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Opiniones de Holiday Inn Resort Jekyll Island, an IHG Hotel

3 out of 5
Holiday Inn Resort Jekyll Island, an IHG Hotel
701 North Beachview Drive, Jekyll Island, GA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 480 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 277 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 76 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alicia

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Audrey

Le gustó: Servicio y personal
Beautiful location- property needs some updates.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 may. 2024
Dear Audrey,Thank you for reviewing your recent stay with us at Holiday Inn Resort Jekyll Island! It's fantastic to know that you were able to take advantage of all that our location has to offer while you were here. However, we will take your comments regarding the condition of our property into consideration as we continuously strive to make improvements for our great guests. We appreciate your feedback, and we hope to go above and beyond for you in the future and make your next stay with us one to remember.Sincerely,Paul HartmannGeneral Manager

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the view from our room!
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Michael,Thank you for taking the time to share a review about your recent stay with us Holiday Inn Resort Jekyll Island. We're glad to hear you enjoyed your accommodations and the stunning views. It was our pleasure to host you, and we look forward to your next visit!Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Preston, Tazewell

Viaje familiar
It’s close to the beach but some construction going on at this time
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 12 may. 2024
Dear Preston,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our lovely location so close to the beach, we are sorry you had concerns with the construction. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We promise some amazing changes and hope you will come back so you can enjoy everything we offer.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

alison

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great front desk staff!
Se hospedó 5 noches en mayo de 2024
Respuesta de General Manager, el 12 may. 2024
Dear Alison,Thank you for your kind words about our front desk team! Providing exceptional service to our guests is our top priority, and we're glad our team could make your stay enjoyable. We appreciate your feedback and look forward to your next visit to Holiday Inn Resort Jekyll Island!Sincerely,Paul HartmannGeneral Manager

2/10 Terrible

Reed

No le gustó: Limpieza y servicio y personal
The rooms are not clean. Spider webs everywhere. Under every surface. At 1 in the morning there was the biggest spider I have ever seen on the ceiling. I went to go kill it and the damn thing JUMPED OFF THE CEILING!!!!! My soul left my body. The next day me and my wife searched the room and that’s when we came across baby spiders and spider sacks. Not clean.
Se hospedó 2 noches en mayo de 2024
Respuesta de Brandon Miller front desk supervisor, el 6 may. 2024
I’m truly sorry to hear that you didn't enjoy your stay. Please accept my sincerest apologies for any inconveniences or issues you may have faced during your time with us. Your feedback is extremely valuable, and we will take immediate steps to ensure that such situations do not recur in the future. Thank you for bringing this to our attention, and we hope to have the chance to make it right for you in the future.

6/10 Aceptable

Michael

Le gustó: Limpieza y servicio y personal
No internet reception or wifi.
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 6 may. 2024
Dear Michael, Thank you for your positive review. Your feedback is greatly appreciated as it helps us improve our services. We look forward to serving you again in the future. Thank you for choosing us. Best regards, Holiday inn resort Jekyll

10/10 Excelente

Suzanne

Viaje en pareja
Le gustó: Condiciones de la propiedad
Great pet friendly stay! Complimentary bike rental was a nice surprise. Our stay included free coffee bar and breakfast, both nice. Outdoor cabana cushions needed cleaning from birds stopping there. Pool was closed for renovation, but will be nice when finished. I would stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Suzanne,From the team at Holiday Inn Resort Jekyll Island, thank you for your review. We are always thrilled to see happy, wagging tails, and it is great to hear you enjoyed our unique amenities, including our complimentary bike rentals. Thank you for your feedback about the cabanas; we will alert the team right away. We would love to welcome you back soon.Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Jennifer

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
3.25ish really. First to be CLEAR this Motel style and not what you think when you think Holiday Inn. Outside entrance. Cons: SMELL. It seriously smells soooo bad. 3 nights and it never got better. See other reviews. Water even is soooo smelly. Not super clean. Stains. But I’ve seen worse. No breakfast. It says “breakfast optional” but it’s in a whole separate restaurant next door and it costs. They do have a coffee bar with the sweetest lady on the 3rd floor of hotel. The ONLY thing free is coffee. Ocean Front is not ocean view. Promise you. Ask for a view room on second floor. Overall it’s super dated. Pros: Beach and access could not be better. Bikes for free. Very sweet staff. Bed is comfy. Super quiet. Location is amazing. The grounds are so pretty and kept up. Pristine location. I would stay here again if I wanted to go and it was the only hotel with opening. It wouldn’t stop me from going, but I’d look for another place first. Oh, Pool is closed and there is construction going on FYI.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Jennifer,Our team works hard to ensure our guests have a great stay, so while we are happy you enjoyed our wonderful staff, comfortable bed, and peaceful location, we are sorry you had a few concerns. All of your comments are important to us and will be shared with the team. We hope to have the pleasure of welcoming you back and impressing you with our improvements.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

jignasha, leesburg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect place for family time.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 26 abr. 2024
Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you spotlighting our family-friendly atmosphere. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

francine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good. Beautiful ocean view.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Francine,Thank you for staying with us and for your feedback. We're glad that our location made such an impact on your experience. We hope to welcome you back soon for another great stay.Sincerely,Paul HartmannGeneral Manager

4/10 Malo

Luke

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The property and amenities were nice, but the staff was unprofessional and knew very little about what was going on around the hotel and island. Their shuttle service often didn’t answer the phone, usually took 30 minutes to get us, and often couldn’t find us or dropped us off in the wrong spot. If we had our own car, the hotel experience would’ve been much better, but relying on their shuttle to get around isn’t worth it. We also booked an Oceanview room, but had a 1st floor room with huge bushes outside the window so we had no view of the ocean.
Se hospedó 4 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 23 abr. 2024
Dear [Customer’s Name],We want to extend our sincerest apologies for the inconvenience you may have experienced during your recent interaction with our services. We understand that we did not meet your expectations, and for that, we are truly sorry.Please know that your feedback has been taken seriously and we are actively working to improve our services to ensure that such an incident does not recur.We value your business and are committed to providing you with the quality of service you expect and deserve.Warm regards,Brandon MillerFront desk supervisorHoliday inn resort Jekyll Island

6/10 Aceptable

Preston

Viaje familiar
Everything was ok but they are under construction right now
Se hospedó 4 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 23 abr. 2024
Dear Preston,On behalf of the entire team at Holiday inn resort Jekyll Island, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit to Jekyll Island. We are truly honored that you selected our hotel as your home away from home.We hope that our accommodations met your expectations and that our staff provided you with the high level of service we strive for. Our goal is to create a memorable experience for each of our guests, and we hope we were able to achieve that for you.Should your travels bring you back to Jekyll Island, we would be delighted to welcome you again. Please do not hesitate to reach out to us for any future reservations or if there is anything more we can do to ensure your next stay is just as enjoyable.Once again, thank you for staying with us. We wish you safe travels and look forward to the opportunity of serving you again.Warm regards,Brandon Miller front desk supervisor Holiday inn resort Jekyll Island

4/10 Malo

Debra

Viaje familiar
Le gustó: Limpieza
I booked an ocean view room. I did not get an ocean view room because now they are building a building there. They did not bother to move me for the 2nd night. This was a vacation for us. We did not get to see the ocean from our room because they did not give us the ocean view room we paid for!
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 22 abr. 2024
Dear Debra,We want to extend our sincerest apologies for the inconvenience you may have experienced during your recent interaction with our services. We understand that we did not meet your expectations, and for that, we are truly sorry.Please know that your feedback has been taken seriously and we are actively working to improve our services to ensure that such an incident does not recur.We value your business and are committed to providing you with the quality of service you expect and deserve.Warm regards,Brandon MillerFront desk supervisorHoliday inn resort Jekyll IslandWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kimberly

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Booked an ocean view room for my anniversary & was placed in a room on the bottom floor and my view was a building getting built. I informed the office and they refused to refund us and change our room.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon Miller, el 21 abr. 2024
Dear Kimberly,We want to extend our sincerest apologies for the inconvenience you may have experienced during your recent interaction with our services. We understand that we did not meet your expectations, and for that, we are truly sorry.Please know that your feedback has been taken seriously and we are actively working to improve our services to ensure that such an incident does not recur.We value your business and are committed to providing you with the quality of service you expect and deserve.Warm regards,Brandon MillerFront desk supervisorHoliday inn resort Jekyll Island

6/10 Aceptable

Jana

No le gustó: Condiciones de la propiedad
We booked an Oceanside room. Instead we had a view of the construction of a new pool house. The front door to our room was also a muddy road. Not how the website described the experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon Miller, el 20 abr. 2024
Dear Valued Guest,On behalf of the entire team at Holiday inn resort Jekyll Island, I extend our heartfelt apologies for any inconvenience you encountered during your recent visit. We strive to provide our guests with the highest level of service, and it is clear that we did not meet those expectations in your case.We have taken your feedback seriously and are conducting a thorough review to ensure that the issues you faced are addressed promptly and effectively. Our goal is to learn from this experience and to improve our services for all guests.As a gesture of our commitment to your satisfaction, we would like to offer you a [specific compensation, such as a voucher for a complimentary dinner at our restaurant, a future room upgrade, or a discount on your next stay].We deeply value your choice to stay with us and hope to have the chance to demonstrate our dedication to excellence on your next visit.Please accept our apologies once again, and thank you for your understanding.Sincerely,Brandon Miller front desk supervisor Holiday Inn resort Jekyll Island

6/10 Aceptable

Eric

Se hospedó 1 noche en abril de 2024
Respuesta de Front desk supervisor Brandon Miller, el 17 may. 2024
Were so glad you enjoyed your stay we look forward to serving you in the close future in kind regards the Holiday Inn resort team.

10/10 Excelente

Shane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Shane,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

8/10 Bueno

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful beachfront location. Also convenient to bike path. The premise was lovely with fire pits and sour door lounge area. We took advantage of the loaner bikes and get some great cocktails at the bar. Recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Andrea,It was truly a pleasure to host your recent stay at Holiday Inn Resort Jekyll Island. We're thrilled to hear you had an enjoyable experience and that you appreciated our beachfront location and easy beach and bike access, as well as the opportunity to try some of the delicious cocktails at the bar. Thank you so much for sharing your positive comments and recommendation, and it would be wonderful to welcome you back on another occasion.Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Debra

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Loved the beach access.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Debra,Thank you for your feedback! Providing easy access to the beach is one of the highlights of our hotel, and we're delighted that it enhanced your experience with us. Our team is continuously looking for ways to improve our guest experience. Please let us know if there is anything we can do to make your next stay even better!Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Ed

Viaje familiar
Thermostat wouldn’t allow fan setting to Auto. Difficult to set.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Ed,Thank you for taking the time to leave a review. We apologize for any inconvenience faced and will use your feedback to improve the comfort of future guests. We hope you will consider staying with us again soon.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

francine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Francine,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

8/10 Bueno

Elton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Elton,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

8/10 Bueno

Charles

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
What you're paying for here is budget friendly oceanfront lodging, and this hotel is located on a beautiful section of beach. Staff was friendly. Beyond that, the property shows the wear and tear of being pet friendly and beachfront ... so if you're picky there could be issues but it's a perfectly good place to stay. We enjoyed it and would consider returning.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Charles,Thank you for sharing your experience with us. We're grateful for your feedback and delighted you enjoyed your time at Holiday Inn Resort Jekyll Island. Our team takes pride in providing friendly service to all our guests and offering a memorable beachfront experience to even our four-legged friends. Your observations and perspective are appreciated, and we look forward to welcoming you back and ensuring another enjoyable stay.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Daniel,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards, Brandon MIller

6/10 Aceptable

Kenya

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Kenya,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday Inn resort Jekyll Island

10/10 Excelente

Jaska

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
All the activities for kids and the views!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Jaska,We're delighted to hear that you and your family enjoyed our array of activities and the breathtaking views during your stay with us. Providing memorable experiences is a priority, and we're thrilled that you had a wonderful time. Your kind words motivate us to continue delivering exceptional hospitality, and we can't wait to welcome you all back to Holiday Inn Resort Jekyll Island!Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

Sonsechria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me and my family enjoyed our stay!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Sonsechria,We're delighted you enjoyed your stay at Holiday Inn Resort Jekyll Island! Please come see us again soon.Sincerely,Paul HartmannGeneral Manager

8/10 Bueno

Jenny

Le gustó: Servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Jenny,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,

2/10 Terrible

EVGENII

No le gustó: Limpieza y condiciones de la propiedad
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Evgenii,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday Inn resort Jekyll Island

6/10 Aceptable

William

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nice common area but rooms are dated and baths are rusted and smelled of strong scented odor trying to mask dog smells.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear William,Thank you for reviewing your recent experience. It is disappointing to learn that our accommodations fell short of expectations. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. Therefore, we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza y servicio y personal
Relaxing
Se hospedó 8 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Margaret,We're thrilled to hear that your stay was relaxing! Our priority is your comfort, and we're pleased to have provided you with a serene experience. We look forward to your next visit to Holiday Inn Resort Jekyll Island for another tranquil getaway.Sincerely,Paul HartmannGeneral Manager

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the location, the access to the beach. Beautiful grounds.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Michael,Thank you so much for choosing to stay with us at Holiday Inn Resort Jekyll Island. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read our beautiful atmosphere and convenient location were some of the highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Hanh

Viaje familiar
It was a nice view hotel but not convenient
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Hanh,Thank you for providing your feedback on your recent stay. We are pleased to know that you enjoyed the views but were lacking in the conveniences desired. It is our hope that you will consider staying with us again.Sincerely,Paul HartmannGeneral Manager

6/10 Aceptable

Donald

Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon Miller front desk supervisor., el 19 abr. 2024
Dear Donald,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller, Holiday inn resort Jekyll Island

10/10 Excelente

Deshona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely loved and enjoyed my experience on the island.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Deshona,Thank you for staying with us at Holiday Inn Resort Jekyll Island and for your review. We appreciate your kind words and are glad you enjoyed your experience. Please make sure to visit us again the next time you are in the area!Sincerely,Valerie WareAssistant General Manager

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have enjoyed staying here a few times. The rooms are spacious, comfortable beds, balconies to see the ocean are great. Our stay this time was disrupted by early morning construction noise. Our bathroom needed a thorough cleaning … little handprints on the walls, behind the door existed when we arrived. No kiddos with us so?
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Denise,Thanks so much for your review! We appreciate your continued loyalty and kind compliments. It's great to know you always enjoy your time with us. However, we apologize for the lapse in cleanliness and construction noise. We'll share your comments with the rest of our team to determine where improvements can be made. Thanks again, and we can't wait to welcome you back soon.Sincerely,Valerie WareAssistant General Manager

10/10 Excelente

Lawrence

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a good hotel on the beach. Nice staff.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Lawrence,Thank you for choosing Holiday Inn Resort Jekyll Island! Our team is delighted you received excellent service and enjoyed our beautiful location. We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit! Sincerely,Valerie WareAssistant General Manager

8/10 Bueno

Raeann

Se hospedó 6 noches en marzo de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Raeann,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Melissa,Thank you for being our guest at Holiday Inn Resort Jekyll Island. We appreciate you letting us know you had a great stay at our resort! Our team would love to see you again when you return to Jekyll Island. Sincerely,Valerie WareAssistant General Manager

8/10 Bueno

Jay

Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Jay,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards, Brandon Miller

6/10 Aceptable

Dana

Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Dana,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Diane,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards, Brandon Miller

6/10 Aceptable

Irene

The location on the ocean was excellent. The property needs updating, especially bathroom.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 8 mar. 2024
Dear Irene,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our oceanfront location. However, we also acknowledge your concerns regarding the need for updates. Your feedback is important to us, and we will work to improve our facilities. We hope you will consider visiting us again for an even better experience by the sea.Sincerely,Valerie WareAssistant General Manager

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish we stayed longer! God willing, we will be back soon!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Diana,Thanks so much for your review of Holiday Inn Resort Jekyll Island. We're thrilled you enjoyed your time with us. It would be our pleasure to host you again for an even longer stay, so come back soon!Sincerely,Valerie WareAssistant General Manager

4/10 Malo

Adam

Se hospedó 2 noches en febrero de 2024
Respuesta de Brandon Miller front desk supervisor., el 19 abr. 2024
Dear Adam,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller

6/10 Aceptable

Linda

Viaje familiar
Motel style/Good location
The location of this hotel was great. we arrived in the dark and left before daylight but from what we could see, it looked like the pool was right on the beach which would be awesome. We had a hard time getting to our room which was on the beachside. There were no covered walkways and it was raining and very dark. We had difficulty finding the room and were not told at check in to walk behind the building. The room had an unpleasant odor although it did not smell like mildew. Had it been earlier and not raining we would have requested another room but did not in this case and decided to try to get some sleep. The worst part however was the breakfast experience. We paid in advance for the breakfast which was a mistake as it was a "buffet" -- not even as nice as the ones offered at Fairfield and Hampton type hotels. The stated time of opening was 7 am. We went in about 7:05 (doors unlocked) and waited for about six minutes -- noone came out to help us. As the breakfast was already displayed, we sat down and got out toast etc. The waitress came out a few minutes after we sat down and said "Did someone seat you or did you decide to seat yourself". We acknowledged we sat down ourselves and she screamed at us....never came to our table again. No coffee, no silverware, no water. The cook came out and apologized and explained that the waitress did not know he unlocked the door. HOWEVER, Jekyll Island is wonderful. We moved to another hotel and enjoyed.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Linda,While we thank you for being our guest and sharing your feedback, we are sorry for the unusual situation you encountered at breakfast. Our team is usually known to be one of the best in the business so we apologize that wasn't your experience. All of your feedback will be reviewed with the team to ensure we do better going forward. We hope you'll give us another opportunity to welcome you back and impress you with the stay you expected and deserve.Sincerely,Valerie WareAssistant General Manager

10/10 Excelente

Walter, Pompano

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous beach, excellent for beach walks and bikes, quiet but plenty to do, some very nice restaurants, huge rooms. So much different than Hilton Head or the larger, more crowded islands.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Walter,Thank you for taking the time to share your thoughts with our team. We are glad that you had a five-star experience with us. It makes us thrilled that you enjoyed our surrounding beach area and restaurants. We appreciate you highlighting our large accommodations and peaceful atmosphere. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Valerie WareAssistant General Manager

2/10 Terrible

Michael

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Miller front desk supervisor, el 19 abr. 2024
Dear Michael,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island

2/10 Terrible

Skyler

Se hospedó 1 noche en diciembre de 2023
Respuesta de Brandon Miller front desk supervisor., el 19 abr. 2024
Dear Skyler,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday Inn resort Jekyll Island