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Opiniones de Muthu Belstead Brook Hotel

3 out of 5
Muthu Belstead Brook Hotel
Belstead Road, Ipswich, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 340 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 366 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 170 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 87 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1001 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

8.0/10

Servicios

7.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

JG, GU

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bonito por fuera, pero muy viejo por dentro
Para pasar una noche ni esta mal, pero necesita una buena reforma y algo de limpieza, sobre todo de las moquetas.
Respuesta de Muthu Belstead Brook Hotel, el 18 dic. 2023
Dear JG,Thank you for sharing your feedback with us. We appreciate your input regarding the need for improvements and cleanliness, particularly for the carpets. We will take this into consideration and work towards creating a better experience for our guests. We value your patronage and hope to welcome you back in the future.Regards,Muthu Belstead Brook Hotel

10/10 Excelente

justo, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Acogedor
Realmente exquisito en todos los aspectos
Respuesta de Muthu Belstead Brook Hotel, el 16 dic. 2023
Dear Guest,Thank you for your great feedback! We look forward to having you again at Muthu Belstead Brook Hotel!Regards,Muthu Belstead Brook Hotel

10/10 Excelente

Charlie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic stay which exceeded expectation. A beautiful hotel with lots of character. The staff are extremely helpful and friendly. The pool, sauna, jacuzzi were outstanding. The rooms were clean, well equipped and comfortable. Great selection of food which was all top notch. Ample parking. Would definitely stay here again and would highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 27 mar. 2024
Dear Charlie,Thank you so much for sharing your feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful hotel with its character-filled ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found them extremely helpful and friendly. We're delighted that you had a fantastic experience at our pool, sauna, and jacuzzi facilities, and that you found our rooms clean, well-equipped, and comfortable. We're also glad you enjoyed the great selection of food we offer, and that you found it all top-notch. It's fantastic to hear that our parking met your needs as well. We appreciate your recommendation and look forward to welcoming you back on your next visit!

4/10 Malo

Peter

No le gustó: Limpieza y condiciones de la propiedad
Hotel reception lovely dont be fooled once away from reception paint on all doors windows and skirting peeling off the corridors smelt of sewarage .people running up and down corridors at 1in the mornin fire alarm set off.
Se hospedó 3 noches en marzo de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 26 mar. 2024
Dear Peter,We deeply apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We are truly sorry to hear about the issues you encountered, including the peeling paint, unpleasant odors, and disturbance caused by other guests. Rest assured, we take these matters seriously and will address them promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Best regards,

4/10 Malo

Michael

No le gustó: Limpieza y condiciones de la propiedad
Outdated property, feels like all the additions have been done with little to no budget. Could be a beautiful hotel, just sadly isn’t.
Se hospedó 1 noche en marzo de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 20 mar. 2024
Dear Michael,We appreciate your feedback regarding your experience at our hotel. We're genuinely sorry to hear that your stay did not meet your expectations. Please know that we take guest feedback seriously and are continuously striving to improve our property.We understand your concerns about the appearance and feel of our hotel. Rest assured, we are actively working on renovation plans to enhance our facilities and create a more inviting atmosphere for our guests. Your comments will certainly be taken into consideration as we prioritize areas for improvement.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Best regards,

10/10 Excelente

Amelia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely amazing from start to finish, easy check in and check out. Friendliest staff possible. Cuban man on reception lovely. Perfect for couples
Se hospedó 1 noche en marzo de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 17 mar. 2024
Dear Amelia,Thank you for your kind words. We're delighted you had an amazing stay with us. We look forward to welcoming you back soon. Regards, Team at Muthu Belstead Brook Hotel

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 7 mar. 2024
Dear David,Thank you immensely for your glowing review and for choosing to stay with us. It was truly our pleasure to host you during your recent visit.We are thrilled to learn that you had a fantastic experience with us and that every aspect of your stay met your expectations. Providing exceptional service and ensuring our guests feel comfortable and well-cared for is our top priority, and we're delighted to hear that we succeeded in doing so during your time with us.Your kind words regarding our facilities, amenities, and the attentiveness of our staff mean the world to us. We take great pride in creating a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that we achieved that goal during your stay.Your feedback is invaluable to us as it helps us continually improve and enhance the guest experience. Please know that your gracious comments will be shared with our entire team as encouragement to maintain our high standards of service.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Ipswich.Warm regards,

10/10 Excelente

Lindsay

Se hospedó 1 noche en marzo de 2024
Respuesta de Muthu Belstead Brook Hotel, el 5 mar. 2024
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

6/10 Aceptable

Emily

Viaje en grupo
Le gustó: Limpieza y servicio y personal
The hotel was lovely, although a little dated in the rooms. Staff were excellent and check in and check out process was very easy. Disappointed in the spa as they had a boiler issue making it near on impossible to use the pool, jacuzzi and even the sauna was cold. There was also an awful sewage smell in the ladies changing area. We booked the hotel solely because of the spa facilities so not being able to use them did ruin the stay. Had I of known prior to arriving I would have looked into changing hotels.
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 1 mar. 2024
Dear Emily,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated the excellent service provided by our staff. Ensuring a seamless check-in and check-out process is always a priority for us, and we are pleased to know that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the spa facilities during your stay. The boiler issue and the unpleasant smell in the ladies changing area are certainly not indicative of the high standards we strive to maintain. Please accept our sincerest apologies for the disruption this caused to your experience.We understand how important the spa facilities are for our guests, and we share in your disappointment that you were not able to fully enjoy them during your visit. Rest assured, we are actively addressing the issues with our spa facilities to ensure that they are fully operational and meet the standards of cleanliness and comfort that our guests expect and deserve.We truly value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Your comments have been shared with our management team, and we will take immediate action to rectify the issues you encountered.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,

10/10 Excelente

Nigel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent price, comfortable bed and well appointed room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 24 feb. 2024
Dear Nigel,Thank you immensely for sharing your wonderful experience with us! We are thrilled to receive your glowing review and are delighted to hear that your stay with us was nothing short of excellent.We strive to provide exceptional value to our guests, and we are thrilled that you found our prices to be excellent. Comfort is of paramount importance to us, and we are thrilled to learn that you found our beds to be comfortable, ensuring a restful night's sleep. Additionally, we are delighted that you appreciated the attention to detail in our well-appointed rooms.Your satisfaction is our top priority, and your kind words serve as a testament to the dedication and hard work of our team. We are truly grateful for your patronage and look forward to welcoming you back for another exceptional stay in the near future.Best regards,

10/10 Excelente

Thomas

Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel, el 20 mar. 2024
Dear Thomas, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Muthu Belstead Brook Hotel Team

4/10 Malo

Jane

No le gustó: Limpieza
Bath mat was rolled up in bath showing mould all over the bottom so I chucked it out the bath. Cream coloured hair and footstool were really badly stained. So much so I couldn’t sit on them. I have stayed at this hotel 5 times and have never had a problem like this before.
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 23 feb. 2024
Dear Ms. Jane,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining cleanliness and ensuring a comfortable stay for our guests are top priorities for us, and it is clear that we fell short of meeting your expectations on this occasion. Please rest assured that we have taken immediate action to address the issues you raised, including a thorough inspection of all our rooms and reinforcing our cleaning protocols to prevent such incidents from occurring in the future. We hope you will give us another opportunity to serve you and regain your trust during your next visit.Regards

10/10 Excelente

i claudiu

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall quite happy. Staff services are great A
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 7 feb. 2024
Dear Mr. Claudiu,Thank you for taking time to give us a review. We greatly appreciate your perfect review with us! We look forward to having you again. Regards,

6/10 Aceptable

Paulius

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Muthu Belstead Brook Hotel, el 5 feb. 2024
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wow great value, super clean. my friend an I had 2 single rooms which had queen bed. Full breakfast included in the price £67 great value with fab facilities. We would definitely stay again x
Se hospedó 1 noche en enero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 28 ene. 2024
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be of great value and super clean. It's fantastic to know that you and your friend enjoyed the comfort of the queen beds in your single rooms and appreciated the inclusion of a full breakfast in the reasonable 67 price.We're delighted that our facilities met your expectations, and it warms our hearts to learn that you would definitely choose to stay with us again. Your kind words motivate our team to continue providing excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future!Best regards,

6/10 Aceptable

anne

Viaje familiar
Le gustó: Servicio y personal
room 504
Room 504: floor carpet full of stains, window blocked so that you could not have any fresh air, light in drinks making alcove not working, furniture very tacky and armchairs worn, mattress very springy, not firm enough. Generally needing upgrading. However, beautiful comfortable bathroom, newly renovated.
Se hospedó 2 noches en enero de 2024
Respuesta de Muthu Belstead Brook Hotel, el 26 ene. 2024
Dear Anne,Thank you for your feedback regarding your recent stay in Room 504. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned, including the stained floor carpet, blocked window, and faulty alcove light. We appreciate your kind words about the newly renovated bathroom and we take your suggestions for upgrading the room into consideration. We hope to have the opportunity to welcome you again and provide you with an improved experience.Regards,Muthu Belstead Brook Hotel

6/10 Aceptable

ewan

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de Muthu Belstead Brook Hotel Team, el 25 ene. 2024
Dear Ewan,Thank you for sharing your feedback. Your comments are valuable, and we're committed to addressing them. If you could provide more details, it would assist us in making improvements. We hope to have the chance to welcome you back for a better experience.Best regards,

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Muthu Belstead Brook Hotel, el 19 ene. 2024
Dear Valued Guest,Your 6-star review is truly special. We're dedicated to maintaining this high standard and look forward to serving you again.Best Regards,Muthu Belstead Brook team

8/10 Bueno

Nicola

Le gustó: Servicio y personal
Grest food and staff
The staff in the bar and restaurant are realy friendly, helpfull and hard working . The food here is reallly good with a good varied menu . The hotel itself and the rooms are very tired and need updating asap as very tatty . The spa and swimming pool are very good . Overall we had a good stay .
Se hospedó 1 noche en enero de 2024
Respuesta de Muthu Belstead Brook Hotel, el 16 ene. 2024
Dear Ms. Nicola,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our bar and restaurant staff to be friendly, helpful, and hardworking. It's always our goal to provide excellent service to our guests. Your constructive comments regarding the hotel and room conditions are duly noted. Rest assured, we are actively working on plans for renovations to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.Regards,Muthu Belstead Brook Hotel

10/10 Excelente

i claudiu

Respuesta de Muthu Belstead Brook Hotel, el 8 ene. 2024
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.

10/10 Excelente

John

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great value
Excellent restaurant, nice spa and very nice r om at an affordable price
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 6 ene. 2024
Dear John,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent restaurant, appreciated the amenities of our spa, and found your room to be very nice, all at an affordable price.We strive to provide our guests with a memorable and comfortable stay, and your feedback reinforces that we're on the right track. We're glad you had a chance to experience the various offerings we have, and it's fantastic to know that they contributed to your overall satisfaction.Our team works hard to maintain high standards of service, and it's always rewarding to hear when those efforts resonate with our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you once again for choosing us and for sharing your positive impressions. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know. We value your feedback as it helps us continually enhance our guest experience.Best regards,

10/10 Excelente

Carl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Really enjoyed our stay here nice sized comfortable room. Excellent spa and restaurant
Se hospedó 2 noches en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 31 dic. 2023
Dear Carl,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and found our rooms to be comfortable and spacious. It's wonderful to know that you had a great time at our spa and restaurant as well.Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, so it's truly rewarding to receive such positive feedback. We hope to have the pleasure of hosting you again in the future.If you have any suggestions or specific highlights from your stay that you'd like to share, we'd love to hear them. Your input is valuable to us as we strive to continually enhance our guest experience.Once again, thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was only a short stay but would be booking again when visiting family in Ipswich
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel, el 18 dic. 2023
Dear Anthony,Thank you for your kind feedback! We're thrilled to hear that you had a good experience during your short stay with us. We look forward to welcoming you back when you visit your family in Ipswich. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!Regards,Muthu Belstead Brook Hotel

4/10 Malo

Liam

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel, el 16 dic. 2023
Dear Guest,We appreciate you for taking time to give us a review. We'd be happy to know about how we can improve our services and serve you better on your next stay.Regards,

8/10 Bueno

claire

Se hospedó 2 noches en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel, el 31 ene. 2024
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.

6/10 Aceptable

rachel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 11 dic. 2023
Thank you Rachel, we appreciate your review score. We look forward to welcome you back to our hotel, next time your are in Ipswich.

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 5 dic. 2023
Dear Robert,Thank you so much for taking the time to leave us a perfect 10 out of 10 review! We are truly delighted to learn that your experience with us met or exceeded your expectations.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's immensely rewarding to hear that we succeeded in your case. Your feedback means a lot to us.We look forward to welcoming you back for another exceptional experience in the future.Best regards,

10/10 Excelente

Ionut

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A good place to stay with nice staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 5 dic. 2023
Dear Ionut,Thank you for your kind words and for choosing to stay with us! We're delighted to hear that you found our hotel to be a good place to stay and that our staff made a positive impression on you.Providing a welcoming and enjoyable experience for our guests is our priority, and we're thrilled to know we met your expectations. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Bueno

Gill

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short stay
The room was fantastic the facilities in the room excellent but the mattresses could do with changing as on one bed you could feel all the springs and the other one was just flat when you lay on it, as the bathroom was a wet room the floor flooded right across and nearly under the door when you used the shower. Had the breakfast one morning although it was very nice at £14.50 it was very expensive.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 30 nov. 2023
Dear Gill,Thank you for your review. We are glad that you enjoyed your stay, our food, and the facilities. we are sorry to hear that we did not reach your expectations with the beds and sincerely apologize for any inconveniences that the shower had caused. It's very vital to let us know then and there as then we can investigate / verify both sides and come up with instant solutions. We do look forward to welcoming you back soon, and with a better experience.Best regards,

10/10 Excelente

Chloe

Se hospedó 1 noche en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel, el 18 dic. 2023
Dear Chloe,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. We look forward to having you again!Best regards,Muthu Belstead Brook Hotel

4/10 Malo

Zack

Se hospedó 1 noche en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel, el 16 dic. 2023
Hi Zack,Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you. RegardsMuthu Belstead Brook Team

8/10 Bueno

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Was very pleasantly surprised at the upgraded rooms and reception areas in comparison with a few years ago when we were last there. Our Club Room was very nice. Breakfast was not great, with lukewarm food but the one issue we had was that we had been advised the the bar extension was until midnight, due to the number we had staying that night, only to be asked for last orders at 23.10 and shortly afterwards was asked to vacate the area as they wanted to shampoo the carpets! Was a great stay inspite of the above 👌
Se hospedó 2 noches en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 13 nov. 2023
Dear Paul,Thank you for your review and we are glad you enjoyed your stay with us. We are so sorry to hear about your experience with the restaurant and bar, and we highly appreciate you letting us know to further improve our services. We do look forward to welcoming you back soon, and with a much better experience.Best regards,

10/10 Excelente

Helen

Viaje en pareja
Unfortunately the stars aren't lighting up as I click on them The hotel is excellent, clean, pleasant and caring staff giving great service. Located in a quiet area but handy for the main roads. excellent facilities including spa area with swimming pool and gym. Only minor drawback was the rowdy late arrival back by another group of guests from a wedding who set up the closing sequence from an episode of the Waltons shouting their goodnights!
Se hospedó 3 noches en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 6 nov. 2023
Dear Helen,Thank you for your review. We are so glad to hear that you enjoyed your stay, found our hotel clean, our staff caring, and our leisure facilities excellent. We are sorry to find out about your experience with other guests as you were trying to relax and unwind. We look forward to welcoming you back soon for a much better experience.Best regards,

8/10 Bueno

Ema

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 6 nov. 2023
Thank you Ema for your super review score. We would like to welcome you back to our hotel soon.

8/10 Bueno

Alan

Le gustó: Servicio y personal
Quircky
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 31 oct. 2023
Dear Alan,Thank you for your feedback and review score. We hope to welcome you back soon.Regards,Muthu Belstead Brook Hotel Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent as always
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 29 oct. 2023
Dear Valued Guest,Thank you for your review and we are so glad to hear that you always enjoy your stay with us. We would like to thank you for frequently staying in our hotel, and it is always a pleasure to have you here. We look forward to welcoming you back soon.Best regards,

6/10 Aceptable

Saharutai

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 29 oct. 2023
Dear Saharutai,Thank you for your review and we hope you enjoyed your stay. We look forward to welcoming you back soon.Best regards,

10/10 Excelente

Emma

Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 19 oct. 2023
Thank you Emma, for your fantastic review score. We look forward to welcoming you back again to our hotel soon.

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A hotel it is lovely to return to again and again.
What a lovely hotel! We had a great stay. A place to relax in peace.
Se hospedó 5 noches en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 16 oct. 2023
Thank you Jackie, for your wonderful review and score. We truly appreciate your comments as this motivates us to work harder to satisfy our guests. We look forward to welcoming you back again to our hotel soon.

10/10 Excelente

Nicholas

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
A really nice hotel for the price. Rooms a little dated and could do with a bit of a spruce-up-as with the restaurant and bar area but overall no complaints. Swimming and leisure facilities particularly good with one of the nicer pools I’ve used in hotels. Staff extremely friendly and customer service very good. A nice hotel and would definitely stay there again
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 16 oct. 2023
Dear Nicholas,Thank you for your review and honest feedback. We apologise for not meeting your expectations with our hotel decor and layout. We are glad you enjoyed your stay, found our facilities good, and our staff friendly. We look forward to welcoming you back soon.Best regards,

8/10 Bueno

Sarah, Berkshire

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second visit to this property, however we were initially allocated a disabled room which we managed to switch as not what we needed for our weekend away. The next morning the hairdryer blew the room electrics. The hotel resolved this during the day and all back and working on our return. Bedroom comfy and ensuite had what we needed. Swimming pool lovely extra to have available.
Se hospedó 2 noches en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 16 oct. 2023
Dear Sarah,Thank you for your review and honest feedback. We sincerely apologise for any inconveniences from your most recent stay, and we are glad to hear that it had been resolved immediately. We are happy that you found your room comfortable, and out pool lovely. We look forward to welcoming you back soon, and with a better experience.Best regards,

8/10 Bueno

Phil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 14 oct. 2023
Dear Phil,Thank you for a great review. We hope you very much enjoyed your stay with us and we look forward to welcoming you back soon.Best regards,

10/10 Excelente

Olga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jacuzzi, swimming pool is amazing.
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 7 oct. 2023
Dear Olga,Thank you for your kind feedback about our spa facilities. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

8/10 Bueno

Jackie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 7 oct. 2023
Dear Jackie,Thank you for your rating. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing getaway
Had a lovely relaxing night away. The staff were so helpful and friendly. Food was excellent just need to save up so I can go again
Se hospedó 1 noche en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 1 oct. 2023
Dear Laura,Thank you for your feedback and a perfect review score! We are so glad to hear that you enjoyed your stay, found our staff helpful and friendly, and our food excellent. We look forward to welcoming you back soon for another great stay.Best regards,

8/10 Bueno

Julie

Le gustó: Servicios
As expected
Se hospedó 1 noche en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 27 sept. 2023
Dear Julie,Thank you for your review and feedback. We hope you enjoyed your stay and look forward to welcoming you back soon.Best regards,

10/10 Excelente

Corrine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice , posh , polite, great customer service
Se hospedó 5 noches en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 21 sept. 2023
Dear Corrine,Thank you for taking the time to share feedback regarding your recent stay with us. We're delighted to hear that you had a pleasant stay and that you found the hotel very nice and posh and the staff to have great customer service. This is the kind of standard we aim to achieve. We look forward to welcoming you back.Regards,Muthu Belstead Brook Hotel Team

6/10 Aceptable

DARREN

Se hospedó 1 noche en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 21 sept. 2023
Dear Darren,Thank you for taking the time to rate us. It is through your feedback that we can continuously improve our level of service and hotel facilities.Regards,Muthu Belstead Brook Hotel Team

10/10 Excelente

Nigel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Overnight getaway
Really good overnight stay.. room was fab.. pool.was excellent... evening meal delicious... could not fault anything..
Se hospedó 1 noche en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 17 sept. 2023
Dear Nigel,Thank you for your feedback and perfect review score!We are so delighted to hear that you had an excellent stay with us and enjoyed our food and facilities.We hope to welcome you back soon!Best regards,

8/10 Bueno

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
My partner and I stayed here recently for 3 nights and overall we were pleased with our stay. We were initially disappointed that the hotel seemed to be in the middle of a housing estate but upon entering the grounds it was quite impressive and a lovely old building, Overall we were pleased with our room. However, we booked a Club Room thinking we were going to have a balcony and patio door as shown on one of the pictures on the Expedia site. On booking in we were told Club Rooms don't have this, only Junior Suites. We didn't have a fridge either but I think we have got too used to hotels abroad which always have them. The bathroom could have done with an update. The waterfall shower was a bit slow but was adequate. I had to extradite a spider that was doing a 'walkabout' on the ceiling! There was always clean, fresh towels each day and the bed was comfy. Pillows were not the best however. The room was clean but a bit dark but this was the way it was furnished. It was certainly different from the usual type of chain hotels. We had 2 meals in the restaurant which we thought were excellent. Not a huge choice but always hot with lovely fresh vegetables. Overall, we probably wouldn't stay here again only because we would have preferred it to have been nearer the town but would certainly recommend it to others.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Muthu Belstead Brook Hotel Team, el 13 sept. 2023
Dear Kathleen,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that you had an overall enjoyable experience. We appreciate your understanding regarding the hotel's location. While it may appear unconventional, we're delighted that you found the historic charm of our building and the impressive grounds appealing. We apologise for any confusion regarding the room type and amenities. We will work on clarifying room descriptions and the photo representation of our hotel on the booking site to ensure accurate expectations for future guests. We're also glad to hear that you enjoyed the meals in our restaurant. We appreciate your recommendations to others. We hope you had a memorable stay with us, and we hope to welcome you back.Regards,Muthu Belstead Brook Hotel Team