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Opiniones de Holiday Inn Express Jacksonville - Blount Island, an IHG Hotel

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 573 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 246 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 54 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 1002 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kiowa

Le gustó: Limpieza, servicio y personal, servicios
Todo bien
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management, el 10 oct. 2023
Hi Kiowa, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excelente

Yemni

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo limpio , lugar agradable
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relations Management, el 25 abr. 2023
Dear Yemni, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are delighted that you love our guest room! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buen lugar y muy limpio todo
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations Specialist, el 15 mar. 2023
Hi Carlos, Thank you for your recommendation, and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 Bueno

Alvaro

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 26 mar. 2023
Hello Alvaro,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Neme

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 7 feb. 2023
Hello Neme,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. I hope that we will impress you with exemplary service during future visits.

4/10 Malo

juan pablo

Viaje familiar
No le gustó: Servicio y personal
Todo fue dentro de los estambres de holiday inn, pero el personal de la recepción eran nada amables, no contestaban el saludo, nada educadas. Teníamos un huésped de más y nos decían que no podían hacer ningún cambio en la reserva ni de habitación porque era echa con Expedia. Que podían cambiarnos a una habitación más grande pero con una recerva nueva y perderíamos la de Expedia. El soporte de Expedia nos dijo que había una opción de una cama pequeña por 10 dólares, pero nunca nos informaron eso, pedí la cama de demoraron horas en llevarla y pero pedí almohadas y cobijas, después de esperar tuvo que ir por ellas. La verdad el trato del personal de recepción fue muy rudo.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 18 dic. 2022
Hello juan pablo, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bueno

Hector

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Yurima

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nesecitaba descansar y lo logre , todo me gusto
Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Kevin j

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Necesita mejorar servicio en español
El hotel es buenismo, la localización, el desayuno, la limpieza. Pero lo único malo que no tienen personal adecuado. Ninguno habla español y no hacen nada por ayudarte. Quizas te toque alguien amable que quiera ayudar pero la mayoria de la veces no. Ya me he hospedado varias ocasiones encontrando lo mismo
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Lourdes

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó porque es un lugar muy limpio, habitaciones cómodas, ambiente tranquilo, el personal es amable, el desayuno estuvo bastante bien.
Se hospedó 1 noche en febrero de 2021

10/10 Excelente

HIGINIO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

HIGINIO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

HIGINIO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buena estancia
Muy buen hotel súper accesible y cómodo
Se hospedó 1 noche en septiembre de 2020

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
The counter services was terrible, el servicio de recepcion es horrible
Se hospedó 3 noches en septiembre de 2020

8/10 Bueno

ALFREDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sólo una noche de paso pero todo bien.
Se hospedó 1 noche en agosto de 2019
Respuesta de Carla, el 30 ago. 2019
Thank you for taking the time to tell us about your experience at Holiday Inn Express Blount Island

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2019
Respuesta de Carla, el 9 jul. 2019
Thank you for staying with us.

10/10 Excelente

Augusto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great time
Awesome
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Viaje de aniversario
Excelente !!!!!
Se hospedó 1 noche en noviembre de 2017

4/10 Malo

sergio, merida

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
muy buen hotel y magnifica atención, pero incomodo
la persona que nos atendió fue muy amable y la habitación y el desayuno excelentes, pero el hotel no tuvo wifi y tampoco tenían información o mapas sobre jacksonville, además de que resulto muy lejano de todo
Respuesta de Gerald, el 30 abr. 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Gerald M

2/10 Terrible

Chester

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Misti

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is close to the port for cruising. Its very clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Amberly, el 20 may. 2024
Thank you so much for your wonderful review! We are thrilled to hear that you found our location convenient and had an excellent stay. Your recommendation means a lot to us.We look forward to welcoming you back.Best regards,

8/10 Bueno

Crystal

Viaje familiar
Check in was a breeze and super friendly. Only complaint- Our tub didn’t drain properly.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Crystal, Thank you for your feedback; we are pleased to hear you had a smooth check-in experience. We appreciate your comment regarding the tub drainage and will pass this on for further review. Your input helps us enhance our services for future guests.

8/10 Bueno

MICHAEL

Le gustó: Servicio y personal y condiciones de la propiedad
Worth staying
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello MICHAEL, We appreciate you taking the time to leave feedback on your experience. If there are any specific details you'd like to share with us to help enhance future stays, please feel free to contact our management team. Your comments are valuable to us as we strive to improve our services for all our guests.

8/10 Bueno

Julia, Tallahassee

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
The doors were not locked at the time specified at 10:00pm. Overall, it was nice stay at reasonable price.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Julia, We appreciate your feedback on your recent stay and are glad to hear you found our prices reasonable. We recommend guests reach out to management directly regarding any security concerns for further assistance.

4/10 Malo

Kristin

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very disappointed! A big let down when we went to the pool and it was filthy dirty we couldn’t even use it. We wants a place in a quiet area with a nice pool because the beach is not in the cards this trip due to my eye surgery. So you can imagine my disappointment when the pool was too dirty to get in and cool off. Needless to say my trip was ruined
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 13 may. 2024
Hello Kristin, We regret to hear about your disappointing experience at the pool area. We encourage guests to reach out to the hotel management directly to address any concerns or issues encountered during their stay. Your feedback is valuable, and we apologize for any impact it had on your trip.

10/10 Excelente

Layton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Layton,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

8/10 Bueno

Peggy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Peggy,We are thrilled to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Keiko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 8 may. 2024
Hello Keiko,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Jermal N.

Viaje familiar
Le gustó: Servicio y personal
Short stay. Typical Holiday Inn. No issues so far.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 4 may. 2024
Hello Jermal N.,We're delighted to hear you had a pleasant stay with us at Holiday Inn. Thank you for choosing our hotel for your accommodation needs. We hope to welcome you back again in the future.

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, servicios
The hotel was nice but alittle dated the ac was noisey an there copy machine broken thesink had no hot water it was ok but not a 130 dollar a nite hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Ron, Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and apologize for any inconvenience caused by the issues you mentioned. Your comments will be shared with the relevant teams for further review. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was perfect and very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Amberly, el 25 abr. 2024
Hey Joshua, we just want to thank you for taking the time to let us know we are doing a great job here. We hope to see you soon.

4/10 Malo

Archie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The exhaust fan had a bad bearing so I listened to roaring all night. Not the end of the world but definitely didn’t sleep well
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Archie, We regret to hear about the inconvenience you experienced with the exhaust fan. Your feedback is valuable, and we have shared your comments with our maintenance team for further review. We appreciate you bringing this to our attention as it helps us improve our services for future guests.

10/10 Excelente

rhonda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was checked in quickly and great customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello rhonda,We are pleased to hear that you found our check-in process efficient and enjoyed our customer service. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Bueno

Jovon

Le gustó: Servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Jovon,We appreciate you choosing to stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience!

10/10 Excelente

Darren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Darren,We appreciate your kind words about our staff. Our team strives to provide excellent service to all our guests. Your feedback is valuable to us as we continue to enhance our guests' experiences. Thank you for choosing to stay with us.

8/10 Bueno

Mathew

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Mathew,We're glad to hear you enjoyed your stay with us! Please don't hesitate to contact us directly if there's anything we can do to make your next visit even better.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Kim,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any additional feedback to share, please feel free to reach out to us directly. It would be a pleasure to welcome you back in the future.

8/10 Bueno

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nice and clean. We encountered a small lizard friend while we were there, but staff quickly rounded him up and removed him from our room. My only complaint is the breakfast. It lacked flavor and tasted like it all came from microwave packaging. BUT it was free, so I can't complain, I guess. I would stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Courtney,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property nice and clean. Rest assured that we have taken note of your comments regarding the breakfast and will share them with our team for review. We look forward to welcoming you back in the future.

10/10 Excelente

Lotoya

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Lotoya,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another fantastic experience!

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location with clean rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Karen,We appreciate your positive feedback on our convenient location and well-maintained rooms. Your satisfaction is important to us, and we are delighted to hear that you had a pleasant stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excelente

Danny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were looking to stay close to the cruise port. This hotel was perfect. Close enough to businesses in case you need to run out. Great Breakfast, Friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Danny,We are pleased to hear that our convenient location and amenities met your needs during your recent stay. Our team works hard to provide a comfortable experience for all our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

8/10 Bueno

Jamal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little dated but decent and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Jamal,We appreciate your feedback on our hotel's cleanliness. If you have any further comments or suggestions, feel free to contact us.

10/10 Excelente

Adam

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My wife, three kids and I stayed here for 2 days ..The room and whole hotel was very clean. Staff were nice and accommodating. We'd definitely be back and highly recommend it to others, including families.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Adam, We appreciate your positive feedback on our clean accommodations and friendly staff. It's wonderful to hear that you and your family had a great stay with us. We look forward to welcoming you back in the future and appreciate your recommendation to others, especially families.

8/10 Bueno

James

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 abr. 2024
Hello James, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ileen breakfast lady was very kind and helpful. Breakfast food was average and bland. Ran out toilet paper in room.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello James,We appreciate your feedback regarding the breakfast service. Our team will look into ways to improve the breakfast offerings. Please be assured that we have taken note of the restroom supplies situation for future enhancements.

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Angela,We appreciate your feedback and are glad to hear you enjoyed your stay overall. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 Excelente

Joe

Viaje en grupo
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Sink was stopped up and air conditioning was noisy all night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Joe,We are sorry to hear about your experience with the sink and air conditioning. Your feedback is valuable in helping us improve our services for all guests in the future. We encourage you to reach out to our management team directly to discuss your concerns in detail.

6/10 Aceptable

Leah

Viaje familiar
Le gustó: Servicio y personal y servicios
The carpets need to be cleaned but other than that we enjoyed our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Leah,We appreciate your feedback and are glad you enjoyed your stay overall. We will share your comments with our housekeeping team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Aceptable

Robert

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Robert,We appreciate you choosing to stay with us. Please don't hesitate to reach out to us with any feedback you'd like to share. We look forward to hearing from you soon so we can address any concerns you may have.