Lobby

Opiniones de Econo Lodge Jacksonville

2 out of 5
Econo Lodge Jacksonville
1181 Airport Road, Jacksonville, FL

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 61 de 280 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 87 de 280 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 280 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 280 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 280 opiniones" "

7.0/10

Limpieza

7.8/10

Servicio y personal

6.2/10

Servicios

6.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Dalanys

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Mi cuarto estaba lleno de moskitos
Se hospedó 3 noches en febrero de 2023
Respuesta de Nita Patel, el 2 mar. 2023
Dear Dalanys: Thank you for the feedback of your recent visit. Please accept our apologies for the issue you experienced. We have since taken care of that and hope that you will give us another chance and choose to stay with us again.

4/10 Malo

Aymeth

Se hospedó 1 noche en marzo de 2022
Respuesta de Nita Patel, el 17 mar. 2022
Thank you for rating your recent stay. Please accept our apologies for not meeting your expectations, but we do hope that you will give us another opportunity to provide you with a more pleasant stay.

4/10 Malo

Jose

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nita Patel, el 30 dic. 2020
Dear Jose: Thank you for the feedback of your recent visit. We are glad you had an enjoyable stay and look forward to seeing you again soon!.

10/10 Excelente

Angel, Miami

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Noisy restaurant cleaning at night, rooms needs several changes like Painting, fixtures changes and TV input selection, no phone, etc….
Se hospedó 2 noches en abril de 2024
Respuesta de Mike, el 26 abr. 2024
Hey Angel,Thank you for your feedback! We're thrilled to hear that you found our restaurant cleaning exceptional and appreciate your understanding as we work to maintain our standards. Your suggestions for room improvements are noted, and we're constantly striving to enhance our accommodations to ensure a comfortable stay for all our guests. We value your input and will use it to make positive changes. We hope to have the opportunity to welcome you back and provide an even better experience in the future!

2/10 Terrible

Scherazade

Viaje de negocios
I refused to stay to much of in and out traffic
Se hospedó 1 noche en abril de 2024
Respuesta de Mike, el 11 abr. 2024
Thank you for your feedback.

8/10 Bueno

Walter

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike, el 8 abr. 2024
Hey Walter,It's wonderful to hear about the renovation efforts! Your commitment to enhancing the space is truly commendable. The positive changes you've made are evident and reflect your dedication to providing an improved experience for your patrons. While there may be some areas to address regarding staff courtesy, I have no doubt that with such proactive measures in place, any issues will be swiftly resolved. Keep up the fantastic work, and I'm confident that your continued efforts will lead to even greater success!

10/10 Excelente

Bianca

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was nice in the room. The shower curtain had orange stains.. Other than that it was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike, el 25 mar. 2024
Hey Bianca,Thank you for awarding a perfect 5 out of 5 stars! Your rating indicates that you had an exceptional experience, and I'm delighted to hear that. If there's anything specific that stood out to you or if you have any additional feedback you'd like to share, please feel free to do so. Your satisfaction is our priority, and we appreciate your positive review!

2/10 Terrible

Paul

Se hospedó 1 noche en marzo de 2024
Respuesta de Mike, el 8 abr. 2024
Hey Paul,I'm delighted to hear about the renovation! Your dedication to improving the space is truly commendable. Every step towards enhancing the environment shows a commitment to excellence. While there might be room for improvement in staff courtesy, I'm confident that with your proactive approach, it will be addressed swiftly. Keep up the great work, and I'm excited to see the positive impact of these changes unfold!

6/10 Aceptable

Yves

Le gustó: Servicio y personal
Places pour l'amélioration, s'assurer que les appareils électrique soient fonctionnelle
Se hospedó 5 noches en marzo de 2024
Respuesta de Mike, el 25 mar. 2024
Hé Yves,C'est une excellente suggestion pour l'amélioration. Il est crucial que tous les appareils électriques soient fonctionnels pour assurer le confort et la satisfaction des clients. En s'assurant que les équipements tels que les télécommandes de télévision, les grille-pains et les distributeurs de jus fonctionnent correctement, l'établissement peut offrir une expérience client plus agréable et sans tracas. Cette attention aux détails contribuera certainement à améliorer la qualité globale du service. Merci d'avoir partagé votre avis constructif!

10/10 Excelente

Christopher, Fort Lauderdale

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Manager called and corrected a mistake I made and had my rooms ready when I arrived. Customer service was excellent from beginning to finish.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike, el 25 mar. 2024
Hey Christopher,That's fantastic to hear! It sounds like your manager handled the situation with professionalism and ensured everything was resolved before your arrival. It's great to know that the customer service experience was excellent from start to finish. Thank you for sharing your positive experience!

2/10 Terrible

albert

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We paid for the breakfast for 2 people and this hotel doesn’t have even coffee !It is very shady place in dangerous neighborhoods. We do not recommend it to anyone !
Respuesta de Mike, el 20 feb. 2024
Hey Albert, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we are taking immediate steps to address the issues you've raised to ensure a more enjoyable experience for all our guests. Additionally, we'd like to offer our heartfelt appreciation for choosing to stay with us and for providing your feedback. We strive to continuously enhance our services, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay. Thank you for your understanding and patience.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
convenient good price
Bit dirty outside. Mediocre breakfast. Room decent. Convenient to airport. good price
Se hospedó 1 noche en enero de 2024
Respuesta de Mike, el 2 feb. 2024
Thank you for sharing your thoughts on the hotel. It's great to hear that the room was decent and that the location was convenient for the airport. Plus, a good price is always a plus! Your feedback about the breakfast and cleanliness outside is noted, and I hope the overall experience was still enjoyable. Your input helps future guests make informed decisions.

10/10 Excelente

Asong

The hotel is just ok
Se hospedó 1 noche en enero de 2024
Respuesta de Mike, el 2 feb. 2024
I appreciate your feedback about the hotel, and I'm glad to hear that it's at least okay. If there's anything specific you liked or any suggestions for improvement, please feel free to share, as your input can help make future stays even better.

2/10 Terrible

Shandrieka

Roaches was ever where , didn’t even have a comfortable on the bed
Se hospedó 1 noche en enero de 2024
Respuesta de Mike, el 25 ene. 2024
Hey Shandrieka,I'm sorry to hear about the issues you encountered during your stay. To help the hotel improve, consider providing feedback on these concerns so they can work towards providing a more comfortable and pest-free experience for their guests.

2/10 Terrible

Alton

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty I checked in early smell was horrible heater didn't work was given a space heater it didn't work room was smelly it was absolutely horrible AND THEY REFUSED MY REFUND AND I LEFT BEFORE TIME TO CHECK IN
Se hospedó 1 noche en enero de 2024
Respuesta de Mike, el 25 ene. 2024
Hey Alton,I'm sorry to hear about your unpleasant experience. It's essential to provide constructive feedback to the hotel management to help them improve their services for future guests. Sharing your concerns can contribute to positive changes in their accommodations.

10/10 Excelente

Chism

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mike, el 2 feb. 2024
Hey Chism, Fantastic! A perfect 5 out of 5 rating is wonderful to hear. It sounds like you had an excellent experience, and we're delighted to have met or exceeded your expectations. If you have any specific highlights or details you'd like to share about your experience, please feel free to do so. We hope to welcome you back in the future!

10/10 Excelente

David

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Awesome room, excellent staff, very clean, highly recommend
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mike, el 25 ene. 2024
Hey David,That's wonderful to hear! Thank you for sharing your positive feedback about the awesome room, excellent staff, and cleanliness. Your recommendation is appreciated!

10/10 Excelente

Kelsey

Se hospedó 2 noches en noviembre de 2023
Respuesta de Mike, el 2 feb. 2024
Hey Kelsey, That's fantastic to hear! A 5 out of 5 rating is truly appreciated, and we're thrilled that you had such a great experience. If there's anything specific you'd like to highlight or if you have any feedback to share, please feel free to do so. Your positive feedback is valuable, and we look forward to serving you again in the future!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean
Clean, very nice room, staff helpful
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mike, el 25 ene. 2024
Hey David,We're thrilled to hear that you had a clean and enjoyable stay with us! Our team takes great pride in providing excellent service, and we're delighted that you found our staff to be helpful. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!

8/10 Bueno

Wanda

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Brione

Se hospedó 2 noches en octubre de 2023

4/10 Malo

Renee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Shaniqua

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Danyell

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Tina

Viaje familiar
Le gustó: Servicio y personal
Well false advertising on free breakfast and coffee 24 hours neither was available cleaning stuff was sitting on table in the room
Se hospedó 1 noche en octubre de 2023
Respuesta de Mike, el 25 ene. 2024
Hey Tina,I'm genuinely sorry for the discrepancies you encountered during your stay. We deeply appreciate your feedback as it allows us to rectify these issues and deliver the experience you deserve. We're committed to ensuring that our amenities, including free breakfast and 24-hour coffee, are consistently available for our guests. Your comfort and satisfaction remain our utmost priority, and we'll take immediate steps to address these concerns. Thank you for sharing your experience, and we look forward to the opportunity to provide you with an improved stay in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Tiana

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst motel I've ever stayed at
Arrived at 2 am, found room hadn't even been cleaned. No blanket or sheets on the bed, big bag of trash on the bathroom counter. Was too tired to go complain so I went to sleep in my clothes. Next morning I went for breakfast, and when I returned, couldn't get into my room. Had to wait a half hour because the attendant didn't have a master key, and had to call for help.
Bed condition upon arrival
Bathroom upon arrival
Se hospedó 1 noche en octubre de 2023
Respuesta de Mike, el 25 ene. 2024
Hey John,I apologize for the inconveniences you faced during your stay at our hotel. We truly value your feedback, as it helps us identify areas for improvement. Rest assured, we are taking your comments seriously and will work diligently to ensure such issues do not recur. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you for bringing this to our attention, and we appreciate your patience.

2/10 Terrible

JESSE

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room floors were dirty. Air conditioner ran rough. The furniture all beat up and warn. Huge gap under room door and had to stuff a towel underneath so bugs wouldn’t come inside.
Se hospedó 1 noche en agosto de 2023
Respuesta de Nita Patel, el 3 sept. 2023
Dear Jesse: Thank you for letting us know about your stay. Please accept our sincerest apologies for not meeting your expectations. However, we do hope that you will give us another chance to provide you with a great stay soon. Thanks again!

6/10 Aceptable

Chakira A

No le gustó: Servicios
No wash clothes
Se hospedó 1 noche en agosto de 2023
Respuesta de Nita Patel, el 3 sept. 2023
Dear Chakira: Thank you for the feedback from your recent stay. Please accept our apologies for not providing wash cloths in your room. Front desk would have gladly provided you with some if requested. However, please give us another opportunity to provide you with a great stay.

6/10 Aceptable

Kevin

Se hospedó 1 noche en julio de 2023
Respuesta de Nita Patel, el 31 jul. 2023
Dear Kevin; Thank you for the feedback of your recent stay. We are glad you had a satisfactory stay but do hope that we can provide you with an even better stay soon.

10/10 Excelente

Debra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Nita Patel, el 31 jul. 2023
Dear Debra: Thank you for the perfect rating of your recent stay. We are delighted you had a wonderful stay and hope that your next stay will be just as great. See you soon!

2/10 Terrible

Meloney

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gross!
Everything was disgusting and dirty. The room was smelly and mold in the bathroom.
Se hospedó 1 noche en junio de 2023
Respuesta de Nita Patel, el 31 jul. 2023
Dear Meloney: thank you for the feedback of your stay. Please accept our apologies for not meeting your expectations.. We do hope that you will give us another chance and let us provide you with a great stay.

10/10 Excelente

Sheree

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property staff were great! The area is a little questionable, but we’re also not from around here.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nita Patel, el 18 jun. 2023
Dear Sheree: Thank you for the feedback of your recent stay. We truly appreciate it and do apologize for the late response. We are very happy you had an enjoyable stay and look forward to providing you with another great stay soon. Thanks again!

6/10 Aceptable

JUDY M.

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
nice checkin but website said breakfast, No.
Se hospedó 1 noche en abril de 2023
Respuesta de Nita Patel, el 28 abr. 2023
Dear Judy: Thank you for providing feedback of your recent stay. We are glad you had a pleasant stay but do apologize for the lack of breakfast. We just very recently stopped breakfast services and are in the process of updating various websites. We do however, hope that you will visit us again soon.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Minimal Quality
No working telephone, or microwave, or tv remote.
Se hospedó 2 noches en abril de 2023
Respuesta de Nita Patel, el 12 abr. 2023
Thank you for the feedback. Please provide further details as to which date and which room you stayed in so that we can check. Also , front desk, if notified would have taken care of these issues. Please accept our apologies and we hope that you will let us provide you with a great stay soon.

8/10 Bueno

Sheldon

Le gustó: Limpieza y servicio y personal
nice enough
room was comfortable but a little dated. coffee maker leaked as it brewed.
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 12 abr. 2023
Thank you for the feedback of your recent visit. We are glad you had a pleasant stay and hope that your next stay will be even better.

4/10 Malo

Michael

Le gustó: Servicio y personal
No le gustó: Limpieza
I have never been to a hotel where the guest were so loud. From sounds mike rolling a ball or marbles on the dollar above me that went on for over 2 hours and still noisy . People with doors open sitting on Backs of trucks in parking lot smoking and I assume drinking having a good time . But it got I bit irritating after the first hour . They finally stopped some and went inside at 10pm but still ? This is not your home or front yard to hang out on . I hope it quiets down before midnight . Not at all what I was expecting . I thought it would be much quieter and not so many with doors open carrying on out front of their rooms is all . Not a good first time, sorry
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 30 mar. 2023
Dear Michael: Thank you for the review of your recent stay. The noise from other guests is not normally ever an issue but we do wish you had let front desk know so it could have been taken care of. There is no reason why you should have had to tolerate that. It was a construction crew that had several rooms and they were aware of the 10pm limit. We do hope that you will give us another chance to provide you with a more pleasant stay soon.

4/10 Malo

Danielle

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Argument between staff and customers was scary in lobby
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 30 mar. 2023
Thank you for the feedback of your recent visit. Not really sure what you witnessed and when since you checked in very late. However, disputes do occur for various reasons with guests sometimes and we try to settle it calmly. Please accept our apologies for your experience.

2/10 Terrible

Ali

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cockroaches seen in hotel Libya and in the room ,, our suit was on main floor and there was a 2” gap under the entrance door which let mice in and also down pipe was dropping water on from the roof right on our front door and water was coming in the room and pooling in the middle or the area and the staff weren’t knowledgeable about booking on line overall was terrible place to stay
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 30 mar. 2023
Thank you for the feedback, Please accept our apologies for not meeting your expectations. We are working on fixing some of these issues but be assured I have never seen mice on the property ever. We do hope that you will give us another chance as we continually make improvements.

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desk clerk using fowl language when checking because of migrants. Told us who had reservation to wait as she checked in 9 people. We left and came back and was told only room left was a smoking room. Cockroaches in room. Would never go back!
Se hospedó 3 noches en marzo de 2023
Respuesta de Nita Patel, el 11 mar. 2023
Dear James: Thank you for your feedback. Please accept our sincerest apologies for the issues you encountered and for not meeting your expectations. However, we do hope that you will allow us another opportunity to provide you with a great stay.

8/10 Bueno

William L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only potential concern was the amount of space under the door where any number of 8, 6 or 4 legged critters could enter..... Just a thought.
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 10 mar. 2023
DearWilliam: Thank you for the feedback from your recent stay. We take all comments seriously as it allows to address certain issues. However, we are glad you had a pleasant stay and hope that you will choose to stay with us again.

6/10 Aceptable

Jack, Cresson

Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 30 mar. 2023
Dear Jack: Thank you for the rating of your recent stay. We are glad you had a pleasant stay but hope that your next stay will be even better.

10/10 Excelente

RONALD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Nita Patel, el 6 mar. 2023
Dear Ronald: Thank you for taking the time to rate your recent stay. We are delighted you had an excellent stay and truly appreciate the perfect 10 rating. We look forward to providing you with another great stay soon.

4/10 Malo

Christopher

Se hospedó 2 noches en febrero de 2023
Respuesta de Nita Patel, el 2 mar. 2023
Thank you for the rating of your recent stay. Please accept our apologies for not meeting your expectations but we hope that you will give us the opportunity to provide you with a more pleasant stay again soon. Thanks again!

2/10 Terrible

Tonya

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bed was horrible, bug's in the room, the toilet flush so loud it scares you and the entire office smell like smoke
Se hospedó 1 noche en septiembre de 2022
Respuesta de Nita Patel, el 7 oct. 2022
Dear Tonya : Thank you for the feedback of your recent stay. Please accept our apologies for not meeting your expectations. I assure you we will work hard to fix these issues and i hope that you will give us another try and let us provide you with a more pleasant stay.

4/10 Malo

Anjalo

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Beds had stains
Se hospedó 1 noche en julio de 2022
Respuesta de Nita Patel, el 4 ago. 2022
Dear Guest: Thank you for the feedback of your recent stay. Please accept our sincerest apology for not meeting your expectations. We would have gladly exchanged your room if brought to ath attention of front desk staff. However, I hope that you will give us another opportunity to provide you with a great stay

8/10 Bueno

Rob

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
You get what you pay for
Extremely friendly staff! But the property needs a lot of attention inside and out, You get what you pay for , so did not expect the Hilton.
Se hospedó 1 noche en julio de 2022
Respuesta de Nita Patel, el 5 jul. 2022
Dear Rob: Thank you for the feedback of your recent stay. We are glad you were happy with our staff and we are working on making improvements. We do hope that you will choose to stay with us again and let us provide you with a great stay.

2/10 Terrible

Megan

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We walked in our room and the first thing we did was start looking for another hotel. The overwhelming odor of urine was disgusting. The bed linens were so stained I wouldn’t even sit on the bed. Thankfully we were able to find another place to spend the night.
Se hospedó 1 noche en mayo de 2022
Respuesta de Nita Patel, el 14 jun. 2022
Dear Megan: Thank you for letting us know about your recent visit. Please accept our sincerest apologies and I assure that is not our norm. I hope that you will give us another chance to provide you with a great stay.

8/10 Bueno

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay
Receptionist at the front desk was friendly and helpful, pleanty of parking,rooms have been updated , pleanty of hot water with pleanty of presure small cleaning cleaning issues corners in the shower needs dehaired. The door is secure but has a gap around the door needs to ba able to seal and a better mattress bed feels like u are sleeping on the springs
Se hospedó 1 noche en abril de 2022
Respuesta de Nita Patel , el 6 may. 2022
Dear Victoria: Thank you for your feedback. It is truly appreciated. We are delighted you enjoyed your stay apart from the couple of items you mentioned. We are hoping to address and correct these too soon. We hope that you will choose to stay with us again soon and give us the opportunity to provide you with an even better experience. Thanks again!