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Opiniones de Peermont D'oreale Grande at Emperors Palace

5 out of 5
Peermont D'oreale Grande at Emperors Palace
64 Jones Road, Kempton Park, Gauteng

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 144 de 299 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 97 de 299 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 299 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 299 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 299 opiniones" "

9.0/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Experiencia extraordinaria.
Una atención y calidad super, servicio al cliente de primera.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Rebecca, el 27 sept. 2019
Good day Roberto I hope this mail finds you well. Thank you so much for rating us 10 out of 10. Looking forward to seeing you soon. Kind regards Rebecca Mpofu Front Office Manager.

10/10 Excelente

beatriz vives, navarra - españa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
cercania aeropuerto, infinidad de restaurantes, ca
muy buena

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed at this hotel numerous times. Convenient to airport and staff is friendly. Didn't hurt that they upgraded me at check-in!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not great if you don’t gamble.
Vegas style resort, less than 10 years old, but starting to show wear. Staff were wonderful, but some things took longer to arrive than you would hope. Not much to do if you don’t gamble. Reign was good food, and food court in complex.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

HLENGY BEAUTY

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Gerhard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and convenient close to every thing.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Leonie, Kelowna

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Aurora

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel, friendly staff and a great restaurant.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Phillip

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Werner A.

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Allen, Toronto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The whole property was great! We just wish that there were USB outlets available
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Sandra, Centurion

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ease of check in. Location great. Transportaion service good and safe
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Brian

Se hospedó 5 noches en junio de 2023

6/10 Aceptable

john holm

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Doreale Grande Team, el 18 jun. 2023
Dear Mr HolnThank you so much for the feedback.Kind regardsDoreale Grande Team

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a wonderful place to stay for an overnight or extended stay, business or pleasure. Walkable dining and casino. Safe. My only wish would be an update of the fitness facility. Tired equipment and treadmills did not work.
Se hospedó 3 noches en mayo de 2023
Respuesta de Doreale Grande Team, el 18 jun. 2023
Dear MichaelThank you so much for your feedback.Our Gym equipment is now working.Thank you so much.Kind regardsDoreale Grande Team

10/10 Excelente

Brian, Minneapolis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Rebecca , el 25 abr. 2023
Dear Brian Thank you so much for the feedback.

4/10 Malo

Thomas

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Seriously Poor
This hotel is seriously tired/in need of updatating. The service is absolutely woeful.
Se hospedó 1 noche en febrero de 2023
Respuesta de Rebecca , el 25 abr. 2023
Dear ThomasMy apologies that we did not meet your expectations. Looking forward to hosting you, please keep us in the loop as I would like to make sure you are well looked after.Kind regardsRebecca MpofuFront Office Manager

4/10 Malo

Patrick, Helsinki

Viaje de negocios
Le gustó: Limpieza
Never been served a cold burger before in a restaurant. The kind waitress tried to get the maitre in charge to deal with the matter, but his reply was that he was busy with more important matters to have time to deal with me. Might have been the case, but the attitude tells even more.
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Sutton

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property was clean. The staff are not willing to assist/go that little bit out of their way in terms of room service. No porter assisted on arrival. The breakfast at Reign restaurant was terrible. Lack of qualified waiter. Bread given as toast with extra well done eggs when Sunny Side soft were requested. No mushrooms, substituted with bake-beans :-( A lot more and they were not even busy at the time. Terrible service. Requested manager to no avail.
Respuesta de Rebecca , el 2 ene. 2023
Dear SuttonOn behalf of the team and myself, please accept my apologies for the lack of service rendered to you upon your arrival at the Hotel. I have forwarded your complaint to all heads of departments.My sincerest apologies once again.Kind regardsDoreale Grande Team

8/10 Bueno

Yolandi

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Beautiful hotel.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Rebecca , el 2 ene. 2023
Dear YolandiThank you so much for choosing the Peermont Doreale Grande as your hotel of choice.Looking forward to hosting you soon.Kind regards Doreale Grande Team

8/10 Bueno

Michael

Se hospedó 1 noche en noviembre de 2022
Respuesta de Doreale, el 20 nov. 2022
Dear MichaelThank you so much for choosing the Doreale Grande as your hotel of choice.Kind regardsDoreale Grande team

8/10 Bueno

Ronald

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Benjamin

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Christopher, San Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room are pretty nice. Convenient and close to airport.
Se hospedó 1 noche en agosto de 2022
Respuesta de Doreale Grande , el 11 sept. 2022
Thank you for the fedback.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was good. Just that the sleeper couch was very uncomfortable
Se hospedó 3 noches en agosto de 2022
Respuesta de Doreale Grande , el 11 sept. 2022
Dear GuestThank you for the feedback.

10/10 Excelente

Ofer

Se hospedó 1 noche en agosto de 2022
Respuesta de Doreale Grande , el 11 sept. 2022
Dear OferThank you for your feedback

10/10 Excelente

Unali

Se hospedó 1 noche en julio de 2022
Respuesta de Doreale Grande , el 11 sept. 2022
Dear UnaliThank you for your feedback

10/10 Excelente

Fiona

Le gustó: Limpieza y servicio y personal
Beautifully appointed and fabulous service!
Se hospedó 2 noches en julio de 2022
Respuesta de Doreale Grande , el 11 sept. 2022
Dear FionaThank you for your feedback.

2/10 Terrible

Sean

Viaje de negocios
No le gustó: Condiciones de la propiedad
Tired and over priced
Restaurant and bar under reconstruction which they did not mention on website. Water pressure and temperature in rooms are terrible. Gym is ancient . Terrible value for price paid.
Se hospedó 2 noches en julio de 2022
Respuesta de Rebecca, el 23 jul. 2022
Dear Sean I hope this message finds you well. My apologies for the issues you encountered on your recent stay with us. We are busy with renovations in order for our dining area to be able to accommodate all our guests for breakfast. When we are done with that project we will tackle a new project to make the gym more trendier than the one we have. Kind regards Doreale Grande Team

4/10 Malo

Heather

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
What a bummer paid for a 5 star hotel and got a room over a jackhammer. They are doing major renovations and the place is super loud. We literally had room right over the area they are working on and the hammering started early. Restaurant is closed and they send you to a casino for breakfast.. at least you can get wine for breakfast. Oh and the water In Tub was green and you can’t see through it. Nicely mentioned these issues at check out and the only response was sorry. Still charged the full price Sheets are awesome and a great shower
Se hospedó 1 noche en julio de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear Heather. Thank you so much for the feedback, my sincerest apologies in that we did not meet your expectations. We are busy renovating the restaurant as we want the restaurant to accommodate all our guests at one go. Please can you advise me on which room you where booked as we would like to check what could have caused the green water. I hope you will give us a chance in order for us to redeem ourselves. Kind regards Doreale Grande Team

10/10 Excelente

SHARIEM

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear Shariem Thank you so much for the wonderful feedback. Kind regards Doreale Grande Hotel

8/10 Bueno

Daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for travel.
Se hospedó 2 noches en junio de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear Daniel Thank you for the feedback. Looking forward to hosting you soon. Kind regards Doreale Grande Team

10/10 Excelente

LAZARUS, KITWE

Se hospedó 1 noche en julio de 2022

10/10 Excelente

david

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All Around Excellence.
Excellent all around. Good value. Splendid rooms. Very reasonable dinner prices.Friendly and helpful staff
Se hospedó 1 noche en junio de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear David Thank you so much for your wonderful feedback. Looking forward to hosting you soon. Kind regards Doreale Grande Team

2/10 Terrible

Paulo

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
The property had a nice view during breakfast of the pool area. But overall the property was a disaster for the price. The heater for the room was set at one temperature couldn’t control it so it was extremely hot in the room. Attempted to take a shower there was no hot water. Called the front desk and there was no concern about that, staff was incompetent
Se hospedó 1 noche en junio de 2022
Respuesta de Rebecca, el 23 jul. 2022
Dear Paulo Thank you so much for your feedback, we will definitely at all the points you have raised. Kind regards Doreale Grande Team

8/10 Bueno

Harry

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Lovely pool and outdoor area. Great dining options.
Se hospedó 2 noches en mayo de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear Harry Thank you so much for your feedback. Kind regards Doreale Grande Team.

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5 star service. Excellent
Se hospedó 2 noches en mayo de 2022
Respuesta de Rebecca , el 23 jul. 2022
Dear Tracey Thank you so much for your feedback. Kind regards Doreale Grande Team

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The decor is beautiful.
Se hospedó 1 noche en mayo de 2022
Respuesta de Rebecca, el 16 may. 2022
Dear Karen Thank you so much for making the Peermont Doreale Grande as your hotel of choice. Looking forward to hosting you soon. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excelente

Marcus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice stay
Se hospedó 1 noche en mayo de 2022
Respuesta de Rebecca , el 8 may. 2022
Good day Marcus Thank you so much for choosing the Peermont Doreale Grande Hotel as your hotel of choice. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excelente

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were friendly and helpful. Convenient location and shuttle service to the airport.
Se hospedó 2 noches en mayo de 2022
Respuesta de Rebecca , el 8 may. 2022
Good day Steven Thank you so much for choosing the Peermont Doreale Grande Hotel as your hotel of choice. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excelente

Glen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property maintained to very high standards. Room really comfortable and had everything needed to make it a really comfortable stay. What set it apart was the staff. Cannot single any individual out they were all extremely friendly and efficient
Se hospedó 4 noches en abril de 2022
Respuesta de Rebecca , el 2 may. 2022
Dear Glen Thank you so much for the feedback given. Looking forward to hosting you soon. Kind regards Rebecca Mpofu

10/10 Excelente

Barbara

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2022

8/10 Bueno

EVONNE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think I expected a little more given the opulence, but overall the hotel and facilities were great. Room was a little outdated but fine for my stay.
Se hospedó 1 noche en abril de 2022
Respuesta de Rebecca , el 2 may. 2022
Dear Evonne Thank you for choosing the Peermont Doreale Grande as your hotel of choice. Kind regards Rebecca Mpofu

10/10 Excelente

Shawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel, very convenient location, wonderful staff, though their app could use a little more development. We placed an order that was not received and there was no way to view our order. Additionally, it wouldn’t pull up the menu options on my iPhone.
Se hospedó 1 noche en abril de 2022
Respuesta de Rebecca, el 15 abr. 2022
Dear Shawn Thank you so much for choosing the Peermont Doreale Grande as your hotel of choice. My apologies for the glitches experienced with our APP. We are working on making the APP more user friendly. Looking forward to hosting you soon. Kind regards Rebecca Mpofu Front office Manager

10/10 Excelente

David

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff. Friendly and eager to help. If I come back to Johannesburg, I will stay here.
Se hospedó 2 noches en marzo de 2022
Respuesta de Rebecca, el 31 mar. 2022
Dear David Thank you for the wonderful feedback. Kind regards Rebecca

10/10 Excelente

Cathey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to the airport and free shuttle. Limited shopping. Hotel restaurant is very good.
Se hospedó 1 noche en marzo de 2022
Respuesta de Rebecca , el 31 mar. 2022
Dear Cathey Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excelente

Salome E

Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Michael

Se hospedó 1 noche en marzo de 2022
Respuesta de Rebecca, el 31 mar. 2022
Dear Michael Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022
Respuesta de Rebecca, el 31 mar. 2022
Dear Guest Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excelente

Elin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en febrero de 2022
Respuesta de Rebecca, el 31 mar. 2022
Dear Elin Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca