Suite, 1 cama King size | Ropa de cama de alta calidad, edredón y camas con pillow-top

Opiniones de Sonesta Irvine

3.5 out of 5
Sonesta Irvine
17941 Von Karman Avenue, Irvine, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 503 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 114 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 83 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 76 de 1000 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jesus Ricardo

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 31 ene. 2024
Jesus, thank you for showing your appreciation towards the Sonesta Irvine with your high rating. We are delighted to know you had an enjoyable stay. Your support means a lot to our team members. We appreciate your time and look forward to seeing you again.

10/10 Excelente

Carmen

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 15 ene. 2024
Thanks for the perfect rating, Carmen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Irvine.Have a wonderful day!

8/10 Bueno

Paola

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service, el 23 dic. 2023
Thank you for the 4-star rating, Paola!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Irvine. Thank you again for sharing!

10/10 Excelente

Eleazar

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 14 sept. 2023
Eleazar, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Irvine!

10/10 Excelente

Imelda

Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service, el 16 jul. 2023
Thanks for sharing this perfect rating, Imelda!We're thrilled to hear you enjoyed your stay at Sonesta Irvine! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excelente

IVAN

Se hospedó 3 noches en junio de 2023
Respuesta de Customer Service, el 9 jul. 2023
Thank you for taking the time to leave this wonderful rating, ivan! We hope to see you again soon at Sonesta Irvine so we can share yet another amazing experience!

10/10 Excelente

Sergio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy padre, solo que olvide un objeto personal
Se hospedó 1 noche en marzo de 2023
Respuesta de Martha G , el 11 abr. 2023
Hi Sergio, Thank you for your review of your stay! We value your opinion and we appreciated you taking the time to rate our hotel.

10/10 Excelente

Ana Damaris

Se hospedó 1 noche en mayo de 2022
Respuesta de Terri, el 29 may. 2022
Thank you for your review! We hope to welcome you back soon!

10/10 Excelente

Rosa

Se hospedó 1 noche en abril de 2022
Respuesta de Bill A, el 13 may. 2022
Thank you for your review of your stay! We value your opinion and we appreciated you taking the time to rate our hotel.

10/10 Excelente

Cristian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2022

2/10 Terrible

Denis

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estoy muy molesta y estoy pidiendo un reembolso total por el servicio Yam terrible que tienen y la discriminación que sufrí hunting con mi familia
Se hospedó 2 noches en enero de 2022
Respuesta de Donna Lewis, el 21 ene. 2022
Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente,

8/10 Bueno

Raymundo

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
no hacen la limpieza de los cuartos, y creo por la pandemia deberian de limpiarlos a diario
Se hospedó 5 noches en octubre de 2021
Respuesta de Bill A, el 20 oct. 2021
Thank you for your comments regarding your recent stay at our property..On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Cecilia

Viaje familiar
No le gustó: Limpieza
Se hospedó 4 noches en enero de 2021
Respuesta de Bill A., el 1 feb. 2021
Thank you for your review of your stay. If you would like to share more information about your stay we would love to know how you think we could improve upon our service and accommodations for our guests. Thank you so much for your stay with us.

8/10 Bueno

Karla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpio y muy amables, buen servicio
Se hospedó 1 noche en septiembre de 2020
Respuesta de Desiree N. , el 8 sept. 2020
¡Muchas gracias por tu amable comentario Karla! ¡Estamos ansiosos por darte la bienvenida de nuevo!

10/10 Excelente

Humberto D

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue perfecto,en todos los aspectos , me la pase increíble,muy buenas camas , la atención al cliente-lobby muyyyy buena ,muy amables, muy educados y amables . Lo recomiendo si necesitan hotel ohhh y IRVINE-CALIFORNIA, PRECIOSA CIUDAD .
Se hospedó 4 noches en enero de 2020
Respuesta de Bill A., el 5 feb. 2020
Thank you for your review, We are very pleased that your enjoyed your stay with us. We value your feed back and I will share with our employees. I hope to have you stay with us again soon. Regards,

10/10 Excelente

Seqouia, Antioch

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is newly renovated and close to the airport. The room was clean and comfortable for my stay. The staff was very professional I definitely recommend. Great dining options onsite as well. Five stars!
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Seqouia, thank you for sharing your experience at Sonesta Irvine. It's wonderful to hear your stay was enjoyable, from the comfort of your room to the professional demeanor of our team members. We're delighted you found our dining options to your liking. Looking forward to welcoming you again for another five-star visit!

8/10 Bueno

Yu

Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 9 may. 2024
Yu, thank you for rating Sonesta Irvine highly on Expedia. Your support is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

8/10 Bueno

Matthew

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really like this place. Updates are great. Lobby is nice and check in was smooth. Don’t love paying 39 bucks to park the car when the hotel was 144. Seems cheesy to stab you for parking like that. But all in all this is a great place to stay
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 2 may. 2024
Matthew, we appreciate your positive remarks about Sonesta Irvine's recent updates, welcoming lobby, and efficient check-in experience. We also understand your concern about the parking costs. While these fees allow us to maintain the security and maintenance of the car park, we are always open to feedback to improve our services. Thank you for considering us a great place to stay. We look forward to welcoming you back soon.

4/10 Malo

Tammy

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
When I got to the property, I was given a room with handicapped access although I did not need it and the bed was low on the floor so I had to ask for a different room. The person at the front never informed me that the room was handicapped, and it was a bit inconvenient to have to move my room. Also, I booked this hotel because it said they had a shuttle to the airport but I didn’t know the shuttle wasn’t available until 6 AM and my flight was leaving early so it didn’t help and I asked for the manager to call me to discuss this, and they promised me they would follow up and nobody ever called me.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 2 may. 2024
Tammy, it's regrettable to learn about your experience. We apologize for the mix-up regarding room allocation and understand how the consequent relocation could be an inconvenience. As for the airport transport, the available timings may not have suited your early hours, and we're sorry for any misunderstanding regarding this. Equally concerning is your feedback about the anticipated communication from the management that did not occur. It's quite unlike our team members, and we're taking this matter seriously. Rest assured we are working hard to improve upon these matters. We hope for a chance to demonstrate this in the future.

10/10 Excelente

Romero

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Romero, thank you for sharing your experience at Sonesta Irvine. It's lovely to hear that you appreciated our well-maintained property. We hope to welcome you back soon for another exceptional experience.

10/10 Excelente

Farhad, Del Mar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff that helped with airport pickup of my older relative and also blocked rooms together and allowed flexible check-in/out.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Farhad, thank you for acknowledging the service provided by our team members at Sonesta Irvine. It's rewarding to hear that the transportation and flexible check-in/out arrangements aided in making your stay more comfortable. We hope to welcome you and your family again in the future.

8/10 Bueno

Yu

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 27 abr. 2024
Thank you for taking the time to share your review with us, Yu!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Irvine. Thank you and have a wonderful day!

8/10 Bueno

Yu

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The most staffs are very helpful, especially the young boys in velvet parking area. However I have to say the young lady working during the night time when we arrived the first day are not professional with bad attitute
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Yu, it's fantastic to hear that our team members, particularly those overseeing our valet service at Sonesta Irvine, provided helpful and outstanding service. We're sorry for any perceived less than ideal interaction you had during your check-in experience. We continuously aim for a professional and friendly atmosphere, and your feedback aids us in making improvements. Looking forward to serving you better on your next visit.

10/10 Excelente

Mauricio, Las Vegas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would definitely come back
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Mauricio, we're thrilled to read that your recent stay at Sonesta Irvine was an enjoyable one. It's wonderful to hear that you're considering a return in the future. We can't wait to welcome you back!

10/10 Excelente

Prado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant place to stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Prado, thank you for your positive words. We're thrilled to know the Sonesta Irvine was a pleasant place for your stay. We appreciate your feedback and can't wait to welcome you back in the future.

2/10 Terrible

Ramez

No le gustó: Servicio y personal y condiciones de la propiedad
It was a bad experience and I will never go there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 13 abr. 2024
Ramez, we sincerely regret to hear that your recent stay didn't meet your expectations. It's invaluable for us to understand these incidences in order to improve. We hope that we will have another opportunity to show you our commitment to exceptional service.

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Sonesta was beautiful and the staff super friendly and helpful. Their shuttle driver, Pedro, was great...can't say enough about him. Our rooms were clean and amazing. The dining and downstairs area were so nice. We got in a little early so hung out and worked. So many options, very comfortable. The GM was nice. We came down for happy hour. The calamari was delicious. Would stay here next time over the Marriott where stayed the month before. It is now our go to hotel when we come to visit.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Team , el 10 abr. 2024
Hi Cynthia,Thank you so much for taking the time to review your recent stay with us!! I am pleased to hear about your positive experience with the staff. This has been a difficult time for everyone and I am glad we could give you peace of mind with Sonesta Irvine.

2/10 Terrible

Jasmin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our sink was flooded and AC was not working, yet maintenance did nothing about it. The hotel was testing fire alarms at 8 in the morning. Staff did not greet me upon arriving nor leaving. Water inside the hotel gym was warm. Do NOT stay here!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 6 abr. 2024
Jasmin, we are truly sorry to learn about the issues you encountered during your stay. Our team works diligently to keep all amenities functioning properly, and we regret any discomfort you experienced due to the condition of your room. Further, we strive to conduct necessary procedures such as alarm tests at times which will minimally impact our guests - your feedback will be taken into account. As far as the behavior of our team members is concerned, we aim for superior hospitality and apologize if it didn't match up to your expectations. We hope you'll consider giving us another opportunity to provide a more satisfactory experience in the future.

10/10 Excelente

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, and helpful staff. Confusing TV connectivity instructions.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 6 abr. 2024
Heather, we're thrilled you found the Sonesta Irvine to be a fantastic place to stay and appreciated our helpful colleagues. We also appreciate your feedback on the TV connectivity instructions and will take it into consideration to simplify and improve the guest experience. Looking forward to your return!

10/10 Excelente

Russ

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 abr. 2024
Russ, it's wonderful to know you had an excellent experience at Sonesta Irvine. Your satisfaction is truly our top priority. We look forward to welcoming you back for another stellar stay in the near future.

10/10 Excelente

Ann, Carson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Ann, we're delighted that you had a positive experience at the Sonesta Irvine. Our goal is to ensure every guest enjoys their stay. It's heartening to know we hit the mark for you and we look forward to welcoming you back in the future.

4/10 Malo

Huixia

Viaje en grupo, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Charged parking fee for 39/per night. Overall, low Cost-effectiveness!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 22 abr. 2024
Huixia, thank you for sharing your feedback. It appears that you have concerns regarding the parking fees at our establishment. We understand the importance of providing value to all our guests, and we consistently seek ways to ensure guest satisfaction while maintaining the competitiveness and sustainability of the hotel's operation costs. We hope you will consider giving us another opportunity, as we believe we can better meet your expectations next time.

8/10 Bueno

toraj

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Toraj, we appreciate you taking the time to rate your stay at Sonesta Irvine. We're pleased to see it was a positive experience overall. We hope to welcome you back in the future for an even better stay!

4/10 Malo

Erick

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
I liked the cleanliness and the upgraded rooms. I did not like the $39 additional parking fee or the additional costs for the property itself. I pay a resort fee for what? To pay extra at a restaurant that I won’t even go to? Overall due to the fact that everything costs extra at this hotel, it outweighs the cleanliness and upgraded rooms. The little things go a long way one way or another. It’s my own fault for choosing this hotel just for these particular reasons and I should’ve done more research on that myself. But $39 for parking is crazy it’s not even half full lol
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
Erick, we appreciate your kind words in regards to our clean, updated rooms. However, we understand the additional fees associated with parking and resort amenities weren't to your satisfaction and apologize for this. We value your feedback as we continuously aim to make improvements to our guest experience. Thank you for staying with us.

10/10 Excelente

Oleg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was great. People are super friendly. Food in restaurant is amazing. I had only positive experience while staying.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Oleg, it's wonderful to hear you had a delightful stay at the Sonesta Irvine. We're thrilled our team members left a good impression with their friendliness and that you enjoyed the cuisine at our restaurant. It's our aim to provide an overall positive stay for our visitors, and your feedback confirms we're on the right track. We look forward to welcoming you back on your next visit.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Kevin, thank you for your rating on Expedia. It's wonderful to know that your experience at Sonesta Irvine was positive. We hope you'll consider us again for your future travels.

10/10 Excelente

Sung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta FOM , el 21 mar. 2024
Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

10/10 Excelente

Omar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very good and kind to help ist hey checked in & out! Had a great stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Omar, it's wonderful to hear about your recent experience at Sonesta Irvine. We're delighted that our team members were supportive and kind, contributing to your enjoyable stay. Your positive words are appreciated and we look forward to welcoming you back to Sonesta Irvine in the future. Safe travels!

6/10 Aceptable

Arturo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
I got stuck in the elevator for 10 min, i screamed for help and someone reseted the elevator and it slowly moved down to the lobby where i tried to brush this off. Because of this i wont be giving a good review. I am afraid of enclosed areas and this left me in shock.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 15 mar. 2024
Arturo, we understand your recent experience with the elevator must have been distressing, particularly given your discomfort with enclosed spaces. Rest assured, we take such matters seriously and will engage our maintenance team to ensure our equipment operates smoothly. While you've expressed some dissatisfaction, we hope you'll reconsider staying with us again for an improved experience.

4/10 Malo

Tommaso Maria

Viaje de negocios
No le gustó: Servicio y personal
we have full paid the room to the hotel to secure the room for our expatriate however they resell our room to someone else after the mid-night. so ridiculous.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 15 mar. 2024
Tommaso, we regret to hear a room was not available for you for late-night check-in. If a guest has not arrived prior to our end of day closing, nor have we received communications from guest in regard to late arrival, the room will become a no-show and is cancelled in our system, then available for resell. We apologize we weren't able to reinstate the reservation and accommodate your stay due to hotel sell out.

10/10 Excelente

Merissa

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 30 mar. 2024
Thank you for this excellent rating, Merissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Irvine! We'd love to host you again someday for yet another unforgettable visit.

6/10 Aceptable

Bilal

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
clean property but a little over priced plus they charged resort fees and parking
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 10 mar. 2024
Bilal, we appreciate your feedback about your stay. It's wonderful to hear you enjoyed the cleanliness of our property. Our pricing reflects the quality and range of amenities we provide. Regarding the additional charges, these are standard across many hotels and are mentioned at the time of booking. We hope this clears up any concerns and we have the opportunity to welcome you back again in the future.

4/10 Malo

Marlene, Bellevue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 5 mar. 2024
Marlene, it's disheartening to learn that your experience didn't match your expectations. Even in the absence of specific feedback, please know that we take all ratings seriously and use them as an opportunity for improvement. We hope for another chance to elevate your experience should you choose to stay with us in the future.

10/10 Excelente

Maria, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Martha FOM , el 2 mar. 2024
Hi Maria, Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

8/10 Bueno

Nathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Place was in town for a tournament
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Nathan, thank you for choosing to stay at Sonesta Irvine. We're delighted you enjoyed your visit while attending your tournament. It's our pleasure to provide a great experience for our guests. We hope to have the opportunity to welcome you back soon.

10/10 Excelente

Lynda, Bellevue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Peaceful
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 25 feb. 2024
Thank you for sharing, Lynda!At Sonesta Irvine, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Verywell overall.
Se hospedó 4 noches en febrero de 2024
Respuesta de Regards Management , el 25 feb. 2024
Hi Charles, Thank you for your review of your stay! We value your opinion and appreciate you taking the time to rate our hotel.

4/10 Malo

Sk Md Abdullah Al

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
Quality of the room is poor. I think the hotel is renovated recently. But still miles to go. Also the hotel doesn’t provide many basic toiletries, for example: body lotion. Price vs what you get has big gap
Se hospedó 2 noches en febrero de 2024
Respuesta de Martha Front Desk Manager , el 24 feb. 2024
Hi Abdullah,Thank you for taking the time to share your review. We are disappointed to hear that your stay did not meet your expectations. We value your feedback and will share your experience with our management team, so we can continually improve our guest service.

6/10 Aceptable

Sean, Scottsdale

Viaje familiar
Not a big fan of hotels that allow dogs and there were a lot of dogs here. Didn’t note that when we booked. Will verify next time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 23 feb. 2024
Sean, we appreciate your feedback and apologize for any inconvenience experienced with our hotel pet friendly policy. We strive to cater to all guest preferences, including those who want to bring their furry friends along. We appreciate your candid feedback as we always strive to make improvements to our guest experience. Thank you for choosing to stay with us.

4/10 Malo

Claribel

Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
We appreciate the feedback, Claribel.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.