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Opiniones de Wyndham Garden Houston Willowbrook

2.5 out of 5
Wyndham Garden Houston Willowbrook
18818 Tomball Parkway, Houston, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 297 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 240 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 140 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 118 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 204 de 999 opiniones" "

7.2/10

Limpieza

7.2/10

Servicio y personal

6.2/10

Servicios

6.8/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

MARIO ERNESTO

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sucio
Pésimo estado del hotel y sucio, no hicieron la habitación
Se hospedó 2 noches en febrero de 2022
Respuesta de Guest Services, el 15 feb. 2022
We appreciate you taking the time to leave us a review, we are working on bettering our hotel

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The price was great
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Services, el 23 ene. 2022
We appreciate you taking the time to leave us a review

10/10 Excelente

Armando

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Goog
Se hospedó 3 noches en enero de 2022
Respuesta de General Manager, el 19 ene. 2022
Thank you Armando for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

2/10 Terrible

Carolina

Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Alejandro

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Poca limpieza, le falta mantenimiento y esta alejado
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guest Services, el 10 dic. 2021
Thank you for the feedback! We are working on bettering everything

2/10 Terrible

Mariana

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
todo sucio, no hacen los cuartos, muy obscuros, las sabanas con manchas, huele muy mal, ni la televisión sirve pésimo hotel
Se hospedó 4 noches en septiembre de 2021
Respuesta de Guest Services, el 9 nov. 2021
We apologize your experience was not a good one, we hope there's a next time to see improvement!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicios
No había toallas en el baño las llevaron hasta el siguiente dia am.
Se hospedó 1 noche en julio de 2021

4/10 Malo

Jorge

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
unclean room !
It was Terrible, the did not clean the room during 4 nights, No towells available. I will not back to this Hotel. You have to out of the room the trash, you can see out of the rooms many trash bags.
Se hospedó 4 noches en julio de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal
Una buena relación de costo por servicio
Se hospedó 3 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen trato a cualquier hora, personal agradable, el lugar esta bien
Se hospedó 1 noche en marzo de 2021

10/10 Excelente

DESMOND

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue exelente
Se hospedó 5 noches en enero de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2020
Respuesta de Jose, el 20 oct. 2020
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de Jose, el 12 ago. 2019
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

2/10 Terrible

Alejandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El peor hotel
Desde la recepción nefasto. Nos salvó una persona bilingüe que les pasa con el servicio? Cucarachas y el "gimnasio" asqueroso jamas regreso
Se hospedó 2 noches en julio de 2019
Respuesta de Jose, el 27 jul. 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Jose, el 27 jun. 2019
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
El precio de expedia y el del hotel son diferentes
Se hospedó 4 noches en abril de 2019
Respuesta de Jose, el 3 may. 2019
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en marzo de 2019
Respuesta de Jose, el 1 abr. 2019
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

10/10 Excelente

LUIS ALBERTO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodo
Excelente comodidad
Se hospedó 2 noches en diciembre de 2018
Respuesta de Maria Leal, el 27 dic. 2018
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Elevador descompuesto, no hicieron el aseo un día, sin sistema para entregar recibos.
Se hospedó 3 noches en marzo de 2018
Respuesta de Geneveve, GM, el 19 abr. 2018
We apologize for the issues during your stay. We will take your comments and coach our team to ensure problems such as yours won't happen again.

2/10 Terrible

Janik

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sucio lugar
Se hospedó 1 noche en agosto de 2017

2/10 Terrible

Ms. Flores

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Buena
Respuesta de General Manager, el 16 feb. 2017
Sorry we did not meet your expectations. Looking forward to having an opportunity to do better.

6/10 Aceptable

Cliente verificado

10/10 Excelente

Mabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel limpio y comodo.
Excelente.
Respuesta de General Manager, el 13 nov. 2016
We're very happy you enjoyed staying here at the Wyndham Garden Willowbrook property. Please come back and stay with us again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Roderick

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2022

2/10 Terrible

LaDrika

Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Lataujanae

No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Edward

Viaje en pareja
Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂
Se hospedó 1 noche en julio de 2022

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit.
Se hospedó 2 noches en julio de 2022

2/10 Terrible

Melisa

Viaje en grupo
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you for staying with us!

2/10 Terrible

Kecia

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you for staying with us!

2/10 Terrible

Ceneca

Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you for taking the time to rate us!

4/10 Malo

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best
Se hospedó 3 noches en julio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We are sorry you had a bad experience, we are currently working on getting all of our amenities back up!

2/10 Terrible

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Nothing was good
My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We are sorry you had a bad experience, we are currently under new management and we are working hard on getting everything back up and running

4/10 Malo

Kiara

Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We enjoyed having you, we appreciate your business!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you! We hope to see you return in the future!

2/10 Terrible

Juanita C

Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Jane, Nashville

No le gustó: Servicios
Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly.
Se hospedó 3 noches en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We thank you for taking the time to leave us review, we are currently working or bringing our hotel back up to par!

4/10 Malo

Tammie

No le gustó: Limpieza y comodidad de las habitaciones
Never again!! Very disappointed!!
Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again
Se hospedó 3 noches en junio de 2022
Respuesta de Guest Services, el 2 ago. 2022
We do apologize for such a a bad experience, we are working hard on getting all issues addressed.

2/10 Terrible

Cecilia

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Horrible
The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty
Se hospedó 2 noches en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We are sorry to hear you had a bad experience, we are currently under new management and are working on improving in all areas of the hotel! Thank you for you feedback!

8/10 Bueno

Lori

Le gustó: Limpieza
Don’t Stay Here
As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof. The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean.
Se hospedó 3 noches en junio de 2022
Respuesta de Guest services, el 14 jun. 2022
We appreciate you taking the time to leave us a review

4/10 Malo

Krystal

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022

10/10 Excelente

JUAN, Sunny isles

Le gustó: Limpieza, servicios, condiciones de la propiedad
Bed was very comfortable and clean , shower and AC were very good
Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
We appreciate you taking the time to leave us a review, and hope to see you return in the future

2/10 Terrible

April

Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you for taking the time to review us!

2/10 Terrible

Jeremy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy
Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 6 jun. 2022
We do apologize about the inconvenience, we have notified all 3rd party sites that we are currently under construction, We will address these issues

10/10 Excelente

Jeremy

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

jacob

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room.
Se hospedó 2 noches en mayo de 2022
Respuesta de Guest Services, el 27 jul. 2022
Thank you for the time you have taken to point out these issues, we will definitely look into this and address this.

10/10 Excelente

Taylor

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Shawnee

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Guest Services, el 11 may. 2022
Thank you!

2/10 Terrible

Angela

No le gustó: Servicio y personal
Wasn’t able to check in. The systems were down and wanted cash to check in
Se hospedó 1 noche en mayo de 2022
Respuesta de guest Services, el 9 may. 2022
We do apologize about the inconvenience, we will be discussing this matter