Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 539 de 822 opiniones" "
10 - Excelente
539
Puntuación de 8, es decir, Bueno. Basada en 160 de 822 opiniones" "
8 - Bueno
160
Puntuación de 6, es decir, Aceptable. Basada en 57 de 822 opiniones" "
6 - Aceptable
57
Puntuación de 4, es decir, Malo. Basada en 27 de 822 opiniones" "
4 - Malo
27
Puntuación de 2, es decir, Terrible. Basada en 39 de 822 opiniones" "
2 - Terrible
39
9.2/10
Limpieza
9.0/10
Servicio y personal
8.8/10
Servicios
9.2/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Erica
Viaje familiar, Viaje familiar con niños
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay there was great. Everything clean and organized. Friendly staff. I really recommend this hotel.
Erica
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 4 abr. 2024
Dear Erica, Thank you for your kind words on behalf of the entire team, especially our housekeeping staff. Your comfort is our business, and we are so happy you had a five-star stay at our SpringHill Suites. Please find a reason to come back soon! Best, Michelle Cardona, GM
10/10 Excelente
Cliente verificado
3 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 4 noches en septiembre de 2023
10/10 Excelente
juan, Arecibo
Viaje familiar
27 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
juan
Respuesta de GM, el 28 sept. 2023
Dear juan,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Michelle CardonaGeneral Manager
10/10 Excelente
juan, Arecibo
Viaje familiar
27 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper espectacular. Súper limpio, habitación espectacular y el desayuno caliente súper variado. Me encantó. Volvería por varios días definitivamente
juan
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 28 sept. 2023
Dear juan, Reviews just don't get any better than this one. Thank you so much for your support of our SpringHill suites and your recognition of our spectacular accommodations. We loved having you as our guest, and we can't wait to welcome you back! Sincerely, Michelle Cardona General Manager
10/10 Excelente
Esteban
Viaje familiar
22 sept. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy buena experiencia
Esteban
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 23 sept. 2023
Dear Estaban,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Michelle CardonaGeneral Manager
8/10 Bueno
eliza
19 jul. 2023
eliza
Se hospedó 1 noche en julio de 2023
8/10 Bueno
GUILLERMO
Viaje familiar
13 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GUILLERMO
Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 13 jun. 2023
Dear GUILLERMO, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Michelle Cardona General Manager
10/10 Excelente
Norberto rosas
Viaje con mascota, Viaje familiar con niños
4 sept. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto el hotel completo voy a regresar el próximo año
Norberto rosas
Se hospedó 2 noches en septiembre de 2022
Respuesta de GM, el 6 sept. 2022
Dear Norberto rosas, There is no higher compliment to a hotel than a return stay! Thank you for this wonderful review and we will see you next year. Sincerely, Jackie Ciaccio General Manager
10/10 Excelente
Katherine
Viaje familiar
15 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Location!
Katherine
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Deanna, Union
Viaje en pareja
14 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was modern and clean. Loved the space of the room my boyfriend and I booked; relaxing night/stay
Deanna
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 14 may. 2024
Dear Deanna, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our modern hotel and spacious, clean rooms. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Michelle Cardona, GM
10/10 Excelente
Doris
Viaje familiar
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall it was just what needed Very satisfied
Doris
Se hospedó 2 noches en mayo de 2024
Respuesta de GM, el 12 may. 2024
Dear Doris, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michelle Cardona, GM
10/10 Excelente
Nikkita
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All
Nikkita
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 10 may. 2024
Dear Nikkita, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Michelle Cardona, GM
10/10 Excelente
Lorenny
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Lorenny
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 6 may. 2024
Dear Lorenny, All-around cleanliness is a significant focus for the entire staff here at the SpringHill Suites, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Michelle Cardona, GM
8/10 Bueno
Kyla
4 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kyla
Se hospedó 2 noches en mayo de 2024
8/10 Bueno
Richard
Viaje familiar
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice overall
Richard
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 may. 2024
Dear Richard, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Michelle Cardona, GM
10/10 Excelente
Jp
Viaje en pareja, Viaje familiar, Viaje familiar con niños
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect if you’re visiting America dream mall
Jp
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 1 may. 2024
Dear Jp, Thank you for taking the time to share your kind review. I’m glad you found our location convenient. We look forward to being your hotel of choice when visiting American Dream and appreciate your patronage. Best, Michelle Cardona, GM
2/10 Terrible
Oana
Viaje familiar
30 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As soon as we got in the room, the sofa bed was full of hair and very dirty with particles of food and stains also when I pulled out the sofa bed was super dirty… very messy
Also the room was very dusty everywhere…
The door handle was very sticky and dirty
Not what I was expecting at all
Very disappointing
Oana
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 30 abr. 2024
Dear Oana, I apologize for the frustration caused by our lapses in housekeeping. We pride ourselves in being a hotel that exceeds expectations during your stay. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you sharing your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay in line with our standards. Sincerely, Michelle Cardona, GM
10/10 Excelente
THIAGO, Taunton
Viaje familiar con niños
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
THIAGO
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Dear THIAGO, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Michelle Cardona, GM
10/10 Excelente
James
Viaje familiar
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great.
James
Se hospedó 4 noches en marzo de 2024
Respuesta de GM, el 29 abr. 2024
Dear James, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Michelle Cardona, GM
10/10 Excelente
Karyn
26 abr. 2024
Le gustó: Servicios
The proximity to The American Dream Mall is perfect. The rooms are a nice size and clean. The staff was super friendly and helpful. I would definitely recommend this hotel and I would stay here again.
Karyn
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 26 abr. 2024
Dear Karyn, Thank you for your kind comments. I am thrilled that you liked our clean, spacious rooms, friendly staff, and convenient location. The best compliment is a return stay! We appreciate your loyalty and look forward to seeing you again for your next trip to American Dream! Best, Robert Fagan, GM
10/10 Excelente
Jennifer, North Babylon
Viaje familiar con niños
25 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This hotel is perfect if you are considering a trip to the American Dream mall or theme parks, just a 3-minute drive away. The hotel was wonderful, exceptionally clean, with beautifully appointed rooms, and the breakfast was delicious. We are definitely planning to return.
Jennifer
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 27 abr. 2024
Dear Jennifer, That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. It was our pleasure to host you, and we look forward to seeing you when your travels bring you back to the area soon. Best, Michelle Cardona, GM
8/10 Bueno
Ahisha
25 abr. 2024
Le gustó: Limpieza y servicio y personal
Ahisha
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 26 abr. 2024
Dear Ahisha, We strive to provide our guests with exceptional service that keeps them returning to our hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Robert Fagan, GM
10/10 Excelente
Maureen
22 abr. 2024
Maureen
Se hospedó 2 noches en abril de 2024
2/10 Terrible
Brittny
22 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Brittny
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 24 abr. 2024
Dear Brittny, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Michelle Cardona, GM
8/10 Bueno
Heidi
Viaje familiar
22 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay. Ran out of toilet paper in middle of night. Not enough towels left in room. Overall stay was great!
Heidi
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 22 abr. 2024
Dear Heidi, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Carlstadt. Best, Michelle Cardona, GM
8/10 Bueno
nelson, lincoln
22 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No places to walk to but overall a great stay
nelson
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 22 abr. 2024
Dear nelson, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michelle Cardona, GM
2/10 Terrible
Marin
22 abr. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal
Marin
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 23 abr. 2024
Dear Marin, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Michelle Cardona, GM
10/10 Excelente
Tatiana
Viaje familiar con niños
22 abr. 2024
Le gustó: Limpieza y servicios
The rooms are clean, updated and spacious. The kids loved the pool and i loved the gym & bed after. I also loved that it was close to everything. Will definitely come back again.
Tatiana
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
Dear Tatiana, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michelle Cardona, GM
8/10 Bueno
Kimirah
Viaje familiar con niños
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They did have a lot of teenagers in the hotel who were very loud at night outside of that it was a nice stay.
Kimirah
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 21 abr. 2024
Dear Kimirah, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Best, Michelle Cardona, GM
8/10 Bueno
Shuntoria
Viaje familiar
19 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Very pleasant stay
Shuntoria
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 20 abr. 2024
Dear Shuntoria, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michelle Cardona, GM
10/10 Excelente
Latena
17 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Latena
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 20 abr. 2024
Dear Latena, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Cardona, GM
10/10 Excelente
Brianna
Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Functional rooms, clean, breakfast was good.
Brianna
Se hospedó 4 noches en febrero de 2024
Respuesta de GM, el 17 abr. 2024
Dear Brianna, It is fantastic to know that our well-designed rooms, crisp accommodations, and delicious breakfast options all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Michelle Cardona, GM
10/10 Excelente
Melanie
Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely accommodation
Melanie
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 16 abr. 2024
Dear Melanie, I am so pleased to hear you enjoyed your stay and our accommodations. We would love for you to visit us again! Best, Michelle Cardona, GM
10/10 Excelente
Nicole
Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place close to American Dream
Nicole
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 16 abr. 2024
Dear Nicole, I'm glad our location was convenient for your visit to American Dream. Thank you for choosing us, and I hope to see you again! Best, Michelle Cardona, GM
10/10 Excelente
Dongmei
15 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dongmei
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 16 abr. 2024
Dear Dongmei, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michelle Cardona, GM
10/10 Excelente
Calandra
Viaje en grupo, Viaje familiar con niños
11 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked the hotel very clean nice. The pool closes too early tho.
Calandra
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 12 abr. 2024
Dear Calandra, Offering clean accommodations is a core goal of the staff, so it is great to hear that we delivered. Your feedback, which provides some suggestions for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Michelle Cardona, GM
4/10 Malo
joseline
9 abr. 2024
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
joseline
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 11 abr. 2024
Dear joseline, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Michelle Cardona, GM
10/10 Excelente
ESTHER
Viaje en grupo, Viaje familiar
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was spacious and the decor was great
ESTHER
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 9 abr. 2024
Dear ESTHER, We strive to provide beautiful and comfortable accommodations, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michelle Cardona, GM
8/10 Bueno
Joyashri
Viaje familiar
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our bathroom door was very stiff and very difficult to open or close.
There was also not toiletries like toothpaste, lotion and shower cap available
Joyashri
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 9 abr. 2024
Dear Joyashri, While it wasn't without some flaws, I am glad to see that your stay was pleasant overall. Thank you so much for taking the time to share this informative feedback with us so we have the opportunity to address it. We hope you will consider a return trip for a flawless experience next time. Best, Michelle Cardona, GM
6/10 Aceptable
Valencia
8 abr. 2024
Valencia
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Dear Valencia, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Michelle Cardona, GM
10/10 Excelente
BEATRICE
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
BEATRICE
Se hospedó 2 noches en abril de 2024
10/10 Excelente
Danielle
7 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Danielle
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Briana
Viaje familiar con niños
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
overall this property was very nice! The only suggestion would be offer more of a selection for the warm portion of breakfast. Not everyone eats pork and or beef.
Briana
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 7 abr. 2024
Dear Briana, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement to our breakfast options, are welcomed. We appreciate being a part of your trip! Best, Michelle Cardona, GM
10/10 Excelente
Wilmar
Viaje familiar con niños
5 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Everything good
Wilmar
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 6 abr. 2024
Dear Wilmar, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Cardona, GM
8/10 Bueno
Chiquana, Columbus
Viaje en grupo, Viaje familiar, Viaje familiar con niños
5 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good about this stay. I would only say the 2 negative things maybe 3 negative things that I did not like.....Is the water pressure was not strong. The pool was small and closed at 7... but I guess because it's by American dream water park they might expect you to go there instead of the pool. And then the other part that I did not like was the breakfast times closed too early (9). But other than that it was good. Great location for American Dream....i will however suggest you take ubers/lyfts everywhere. Saves you the hastle and time.
Chiquana
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 5 abr. 2024
Dear Chiquana, We are happy to hear that the hotel's location was easy for your visit. I am sorry that other aspects of your stay, mainly water pressure and pool/breakfast hours, didn’t measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Best, Michelle Cardona, GM
8/10 Bueno
Danielle
Viaje familiar
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was excellent besides the hotel pool was under maintenance for 2 of our 3 day stay.
Danielle
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 5 abr. 2024
Dear Danielle, Thank you for your kind review. We are thrilled that you enjoyed your stay overall. I'm sorry that we disappointed you by closing our pool for routine maintenance. We appreciated your patience. We value your patronage and hope to see you back for a flawless experience. Best, Michelle Cardona, GM
10/10 Excelente
Gisselle
4 abr. 2024
Le gustó: Condiciones de la propiedad
Gisselle
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 6 abr. 2024
Dear Gisselle, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Michelle Cardona, GM
4/10 Malo
Jasmine
Viaje familiar, Viaje familiar con niños
3 abr. 2024
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Great Location
Jasmine
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 4 abr. 2024
Dear Jasmine, Thank you for acknowledging our excellent location despite your disappointing overall experience. Thank you for your time in reviewing your visit. We hope to have the opportunity to welcome you back in the future. Sincerely, Michelle Cardona, GM
8/10 Bueno
Lidivina
2 abr. 2024
Le gustó: Servicio y personal
Lidivina
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 7 abr. 2024
Dear Lidivina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Cardona, GM
10/10 Excelente
Tiara
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love everything thanks
Tiara
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 2 abr. 2024
Dear Tiara, We are all ears whenever guests use the word "love" regarding their stay at our SpringHill Suites! Thank you so much for your business and for letting the team know how much you enjoyed your time with us. Please come back soon. Best, Michelle Cardona, GM