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Opiniones de Kings Arms Hotel

2 out of 5
Kings Arms Hotel
King Street, Kyleakin, Isle of Skye, Scotland

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 66 de 670 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 197 de 670 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 211 de 670 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 128 de 670 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 68 de 670 opiniones" "

6.8/10

Limpieza

7.0/10

Servicio y personal

6.2/10

Servicios

5.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

M Carmen

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

María del Mar

Le gustó: Limpieza
Normal
Todo normal, para pasar una noche de camino es aceptable.
Se hospedó 1 noche en julio de 2023
Respuesta de Reception, el 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel correcto bien situado tras el puente que conecta la isla de skye, zona tranquila. Personal cordial, buen desayuno, habitación que cumple las expectitvas. Quizás un pelin viejo el hotel
Se hospedó 1 noche en agosto de 2019

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en junio de 2019

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Viejo, antiguo y absurdamente caro para el hotel que es
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Horrible
I don´t know how Expedia recommends this hotel. Old hotel, needs inmediate renovation, thin walls that look like panels, old furniture, stained armchair, rusty radiator, poor breakfast (short selection and not good quality). Reception staff not friendly at all and look at you as if they were making you a favour giving a room. Extremely expensive for what you get. Would never come back or recommend. Only positive the location for visiting Isle of Skye. Thanks god we were only booked for 1 night.
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Hotel básico, sin grandes lujos, pero limpio y con camas cómodas. Desayuno pasable
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

Cliente verificado

Hotel algo anticuado. Confort aceptable.
Como es comprobable hoy día en muchos paises, por desgracia, se nota que el personal no está muy a gusto. Consecuencia de considerar el sector de la hostelería como mal valorado y peor retribuido, aparte de la estacionalidad. Igual sucede en el Reino Unido que en España. Personal reclutado de estudiantes e inmigración de otros paises, con salarios de supervivencia, muchas veces haciendo tres servicios al día. desayuno, almuerzo y cena. La culpa, de todas maneras, no es de los empleados, sino de las organizaciones que lo permiten, patronales y gobiernos. Lo dice un empleado del sector.

8/10 Bueno

miguel, malaga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Biena relacion calidad precio
Perfecto para visitar la Isla. Desayuno completo.

4/10 Malo

Alejandro

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No reservar
La relación calidad-precio es exorbitada. Por ese precio,no lo recomendaría jamás, y menos en pareja.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Si no hay otra cosa mejor...
Correcto. Pero como digo en el título, si no hay otra cosa mejor... ok

6/10 Aceptable

Jose Luis, Madrid

No le gustó: Limpieza y condiciones de la propiedad
El hotel necesita una importante remodelación.
El hotel necesita una importante remodelación. No obstante la relación calidad precio es aceptable.

6/10 Aceptable

María del P., Tarragona

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Emplazamiento ideal frente al puerto de Kyleakin.
Estamos agradecidos al personal de recepción por facilitarnos hacer el cheking del vuelo de vuelta.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Un hotel viejo y muy descuidado
Hemos estado 10 días por toda Escocia y es el peor hotel que hemos encontrado. La habitación pequeña, el baño hecho un desastre, con algunas luces que no funcionaban y el suelo de plástico y medio levantado en algunas partes. No apetecía demasiado ducharse allí la verdad. La situación no es especialmente buena, ya que está lejos de la capital de la isla y no hay nada en los alrededores. La atención, eso sí, fue correcta y amable, aunque todo lo demás un desastre, teniendo en cuenta el precio, no lo recomiendo para nada.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

2/10 Terrible

Alexandre

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
CET ETABLISSEMENT PROFITE DE SON EMPLACEMENT POUR NE FAIRE AUCUN EFFORT. LE PERSONNEL AU PETIT DEJEUNER FAIT LE MINIMUM. PLUS DE FROMAGE ? CE SONT LES VACANCES. 1 CAFE ? NON. VRAIMENT ALLEZ AILLEURS EN DEHORS DE L ILE DE SKYE. CE SERA MOINS CHER ET VOUS SEREZ MIEUX SERVI. LE RESTAURANT N EST PAS BON. MIROIR CASSE DANS NOTRE CHAMBRE. LES VIS DEPASSAIENT. UNE HONTE. LE PLUS MAUVAIS HOTEL DE TOUTE L'ECOSSE.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

jill

Viaje familiar
Receptionist was very nice and helpful. But hotel is very dated even though we had a room which had been decorated. Needs a water bath mat as bath is very slippery Would rate hotel below average.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great hotel on the river bank, beside the Skye Bridge, great food and prices, bonus of a great Scottish breakfast, favourite Island and the drive from Glasgow is pretty spectacular...
Se hospedó 1 noche en mayo de 2024
Respuesta de Kings arms service team, el 9 may. 2024
Dear John , Thanks you so much for your lovely review . The team is passing their regards and it was a pleasure serving you at our hotel . We really hope to welcome you again soon . Kindest wishes

6/10 Aceptable

Saskia

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rachael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the area and they allow dogs to stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Kings arms service team, el 9 may. 2024
Dear Rachael , Thanks a lot for staying with kings arms hotel . We are so glad to know about your experience and passed your feedback to team who are very excited and passing their highest regards . We hope to welcome to you soon again with great hospitality and service .Kindest regards

6/10 Aceptable

Michael

Viaje en pareja
We were turned away for dinner service because a tour bus was coming.
Se hospedó 4 noches en abril de 2024
Respuesta de Kings arms hotel service team, el 2 may. 2024
Dear Michael , Thanks for staying with kings arms hotel . We were pleased to have you here and can see you had issue with reservation of dinner . We are very sorry as that day we were fully booked for bus tours , We know its not a pleasant experience and reallly apologise for the discomfort . We assure you to provide exceptional service in future . Kind regards

6/10 Aceptable

Chloe

Viaje familiar
No le gustó: Servicios
historic hotel. mattress was uncomfortably hard and they left a back door open which allowed cigarette smoke smell into the hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Kings arms service team, el 4 may. 2024
Dear Chloe , Thanks for staying with kings arms hotel . We are very sorry that you had issue with mattress and back door, we have passed your feedback to relevant teams so we can action and improve in future and assure you we take customer concerns very seriously and really look forward to welcome you again soon with great service , Many thanks

6/10 Aceptable

Karlee

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Celia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is very well located,beautiful views of the lake. the windows are tiny, there are no bedside table lamps, the bedroom door had an open space between the door and the floor, we had to put a towel down because it was cold, we runners were very windy and cold, it felt like we were on the street, the trash can in the bathroom had not been cleaned (it had trash from the previous customer). breakfast did not have hot chocolate for children, (the only hot drink options were tea or coffee. There were several people entering the kitchen and replenishing food, some in uniforms, others in coats, we were unable to distinguish who the waiters were .I do not recommend
Se hospedó 1 noche en abril de 2024
Respuesta de Kings arms service team, el 18 abr. 2024
Dear Celia , Thanks for staying with Kings arms hotel . We are very sad you had to go through some issues . We assure you guest satisfaction is our top priority and we encourage every guest to discuss any issues with our friendly team so we can resolve them instantly . We have passed your feed back to relevant team so we can further improve and once again sorry about the inconvenience and we really hope you give us another chance so we can show you great hospitality . Kindest regards

6/10 Aceptable

Cabella

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Basic accommodation, disappointing for the price, but adequate for one night.
Se hospedó 1 noche en abril de 2024
Respuesta de Kings arms service team, el 18 abr. 2024
Dear Cabella , Thanks for your review . We are sorry you had not liked the price its some thing which is decided but a lot of market factors as well as expenses . Your comments have been passed to relevant team so we can further improve in our services . Thankyou for staying with us

6/10 Aceptable

Diana

Viaje familiar
Le gustó: Servicio y personal
Location on the water was great! Convenient to everything in the small town. The hotel is in a heritage building and things are older, floors uneven, hallway carpets stained. However, the bedrooms we had were clean and comfortable. Bathroom was clean. The place had everything we needed for a comfortable and affordable stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kings Arms Hotel, el 4 abr. 2024
Dear Diana , Thanks a lot for your review ,it always helps . We are glad you enjoyed your stay and look forward welcoming you again soon , Many thanks ,Kings arms team

2/10 Terrible

Elizabeth

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unfortunately we were very disappointed with our stay. The whole property is badly needing upgrading. The hotel is in a wonderful location but generally it was not very clean and looked very run down. Most of the staff were lacking in any kind of training, knew nothing much about the area and seemed uninterested in their jobs. The exception to this was the young man who greeted us and helped us with our luggage on arrival and when we left. He was very kind and helpful. On the second day we discovered that the room had not been cleaned or fresh towels provided. When asking at reception we were abruptly told that they no longer did housekeeping of the rooms. I pointed out that it still listed housekeeping on the Expedia website but got no reply. We had dinner there the first night and it was very poor. I ordered haddock and chips expecting it to be fresh and delicious. It was obviously frozen, the batter like rubber and the fish looked and tasted unpleasant. The 2 others in the party ordered salmon as it was apparently gluten free but it came smothered in a sauce which had to be scraped off. Service in the bar was very slow despite the bar being almost empty. At breakfast we asked if the crumbs from a previous diner could be removed from the table. The waiter swept them from the table with his hand! A hotel which could have been lovely was very disappointing due to a total lack of efficient and caring management and training.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Beautiful little seaside town
Room was adequate, but definitely needs a coat of paint to cover stains on wall. Bed was comfortable. Bathroom new and very clean. The town is small, but beautiful and great to walk around. Restaurant in hotel is mediocre, but not many choices in town. Staff was very friendly.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kings arms Hotel, el 5 oct. 2023
Hi , Thanks for staying with us , we are glad you had liked staff hospitality and location of our hotel . We are sorry to hear about stains issue and assure you we take this seriously and is passed to our maintenance team who has resolved this . We hope to see you again soon , Kindest regards ,Kings arms hotel

6/10 Aceptable

Robin

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Scruffy
Scruffy, dated and in need of a total refit/reorganisation. Bathroom had mould on walls.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y servicio y personal
Viel Geld für wenig Service
Zimmer waren einfach und Betten ziemlich durchgelegen. Eine Reinigung der Zimmer fand trotz 3 Nächten Aufenthalt nicht statt und die Betten wurden auch nicht gemacht. Dafür war der Preis von 120€ zu teuer. Positiv: Kein Aufpreis für Hund
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Alec

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heater in room hanging off wall,ŕoom dirty . ext room so Cold slept with clothes on.Disgrace.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kings Arms Hotel, el 5 oct. 2023
Dear Alec, We are so sorry to hear your experience and assure you cleanliness and hygene is out top priority . we have passed your feedback to relevant team and assure you a pleasant stay next time . Kind regards

4/10 Malo

Marion

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Needs updating, fresh coat of paint, replace carpeting, remove mold from bathrooms. This hotel was chosen based on location and that was the best feature. Our room was well over 200$ and was a ridiculous price.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Edward

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Sidnei

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel and good restaurant.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kings Arms Hotel, el 5 oct. 2023
Dear Sidnei , Thanks for staying with us and for your lovely feedback , We look forward to welcome you again in future , Kindest regards

10/10 Excelente

Caroline

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Mara

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Becki

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would NOT recommend this hotel, nor would i ever stay there again. It is dirty, staff was rude, (except for the bartender and bar maid, they were great) beds had springs popping into our backs, pillows were flat, window was moldy and unable to open, room was very musty (sent our allergies into overdrive) room rates were crazy expensive for what you're getting.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Samantha

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is in need of some serious updating. It is very dated and attempts have been made to give it a facelift but mediocre at best. The beds were uncomfortable and the elevator not working. Receptionist was friendly, wait staff were unprofessional and the food was terrible. Tasteless and over cooked vegetables and breakfast was worse. They cater to coach tours so when we arrived for breakfast there were no plates left. I would not recommend staying here.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Hung Kuen

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
There are tours in this hotel everyday so not suitable for individual travelers. No other restaurant in that area if you do not want to eat in the hotel. Easy to walk out to see the sunrise.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Hung Kuen

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Building is a bit old and lack of renovation. Conditions of toilet also not very good.

10/10 Excelente

Dana

8/10 Bueno

Sian

Le gustó: Limpieza, servicio y personal, servicios
Good value and staff for the area, better than I had expected
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Benjamin

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Stay away. Found BLACK MOLD all over the bathroom and the room window. The room smelled musty. They’re very close to the water so I’m guessing that’s the reason for the moist issues, but good lord, did they even clean the rooms? We found sand in the carpet and the beds. And the “restaurant” food was tasteless and awful. Like they just warmed up frozen dinner in a box. Rate: -5 stars
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Teri

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice place
We had a very nice stay and luckily Joey helped out ensuring our television was in tip top shape. Many kudos to him!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception, el 4 sept. 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

2/10 Terrible

Roar

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't stay here
Dirty cups in the room upon check-in Dirty towel in the room upon check-in Bath tub wasn’t clean upon check-in Mold on the bath mat, no one removed it Shower head holder broken, no one fixed it Worst mattress I’ve ever slept on Nobody cleaned the room
Se hospedó 2 noches en agosto de 2023

4/10 Malo

DAVID

Viaje en pareja
No le gustó: Condiciones de la propiedad
A three night stay while we toured Skye in this 2 star hotel will be an experience we wont remember fondly for many years to come. Upon arrival at 2.30pm we were made to wait until 3pm to check in.Walking along the passageway to our room on the first floor I noted that the fire doors ( clearly marked keep closed were wedged open and stayed thus for the duration of our stay) I had booked a twin bedded room, which it was but not a lot of room for much else.The bathroom was in dire need of refurbishment, dirty grouting in the shower area,a previous water leak evident in the ceiling,an extractor fan which didn't work and a loose tap on the basin all lowered my opinion of the place. We returned after our first full day of touring to find there had been no cleaning done in our room.On enquiring about this we were informed it was not standard hotel policy to clean room unless specifically asked!! Fresh towels also had to be asked for. Because the hotel caters for large numbers of coach parties you couldn't book a time for dinner untill after 7pm so we ate out.Breakfast was usually fine if you left it till 8.30 ish but they were sometimes slow in replenishing some of the hot dishes. You have to make allowances for new staff learning the trade and the fact it's a 2 star hotel but none of the things I've mentioned are justified.You have been warned!
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Catherine

Se hospedó 1 noche en agosto de 2023
Respuesta de Reception, el 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Roar

Se hospedó 2 noches en agosto de 2023