Vista aérea

Opiniones de Stayable Jacksonville West

3 out of 5
Stayable Jacksonville West
6802 Commonwealth Avenue, Jacksonville, FL

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 105 de 552 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 110 de 552 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 552 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 552 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 165 de 552 opiniones" "

6.4/10

Limpieza

6.4/10

Servicio y personal

4.8/10

Servicios

5.8/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Alejandrita

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Malísima lo peor sucia
Respuesta de Randy, el 12 abr. 2023
Hola Alejandrita! Gracias por tus comentarios. Realmente aprecio que me hayas llamado la atención sobre esto. Estamos investigando este problema y esperamos resolverlo de manera rápida y precisa. Usaremos los comentarios para mejorar y asegurarnos de que esto no vuelva a suceder.

2/10 Terrible

Jackeline

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
De los peores hoteles en quedarme
Se hospedó 2 noches en marzo de 2023
Respuesta de Jane B., el 2 may. 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to improving our services. Please feel free to reach out to us directly so we can work to make things right. Thank you for choosing our hotel.

2/10 Terrible

Jesse

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Malo
Todo malo los cuartos sucios y ropa interior tirada en el baño
Se hospedó 2 noches en marzo de 2023
Respuesta de MS, el 15 mar. 2023
Hi Jesse,Thank you for bringing this to our attention. We’re sorry you had a bad experience. We strive to provide the best service to our guests, but we fall short of the same sometimes. We hope you will see the improvement and enjoy your time with us.

4/10 Malo

Rosaura

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No me gusto nada esta muy sucio las sabanas olian a humedad la llave tuve k dejarla en la habitacion x no habia personal k la recibiera
Se hospedó 2 noches en marzo de 2023
Respuesta de Randy, el 6 mar. 2023
Hi Rosaura. Thank you for your feedback. I really appreciate you bringing this issue to my attention. We are looking into this issue and hope to resolve it promptly and accurately. We will use the feedback to improve and ensure this doesn’t happen again.

2/10 Terrible

Francisco

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Que la piscina no esté en servicio
Se hospedó 1 noche en febrero de 2023
Respuesta de Bel, el 26 feb. 2023
Hola Francisco,Lamentamos que su visita con nosotros haya sido tan mala. Nos esforzamos por dar la mejor experiencia posible a todos nuestros huéspedes. Que nos llamen la atención nos permite crecer y mejorar en múltiples áreas. Estaremos investigando el (problema) y gracias por informarnos sobre esto.

2/10 Terrible

LISANDRA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
strong smell of marijuana
poor hygiene and bad smell of marijuana
Se hospedó 1 noche en febrero de 2023
Respuesta de none, el 6 feb. 2023
Thank you for staying with us, we will look into these issues. Please come again.

2/10 Terrible

Daniela

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible mi experiencia
Respuesta de --Stayable Suites Jacksonville West, el 9 ene. 2023
Hi Daniela we are sorry that you didn't like your stay. We appreciate your feedback since it allows us to work on things we can do better. Can you be specific about your experience with us? Thank you!

2/10 Terrible

Carmen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Este hotel son unos ladrones!te roban tu dinero y no te colaboran con nada son unos astutos ladrones Nunca se hospeden aquí es una SHIT y peor que expedía permita este tipo de hoteles asquerosos y estafadores en la página
Respuesta de --Stayable Suites Jacksonville West, el 5 ene. 2023
Hi Carmen! We appreciate your feedback but upon checking, you did not show up on the date you were supposed to check-in. You were very much aware of the policies for cancellation of reservations because an email was sent to you and you agreed to the terms and conditions.

10/10 Excelente

Juan

Se hospedó 1 noche en agosto de 2022
Respuesta de N/A, el 12 ago. 2022
Thank you so very much for staying with us and please come again.

8/10 Bueno

DARIO

Se hospedó 1 noche en abril de 2022
Respuesta de Anthony, el 14 abr. 2022
Thank You so much!

2/10 Terrible

Iria

Se hospedó 1 noche en marzo de 2022
Respuesta de mgt, el 29 mar. 2022
Thank you for your business and review maybe next time we will obtain a 10/10 review.

2/10 Terrible

Jason

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a smoking room, so when I checked in I wasn’t informed I would be put in non-smoking
Se hospedó 2 noches en abril de 2024
Respuesta de Jane B., el 23 abr. 2024
We apologize for the oversight regarding your room preference. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention and for staying with us.

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jane B., el 12 abr. 2024
Thank you for your review and positive feedback! We appreciate your support and are glad you had a great experience overall. If there are any areas where we can further improve and earn a 5-star rating from you next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay. Thank you again for choosing us!

8/10 Bueno

Satonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Mitch, el 24 mar. 2024
Thank you for taking the time to provide us with your positive rating. We value your input and are constantly striving to improve our services. Is there anything specific you would recommend to enhance your experience with us? Your insights are invaluable to us as we work towards providing an even better experience for our guests. Thank you for staying with us!

8/10 Bueno

Annette

Se hospedó 1 noche en marzo de 2024
Respuesta de Jane B., el 5 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excelente

raymond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice bed,. Shampoo. No coffee machine in room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mitch, el 11 mar. 2024
Thank you for your feedback! We're glad to hear that you enjoyed our comfortable beds and shampoo. We appreciate your suggestion regarding the coffee machine in the room, and we'll definitely take it into consideration for future improvements. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to welcome you back soon!

2/10 Terrible

Leonard, jacksonville

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was rude
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane B. , el 8 mar. 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for any negative interactions you experienced with our staff. Providing excellent customer service is a top priority for us, and we regret that we fell short of your expectations.Your feedback is valuable, and we take it seriously. We will address this matter internally to ensure that our team consistently delivers a positive and respectful experience to all our guests.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excelente

Jeffrey

Viaje familiar
Room was clean
Se hospedó 3 noches en febrero de 2024
Respuesta de Jr, el 20 feb. 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

4/10 Malo

Darvis René

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
I'm not like
Se hospedó 1 noche en febrero de 2024
Respuesta de Jr, el 19 feb. 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Jennifer

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty, hair all in the in tub, the front desk is never available. The hotel was very mid leading. The tv didn’t work. Lightbulbs were blown. The floors in the room were disgusting. I didn’t see not one house keeper the entire stay. Then I was given an “upgraded” room because the room I booked for always actually sold out so they accommodated me with a “better” room for the same price. Which still the room wasn’t the best. So I wanted to extend the stay because my apartment wasn’t quite ready and when I went to extend the stay they charged me for the rate of the room I was accommodated too, instead of letting me keep the same rate because I didn’t ask for the upgraded room it was given to me and the hotel owner would not accommodate. Do not book here! People can come in the hotel from the outside without having a key. It’s very unsafe here .
Se hospedó 4 noches en febrero de 2024
Respuesta de Jr, el 11 feb. 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Angel

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was the worst hotel.. would like a refund I have proff roachs and bed bugs
Se hospedó 5 noches en febrero de 2024
Respuesta de Jr, el 7 feb. 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excelente

Dion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They are doing some upgrades to the property. It was a pleasant stay. I had no problems and enjoyed the peace and quite.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mitch, el 6 feb. 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 Excelente

Tkira

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Jr, el 29 ene. 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Robin

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was horrible, no Ice, all the machine were broken, they didn't have any top sheets on the bed, crazy.😵‍💫
Se hospedó 1 noche en enero de 2024
Respuesta de Mitch, el 20 ene. 2024
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Victori

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jr, el 11 ene. 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Kymber, Jacksonville

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de Mitch, el 24 dic. 2023
Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We'd love to hear from you. Thank you for staying with us.

10/10 Excelente

Takira

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Best
Every time I have stayed at this hotel. The staff is always friendly and quick. It’s always clean and plenty of towels and space. Lots of parking and convenient to many food places. I love that they cater to the people who smoke especially since it’s cold outside. It’s very quiet as well no people yelling or hanging around.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jacksonville West, el 22 dic. 2023
thank you very much for your comments and we will continue to work to improve.

10/10 Excelente

Shyra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Mitch, el 6 feb. 2024
On behalf of our team, thank you for the positive rating. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Tyrae

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mitch, el 16 dic. 2023
Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Anton

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jr, el 2 ene. 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Antonio

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worse customer service ever
I did not stay there because the front desk told me that the rooms were over booked and he could not offer me another room because the payrate that i purchase the room for was less than the price of the rooms available. He was not welcoming, he argued with hotel.com customer service when they spoke with him in the phone to try to resolve the issue.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jr, el 11 dic. 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

6/10 Aceptable

Wayne

Le gustó: Servicio y personal
No le gustó: Limpieza
Cheap stay.
If you want a Cheap hotel this is for you. At one time this place had to be amazing, but now its what you pay for. Pros: Alot of restaurants near you, Room is very Big. Cons: Walls are very thin; you can hear everything from the other rooms. Rooms floors were super dirty looks like they have swept or mopped them in forever. Bugs we didn't see them but when we came back to the room after night our we had roach skin on our pillows and on the ground. Used Condoms in the parking lot. Seems like a lot of people had a good time. My final verdict if you want cheap place & don't care about what I said above its for you. If you have a family I Wouldn't stay here.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jr, el 7 dic. 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Lance

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No TV. When I went to complain to the front desk clerk told me the whole hotel had no TV which I suspect was a lie because I never heard of a hotel having no TV! Shower was hard to turn on no phone or coffee in the room paint peeling off bathroom ceiling.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 30 nov. 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

David

No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was okay but the clearliness the safety me and is no Phone in room, no regular t. V
Se hospedó 1 noche en noviembre de 2023
Respuesta de Emman, el 29 nov. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Louise

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I liked nothing about my stay. No tv service no hot water for 2 days. My fiance had a heart attack and eventually passed from this event and no one from the ofiice acknowledged that rescue was even at the hotel.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Emman, el 29 nov. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Brad

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Guy at check in could not find the room key, long process. The room had all the lights on and looked as it had been used. We asked for another room and he could not get us one he said, although not many cars there at 9:30pm. We left and had to find another hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 26 nov. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Derrick

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The room had a non functioning T.V. , no toliet tissue in room. No soap. Dirty towels. And a bunch of solicitation going on their. When I first arrived people in parking lot was selling clothes and sunglasses. ADDITIONALLY no front desk services
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mitch, el 18 nov. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excelente

chole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Top best
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jr, el 14 nov. 2023
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for giving us the opportunity to serve you.

6/10 Aceptable

Kevon

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 13 nov. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Aaron

No le gustó: Limpieza, servicios, condiciones de la propiedad
You can tell that the room had been used before hand or someone was using the room while in between guests. I took pictures.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 12 nov. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Aceptable

Elizabeth

Viaje en pareja
Le gustó: Servicio y personal
The young woman who attended us was very kind and helpful, and the inside pool area was very interesting! But I have never been to a hotel or motel that doesn’t have cable tv. Found that very odd and no where in the booking does it mention the unusable tv. The room floor also had a very weird stickiness to it and the bathroom was unclean. I was only there one night, so it wasn’t a big deal but definitely things to look out for
Se hospedó 1 noche en octubre de 2023
Respuesta de Mitch, el 5 nov. 2023
Dear Elizabeth, Thank you for taking the time to leave us a review. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services. Thank you for staying with us.

2/10 Terrible

Kenneth

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
I hate that tjere was no tv. Thats. Messed up
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 4 nov. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

christophe

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A éviter
Pas de savons, pas de telecommande tv, sol poisseux et salle, chambre sentait la cigarette, impossible de dormir musique forte dans une chambre, personne a l accueil. Le jour du depart, accueil fermé a 8h00
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 4 nov. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Avoided all costs. They don't even provide television for God's sake. It's kind of reminding me of South Central LA except more ghetto... If you ever reservation here run! If your work got you a reservation here, slap your boss quit and then run!, and if your spouse got you a reservation here, check your life insurance benefits because they're looking to kill you. I feel like the time you're taking to read this is time you should spend running...
Se hospedó 1 noche en octubre de 2023
Respuesta de Mitch, el 4 nov. 2023
Dear James, we are sorry to hear that your stay didn't go as planned. To use the television, we encourage our guests to bring a Roku or Fire Stick to connect to the internet since we don't have cable services. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Malo

Donna R

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property is mostly empty and not used. We were told they are going to start remodeling. There are a large number of permanent residents. (Tenement housing Comes to mind).The first room we were given had a broken deadbolt. They moved us to another room. There are televisions but they will NOT work because the facility doesn’t have cable or antennas. The air conditioner barely kept the room at a tolerable level. They do not have personnel manning the desk except from 9am - 4 pm. You had to call them and then wait for them even during 9-4. We had to ask for a shower curtain. The floor was dirty. This is probably not where most short term users should stay. The owners should spend time here to see what is going on and the state of the facilities.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mitch, el 3 nov. 2023
Dear Donna, We're sorry to hear that you had a negative experience at our property. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our services. Thank you for your valuable feedback, it will help us make changes for the better.

2/10 Terrible

Ashley

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jr, el 23 nov. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 Aceptable

Victoria

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Honest
This facility was not ready. I was missing a trash can, a lamp, a shower curtain, a wash cloth, service on tv. It was a little disappointing.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jr, el 30 oct. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Malo

Israel, Albany

Viaje de negocios
No le gustó: Limpieza y servicios
There was no one at the reception and I had to call a number to which there was no response, but they responded via text. After a long and tiring trip, I was told check-in is at 4:00 pm. Thankfully, I was checked in early at 2:30 pm, after over an hour of waiting in the lobby, characterized by some "drama" and fierce exchange of words between two people... sort of prostitute and her customer? The room I was assigned to was very dirty, crawling with roaches - both dead and alive, and smelly. The bed was not comfortable, but better than nothing for one night stay. There are a couple of restaurants and fast foods nearby, which is good. Overall, I am not impressed!
Se hospedó 1 noche en octubre de 2023
Respuesta de Jr, el 29 oct. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

8/10 Bueno

Samantha

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Jr, el 26 oct. 2023
Thank you for the positive feedback, it means a lot to us. Thank you for staying with us.

6/10 Aceptable

PIERRE

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Bad service, missing shower curtain
No shower Curtain,wainting 90 min to have tha shower curtain.television not functionnal, no channels
Se hospedó 1 noche en octubre de 2023
Respuesta de JR, el 23 oct. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests are comfortable and provided with better service, we always check into the issues raised. Thank you for staying with us.