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Opiniones de Chateau Avalon Hotel & Spa

3.5 out of 5
Chateau Avalon Hotel & Spa
701 Village West Parkway, Kansas City, KS

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 436 de 901 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 239 de 901 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 901 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 81 de 901 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 901 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Nicole

Viaje en pareja
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique property,
Se hospedó 1 noche en abril de 2024
Respuesta de KS, el 27 abr. 2024
Thank you for your positive review! We look forward to having you back in the near future!

2/10 Terrible

Marina

No le gustó: Servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Kristy Sherley GM, el 20 abr. 2024
It saddens me to hear that we did not meet your expectations. We strive to give our guests the best possible service and I hope you will provide us with a second chance. If so, please call me after you have booked, and I can take care of you to ensure you do not have the same issues.

10/10 Excelente

Jordan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Chateau Avalon was beautiful! Our stay was so incredible, the room was so cool, breakfast was amazing, and this place has a special place in our hearts as we got engaged at the front fountain. Thank you for everything!
Se hospedó 1 noche en abril de 2024
Respuesta de Kristy, el 17 abr. 2024
Thank you for your kind words and we are thrilled that we achieved all expectations during your stay. Congratulations on your engagement and we look forward to having you back at the Chateau Avalon!

8/10 Bueno

Meridth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great night!
Se hospedó 1 noche en enero de 2024
Respuesta de Kristy, el 12 abr. 2024
Thank you for your review and we are happy you enjoyed your stay at the Chateau Avalon. We look forward to your next visit.

4/10 Malo

Jurg

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
A disappointing experience. don't recommend it
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Cate

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As expected In a good way!
Se hospedó 1 noche en marzo de 2024
Respuesta de K, el 12 abr. 2024
Thank you for your review and we are thrilled that you enjoyed your stay with us. We look forward to having you back at the Chateau Avalon.

10/10 Excelente

Matthew

Se hospedó 1 noche en marzo de 2024
Respuesta de K, el 12 abr. 2024
Thank you for your kind review and we look forward to having you back at the Chateau Avalon.

6/10 Aceptable

Gary

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Coral

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
I had no hot water all night i called front dest and was told to wait about 45 min to an hour per it was a full house wich would have been ok except i had already been waiting all afternoon into the evening and never did have hot water it came out ice cold and would run luke warm for maybe 5 min and back to cold i waited till almost 2.am and still couldn't get it hot.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Jessica, Kansas City

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was very welcoming and informative of all the hotel’s accommodations. However, the room I was not so pleased about. They could definitely use an update on these rooms. The room smelled weird like a mildewed basement. Had to spray my perfume to get rid of it, although I could still smell it a bit. The lighting was terrible. The furniture was old and dirty and needs to be cleaned or replaced. My biggest issue was that the jacuzzi hot tub water, did NOT get hot! With the rates these rooms are going for, they need to do better!! Probably won’t book here again.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jaidyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The variety of the rooms and good room service options
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Marjorie

Le gustó: Limpieza y servicio y personal
It was very nice ,old property not enough water pressure but still nice
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kristy, el 30 ene. 2024
Thank you for choosing the Chateau Avalon Hotel, we are delighted that you enjoyed your stay. Our Team is looking forward to welcoming you back soon!

4/10 Malo

Jonathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I received an email the day I was to check in. It was a pre-check in. Which is fine. But the email said I could check in at 3 PM. Which was great. When I got here at 3 PM they told me the room was not ready and would not be ready till 4 PM. I explained that your email said 3 PM. They said, “yes, we’re trying to fix that“later on I went down to the front desk and no one was there for probably 10 minutes. There was several people waiting.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Travis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great placd
Se hospedó 1 noche en enero de 2024
Respuesta de Kristy, el 26 ene. 2024
We are very happy you chose the Chateau Avalon Hotel for your stay. We look forward to seeing you again soon!

10/10 Excelente

Verna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
We had a Great Romantic stay. The only thing was there was no hangers or place to hang clothes.
Se hospedó 1 noche en enero de 2024
Respuesta de Kristy, el 26 ene. 2024
Thank you for choosing the Chateau Avalon Hotel. We appreciate your feedback and are always looking for ways to improve our property for our guests. We look forward to seeing you very soon.

8/10 Bueno

Rosemary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Hotel was nice, massage was wonderful. Could use some updating, but we had a good time. Great location.
Se hospedó 1 noche en enero de 2024
Respuesta de Kristy, el 26 ene. 2024
Thank you for choosing the Chateau Avalon. We appreciate your feedback and are always looking for ways to improve guest's experience. We have begun the renovation process! We can't wait to see you again very soon!

10/10 Excelente

Latonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great and wonderful place to relax at
It was great and wonderful and relaxing
Se hospedó 2 noches en enero de 2024
Respuesta de Kristy, el 26 ene. 2024
Thank you for choosing the Chateau Avalon. We look forward to seeing you again very soon.

10/10 Excelente

Jaremy

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Chris

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Okay-ish
Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Travis

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristy, el 26 ene. 2024
Thank you for choosing the Chateau Avalon Hotel. We look forward to seeing you very soon.

2/10 Terrible

Jake, Midwest City

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Milagros

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
After a year of just being busy i was finally able to afford to bring my husband to a football game. Ive heard great places about the Chateau so i said why not? Check in was simple, done online. We get to our room and the jets on the bathtub done work. Ms. Lauren offered us another room. Which was amazing on her part. But all the rooms we went into none of the beds were made. Bummed out that we had to wait for the room to get cleaned out and linen to be put on. We were tired after a road trip. But so grateful for Ms. Lauren for going above and beyond to help us.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Janet

Viaje de negocios
No le gustó: Condiciones de la propiedad
Always enjoyable, just not fabulous!!!
We love the Château Avalon. It has the potential for being fabulous. However, I it seems every time we go that it’s a little less kept up such a beautiful place. The beds are super comfortable love the pillows. Due to the lack of hot water beautiful spa tub, however, the management graciously, gave us all night on them to make up. I would have rather enjoyed my time there. I need a make up line fortunately. We ordered a breakfast sandwich and coffee to be delivered in the room. It was on time. The coffee was delicious. Sandwiches were good but we didn’t receive anything extra such as salt and pepper may be a little butter would’ve been nice if, I don’t think the muffin was buttered. We would definitely stay OK because it’s such a beautiful place but it’s the little things attention to detail that turns a good state into a fabulous stay.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lekeyah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Chad

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roman Room
We enjoyed a wonderful stay in the Roman themed room! So comfortable and peaceful. Thank you.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

wilsie

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is our second time staying here for our anniversary, We like this room even better. Malaysisn Rain Forest
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Alyssa

No le gustó: Limpieza y servicio y personal
My card was charged the wrong amount and it was a surprise because upon check in I wasn’t told of a charge. The room smelled like mildew
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

sonia

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

timothy

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay!
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Denessa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing and the room was great !!! I would love to stay once or twice a month just to get away from the chaos of life.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kenyeta

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Christy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Ronnie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in the castaway room had a amazing time
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Kenneth

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bad coffee service
Everything was but when I called room service to tell them my coffee maker was broken and that I couldn't make coffee they told me to come to the lobby to get coffee when I got to the lobby the coffee was cold other then that over all great I believe they will correct that when people pay that kind of money they should get the service that's expected
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Dennis, Lincoln

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was friendly and respectful of your privacy. Thank you for the warm welcome.
Se hospedó 1 noche en octubre de 2023