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Opiniones de Sura Hagia Sophia Hotel

5 out of 5
Sura Hagia Sophia Hotel
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 277 de 566 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 141 de 566 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 566 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 566 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 52 de 566 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ALEJANDRO

Viaje familiar
Le gustó: Servicio y personal y servicios
Muchas gracias
Se hospedó 4 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 20 mar. 2024
Dear AlejandroThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Aceptable

LUZ MARIA

Viaje en grupo
COBRARON EARLY CHEK IN
Se hospedó 1 noche en enero de 2024
Respuesta de Sura Hotels Management, el 17 ene. 2024
Hello Dear LuzFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

4/10 Malo

Betty

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No es un hotel cinco estrellas
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sura Hotels Management, el 29 dic. 2023
Hello Dear BettyFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

10/10 Excelente

yanin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is a wonderful hotel and the staff are very professional
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sura Hotels Management, el 23 oct. 2023
Hello Dear YaninFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Mangement

8/10 Bueno

Leire

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022
Respuesta de Sura Hotels Management, el 2 dic. 2022
Dear Leire,Thank you for sharing your kind comments with us regarding your recent stay at Sura Hagia Sophia Hotel, Istanbul. We were delighted to learn that you had a wonderful stay and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests and it is always so pleasing to hear we have got this correct. We are so pleased you enjoyed your stay, and we look forward to welcoming you back to Sura Hagia Sophia Hotel, Istanbul in the future on many more occasions! Kind Regards, Hotel Management

6/10 Aceptable

Gabriela

Viaje familiar
No le gustó: Limpieza
El check in fue muy lento y muy poco amables. Un dia no hicieron la limpieza, únicamente las camas, y los pasillos de los cuartos muy sucios. No dejaban las toallas ni el agua. No lo considero hotel de 5 estrellas, y lo único bueno q tiene es la ubicación
Se hospedó 5 noches en junio de 2022
Respuesta de Sura Hotels Management, el 16 ago. 2022
Dear Gabriela, Reviews like this are always profoundly disturbing for us to read. We're actually aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management. We sincerely apologize that your experience with us was disappointing. We pride ourselves on offering exceptional service to our guests and hope to have the opportunity to rectify the situation in the future. Thank you for sharing your opinions that will contribute to our development by taking your precious time, we will be happy to see you again at our hotel very soon. Kind Regards, Sura Hotels Management

10/10 Excelente

Gustavo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca y accesible de las principales atracciones
Se hospedó 5 noches en mayo de 2022
Respuesta de Hotel Management, el 21 dic. 2022
Dear Gustavo,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

8/10 Bueno

ANDRES JOSE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Hotel Management, el 22 dic. 2022
Dear Andres,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to know that you enjoyed your stay and thank you so much for your wonderful comments about our hotel. We will make sure to share your valuable feedback with our team.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

8/10 Bueno

francy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
muy buena ubicacion
Se hospedó 3 noches en agosto de 2021
Respuesta de Hotel Management, el 26 dic. 2022
Dear Francy,First and foremost, we Sura Hagia Sophia would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your kind experience regarding our beautiful property.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo Perfecto
Se hospedó 2 noches en agosto de 2021
Respuesta de Hotel Management, el 24 dic. 2022
Dear Guest,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We have already shared your comments with the department heads.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

2/10 Terrible

Ana Luisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo hotel
Los cuartos no pareces las fotos del establecimiento esta viejo, el servio es muy malo, pedí airport pickup y nunca llegaron por nosotros, en la llegada los cuartos eran muy malos y el desayuno imposible había mas de 100 personas y malo.
Se hospedó 3 noches en julio de 2021
Respuesta de Hotel Management, el 23 dic. 2022
Dear Ana,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia for sharing your feedback with us. We apologize for the inconveniences you had during your stay. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We will share your kind comments with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you back in near future.Kindest Regards,

10/10 Excelente

Abdil-Kadir

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Preofessional and attentive staff. Clean Hotel. impeccable service recommended
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Sajid

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Formerly helpful staff. Nice clean place to stay in. Very convenient to go to blue mosque Hagia Sophia and grand bazaar. The location was really good.
Se hospedó 6 noches en mayo de 2024

10/10 Excelente

Catherine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tres bel emplacement, proche de toutes les activites et des transports Personnel tres professionnel et tres accueillant
Se hospedó 4 noches en mayo de 2024
Respuesta de Sura Hotels Management, el 8 may. 2024
Dear CatherineThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Also, thank you for emphasizing the friendliness of our staff. You have made them stay motivated.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

8/10 Bueno

Caridad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bueno. En la recervacion aparece que el desayuno esta incluido y no es asi hay que pagar 20 euros por persona
Se hospedó 6 noches en abril de 2024
Respuesta de Sura Hotels Management, el 8 may. 2024
Dear CaridadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Regarding the breakfast issue, I am obliged to inform you that breakfast reservation is always separate from the room. If the guest reserves the breakfast with the room, at the same time, there is special discount. In our website the whole information is available. I guess that you have not been informed well, and so there is a kind of misunderstanding.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Rosario

Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente
Se hospedó 4 noches en abril de 2024
Respuesta de Sura Hotels Management, el 8 may. 2024
Dear RosarioThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Zavida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel. Friendly and very helpful staff.Location was perfect . Close to all major attractions.Nice restaurants around. Will definitely come back
Se hospedó 3 noches en abril de 2024
Respuesta de Sura Hotels Management, el 2 may. 2024
Dear ZavidaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 Excelente

Prathamesh Chandrashekhar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome property very close to major attractions , Tram and dining options !
Se hospedó 3 noches en abril de 2024
Respuesta de Sura Hotels Management, el 2 may. 2024
Dear PrathameshThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 Excelente

Marilyn, West Vancouver

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The shower floor was very slippery.
Se hospedó 2 noches en abril de 2024
Respuesta de Sura Hotels Management, el 2 may. 2024
Dear MarilynThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for commenting on the shower floor. We consider it. Thanks for helping us.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

spiros

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best location of the city.
Se hospedó 4 noches en abril de 2024
Respuesta de Sura Hotels Management, el 2 may. 2024
Dear SpirosThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 Aceptable

Bill

Se hospedó 2 noches en abril de 2024
Respuesta de Sura Hotels Management, el 2 may. 2024
Dear BillThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We will be so grateful to you if you help us by explaining the details to see why you have not been fully satisfied. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bueno

Svenja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Sura Hotels Management, el 3 may. 2024
Dear SvenjaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Abdul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic location, easy walking distance from blue mosque and Hagia Sophia. Very modern hotel and good size rooms. Ideal for families. Hotel has a court yard, spa and small swimming pool. Breakfast selection not great but ok
Se hospedó 6 noches en abril de 2024
Respuesta de Sura Hotels Management, el 25 abr. 2024
Dear AbdulThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your nice comment on the beauty of our property. What you said about the breakfast will be considered.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Kashif

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place to stay for families with small children
Se hospedó 4 noches en abril de 2024
Respuesta de Sura Hotels Management, el 16 abr. 2024
Dear KashifThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Muhammed

Viaje familiar
Le gustó: Servicios
Very nice location. Highly recommend.
Se hospedó 5 noches en abril de 2024
Respuesta de Sura Hotels Management, el 16 abr. 2024
Dear MuhammedThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Tanya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a very spacious family room which and were able to check in early as we arrived very early that morning. The facilities were very clean and tasteful and a welcome escape from the crowded streets outside. We enjoyed our stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Sura Hotels Management, el 16 abr. 2024
Dear TanyaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your nice comments on the room and the staff and the cleanliness. You know this area is an ancient area and so the streets are narrow. and the area is noisy becuz it is alive. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Shelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul 🇹🇷♥️
Respuesta de Sura Hotels Management, el 25 abr. 2024
Dear ShellyThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your really nice comments on our rooms and the facilities.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location to see the main sights. Used the gym.and Haman. Nice rooms. Good 4 star hotel.
Se hospedó 4 noches en abril de 2024
Respuesta de Sura Hotels Management, el 10 abr. 2024
Dear JohnWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Your positive views about the Gym and Hamam and the Rooms make our hearts warm. Thank you for sharing your beautiful view. But what has been not very pleasant that you give us 4 stars ınstead of 5. If you inform us, you will help a lot. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

4/10 Malo

Tara

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I am 5”3 and when I show I kept hitting my arm on the ceiling. My boyfriend is 6”1 and he couldn’t even get in and out of the shower without bending over. We tried to ask to change rooms and they said there was nothing available. But I can see rooms available to book last min online. Definitely doesn’t feel like a 5 star hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sura Hotels Management, el 3 abr. 2024
Dear TaraThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 Aceptable

Ibrahim

Viaje familiar
Sehr gute Lage!
Se hospedó 6 noches en marzo de 2024
Respuesta de Sura Hotels Management, el 22 mar. 2024
Dear IbrahimThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

faryaal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is very nice and upscale, staff are lovely and the shisha onsite was very nice. Surrounding area for food and other amenities is extortion, they will always try to persuade you to sit and eat etc but I would advice to walk further out to find cheaper places to eat. Walking distance to tram, very easy to use with railkart card (1 card can be used between a few people), walking distances to mosques and other attractions or 1/2 stops away from the centre; 1/2 stops either side of the sultanahmet tram stop is cheaper than the area where the hotel is. Bathroom within the room could do with updating, not exactly 5*. Bed was extremely comfy, a lot of extra pillows and can request different types, rooms were cleaned everyday with fresh water bottle supplied. Bring a fire stick for the TV! HDMI slots available to watch your own stuff etc. overall, lovely hotel in a very busy location with plenty to do and see around you within walking distance
Se hospedó 4 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 20 mar. 2024
Dear FaryaalThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. All your views are considered and thank you for your detailed information.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bueno

Valerie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to Ayasofia.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 7 mar. 2024
Dear ValerieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excelente

Mohammed Ajmal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service and fantastic view of blue mosque from the room.
Se hospedó 5 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 6 mar. 2024
Dear MohammedThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excelente

ANIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel and staff friendly
Se hospedó 3 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 5 mar. 2024
Dear AnisThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bueno

Mauro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom needs a major renovation. It is old and look dirty. The rest is good. Really good breakfast.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 3 mar. 2024
Dear MauroThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times.Thank you for your feedback regarding the cleanliness of the bathroom. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of the city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements.Thank you for your beautiful comment on the breakfast.We look forward to welcoming you again and to offer you the comfort and hospitality of Sura hotels We look forward to welcoming you again and giving you another opportunity to fully experience the comfort, hospitality and quality of Sura Hotel. Rest assured that we will do our best to help you explore the historical texture of Istanbul and the luxurious services offered by our hotel in a more comfortable way.Sincerely yours,Sura Hotels.

10/10 Excelente

Mohammad, Millburn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Bueno

Shabbir

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nice it was my second time in 4 months, staff were polite and well presented,hotel was clean in a good location,I was very pleased with there service would recommend.
Se hospedó 14 noches en febrero de 2024
Respuesta de surahotels management, el 25 feb. 2024
Dear ShabbirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We are happy that you had an experience that exceeded your expectations during your stay at our hotel. we always take care to offer the best for our guests. We attach great importance to cleanliness and hygiene in our hotel. As you mentioned with your kind comment, our staff are polıte and caring because our aim is to prove the warmth of Turkish hospitality which is well-known. With your positive comments you made us feel self-satisfied. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excelente

Shahid

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is excellent.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear ShahidThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Bueno

Danishta

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Near to the Blue Mosque and Hagia Sofia Mosque. Good Breakfast options. Friendly staff.
Se hospedó 4 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear DanishtaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you, dear Danishta, for your kind comments on the breakfast and our professional staff. It is really encouraging to us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Terrible

Hasma

Staff have very bad customer service
Se hospedó 9 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear HasmaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

8/10 Bueno

Janine

Se hospedó 1 noche en febrero de 2024
Respuesta de Sura Hotels Management, el 20 mar. 2024
Dear JanineThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Imran

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would return to this hotel again Fantastic spa facilities Amazing staff at the spa facilities
Se hospedó 4 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear ImranThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you so much for the compassionate comment on the professional Spa staff.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bueno

Umran

Viaje familiar con niños
Le gustó: Limpieza y servicios
Excellent service helpful staff and good/walking distance location to the main attractions in sultanahmed area
Se hospedó 4 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear UmranThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Your views about our professional staff make us feel encouraged to serve better. Thank you to appreciate us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Bueno

Marya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear MaryaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Aceptable

Tarak

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
La pompe a chaleur ou si vous voulez le système de climatisation extérieur nous a empêché de dormir !! Honteux pour un hotel 5 étoiles. Photos et video a l'appui...
Se hospedó 5 noches en enero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear TarakThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback regarding the noises coming from outside at night. Your comments are very valuable as they help us in our continuous improvement efforts to provide the best possible experience for our guests. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations. With 8500 years of rich history, Istanbul, like other major cities of the world, is a living city where life is in a state of flux. The location of our hotel, in the heart of Istanbul, also brings this situation you are experiencing.You can be sure that we will solve this problem with our teammates so that you will have a less noise-affected accommodation experience on your next visit. We would be honored to welcome you once again with the famous hospitality spirit of Istanbul.Best regards,Sura Hotels.

6/10 Aceptable

Arun

Le gustó: Limpieza y servicio y personal
Small rooms. The room had a beam almost towards the center. The hotel is in a good area. I liked everything but the hotel room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear ArunThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your view about the room. We have bigger rooms, and please give us the chance to prove our excellency of service, dear Arun.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excelente

suelja

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
best
Se hospedó 3 noches en enero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear SueljaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

Aylin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear AylinThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excelente

MUNIR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NICE HOTEL,NEAR PLACES TO SEE,PLENTY OF RESTAURANTS & SHOPS NEXT TO THE HOTEL. HIGHLY RECOMMENDED
Se hospedó 7 noches en enero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear MunirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excelente

Shelley, Sturgeon County

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent breakfast included. We had a nice chat with Daminda. He was particularly helpful and full of information, in additional to an all around nice guy!! Thanks Daminda!!
Se hospedó 1 noche en enero de 2024
Respuesta de Sura Hotels Management, el 28 feb. 2024
Dear ShelleyThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always take care to offer the best for our guests.Thank you very much for your comment about our breakfast. We attach importance to quality and variety in breakfast. Our aim is to harmoniously blend the warmth of Turkish hospitality with the distinct charm of this 8500 year old city, offering a resonating experience to guests from around the world.Your beautiful comment about Mr Dominda will be conveyed to him. You are kindly encouraging to our staff. Thank you.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.