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Reviews of Crossroads Inn

2 out of 5
Crossroads Inn
1280 W State Route 32, Lebanon, IN

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 135 reviews" "
Rating 8 - Good. 40 out of 135 reviews" "
Rating 6 - Okay. 27 out of 135 reviews" "
Rating 4 - Poor. 24 out of 135 reviews" "
Rating 2 - Terrible. 12 out of 135 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Justen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updates and repairs.
Stayed 1 night in May 2024

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
The property is pretty run down and uninviting. The rooms open directly onto the parking lot. The door frame on my door was scratched and cracked, and though repaired it appeared to have been broken in at some point. The room itself was very plain with bare floors and sparse furnishings. There is a truck stop just across the street. This was Ok for one night but I would not stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
older motel style accommodations, but met my needs as just a place to crash overnight -- not luxurious, but safe and economical
Stayed 1 night in Feb 2024

6/10 Okay

James

Stayed 2 nights in Feb 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like was the fact that there were no rugs or carpeting. The flooring was nice & in good condition, but I personally just prefer having something covering a part of the floor.
Stayed 1 night in Nov 2023

4/10 Poor

Lena

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
People were friendly and easy to work with. My room was ok. Poor lighting. My main problem was the heater kicked on every 20 minutes and woke me up with the sound it makes. If you are a sound sleeper may not be a problem but I slept maybe two hours!
Stayed 2 nights in Nov 2023

6/10 Okay

vaudie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was clean and quite managers was polite Good overnight stay.little over-priced.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
We got the last room available it seems but the clerk was able to change us from 2 double to a king. That was nice. It is bare bones but adequate. Needed a shower curtain changed.
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was centrally located to everything we needed.
Stayed 2 nights in Sep 2023

2/10 Terrible

Norma

Stayed 1 night in Sep 2023
Response from Manager on 19 Sep 2023
You were no show so without visiting how come you write review about it?

4/10 Poor

BALASUBRAMANYA

Disliked: Staff & service, property conditions & facilities
Its a dated old property that shows un every aspect of it. Not sure why towles have to be old or they enter room dueinf day and tuenoff AC, but no clean the room.
Stayed 2 nights in Sep 2023

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Jesse, Tysons

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My primary concern was the bathtub/shower. The bed, toilet, and sink area were all nice. The flooring was new and clean. I didn’t dare get in the bathtub due to its uncleanliness so I went without a shower. For what I paid for the room this experience was just unacceptable.
Stayed 1 night in Aug 2023

10/10 Excellent

Terra

Traveled with family
Liked: Room comfort
Will be back
Room was clean staff was nice. Quiet area
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The building is old and smells badly. The room had several bugs. We left after just three hours preferring to drive all night than put with the bad smells.
Stayed 1 night in Jul 2023

8/10 Good

Patrick J

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Theodore

Stayed 3 nights in Jul 2023

10/10 Excellent

Michael, Chicago

Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2023

4/10 Poor

Doris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
****NOT GOOD**** MUSTY ODOR IN ROOM LONG HAIR STRANDS ON TOWELS OUTDATED FURNITURE ICE TRAY WAS VISIBLY DIRTY
Stayed 1 night in May 2023

10/10 Excellent

Randy

Liked: Staff & service, amenities, property conditions & facilities
Very quiet and relaxing thank you very much satisfied customer
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Room was clean and comfortable. The only was there was no alarm clock so had to look at phone to check time. But overall stay was good. Would stay here again.
Stayed 1 night in Mar 2023

4/10 Poor

Bradley

Disliked: Property conditions & facilities
Not Great
My key cards did not work upon checkin. The manager had to come reset my door lock. Prior to doing this, he went to just give me another room. He opened the door blindly to find a customer sleeping. Once I got into the room it was old but okay. The sink was clogged and no water would go down.
Stayed 1 night in Dec 2022

10/10 Excellent

Randy

Business traveler
Liked: Staff & service
Disliked: Amenities
Nice staff and restful sleep. There was no soap, only a container of shampoo. Quite a few fast food places and an excellent breakfast restaurant close by.
Stayed 1 night in Nov 2022

8/10 Good

Nancy

Liked: Cleanliness

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service
Good, basic hotel for overnight stay while passing through. It’s been well loved, but they are clearly keeping up in maintaining it. Clean enough for me to let my 3 Littles stay. Basic bed and pillows.
Stayed 1 night in Jul 2022

2/10 Terrible

roman

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old nasty place.
I never knew there’s hotels this bad out there. Everything is very old hasn’t been updated in years. The first room they gave me smelled like it hasn’t been used for years, I ask them for another room at least it didn’t smelled as bad. This hotel needs a lot of improvements.
Stayed 1 night in Jun 2022

8/10 Good

Mounika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Surprisingly good!
I was very pleased with my stay. The property may have been recently renovated. The room was very clean, the night was quiet. I liked that the parking was in front of the room. The front desk men could have been more welcoming and polite but overall I was pleased. There were plenty of dining options around. I felt this stay was a great value.
Stayed 1 night in Jun 2022

4/10 Poor

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dirty water.
Small, no frills room. Full-size bathtub but no stopper. Requested one. They said most everyone takes showers. Managed to use a washcloth to fill the tub and saw the water was a yellow green color. Didn’t take a bath.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Clean room, nice bed, but outdated;
Stayed 1 night in Jun 2022

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
“NO BATHS”
Disappointed. We have a service dog that was not allowed in without paying a pet fee. I don’t believe they can legally charge for a service dog, but it was late and we needed a room so we paid it. Web site says they have bath tubs, which they do, but there is a sign stock to the tub wall that says, “no baths, only showers”. What hotel does not let you use the bath tub????
Stayed 1 night in Jun 2022

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service
Okay for a pit stop
This is a budget motel. I wouldn’t recommend for anything more than a quick stop for a place to sleep. The room was clean and looks like there was effort made to modernize, but the parking lot gives sketchy vibes and the noise from the highway is constant.
Stayed 1 night in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff interested in our satisfaction. Clean comfortable room Good value
Stayed 1 night in Jun 2022

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

steve

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No hot water in the room, 1 towel and wash cloth .
Stayed 1 night in May 2022

4/10 Poor

RITA l

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good: clean sheets & towels. Good tv & Wi-Fi. Bad: Bathroom floor was dirty. Water temperature varied back & forth between scalding & very cold within minutes. No hangers, alarm clock radio or coffee in room. Maid forgot to come after first night. Mattresses were uncomfortable.
Stayed 2 nights in May 2022

4/10 Poor

Kennedy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Maintenance An Afterthought
Well. What to say about a place that clearly doesn't value maintenance? The floor was literally disintegrating. Clearly in that condition it'll never be clean. There was a stain on the shower wall, missing parts to the shower a major oversight not limiting the heat produced in the water tank - a person could incur 3rd degree burns. The towels and bath mat were beyond worn. Bathroom mirror broken. Light fixture rusting off the wall. Outlets falling out of thewall. The only positives were the fact it was quiet and there was decent grass to walk dogs.
Rotting floor
Rotting floor
Outlet falling out of the wall
Broken bathroom mirror
Stayed 2 nights in May 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is very courteous
Stayed 4 nights in Apr 2022

6/10 Okay

Cecil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Randall

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No toilet paper, no Kleenex, floors needed to be cleaned. Bed and pillows was ok. Guest above were rude, no one at the front desk from 11pm to 6am.
Stayed 1 night in Apr 2022

4/10 Poor

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Kind of run down. It’s suitable for a truck driver without a sleeper cab but wouldn’t recommend even for the price. Front desk clerk was nice but I couldn’t even force myself to stay the whole night
Stayed 1 night in Apr 2022

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Excellent recently remodeled room stayed one night and a few miles down the road and had car plroblems and had to reroute back to Lebanon for a few days till car is repaired it qas more than acceptable the first evening that we returned the next 3 nights we stayed we received a nightly rate about $20 cheaper at front desk vs hotels.com score!!! The $20 cheaper room was a step down from the first night but still more than worth it!! Very easy check in and accommodating staff comfortable new beds hearter worked great
Stayed 1 night in Feb 2022

6/10 Okay

DAVID

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean room
No hair dryer. No box of tissue. Bath tub is only for showers no baths allowed. The best i can say is that the room was clean.
Stayed 1 night in Dec 2021

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021