Recepción

Opiniones de Towneplace Suites by Marriott Houston Westchase

2.5 out of 5
Towneplace Suites by Marriott Houston Westchase
10610 Westpark Drive, Houston, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 327 de 604 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 141 de 604 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 604 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 604 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 604 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose

No está mal
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Raquel

Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Eddie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Francisco, el 17 dic. 2023
Good Morning Eddie. It was a pleasure to have you here on property. Thank you for your feedback. Hope you have a great day.

8/10 Bueno

Jose Antonio Granados

Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Erick Alejandro

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Ricardo Toscano

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Diseño de habitación ecelente!
Se hospedó 4 noches en noviembre de 2021
Respuesta de Raquel Garcia , el 20 nov. 2021
Thank you so much for your valued feedback.

10/10 Excelente

Gustavo

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta muy comodo el lugar, muy limpio y organizado, tener cuidado con las tarifas, a veces te cobran algunos fees adicionales. Abundante desayuno muy bueno y variado.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Raquel Garcia, el 16 nov. 2021
Thank you so much for your valued feedback!!

10/10 Excelente

Dario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Sonya D., el 21 jul. 2021
Hello Dario, We appreciate that 10 out of 10! we are glad you enjoyed your stay here at Towneplace Suites Westchase. Hope to see you again soon! Best regards, Sonya D.

8/10 Bueno

Sergio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Confort excelente
Muy bien,habia una pequeña cocina..y como era el 24dic.improvisamos una cenita.Todo.muy limpio ,cama comoda de 1.50m..sofa para el niño de 2 plazas.
Se hospedó 1 noche en diciembre de 2020

8/10 Bueno

Denis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Jamel V, el 18 nov. 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites Houston Westchase. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2018
Respuesta de Raquel Garcia, el 7 jun. 2018
Thank you so much for your value feedback. we are glad that we exceeded your expectations.

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Shirley, McAllen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente para viaje de negocios o familiar
Habitación limpia amplia ideal para trabajo. Personsal super amable

10/10 Excelente

Ney, Atlanta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy limpio
Todo estuvo muy excelente la atención muy amables y el edificio muy limpio

2/10 Terrible

Sade, Chicago

No le gustó: Limpieza y servicio y personal
The room had a bad smell that was strong mattress on the let out couch was nothing but the feeling of springs it was old stained and worn out
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Annica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved my room. I would go back again just to have that room agaim
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Daveed

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are run down and dirty, the staff is ride and had an awful attitude.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Aris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service is excellent and staff are attentive. Breakfast are great.
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Carolyn

No le gustó: Limpieza
Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Tu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are very friendly, great breakfast, rooms are clean but smaller than I thought. Furniture needs to get upgraded. Hotel locates at the great area! Very convenient to find nice restaurants. Thank you!
Se hospedó 3 noches en abril de 2024
Respuesta de Francisco, el 25 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about you recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the proper management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,FRANCISCO LOPEZtpswestchasefd@oldhamgoodwin.com

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My first time staying at this property and will definitely stay here again. I was greeted by a friendly Front Desk Agent who was able to check me in two hours earlier than the standard check in time. I had a standard king room with kitchenette, which was definitely very nice and thoroughly enjoyed staying in the room that I had. Though I only used the refrigerator the kitchenette was nice to have and came with all necessary items supplied. Also, the free breakfast was absolutely excellent. Definitely the hot food was the best I’ve in a long time at a hotel like this. The location is good as well as it’s located next to a freeway but wasn’t noisy. My only minor complaint was that I saw several cars parked in the handicapped parking with no tags and my 2nd night I had to park rather far from the entrance but it wasn’t a big deal. Overall, a great property with a great price and you can’t go wrong with staying here..
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really enjoy my stay with my family. The room is clean and everywhere smelled so lovely. I will visit again if i I'm in Houston.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Gregory Brian

Viaje familiar, Viaje familiar con niños
Phone was broke in room so couldn't retrieve messages that were flashing. Lock was broke on the door.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Thank you for the review of your stay, your comments help us improve our service in the future. We hope to see you again.

2/10 Terrible

Alex

Viaje en pareja
No le gustó: Limpieza y servicios
The property wasn’t up to part I entered my room it was rust all over there dresser handles and in shower i definitely would like my money back . Breakfast sausage was cold .
Se hospedó 3 noches en marzo de 2024
Respuesta de francisco, el 25 abr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the right leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,FRANCISCO

10/10 Excelente

Ngoc Chau

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Natapon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Thank you, we hope to see you again soon!

8/10 Bueno

Hyacinth

Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Thank you!

10/10 Excelente

Phonexay, Irvine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de Francisco, el 25 mar. 2024
It was pleasure to have you at our property. Thank you for the positive feedback, we look forward to accommodate you once again in the near future. Have a great day.

4/10 Malo

CHANTELLE

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Poorly maintained with carpet missing pieces, holes in walls, dirty splaters all over, water damaged, pulled out couch that had food all in it, springs popping out of bed, stains all over bed, very noisey between unit with no proper noise barrier, chair was very dirty with stains and cigarette burns, very dirty on walls and appliances, table in rooms and living room not properly cleaned (Chunky resedue) couch had stains all over it, room smelt of stale smell, someone was smoking cannabis in next door unit all week, tried calling down to front desk late at nights with no answer, breakfast was good, staff was very friendly and tried to be helpful, outside of building in great condition, pool was closed for maintenance, and very difficult for parking in late evenings.
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Im sorry to hear about your recent stay. Please know we are using your comments as a way to improve. I hope you will consider Marriott again in the future.

10/10 Excelente

Jy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom was not in the best shape
Respuesta de General Manager, el 15 mar. 2024
Thank you for your kind review and helpful comments!

2/10 Terrible

Hellen

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
The room was so small and only had one mirror in the bathroom. It was stains on the wall the bathroom was dirty. Good thing it was a one night trip. Francisco was great though
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Thank you for your review, I appreciate your comments as they help us improve our services. I hope you will consider Marriott again in the future and you will experience both the product and service you have come to expect.

8/10 Bueno

MUNEHISA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 11 mar. 2024
Thank you for your review, we look forward to seeing you again!

8/10 Bueno

Brittany

Viaje familiar
We had a great stay
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 5 mar. 2024
We look forward to seeing you again!

10/10 Excelente

Julieann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff, Leah in particular, is a GEM! So upbeat and helpful. Liked that the small rooms had everything, everything ! one needed- good coffee, fridge, breakfast rated good, all efficiently planned, comfortable for long or short stay..
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Thank you for choosing to stay with us, I will be sure to pass on your kind words!

2/10 Terrible

Lisa

Access card reader on my door stopped working and manager did not have repaired during my two day stay. Had to have front desk staff open my room door every time for duration of my stay. which required me to wait over 30 minutes multiple times per day upon returning to hotel until attendant finished checking in long lines of guests. TV did not work. Would not comp my room for the horrible hassle I was put through. Terrible management.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
My apologies for the issues with your stay. I sill be sure to investigate these issues with maintenance. I hope you will consider Marriott again in the future and im sure you will experience the product and service you have come to expect.

10/10 Excelente

Mercedes

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the property, the only thing was that i asked for my room to be cleaned it didn't happen.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Thank you for staying with us! My apologies for the housekeeping service, I will be sure to look into that. I appreciate you letting us know so we can correct for the future.

6/10 Aceptable

Theresa, oakdale

Viaje familiar
Le gustó: Limpieza y servicio y personal
The walls are paper thin, you can hear everything, even your neighbor snoring or flushing the toilet. Our fridge did not work but the freezer would freeze things after a while. The faucet was broken and mostly would only produce hot water. It was either hot water or boiling hot. The hallways were a little beat up.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Thank you for choosing to stay with us, I am sorry about the noise issues while you were here. I am confident that upon a return visit you will experience both the product and service you have come to expect from Marriott.

6/10 Aceptable

Jeancarlo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't like that all night there was kids screaming and running across the hall from me
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Thank you for choosing to stay with us, I am sorry about the noise issues while you were here. I am confident that upon a return visit you will experience both the product and service you have come to expect from Marriott.

8/10 Bueno

Alexis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Thank you for staying with us, we look forward to seeing you again!

4/10 Malo

LaQuanda

Viaje en pareja
Le gustó: Servicios
Room was horrible. Bed was uncomfortable tv did not work properly.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 9 feb. 2024
Thank you for the review, we will be sure to use your comments as a way to improve.

8/10 Bueno

La'Quisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was good here professional customer service. Breakfast could have been a little better with some pancakes but overall great location to use with as a studio home. Equipped with what you need for meals and storage.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 9 feb. 2024
Thank you for the review, we look forward to seeing you again in the future!

8/10 Bueno

Doniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was awesome, very clean and the breakfast fresh and the staff was kind.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 8 feb. 2024
Its great to hear you had a comfortable stay. We look forward to seeing you next time!

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 7 feb. 2024
Thank you for the review, we hope to serve you again!

6/10 Aceptable

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outside noise was very high. Hardly slept the first night.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 7 feb. 2024
Thank you for the review. I am sorry about the noise I hope everything else was ok. We hope to see you again.

4/10 Malo

Karen

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Bad shower and water. Bad sofa-bed
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
I am very sorry about the water issue, please know we have investigated the issue and resolved the problem. We hope to see you again in the future and im sure you will experience the Marriott product and service you have come to expect.

8/10 Bueno

Martha

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Thank you for staying with us!

10/10 Excelente

Andy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 ene. 2024
Thank you for the review, we hope to see you again soon!

10/10 Excelente

Robert, Rancho Palos Verde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good except about thin wall - can hear snoring next door
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 ene. 2024
Thank you for the review, its good to hear you had a nice stay. My apologies for the loud noise next door, next time we can try to move you to the end of the hallway. I appreciate your feedback!