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Opiniones de Windsor Hotel & Convention Center

Windsor Hotel & Convention Center
Yenidogan Mah., Erciyes Sokagi No.7, Bayrampasa, Istanbul

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 145 de 243 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 38 de 243 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 243 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 243 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 243 opiniones" "

8.4/10

Limpieza

8.2/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jacqueline

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Avía mucho zancudo las personas que trabajan en hotel son bien grosera no tienen cortesía con los huéspedes
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Yazmin, Celaya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un lugar agradable para descansar.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations, el 2 may. 2024
Dear Yazmin,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

8/10 Bueno

Aldo Sahad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Los alrededores están muy solos, sucios y oscuros.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager , el 9 ene. 2024
Dear Aldo Sahad,Thank you for taking your valuable time to give feedback. We are aware that the location negatively affects your stay. However, we see that you are generally satisfied with your rating. Although the surroundings of the hotel may bother you, we would like to point out that we are very close to the tourist areas and the city center. We hope to see you again at Windsor Hotel & Convention Center.Sincerely,

8/10 Bueno

Luz

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
El servicio en la recepción fue horrible.
El hotel es muy bello pero la recepción es horrible. Hice preguntas y ni siquiera me contestan. Solo una recepcionista fue muy amable. Lamento que olvide su nombre.
Se hospedó 4 noches en agosto de 2023
Respuesta de General Manager , el 31 ago. 2023
Dear Luz,Thank you for taking the time to share your feedback. You can make sure necessary actions will taken by regarding departments thanks to your feedback. We hope to welcome you back to Windsor Hotel & Convention Center Istanbul very soon!Sincerely,General Manager

8/10 Bueno

Cony J German

Viaje de negocios, Viaje familiar
Lugar agradable en una buena ubicación
Respuesta de Guest Relations Manager, el 17 dic. 2022
Dear Cony, Thank you for the Good review of our hotel! We are glad that you enjoyed your stay and Your feedbacks are significant to improve ourselves hope to see you again very soon. Best Regards,

10/10 Excelente

Jolanta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff members were very helpful and very clean lobby but rooms not so much. AC in the rooms not working properly even though it set up for 18 Celsius still not cold enough. I had to keep my window open over night so it was more comfortable and cooler. I
Se hospedó 11 noches en mayo de 2024
Respuesta de Guest Relations, el 23 may. 2024
Dear Jolanta, Thank you for sharing your experience. We would like to express our regret that we could not meet your expectations. As Windsor, we always work with great dedication to reflect our understanding of quality service to you. We would like to inform you that the air conditions in our rooms are adjusted according to the climate conditions of the country and is fully working. You can be sure that the necessary actions has been taken regarding the issues you mentioned. If we have the opportunity to host you again, we guarantee that we will provide an absolutely wonderful experience. Best Regards, Guest Relations Team

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wir mussten für alles bezahlen und es wurde in Euro verlangt
Se hospedó 7 noches en mayo de 2024
Respuesta de Guest Relations, el 23 may. 2024
Dear Peter, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

2/10 Terrible

HASHMUKHLAL

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This is not a Family friendly or couple friendly Hotel. It is simply a business city type hotel. The Reception and the front of house staff are are totally useless. Stayed seven days here but not once I saw any one of them engaging with the guests. They were all too busy on their mobile phones. No assistance with luggage or any other issues. The only person that was any good was the room cleaner. She was excellent and very helpful. I would not recommend this hotel for a holiday stay. There are far better hotels with very friendly staff in Istanbul. I definitely booked room with breakfast, but on arrival was told no breakfast is booked. So not a good start. They were too keen to sell me tours etc but service that you would expect in a so called 5 star hotel is totally lacking. The pool is very cold . The Spa prices are extortion. Avoid this hotel at all costs . Expedia should take this off their books for sure.
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Sareyah, muscat

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommended
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations, el 11 may. 2024
Dear Sareyah, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

10/10 Excelente

Sareyah, muscat

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations, el 9 may. 2024
Dear Sareyah, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff. That's all I need to say. Staff.
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Relations, el 5 may. 2024
Dear Ricardo, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

8/10 Bueno

Enis

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations, el 27 abr. 2024
Dear Enis, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

2/10 Terrible

Hatim

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor air conditioning. Poor customer care, zero professional, zero quality.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations, el 23 abr. 2024
Hatim, Thank you for sharing your experience. We would like to express our regret that we could not meet your expectations and provided you with a negative experience. As Windsor, we always work with great dedication to reflect our understanding of quality service to you. The exceptional situation you experienced surprised us as much as it saddened us. You can be sure that the necessary actions will be taken regarding the issues you have mentioned. If we have the opportunity to host you again, we guarantee that we will provide an absolutely wonderful experience. Sincerely, Guest Relations Team

2/10 Terrible

Hatim

No le gustó: Limpieza, servicios, condiciones de la propiedad
Stuff were mean and not honest. Frown faces with rude behavior. They provide rooms not as per as the reservation, air conditioning not working . I sweat all night long , I had to fight after midnight to change room . It is awful experience. That’s Turky services .. zero respect, zero service, zero customer support.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations, el 23 abr. 2024
Hatim, Thank you for sharing your experience. We would like to express our regret that we could not meet your expectations and provided you with a negative experience. As Windsor, we always work with great dedication to reflect our understanding of quality service to you. The exceptional situation you experienced surprised us as much as it saddened us. You can be sure that the necessary actions will be taken regarding the issues you have mentioned. If we have the opportunity to host you again, we guarantee that we will provide an absolutely wonderful experience. Sincerely, Guest Relations Team

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice Hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Team, el 30 mar. 2024
Dear Peter,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excelente

Haidar Hassan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service from the staff. Very welcoming and friendly people.
Se hospedó 13 noches en marzo de 2024
Respuesta de Guest Relations Team, el 15 mar. 2024
Dear Haidar Hassan,Thank you for crowning your Windsor experience with this wonderful review. As a team, we always strive to provide you with the highest quality and fastest service. We will be honored to share your comment full of beautiful words with our friends. We hope to welcome you again at Windsor Hotel & Convention Center soon. Sincerely,

8/10 Bueno

Hans

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Team, el 17 mar. 2024
Dear Hans,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excelente

Mohamed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations, el 6 mar. 2024
Dear Mohamed, We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

6/10 Aceptable

Ashish

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Mixed Experience at Windsor Hotel, Istanbul Positive Aspects: 1. Cleanliness: The hotel maintained a high level of cleanliness throughout our stay, ensuring a comfortable environment. 2. Facilities: The facilities provided were satisfactory, contributing to a generally pleasant experience. Negative Aspects: 1. Limited Vegetarian Options: As pure vegetarians, we faced a significant challenge with the scarce vegetarian food choices. The suggestion to rely on salads daily was not an ideal solution. 2. Closed Restaurant on Mondays: The hotel's restaurant being closed on Mondays was an unexpected inconvenience, and this information was not communicated beforehand. 3. Language Barrier: Communication proved to be challenging due to a limited understanding of English among the staff, making the overall experience more difficult. 4. Commercial Location: The hotel's location in an industrial/commercial area, distant from major tourist centers, might not be suitable for those seeking a more central location. Conclusion: While the Windsor Hotel in Istanbul offers cleanliness and decent facilities, the limited vegetarian options, unexpected closure of the restaurant on Mondays, language barriers, and a commercial location may affect the overall satisfaction, casting doubt on its claim as a 5-star establishment.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Ashish, Thank you for sharing your experience. We would like to express our regret that we could not meet your expectations and provided you with a negative experience. As Windsor, we always work with great dedication to reflect our understanding of quality service to you. The exceptional situation you experienced surprised us as much as it saddened us. You can be sure that the necessary actions will be taken regarding the issues you have mentioned. If we have the opportunity to host you again, we guarantee that we will provide an absolutely wonderful experience. Sincerely, Guest Relations Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations, el 26 feb. 2024
Dear Valuable Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to Windsor Hotel & Convention Center Istanbul very soon!Sincerely,

10/10 Excelente

Boban

Viaje de negocios, Viaje en pareja
Le gustó: Condiciones de la propiedad
Ok
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Team, el 26 feb. 2024
Dear Boban,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excelente

Sekou

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en febrero de 2024
Respuesta de Guest Relations Team, el 26 feb. 2024
Dear Sekou,Thank you for crowning your Windsor experience with this wonderful review. As a team, we work with great dedication to always provide the best quality service. Your satisfaction is our greatest gift. We hope to see you again at Windsor Hotel & Convention Center. Sincerely,

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Relations, el 22 feb. 2024
1-Dear Guest, First of all, thank you for taking your valuable time to give feedback. We are very happy to see that you were generally satisfied with your stay and our services. We hope to see you again soon at Windsor Hotel & Convention Center. Sincerely, Guest Relations Team

6/10 Aceptable

mustafa

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations, el 17 feb. 2024
Dear Mustafa,First of all, thank you for taking your valuable time to give feedback. As Windsor, we regret not being able to fully meet your expectations. We would be grateful if you could contact us with details about your accommodation experience. Our guests' experiences and feedbacks have always been a guide for us. We are waiting for your answer with impatience..Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations, el 17 feb. 2024
Dear Batuhan,Dear Valuable Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to Windsor Hotel & Convention Center Istanbul very soon!Sincerely,

8/10 Bueno

ADNAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relations Team, el 14 feb. 2024
Dear Adnan,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely

10/10 Excelente

ömer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations, el 13 feb. 2024
Dear Omer,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excelente

Ahmad

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Team, el 21 mar. 2024
Dear Ahmad,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

8/10 Bueno

KURSAD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Recep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Team, el 4 feb. 2024
Dear Recep,Thank you for crowning your Windsor experience with this wonderful review. As a team, we work with great dedication to always provide the best quality service. Your satisfaction is our greatest gift. We hope to see you again at Windsor Hotel & Convention Center. Sincerely,

10/10 Excelente

Emrah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good atmosphere
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations Team, el 4 feb. 2024
Dear Emrah,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excelente

Serkan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Team, el 4 feb. 2024
Dear Serkan,We very much appreciate your comments regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Sincerely,

6/10 Aceptable

Zeynep

Se hospedó 1 noche en enero de 2024

4/10 Malo

Kayhan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servis konusunda sınıfta kalmıştır !!!
Se hospedó 7 noches en enero de 2024
Respuesta de Genel Müdür, el 29 ene. 2024
Sayın Kayhan,Deneyiminizi paylaştığınız için teşekkür ederiz. Beklentilerinizi karşılayamadığımız ve sizlere olumsuz bir deneyim yaşattığımız için üzgün olduğumuzu belirtmek isteriz. Windsor olarak kaliteli hizmet anlayışımızı sizlere yansıtmak için her zaman büyük bir özveriyle çalışıyoruz. Yaşadığınız olağanüstü durum bizi üzdüğü kadar şaşırttı. Konaklamanız ile ilgili araştırmaların yapılarak, gerekli aksiyonları alınacağını belirtmek istiyoruz. Siz, değerli misafirlerimize iyi ve konforlu bir deneyim sunmak her daim önceliğimiz. Sizleri tekrar ağırlama fırsatımız olursa, kaliteli hizmet standartlarımızı yansıtcağımızı garanti ediyoruz.Saygılarımızla,

8/10 Bueno

jigyasa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager , el 26 ene. 2024
Dear Jigsaya,First of all, thank you for taking your valuable time to give feedback. We are very glad that you were pleased with your stay overall. We hope to see you again at Windsor Hotel & Convention Center soon.Sincerely,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Genel olarak çok güzeldi. Çalışanlar güler yüzlüydü,ortam temizdi. Memnun kaldık. :)
Se hospedó 4 noches en enero de 2024
Respuesta de Misafir İlişkileri, el 24 ene. 2024
Değerli Misafirimiz,Windsor Hotel & Convention Center'ı tercih ettiğiniz için en içten teşekkürlerimizi sunar, deneyiminizi paylaşmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isteriz.Hizmetlerimizden memnun kalmış olmanız bizleri çok sevindirmiş, değerli görüşleriniz tüm Windsor Hotel çalışanları için birer motivasyon kaynağı olmuştur.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excelente

Fahri

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Guest Relations Team, el 23 ene. 2024
Dear Fahri,We very much appreciate your rewiev regarding your stay at the Windsor Hotel & Convention Center. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon!

10/10 Excelente

Dakota

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend staying here. We had another place booked but were very unhappy and booked here the night before hoping it was better. It was amazing, the staff were amazing with helping us get around with transportation and recommending things to do. The room had a fantastic view, very clean and had no problem with it at all. Food from restaurant was also good, my daughter had to take an exam and it had great wifi and was very quiet so she could complete it. You won’t be disappointed staying here.
Se hospedó 5 noches en enero de 2024
Respuesta de Guest Relations Team, el 23 ene. 2024
Dear Dakota,Thank you for crowning your Windsor experience with this wonderful review. As a team, we work with great dedication to always provide the best quality service. We are honored that our teammates left their mark. Your satisfaction is our greatest gift. We hope to see you again at Windsor Hotel & Convention Center. Sincerely,

10/10 Excelente

Layne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de General Manager , el 21 ene. 2024
Dear Layne, We are grateful for crowning your Windsor experience with this wonderful review. Providing the best quality service to you, our valued guests, is one of our priorities. Receiving this feedback from you honors us and motivates us to always do better. We hope to see you again at Windsor Hotel & Convention Center soon. Sincerely,

10/10 Excelente

Borica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr gut
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager , el 20 ene. 2024
Dear Borica,Thank you for taking your valuable time to give feedback. We see that you were satisfied with your stay and we are happy about that. The comfort and satisfaction of you, is always our priority. We look forward to welcoming you again to Windsor Hotel & Convention Center.Sincerely,

10/10 Excelente

Yanitsa, Wiesbaden

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager , el 20 ene. 2024
Dear Yanitsa,Thank you for taking the time to share your feedback. The feedback of our valued guests is very valuable for our self motivation and improvement. Therefore, we are very happy to see that you were satisfied with your stay. We look forward to welcoming you again to Windsor Hotel & Convention Center.Sincerely,

10/10 Excelente

Ahmad Mansoor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was absolutely perfect
Se hospedó 11 noches en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
1-Dear Ahmad,Thank you for taking the time to share your feedback. The feedback of our valued guests is very valuable for our self motivation and improvement. Therefore, we are very happy to see that you were satisfied with your stay. We look forward to welcoming you again to Windsor Hotel & Convention Center. Sincerely,

10/10 Excelente

Abdulqader

Se hospedó 13 noches en diciembre de 2023
Respuesta de General Manager, el 19 ene. 2024
2-Dear Abdulqader,Thank you for crowning your Windsor experience with this wonderful review. As a team, we work with great dedication to always provide the best quality service. Your satisfaction is our greatest gift. We hope to see you again at Windsor Hotel & Convention Center. Sincerely,

10/10 Excelente

Krasimira

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 19 ene. 2024
Dear Krasimira,First of all, thank you for reviewing your Windsor experience and complimenting it with wonderful words. As a team, we work hard to always offer you the best. We are very happy to see that we were able to achieve this based on your feedback. As Windsor, it is our top priority to give you the feeling of home. We know we will see you again at Windsor Hotel & Convention Center and we look forward to welcoming you. Sincerely,

10/10 Excelente

Krasimira

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am very happy with my stay at this hotel. The rooms are clean and beautiful. I booked a junior suite and it was very large & comfortable, felt like an apartment. It is perfect for a longer stay. There was issue with the heat in my room for the first couple days which made me a little upset because I was very cold. I went to the front desk and the front desk agent ( I regret I didn't get his name ) kindly offered me a new room right away. One of the employees came to help me with the luggage and escorted me to my new room. It was so warm and cozy, I absolutely loved it and really enjoyed the stay for the next few days. The restaurant on the 17th floor ( The Crown ) was fantastic. The food was so delicious and the view was amazing. The bartender made me a special drink, which was very tasty. You should definitely check it out. It is much better than the restaurant in the lobby area.
Respuesta de General Manager , el 18 ene. 2024
Dear Krasimira,Thank you for crowning your Windsor experience with this wonderful review. As a team, we always strive to provide you with the highest quality and fastest service. We will be honored to share your comment full of beautiful words with our friends. We hope to welcome you again at Windsor Hotel & Convention Center soon. Sincerely,

6/10 Aceptable

Malek

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager , el 18 ene. 2024
Dear Malek,First of all, thank you for taking your valuable time to give feedback. As Windsor, we regret not being able to fully meet your expectations. We would be grateful if you could contact us with details about your accommodation experience. Our guests' experiences and feedbacks have always been a guide for us. We are waiting for your answer with impatience..Sincerely,

10/10 Excelente

Batuhan

Se hospedó 5 noches en enero de 2024
Respuesta de General Manager , el 18 ene. 2024
Dear Batuhan,Thank you for choosing Windsor Hotel & Convention Center. We are very happy to see that you were satisfied with your experience at our facility. We always strive to offer you a unique experience by combining the aura of Windsor with our friendly service. We will be honored to host you again!Sincerely,

10/10 Excelente

soodabeh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They need to do more!
The stay was ok however it deserve to be a 4 star instead of 5 star. It was clean and staff were friendly. good thing about it was the taxi station next door which made it easy for us to get a taxi. They need to add much more to their rooms to claim the 5 star hotel - They need a full set of soap, shampoo, etc + they need paper tissues, toothpaste, tooth brush (like basic stuff). They would bring it to us if we were to call and ask for it but a 5 star hotel shouldn't be hesitant to provide basic hygiene material.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager , el 18 ene. 2024
Dear Soodabeh,Thank you for sharing your Windsor experience. Overall, although we are glad that you were satisfied with your stay, we see that your expectations were not fully met. You can be sure that the necessary actions will be taken quickly regarding the issues you have mentioned. Your feedback is very valuable to us. We look forward to welcoming you again at Windsor Hotel & Convention Center soon.Sincerely,

4/10 Malo

Beycan

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 18 ene. 2024
Dear Beycan,First of all, thank you for taking your valuable time to give feedback. As Windsor, we regret not being able to fully meet your expectations. We would be grateful if you could contact us with details about your accommodation experience. Our guests' experiences and feedbacks have always been a guide for us. We are waiting for your answer with impatience..Sincerely,

8/10 Bueno

Melvin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager , el 9 ene. 2024
Dear Melvin,Thank you for taking the time to share your feedback. The feedback of our valued guests is very valuable for our self motivation and improvement. Therefore, we are very happy to see that you were satisfied with your stay. We look forward to welcoming you again to Windsor Hotel & Convention Center.Sincerely,