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Opiniones de Holiday Inn Express & Suites Fleming Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Fleming Island, an IHG Hotel
1815 East West Pkwy., Fleming Island, FL

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 548 de 884 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 884 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 61 de 884 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 884 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 884 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angelica

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy bien todo
Se hospedó 1 noche en noviembre de 2021
Respuesta de Desiree, el 9 dic. 2021
Muchas gracias por tomarse el tiempo para calificar su visita con nosotros. Nos esforzamos por brindarles a todos nuestros huéspedes una estadía limpia y cómoda. Tan feliz de que hayas disfrutado el tuyo. Esperamos poder servirle nuevamente. ¡Ten una maravillosa tarde!

10/10 Excelente

Grisel L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Desiree, el 12 jul. 2021
Thank you so much for taking the time to rate your recent visit with us. We appreciate all of our guests and strive to give them a clean and comfortable stay. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

8/10 Bueno

Marcos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019
Respuesta de Colleen, el 19 jun. 2019
Thank you so much for the positive review! We're very happy you enjoyed your stay and hope to see you again.

10/10 Excelente

jairo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Se hospedó 2 noches en mayo de 2019
Respuesta de Colleen, el 21 may. 2019
Thank you so much for the great review Jairo! We are so happy you enjoyed your stay with us and hope to see you again.

10/10 Excelente

Mauricio, Stuart, FL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Really clean, nice swimming pool and actually really nice quick breakfast area as well.
Se hospedó 1 noche en julio de 2018
Respuesta de Colleen, el 5 jul. 2018
Thank you for staying with us Mauricio! We're glad you enjoyed your stay and hope to see you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estadía!!!
Se hospedó 3 noches en noviembre de 2017
Respuesta de Dee, el 19 ene. 2018
Thank You. Please come see us again in the future! Divya P. Assistant General Manager Holiday Inn Express & Suites

8/10 Bueno

rafael, vega

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente ubicacion
es la segunda vez que me quedo en ese hotel, para el precio muy bueno.

8/10 Bueno

Luc

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very quiet and comfortable. The carpet need to be changed or takeoff in the room I was.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jamilette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and service
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Steven

Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Donna, Plano

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Well lit parking lot. Nice area, quiet!
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Fednel

Le gustó: Limpieza y condiciones de la propiedad
Good place to stay
Se hospedó 5 noches en abril de 2024
Respuesta de Rae, el 26 abr. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Bueno

Kyle Lane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Rae, el 23 abr. 2024
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a wonderful week!

6/10 Aceptable

Angela

Le gustó: Servicio y personal
Se hospedó 6 noches en abril de 2024
Respuesta de Rae, el 23 abr. 2024
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. I hope you will give us another chance to prove your unsatisfactory stay was an exception. We look forward to serving you again.

8/10 Bueno

Nivia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is very convenient, and clean. It can be noisy during the night.
Se hospedó 2 noches en abril de 2024
Respuesta de Rae, el 11 abr. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I realize some guests aren't careful with keeping their noise level down, that's why we do have a noise curfew starting at 10 pm. The front desk is more than happy to help when you call to report the loud noise and will take care of the situation. We appreciate your feedback and look forward to serving you again soon. Have a wonderful day!

10/10 Excelente

William

Se hospedó 1 noche en marzo de 2024
Respuesta de Rae, el 9 abr. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful evening!

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Rae, el 3 abr. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excelente

Alejandro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We just stayed for one night, but the location was so convenient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rae, el 3 abr. 2024
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a great day!

10/10 Excelente

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is always helpful and courteous. Breakfast was delicious.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rae, el 21 mar. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. So glad that you were satisfied with the staff's service and breakfast. Looking forward to serving you again. Have a great day!

10/10 Excelente

Terri

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay. Comfy beds. Convenient to food, shopping
Se hospedó 1 noche en marzo de 2024
Respuesta de Rae, el 21 mar. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excelente

Mary

Se hospedó 2 noches en febrero de 2024
Respuesta de Rae, el 21 mar. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excelente

Dale

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Rae, el 23 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We value all of our guests and strive to provide them with a clean and comfortable stay. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Bueno

Jone'

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in in a good area
Se hospedó 1 noche en febrero de 2024
Respuesta de Rae, el 22 feb. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grwat
Se hospedó 1 noche en febrero de 2024
Respuesta de Rae, el 22 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We do our best to provide a clean and comfortable stay for all of our guests. Glad to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excelente

OLGA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is nice and clean. Room has everything for a good night sleep. Shower head was great ! Overall a great stay 😊
Se hospedó 1 noche en febrero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excelente

Jami

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean! Staff was nice. Good breakfast.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

2/10 Terrible

Roy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rae, el 16 feb. 2024
Mr. Lee, as I told the assistant who made your reservation we were unable to rent to you due to you smoking in our room during your prior stay, 02.01.24 - 02.03.24, and you have been placed on our Do Not Rent list. As stated on the registration card signed at check in this is a non smoking facility and a fee is charged when that rule is violated.

10/10 Excelente

Chris

Se hospedó 5 noches en enero de 2024
Respuesta de Rae, el 21 mar. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Bueno

bambi

Se hospedó 3 noches en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you for your feedback regarding your prior stay with us. We try our best to provide a clean and comfortable stay for all of our guests. I do apologize that you didn't enjoy your visit with us. Without know what exactly happened I can address a specific issue, but I hope you will return so we can prove that your unsatisfactory stay was an exception. Have a wonderful weekend!

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room, friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excelente

Sue

Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 21 mar. 2024
Thank you for taking the time to rate your recent visit with us. It's our pleasure to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful day!

2/10 Terrible

Cassie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Poor Customer Service and nasty bathroom
Madison was the rudest person I have ever had to deal with over the phone and in person she was at the front desk the shower was nasty had long black hairs all over it and nasty sandy feeling in the bottom of the shower
Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 16 feb. 2024
We strive to provide a clean and comfortable stay for all of our guests. Sorry to hear that your stay didn't live up to your expectations. After researching your stay I didn't find where you had mentioned the bathroom issue. Had we been told we would have been able to take care of it while you were in house.

8/10 Bueno

bambi

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I do apologize your stay didn't live up to your expectations. We look forward to your return so we can prove that your unsatisfactory stay was an exception. Have a great day!

10/10 Excelente

Richard

Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excelente

Kristine

Se hospedó 1 noche en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests, happy to hear you enjoyed yours. We look forward to serving you again. Have a great day!

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excelente

Lexie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
Thank you for taking the time to rate your visit with us. We strive to give all of our guests a clean and comfortable stay. I hope yours was acceptable. We look forward to serving you again. Have a great day!

6/10 Aceptable

Sharmilla

Viaje familiar
Le gustó: Servicios
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rae, el 22 feb. 2024
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. Without knowing what problem you incurred during your stay I can't address the situation. I do apologize that your stay didn't live up to your expectations. I do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Have a great day!

8/10 Bueno

Phyllis

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
All in all great stay
All in all we had a very pleasant stay, just a few issues that can easily be resolved. I was initially put off by the fact that after arriving to the hotel at 1:30pm, I was made to wait until 3:00pm to check in to my room due to a new IHG policy. I think you can come up with some other type of perk for gold and platinum members other than making people wait in the lobby. Consideration should be given to those of us who have been traveling all day and would like to get settled. Also, Sunday morning breakfast was a disaster!….. only one staff member so we had to wait while she cooked/ heated up individual items for the breakfast room. I understand that Sunday is probably your busiest day so perhaps have two staff members so breakfast can run more smoothly. The hotel is always clean, beds are comfy and staff is always friendly. My go to for any travel but just a little feedback on what to improve 😊
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
We appreciate you taking the time to rate your visit with us. I do apologize for the problems you encountered during your stay. We will take your suggestions to management regarding early check ins and an extra attendant for breakfast. We do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Thank you and have a great day!

10/10 Excelente

Phillip

Se hospedó 5 noches en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

6/10 Aceptable

jeffrey

Viaje en pareja
The property and area is really nice. Lots of restaurants and shopping.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
We appreciate you taking the time to rate your visit with us. Without knowing the issues you experienced I can't address them but would like to apologize for your unsatisfactory stay. We strive to provide a clean and comfortable stay for all of our guests and hope that you will give us another chance to prove that this unsatisfactory stay was an exception. Thank you and have a wonderful weekend!

8/10 Bueno

blu

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service and staff Very clean rooms
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rae, el 16 feb. 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excelente

Brenda

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved having the keurig in the room, the room was spotless, wverything was above and beyond our expectations including the great choices for breakfast.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Emily

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Rae, el 16 feb. 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests and happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

4/10 Malo

Joel

No le gustó: Limpieza y condiciones de la propiedad
Don’t Go
Obviously they only care about the lobby. The rooms are sub-par. Drain doesn’t work, staff couldn’t care less. Not a fan.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rae, el 11 dic. 2023
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay and I apologize that your stay was sub-par. I didn't see anywhere that you contacted the desk after check in. Had we known the issues we would have taken care of it. I was the agent on the day you checked out and nothing was mentioned at that time. Have a lovely day!

10/10 Excelente

Kristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Rae, el 11 dic. 2023
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a wonderful week!