Vista frontal de la propiedad por la tarde o noche

Opiniones de RACV Torquay Resort

5 out of 5
RACV Torquay Resort
1 Great Ocean Road, Jan Juc, VIC

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 395 de 492 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 492 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 492 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 492 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 492 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!
Excelente hotel, ideal para descansar en la zona con todas las comodidades

10/10 Excelente

Andryei

Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We where fantastic travel at..
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Thomas

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sandya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Can recommend
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Sahin

No le gustó: Servicio y personal
Rude staff, terrible dining experience
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ching Fai Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Cyrus

No le gustó: Limpieza y condiciones de la propiedad
我們有兩位成人和一位小童入住, 但酒店只提供兩張小的單人床給我們! 睡覺的位置不夠. 很不方便!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Terry

Viaje en pareja
Location
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would recommend. Great weekend get away with lots to do
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ashish

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at RACV Torquay for couple of nights. Great place with nice facilities, serene surroundings and friendly staff. Our room was emaculate ! Will definitely visit again.
Se hospedó 2 noches en enero de 2024
Respuesta de Aftab, el 11 feb. 2024
Dear Ashish,Thank you very much for amazing feedback. we are glad that you enjoyed your stay with us. we will be more than happy to have you back again.Kind Regards,Aftab AhmadDuty Manager

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kristy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel stay for relaxing!! Just loved it!
Se hospedó 2 noches en enero de 2024
Respuesta de Aftab, el 11 feb. 2024
Dear Kristy,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is great to read that you enjoyed all aspects of your recent stay with us. We look forward to welcoming you back. Kind Regards,Aftab AhmadDuty Manager

10/10 Excelente

Sefija

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you so much for a lovely stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Aftab, el 11 feb. 2024
Dear Sefija,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Kind Regards,Aftab AhmadDuty Manager

8/10 Bueno

Sam

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Expensive for what it is.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

JUDY

Viaje en pareja
Le gustó: Servicios
Lovely position in Torquay, definitely recommend the RACV
Se hospedó 1 noche en enero de 2024
Respuesta de Aftab, el 11 feb. 2024
Dear Judy,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is great to read that you enjoyed all aspects of your recent stay with us. We look forward to welcoming you back. Kind Regards,Aftab AhmadDuty Manager

10/10 Excelente

Sam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Aftab, el 11 feb. 2024
Thank you for taking the time to provide feedback. Your satisfaction is our priority, and we're elated to hear we met your expectations. We look forward to serving you again soon.Kind Regards,Aftab AhmadDuty Manager

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely location and great views. Good facilities. Food was a bit hit and miss and not great menu options in the restaurant
Se hospedó 2 noches en diciembre de 2023
Respuesta de Aftab, el 11 feb. 2024
Dear David, Thank you for taking the time to provide feedback. We apologize for any disappointment with our menu. Your insights are valuable, and we're actively working to expand our culinary options. We hope you'll give us another opportunity to impress you.Kind Regards,Aftab AhmadDuty Manager

8/10 Bueno

Rodney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful surroundings, good facilities, good parking, staff were very polite and professional.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Rita

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Has a varieties of health and wellness in the property such as swimming area , hot spa and massagers area and restaurant is always open for visitors and guests!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We attended a wedding and stayed overnight, and everything from the accommodation, wedding reception and food was excellent
Se hospedó 1 noche en octubre de 2023
Respuesta de RACV Torquay Resort, el 12 oct. 2023
Dear Craig,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.We look forward to welcoming you back warmly in the future.Kind Regards,Duty ManagerRACV Torquay Resort

2/10 Terrible

Justine

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Rude and was treated very poorly by reception.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Zoe

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Yonas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff are extremely helpful and friendly, accomodate with our requests which we are greatly appreciated. The area perfectly located in best place.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Amy , el 23 sept. 2023
Good Evening Yonas,Thank you for giving us such wonderful feedback following your recent stay here at RACV Torquay Resort. It is very pleasing to read that you found our staff helpful and friendly, we are continuously striving to ensure our guests have the best service possible when staying with us.We hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

2/10 Terrible

Preksha

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Leanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous property. Beautiful room & the day spa was lovely.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Amy Palmer, el 16 sept. 2023
Good evening Leanne,Thank you for taking the time to provide such positive feedback regarding your recent stay with us.It is pleasing to read that you enjoyed some time in our wonderful spa. It definitely adds to the relaxation when staying with us.We look forward to welcoming you back in the future.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excelente

Graeme

Viaje en pareja
Le gustó: Servicios
Luxury facility.
Se hospedó 1 noche en agosto de 2023
Respuesta de Amy Palmer, el 27 ago. 2023
Good evening Graeme,Thank you for taking the time to provide feedback following you recent stay with us at RACV Torquay Resort.It is very pleasing to read you found your stay luxurious!we hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

6/10 Aceptable

Domenico

Viaje en pareja
Le gustó: Limpieza
For the price that we paid, the bath towels were very small, no coffee pod making facilities
Se hospedó 1 noche en agosto de 2023
Respuesta de Amy Palmer, el 16 sept. 2023
Good evening Domico,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are disappointed to read that some aspects of the stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us directly.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A luxurious resort, offering a wonderful selection of activities and facilities - we thoroughly enjoyed the included buffet breakfast overlooking the beautiful golf course
Se hospedó 1 noche en julio de 2023
Respuesta de Amy, el 30 jul. 2023
Dear Karen,Thank you very much for taking the time to write such a wonderful review, it is very pleasing to read that your stay with us was enjoyable.Our buffet breakfast is definitely a highlight, especially on beautiful sunny mornings!We hope to welcome you back in the near future.Kind regards,Amy Palmer - Duty Manager

10/10 Excelente

Adam

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very helpful, the food and drinks were amazing, with the beautiful scenery to look at whilst relaxing.
Se hospedó 2 noches en julio de 2023
Respuesta de Amy, el 26 jul. 2023
Good evening Adam,Thank you very much for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is pleasing to read such a positive review, I will be sure to pass on your comments to the rest of our Team.We hope to welcome you back in the near future.Kind regards, Amy Palmer - Hotel Duty Manager

10/10 Excelente

William

Se hospedó 1 noche en junio de 2023
Respuesta de Rowena Collings, el 20 jul. 2023
Dear William,Thank you for taking the time to rate your recent stay at RACV Torquay Resort.We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excelente

Marina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Rowena Collings, el 3 jul. 2023
Dear Marina,Thank you for taking the time to rate your experience following your recent visit to RACV Torquay Resort.Kind Regards,Rowena Collings Front Office Manager

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was excellent. Restaurant rushed us through dinner as we arrived at 8:30pm and they were closing at 9pm. Otherwise good stay and excellent service from check in agent.
Se hospedó 1 noche en mayo de 2023
Respuesta de RACV Torquay Resort, el 27 may. 2023
Dear Chris,Thank you for sharing your experience, we appreciate you taking the time to review your stay. It is pleasing to read a mostly positive review however we are sorry to hear that your dinner felt rushed.We will address this internally with our restaurant team to avoid this for yourself and future guests.We look forward to welcoming you back to RACV Torquay Resort in the near future.Warm regards,

10/10 Excelente

beryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed two days rooms food service excellent. Wld stay again
Se hospedó 1 noche en mayo de 2023
Respuesta de RACV Torquay Resort , el 27 may. 2023
Dear Beryl,We are glad to hear you enjoyed your stay and look forward to welcoming you back for another five-star experience. Thank you Warm regards,

10/10 Excelente

Nicole, Golden square

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property was the definition of perfection with an affordable room rate.. There was nothing that could be improved on….check in easy and quick..room absolutely fantastic, huge overlooking golf course…dinner beautiful, quick, affordable, great service..breakfast delicious….everything was fabulous We are coming back for longer next time
Se hospedó 1 noche en mayo de 2023
Respuesta de RACV Torquay Resort Reception , el 27 may. 2023
Dear Nicole,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.Our goal is to ensure all of our guests leave with a smile on their face, we're glad you had such a nice stay.We look forward to welcoming you back warmly to RACV Torquay Resort Reception. Kind regards,

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well positioned resort with great views over the golf course. Our room on ground floor had 3.3m high ceilings with great in room amenities so it was a nice space. Big roomy resort with nice feel to it. Didnt really explore the food options but they seemed fairly basic after viewing the available menus. Buffet breakfast was well done with some well prepared brekky staples providing some away from the norm options, being mushroom and baked beans.
Se hospedó 1 noche en mayo de 2023
Respuesta de Rowena Collings, el 13 may. 2023
Dear Andrew,Thank you for taking the time to provide detailed feedback following your recent stay. It is very pleasing to hear that you were impressed with the resort and our facilities. We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

6/10 Aceptable

Ally

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Brendan

Se hospedó 2 noches en abril de 2023

10/10 Excelente

MICHELLE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love that there is a 24 hour desk allowing for late check in, and we were able to eat a substantial late night meal from their overnight menu. Absolutely perfect 💜
Se hospedó 1 noche en marzo de 2023
Respuesta de Amy, el 4 abr. 2023
Dear Michelle,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are so pleased you enjoyed your stay with us. Our night team are always waiting to welcome our weary travelers to the Resort.We look forward to welcoming you back in the near future Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excelente

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a great time..
Se hospedó 2 noches en marzo de 2023
Respuesta de Amy, el 4 abr. 2023
Hi Ross,Thank you for this lovely review! We hope to welcome you back again in the future.Best wishes,Amy Palmer - Hotel Duty Manager

10/10 Excelente

Symone

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Dieter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super Sportangebot
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Tony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing views
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
S mall tv poor volume
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Vanessa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely staff and excellent facilities
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Veryan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Peter

Le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

RYAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
AWESOME venue and location!
Respuesta de Rowena Collings, el 26 ene. 2023
Dear Ryan,Thank you for taking the time to provide feedback following your recent experience at RACV Torquay Resort.We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excelente

NICOLE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were pleasantly surprised with the quality and standards of the RACV Torquay. We are hoping an outdoor pool would be on the list add as you can’t enjoy the sunshine with the indoor pool
Respuesta de Rowena Collings, el 26 ene. 2023
Dear Nicole,Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.We are delighted that you were impressed with the resort and its facilities. In regard to an outdoor pool, I thought I would let you know that our sister property RACV Cape Schanck has both an indoor and outdoor pool for those sunny days.We hope to welcome you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excelente

Jess

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The whole stay was amazing! Staff were friendly, helpful and very quick to always assist.
Respuesta de Rowena Collings, el 26 ene. 2023
Dear Jess,Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is very pleasing to hear the team were able to assist in making your stay memorable. We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager