroom did not work and could not be repaired during our 5 night stay. We had to go purchase a couple of fans to be comfortable in the bedroom. We did not get any kind of reimbursement because of this and we were told the room we were in was used for corporate use. Other than that, the hotel was awesome and we will stay here again. Your staff was top notch and that made our stay enjoyable. The staff who does the cooking were on theark with the food. Everything was perfect.
Se hospedó 5 noches en junio de 2023

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Marc, the front desk person, was awesome. He did everything to make my stay pleasant. The first room I was given had no light bulbs for lamps and tub drain was gross. He moved me to another room and was much better. He was so nice.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Yelena, Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great, clean.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Mea

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
There were roaches. A lot of roaches
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Farahnaaz

Elevators were disgusting. Breakfast items were running out and not replenished. Floor hallways had strong marijuana odor.
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Tonya

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Our room had definitely been smoked in. Overall it was clean & the breakfast was nice.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Shelley

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Brandon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love it
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

CYNTHIA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was easy but nobody answered the phone at front desk when I called for Wi-Fi password.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Lois

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great location
Waited a long time to check in. Tried using the phone, no one answered. Same with checkout. No one came. Ran out of cups for drinks. Waited and waited for more. Just used coffee cups. Juice ran out early. Lots of trash in elevators.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Patricia

Se hospedó 2 noches en abril de 2023

10/10 Excelente

Meredith

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's such a tranquil setting! My room overlooked a pond and the large grassy courtyard in the back. It was nice to just sit outside and watch hawks,ducks herons, and a slew of other birds visit the grasslands. My room was beautiful! And everyone who works here were terrific! In fact, when I get ready to relocate to the area, I'm going to look into staying here until I find the right apartment! And it's close to everything!
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Tiffany

Se hospedó 3 noches en abril de 2023

2/10 Terrible

Tonya

Se hospedó 1 noche en abril de 2023

2/10 Terrible

Brittany

Se hospedó 2 noches en abril de 2023

8/10 Bueno

TOBY, West Columbia

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

David, Chesapeake Beach

Viaje familiar
No le gustó: Servicio y personal
The wifi was horrible. I was within 4 feet of wifi antenna and could bearly get 2 bars. Had 1 BR suite and asked to be away from elevator - we were assigned the closed door to elevator (Rm 228). We arrived at 5:00 PM and room not ready. We checked in at 8:00, much later than the original listed time of 3:00 PM check-in.
Se hospedó 3 noches en febrero de 2023

6/10 Aceptable

Karla

Viaje en grupo
Le gustó: Servicio y personal
Very friendly staff. Room was stuffy and had a pet odor to it. There were some individuals staying at the property that seemed a little sketchy.
Se hospedó 4 noches en febrero de 2023

4/10 Malo

michael

Viaje familiar, Viaje familiar con niños
They authorized 2 separate credit card for the cost of our entire stay and incidentals without our knowledge. I don’t mind one authorization but 2 is uncalled for. The property is older and dingy. The staff was friendly and the breakfast staff was working very hard every morning. It seems like there are quite a few people living there and they are out early evening and morning. The police were there evicting some one the first morning we were there so that was awkward. Honestly we would have left and stayed somewhere else if we hadn’t already had 1000.00 held to cover our stay at this place. We will never stay at a location with this hotel chain again.
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Darrell

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
Clean well managed. Manager, Mark was professional, caring and courteous.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Bridget

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean facilities and friendly staff.
Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Cynthia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very unclean
You have to be very careful when you check into this hotel it’s an indigent hotel so you have a lot of people who are staying there because they have nowhere else to go nothing wrong with that but they have a lot of dogs so all during the night all you hear is dogs barking when we got to the hotel, we asked to please change our room because every time we would go to the bathroom or flush the toilet the dogs would start barking so they changed out our room so we went to the next room very dirty, dirty carpet. There is no USB cords it located nowhere in the room. It’s the older old dated room that could really use a new paint job updated curtains, updated clean carpet you get what you pay for so just go ahead and spend an extra $10 and get a decent updated place where you have a little peace and quiet to get some rest
Se hospedó 3 noches en diciembre de 2022

8/10 Bueno

jacquelyn

Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Carlen

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2022

10/10 Excelente

Natalie

Se hospedó 2 noches en octubre de 2022
Respuesta de Arielle M, el 17 oct. 2022
Thank you NATALIE for the 10/10 review! We are so happy to hear you enjoyed your stay with us.