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Opiniones de Embassy Suites by Hilton Indianapolis North

3.5 out of 5
Embassy Suites by Hilton Indianapolis North
3912 Vincennes Rd, Indianapolis, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 425 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 258 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 135 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 87 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 96 de 1001 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edith

Viaje en pareja
Le gustó: Limpieza
Me encantó
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Edith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Hernan, Upper Arlington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ivan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent, very clean,
Se hospedó 1 noche en mayo de 2021
Respuesta de Dominque M., el 16 may. 2021
Thank you so much for the 10/10 rating. We are so pleased to hear that you had an excellent experience with us. We look forward to welcoming you back as our guest in the future.

8/10 Bueno

Nina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Curcinna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't like that even at 11/12 kids were still running up and down the hallway, up and down the stairwell, and Knocking on door and running. I stay here at least once a month never had that problem. Otherwise, very nice place to stay
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Brenda

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Valerie, Gladwin

Viaje familiar
Kaitlin at the front desk was super helpful and friendly. We appreciated her warm welcome
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great space for the whole family.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

byron

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Krystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Laura

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We would definitely stay again. Room was nice. Pool is too small to handle a full weekend. Happy hour and breakfast were great. Lots of options for breakfast.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Jessica

Viaje en grupo, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
I called before booking and was told that there was a hot tub and pool. I specifically asked because we were just having a small spring break getaway in town. There was NO HOT TUB and the pool was always cloudy as if the ph levels were off. I was told that I need to speak to the manager all the time but I never heard back from the manager. We could have booked with a hotel that had what we were looking for if we were given the correct information.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Toni

Viaje familiar
Le gustó: Limpieza y servicios
Clean, friendly staff. Kids enjoyed the pool.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Kwanna

Le gustó: Limpieza, servicios, condiciones de la propiedad
Ok
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Kaetlin

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

LaShawn, Indiantown

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is in a great location close to a lot of eateries
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

April

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Although the website states that the hotel will shuttle you to nearby areas, the hotel has NO shuttle at all. This once was a very nice hotel, but is now showing its age and needs sprucing up
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jefferson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Jennifer

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

David

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, very clean, fun pool and the staff was great!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are very outdated. The elevators were our favorite part. Breakfast was fantastic.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Guy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The girls at the front desk were very polite and kinda. The room was very hot. Please try to relocate your smokeing from next to the door to a side bench or some other area. When you walked up you could get the smell.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

chereka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It wasn’t enough salt put down after the snowed where you park at
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Randolph J

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very busy but pleasant environment. Friendly staff. TV in sitting room worked, TV in bedroom did not.
Se hospedó 2 noches en febrero de 2024
Respuesta de Katelyn Berry , el 20 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry about the TV. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 Aceptable

Steven, Dublin

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Rooms were large and comfortable. The property was well worn and staff were not attentive to messes made by guests...as an example there was something dropped in the elevator on Sunday evening and it was still there Monday morning about 10:00am.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn Berry , el 20 feb. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

8/10 Bueno

Erin

Viaje familiar
Le gustó: Limpieza y servicio y personal
Have stayed here before. This trip, the rooms were not as clean as before and the overall state of the hotel was run down. Chairs in the room were peeling and breakfast was lackluster.
Se hospedó 2 noches en febrero de 2024
Respuesta de Katelyn Berry , el 20 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excelente

Bryan

Viaje en grupo
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Viory

Se hospedó 5 noches en enero de 2024

10/10 Excelente

keirra

Viaje familiar
Le gustó: Condiciones de la propiedad
Easy check in, spacious room but lots of Wear and tare on furniture and carpet, weird room smell and over 40 kids in pool. If they can update rules and units it would be amazing. Other than that it was decent
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Frankesha

Viaje en grupo
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Front desk receptionist was rude could not check in on time due to no clean rooms
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn Berry , el 20 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excelente

Rebecca

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First time staying. Was a great experience, breakfast was excellent!! Everything was very clean and well kept. Fast service, asked for extra towels and was at my door within 5 minutes. Very satisfied.. Will be back again if I'm in the area.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Kimberly

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place 5 stars
Se hospedó 1 noche en enero de 2024

4/10 Malo

Patricia

Viaje familiar
No le gustó: Servicio y personal
Disappointed
I love staying at Embassy Suites, but this stay at this hotel was terrible. I had paid when I made the reservation. The lady at check-in was very rude. She said they were sold out the night before and nothing would be be available until 4pm. My sister reserved her room through the Hilton app and she was able to get her room by noon. I went back checking 2 more times and it was as if she enjoyed telling me no rooms would be available until 4pm. After being shown a clean room by housekeeping she finally gave me a room at 2:30. Then that evening I had been downstairs and when I returned I get a call on the room phone asking me my name? I asked who was calling and they said the front desk and there had been a mistake. They were not forthcoming with information, but I believe someone else was given and entered our room. My husband went down to the desk to talk to them. The new lady said she was sorry and she would get back with us and make it right. But at the time there was an emergency. No one ever got back with us. And we left the next morning after not being able to speak to anyone at the desk. I called when I got home and spoke to the lady who was at check-in. I explained what room we had been in and asked if I could have an itemized bill/receipt emailed to us. The charges for the deposit were confusing. She said they could not do that because we booked through Hotels.com even though other hotels always do. It was noisy with a small bathroom. No counter, small single sink.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Supervisor Katelyn , el 29 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excelente

Rex

Se hospedó 1 noche en enero de 2024

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Embassy - Indy
Overall, it was a pleasant stay. It does appear as though it has been a while since a refresh has occurred. Some of the furniture was frayed. And the elevators seem to need some servicing.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Summer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good breakfast. Nice room
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Janice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jeffrey

Se hospedó 3 noches en enero de 2024

8/10 Bueno

Carmela

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Rudeness
Everything was fine except for the front desk person. She seen me walk up and she left went off with some guy and i had to go ask her if she was open to help me. She came and checked me in with the worst attitude you could imagine!!! She wanted to continue her personal conversation. She was very very rude!!!!
Se hospedó 1 noche en enero de 2024

4/10 Malo

Angela

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Guest service was great
Se hospedó 1 noche en enero de 2024
Respuesta de Paul, el 15 ene. 2024
Dear Angela,Thank you for your review of our hotel. We do hope to see you again in the future.Safe Travels

2/10 Terrible

Theodore

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tonya

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, big rooms,
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Ria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tiring place to be
Loud noise and no room service but stated that there is a restaurant in the hotel
Se hospedó 1 noche en enero de 2024

10/10 Excelente

RuiRui

Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Durone

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal y servicios
You can’t play your Bluetooth speaker in the lobby was not loud it kept coming back-and-forth the day to turn the speaker down and his New Year’s Eve people is up having fun that was a reason why I went to the hotel to have wine and celebrate my wife birthday lotta people was there The TV is not cable is digital like they have an antenna hooked up to it The bar wasn’t open on New Year’s Eve don’t think guy be going back there. I went there three years in a row this year was not fun
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Supervisor Katelyn , el 3 ene. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again