Dear Guest, Thank you for selecting us. We regret the experience you had during your visit. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room, per stay, which will be used to guarantee incidental charges that may incur during your stay. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. Please accept our apologies for the inconvenience caused due to the no-room service policy. The towels can be exchanged at any time of the day at our front desk. We are sorry if this was a cause of trouble during your time with us. Hoping this unfortunate situation will not prevent you from staying with us again, and we look forward to giving you the hospitality experience you deserve.Sincerely,Hotel Management

Dear Abigail, Thank you for taking the time to share your feedback about your recent visit. We appreciate you sharing the positive aspects of your visit; however, we understand that there were some areas where we fell short of your expectations, and we apologize for any inconvenience or disappointment caused. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Our commitment to providing an exceptional guest experience remains unwavering. We look forward to exceeding your expectations and welcoming you back in the future.Sincerely,Hotel Management

Dear Shila, We extend our sincere apologies for the unsatisfactory experience you encountered during your stay. We hold ourselves to high standards of service and cleanliness, and we regret that we fell short of your expectations. Thank you for bringing this to our attention. We assure you that your concerns have been shared with the appropriate individuals, and necessary actions will be taken to address these issues promptly. Once again, we are sorry for the inconvenience caused, and we welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management

Dear Kelvin, We express our sincerest regret that your recent visit fell short of your expectations. Please accept our deepest apologies for any disappointment experienced. Thank you for bringing this to our attention, as it allows us the opportunity to improve and ensure that future visits meet and exceed your expectations. Your feedback will be thoughtfully discussed with the appropriate individuals. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Brenda, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we apologize that we fell short of your expectations. To ensure that we continue to meet our guests' expectations, we are committed to addressing them with the relevant departments. We hope to have another chance to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Tamara, Thank you for taking the time to share your feedback about your recent visit. Please accept our apologies for the disappointing experience with us. We assure you that we will take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

Dear Ron, Thank you for choosing our establishment and acknowledging the positive aspects of your stay. However, we apologize for the issues that kept it from being perfect. Your feedback is invaluable, and we will immediately address this matter with our team. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear David, Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that you had a favorable experience with our staff and that our establishment offered the most cost-effective option. However, we regret to learn of the challenges you encountered during your stay. We apologize for any inconvenience this may have caused and will take steps to address these issues promptly. Thank you for bringing these concerns to our attention, and we hope to serve you again.Sincerely,Hotel Management

Dear THANH, Thank you very much for staying with us and taking the time to provide a review. We sincerely apologize for not providing you with an outstanding stay, and we hope you will consider revisiting us again for the hospitality you deserve and for which we are known.Sincerely,Hotel Management

Dear Louis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Rebecca, Thank you for your review of our hotel. We apologize for the inconvenience caused by noise disturbances and difficulties reaching our staff. Providing a peaceful environment is a priority, and we regret falling short during your stay. Your feedback is valuable, and we'll address the issues with noise control measures and improve our communication systems. Please accept our sincere apologies for the inconvenience. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Roger, Thank you for taking the time to share your experience. Providing the highest level of hospitality is our number one priority; therefore, we apologize for not meeting your expectations. We regret any frustration and inconvenience caused by the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. Please get in touch with your bank directly for further assistance regarding this matter. If we can help in any way, please let us know. Thank you for being our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Anesika, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Cassandra, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Djeddy, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped if they had been informed. They are always available 24 x 7 to assist you. Please return, and we hope always to serve you again! Sincerely,Hotel Management

Dear Miranda, We are sorry to hear about your negative experience. Your feedback about the cleanliness issues is concerning and not reflective of our standards. We will address this matter immediately with our housekeeping team to ensure such incidents do not occur again. We apologize for any inconvenience caused and hope you'll consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Jacqueline G., Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Tal, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Lesa, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. Also, we deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Thank you SO very much for choosing to stay with us. We appreciate you!

Thank you for your stay.

Thank you for staying with us.

Thank you So very much for your positive feedback, and for choosing to stay with us!

Dear Felecia, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconvenience you encountered during your stay. It's regrettable that you discovered the sheet stain while checking out. Please know this is not indicative of the experience we aim to provide. We will work diligently to address the cleanliness issues and ensure that your future visits are much more comfortable. Your satisfaction is essential to us, and we hope you reconsider and provide us with another opportunity to serve you better in the future. Sincerely,Hotel Management

Thank you so very much for staying with us!

Dear Anup, Thank you for being our guest and sharing your valuable feedback. It's unacceptable for you to have encountered such concerns, and we apologize for any cleanliness issues you faced. This doesn't meet our usual standards, and we're committed to addressing these problems immediately. Our housekeeping team will be cautioned to ensure thorough inspections and maintenance to prevent future occurrences. We appreciate your feedback, as it helps us enhance our services moving forward. Your comfort is essential to us, and we're glad you found the bed relaxing. We hope you'll consider returning to stay with us in the future, giving us a chance to provide you with a more pleasant and stress-free experience. Sincerely,Hotel Management

Dear Martin, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management

Dear Stanley, Thank you for writing a review of our hotel. It is good to know you had a wonderful time here and enjoyed our location. Please revisit Extended Stay America and allow us to serve you with better memories again! Sincerely,Hotel Management

Thank you so very much for staying with us!

Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for the issues you encountered in your suite. Please know that we take cleanliness and pest control of our property very seriously; however, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us and regret you ended up canceling with us. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Thank you so very much for staying with us!