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Opiniones de Clarion Hotel Jackson Northwest

2.5 out of 5
Clarion Hotel Jackson Northwest
541 Carriage House Drive, Jackson, TN

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 182 de 931 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 257 de 931 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 215 de 931 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 135 de 931 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 142 de 931 opiniones" "

6.8/10

Limpieza

7.2/10

Servicio y personal

5.2/10

Servicios

6.0/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Elias

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel sucio
Lamentablemente fue el peor hotel donde me he hospedado. Muy sucio en general. No se antojaba ni darse un baño. No recomendable
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2019

4/10 Malo

martin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was terrible, old looking, the bathtub was dirty and damage... the pool wasn't in service... everywhere had construction stuff laying around...
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El lugar para el descanso que necesitas.
Recomiendo el lugar al 100% buenas instalaciones además de buenos sitios de comida muy cerca
Se hospedó 1 noche en agosto de 2018

6/10 Aceptable

Veronica

Viaje familiar con niños
Good parking, nice room for the price. Was questioned about who was staying in our room by the front desk when we had friends visit us while we were there (it was a group trip & some of us stayed in separate hotels)..
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Much larger and nicer on the inside than I expected. Very spacious lobby and rooms. Bed was comfortable and the property was quiet. Lots of dining options within walking distance right off the bypass
Se hospedó 1 noche en abril de 2024

4/10 Malo

Robin

Viaje en pareja
No le gustó: Limpieza y servicios
We decided to stay here in spite of the poor reviews because we were in a bind. We had a choice between two 2-star hotels and chose this one. The facilities seems to be still going under renovation as seen in our room where some things were new like the lampshades, but some things were in poor shape like the bathtub. It was not properly cleaned - a used bar of soap was still in the soapdish. The fiberglass tub/shower looked like it had been painted. And it was beginning to peel in several places. It was not a pleasant experience taking a shower in there. sheets and towels were clean. The towels were very thin and flimsy and you could easily use 2 to 3 to dry off after your shower. The desk clerk was friendly enough, but seemed to be more interested in phone calls coming in and people walking through the lobby. Check in seemed to take a long time. I saw references to the hundred dollar deposit in the reviews and sure enough he charged that to my credit card. I’m not sure why though unless they experience a lot of damage from other clients. Definitely don’t stay here unless you’re in a real bind and want to go on the cheap side.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Mircea

I have a bad experience, staying with this hotel, nasty and dirty, the hallway, the bathroom
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Shelby

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
I will NEVER stay here!! We walked in and there was literal BUGS crawling on the walls and the floors. It was NASTY.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Del

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room looked liked the only thing house keeping does is make the bed and refold the towels. It was cheap, but very dirty.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Curlee

Viaje de negocios
Se hospedó 6 noches en enero de 2024

10/10 Excelente

DANIEL

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Very interesting older property that has a weird vibe. Seems to be in process of some renovations. Very disgusting carpet throughout building. Would not want to walk barefoot around room.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Dorrington

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
It looked like there was some renovation going on, but it was what we needed at that time.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Shekera

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Pleasant staff and easy check-in.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Joshua

Viaje familiar
No le gustó: Servicios
The stay was good. Staff wasnt too pleasant
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Gayle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stinky. Bed was sunk in and worn. Tub dirty. No coffee maker.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
We knew that staying here would not be perfect. The price of the room was cheap so we knew it would have its quirks. But after inspecting FOUR different hotel rooms, it wasn’t worth sleeping there for three nights with a one year old. There was black mold, cockroaches, white powder substance, and water stains in each of the 4 rooms the hotel employee gave us keycards for. Thankfully after the fourth room he gave us our refund.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Although hotel is older it was very clean and I enjoyed how spacious the room was! Check in and out was very friendly.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tom, Springfield

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Prompt check in, plenty of parking, big open lobby, spacious room, and many eating options near by.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Heather

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
Fine but not really worth the $$
The check in was a shock to know I had to pay an additional 50$ deposit. And then the room was okay but smelled of cats and another order o couldn't identify. The breakfast bar was not as advertised. It was fine but not really worth the extra 20$ when you can go across the street and get waffle house.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Dawn, Grand Saline

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very old and run down. Not maintained or kept up to date. Very dark and dreary. Staff not welcoming. Bathtub peeling. Wallpaper peeling off of wall. NOT RECOMMENDED!!!!!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Pam

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Just ok
Looks a lot better in pics . Bed was ok , tiny tv , very outdated place in general . The light in shower is a ceiling fixture and a shock hazard . Very unsafe . We didn’t bother with the breakfast . Would not stay again ! But the Italian restaurant across the street was great . Best part of the stay
Very unsafe , not waterproof!
Tiny for the size room which was pretty big
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

June

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Cedric

No le gustó: Limpieza y condiciones de la propiedad
Nothing
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Melvin

Le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

JoAngela

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gentleman at the front desk was not welcoming and was very stand offish. We did not feel welcomed. I opted for the queen suite, and our first room was terrible. The bathtub was peeling and broken, the toilet seat was chipped and broken and the kitchenette had a dead roach on the counter. I called the front desk and the gentleman picked up the phone and immediately hung up before I could say anything, twice. I finally spoke to him and he gave us a different room. This room was better but still bad. It's a smoke free hotel, but the room smelled of smoke, it was dirty, there was a band aid on the wall, holes in the ceiling and the floor. When I called again he said he'd give us another room but wouldn't guarantee that it would be better.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Roy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Disappointing. Old and outdated. No USB ports, so bring your charger. Shower leaking. Bugs In room (had to switch rooms). Worst coffee I ever tasted. No contactless payment options. Might as well have stayed at a discount motel, because it wasn’t cheap. Soiled carpet, and dirty windows. Only positives was the Large room with a sofa, and the great location.

4/10 Malo

Reggie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not recommended
I had pre-paid my reservation, but they could not process it on the computer so I was required to pay in cash before I was given a key. The bathtub was peeling from paint hotel is in as is condition as the renovating there was no breakfast, which was part of the deal so clearly it was overrated and under delivering.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good Value property had some. Dated stuff but overall very clean and good
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

tim

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old and wore out. Parking lot dirty which is an indication of property condition. Hall ways dark, light bulbs out. Bathtub wore out falling apart. Carpet stained, I would suggest you wear your socks. White bed sheets semi clean but had stains and holes. Room furniture wore out and full of damage. Lots of signs taped all over the place with instructions from the staff. Very amateurish.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not the cleanest. Stayed for one night, and most likely will not stay again. Needs a lot of upgrades.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Anita

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Not worth it
There is nothing welcoming in the lobby or in the room. The room was dark, only 1 bulb in bedside lamp that hold 2 bulbs. As a senior low light is hard. The room had funnky smelll. One bedside light bulb flickered on off had to turn it off. The other side had no lamp so i moved one from desk. The bathroom was hideous. The tub was peeling, a towel bar was falling off the wall. The showerhead was broken. Water was everywhere. I didnt expect high end at the price point, but it was pretty disgusting. At check, i barely understood the man. When i asked about returning deposit a customer said they wont return it you smoke. The man at the looked bewildered. When i checked the was rude. I wanted her to know i had pulled out the sofa away from wall to retrieve my earring, lots of trash there.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property, Rooms wash horrible will never stay there again and going to tell everyone about that Dame place it need to be condemned I can go on and on talking about that place
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just a quick stop off 40
Quiet hotel but continental breakfast wasn't much. Room was nice but TV was small with bad reception.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Candice

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Alvin

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great stay but my room had the smell of cigarette smoke
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Tyson

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very run down and filthy.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

James g

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lobby looks new But rooms and hallway carpeting is worn and looks look s like it needs to be replaced to match lobby look
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Demarcus

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

4/10 Malo

Nina

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Disappointed ☹️
After searching many locations, I had chose this hotel because it had an indoor swimming pool. The price was quite a bit higher than other hotels but due to the safe location, cleanliness, well known reputation as well as the indoor pool. I had my grandson, 5 years old, for the weekend and I had promised to carry him swimming but unfortunately it had been raining nonstop. So wanting to keep my promise and make him happy I spent the extra money so he could get to swim. The host was very polite upon arrival but unfortunately after paying, I find out after my grandson ran to the pool saying why isn’t there any water in the pool and the host stated the pool was closed, of course already exhausting my options we stayed. My grandson asked repeatedly and could not understand why there was no water in the pool after trying to explain and calm him. So unfortunately this stay was a total waste and disaster.😔
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 21 jul. 2023
Dear Guest,We sincerely apologize for the inconvenience and disappointment you and your grandson experienced with the pool being closed. We understand how important it was for you to keep your promise, and we deeply regret that we were unable to fulfill that. Your feedback is valuable to us, and we will work to improve our communication regarding pool availability. Please know that we value your patronage and hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

cheri

No le gustó: Limpieza y condiciones de la propiedad
Desolate and deserted lobby-no furniture in entire lobby and atrium area-no water in pool or pool furniture-dirty carpet in room-we left and did not stay here
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager., el 19 jul. 2023
Dear Cheri,Thank you for your stay. I’m sorry that we could not exceed your expectations in every way. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

8/10 Bueno

Rachael

Se hospedó 1 noche en julio de 2023

4/10 Malo

Jacqueline

Viaje familiar
No le gustó: Servicio y personal
Someone tried to charge my card a 2nd time to pay for my room. At 1 am 1 night after i had already paid and checked in
Se hospedó 14 noches en junio de 2023
Respuesta de Hotel Manager, el 21 jul. 2023
Dear Guest,We apologize for any inconvenience or confusion regarding the unauthorized charge on your credit card. This is certainly not the experience we want our guests to have during their stay. We take matters like these very seriously, and we will investigate the issue thoroughly to ensure it doesn't happen again in the future.Please rest assured that the security of our guests' information is of utmost importance to us. We have already initiated an internal review to identify the cause of this incident and prevent any similar occurrences.If you haven't already done so, we recommend contacting our front desk or management immediately to report the unauthorized charge. Our team will work swiftly to resolve the issue and ensure you are not billed incorrectly.Once again, we apologize for this inconvenience, and we thank you for bringing it to our attention. We value your patronage and want to assure you that your satisfaction and security are our top priorities. If there's anything else we can assist you with, please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Manager

4/10 Malo

F., WINSTON SALEM

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property has a run down appearance. Attempts have been made for some updates to finishes, but bathrooms neglected. Staff is not friendly at all. Felt as if we were an inconvenience to staff. Checked out two days ago - no receipt still.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 11 jul. 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us. We take guest satisfaction very seriously, and we regret that our staff did not meet your expectations. Rest assured, we will address the issues you raised with our team to ensure improvements are made. Regarding the missing receipt, we apologize for the delay and will promptly provide you with a copy. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Was ok
Had to switch rooms due to the springs popping through the mattress. Hotel isn't bad for the price just need new beds
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager., el 5 jul. 2023
Dear Guest,Thank you for the review. I am pleased that you found a generally nice experience. We regret and are disappointed that we didn't meet your expectations. Our assurance to you is this: Staying with us again will get you a great experience. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.

4/10 Malo

BIRONDA

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
FILTHY.. NEED TO BE RENOVATED
It wasn't clean at all.. tube was dirty. had soap scum. I had booked the reservations online drove 9 hrs for family reunion Carpet was filthy.. Had to go out and purchase some cleaning 😌 products just to sanitize and wipe things down.. Wasn't a good experience at.. if i could have gotten a refund i would have paid $50 a nite to stay somewhere else.. Not sure if they where privately owned but i believe Hotels.com need to make visits to some of the hotels.. CLARION HAS LEFT A BAD TASTE IN MY MOUTH.. THE ENTIRE HOTEL NEED TO BE RENOVATED FROM THE TOP TO THE BOTTOM.. NEVER WILL STAY THERE AGAIN..
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Manager., el 5 jul. 2023
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excelente

Odafi

Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager., el 22 jul. 2023
Dear Guest,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.