Dear Mikk, Many thanks for your kind review of the hotel! We are glad that the hotel staff made you feel good and comfortable! For us it was a pleasure to assist you during your stay in Savoy Westend Hotel! We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

Dear Jorge, we are delighted to know that you have enjoyed your stay with us and very pleased that we were able to contribute to a memorable stay of yours. We hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

Dear Jaime! First of all we would like to thank you for taking your time and sharing your online review after your stay at our Savoy Westend Hotel. We really appreciate your feedback, the comments of our guests help us to get better! We apologize for the issue mentioned and we will be sure to pass this along to our technician. However we would be very pleased to welcome you soon as our guest! We wish you all the best! Savoy Westend Hotel Team!

Dear j,Thank you for your positive review, we are very happy that you enjoyed your stay in our hotel and we greatly appreciate your visit. We hope to see you again in our hotel soon!Best regards,SWH Management Team

Dear Anja,Thank you for your positive review, we are very happy that you enjoyed your stay in our hotel and we greatly appreciate your visit. We hope to see you again in our hotel soon!Best regards,SWH Management Team

Lieber Matthias,Vielen Dank für Ihre positive Bewertung, wir sind sehr glücklich, dass Sie Ihren Aufenthalt in unserem Hotel genossen und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel zu sehen!Mit freundlichen Grüßen,Ihr SWH management Team

Dear Quirin,Thank you very much for your positive review, we are very pleased that you enjoyed your stay at our hotel and appreciate your visit.We hope to welcome you back to our hotel soon!With kind regards,Your SWH team

Dear Fanni,Thank you very much for your positive review, we are very pleased that you enjoyed your stay at our hotel and appreciate your visit.We hope to welcome you back to our hotel soon!With kind regards,Your SWH team

Sehr geehrte Christina,Vielen Dank für Ihre positive Bewertung, wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und schätzen Ihren Besuch sehr.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH-Team

Dear Igor,Thank you very much for your positive review, we are very pleased that you enjoyed your stay at our hotel and appreciate your visit.We hope to welcome you back to our hotel soon!With kind regards,Your SWH team

Dear Katarina,Thank you for your positive review, we are very pleased that you enjoyed your stay in our hotel and we greatly appreciate your visit.We hope to welcome you to our hotel again soon!Best regards,SWH Management Team

Lieber Karl-Heinz,Vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihnen unser Wellness-Bereich mit Sauna, Pool, Fitness und anderen Annehmlichkeiten gut gefallen hat. Wir setzen alles daran, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu erfahren, dass Sie Ihre Zeit bei uns genossen haben.Ihre Zufriedenheit ist unsere oberste Priorität, und wir schätzen Ihr Feedback sehr. Falls Sie in Zukunft weitere Anregungen oder Kommentare haben, stehen wir Ihnen gerne zur Verfügung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute!Herzliche Grüße,SWH management Team

Dear Anonymous,We appreciate you taking the time to share your feedback regarding your recent stay at Savoy Westend. We are genuinely sorry to hear that your experience did not meet your expectations, and we regret any inconvenience you may have encountered during your visit.Regarding the payment method, we apologize for any inconvenience this may have caused. This is certainly not the experience we want for our guests.Your comments on our rooms, spa, and overall ambiance have not gone unnoticed. We take this feedback seriously, and we are committed to improving our services and facilities. The ambiance of the hotel and the spa environment are areas where we aim to enhance the guest experience. Your remarks will be used as valuable input in these ongoing efforts to make improvements.We sincerely apologize for the shortcomings you experienced during your stay and thank you for bringing them to our attention. We hope you might consider giving us another chance in the future, as we are dedicated to making the necessary changes to offer a more enjoyable and comfortable experience.Once again, thank you for your feedback.Sincerely,SWH Management Team

Dear Mr./Ms. Anonymous,Thank you for taking the time to share your feedback about your recent stay at Savoy Westend Hotel. We appreciate your honest review as it helps us improve our services and guest experience.We regret the inconvenience caused by the credit card machine not working during your stay. This is certainly not the experience we want for our guests. It's important for us to clarify that the credit card information is listed on the website "Expedia." Regarding the language barrier and the lack of guidance in the spa area, we apologize for any confusion or inconvenience you experienced. We will take your comments into consideration and work on enhancing our guest service, including providing clearer instructions for spa experiences.We are pleased to hear that you found the property itself enjoyable, and we hope that you would consider giving us another opportunity to provide you with a much-improved stay in the future. We truly appreciate your feedback, and it will be instrumental in helping us enhance our services.Once again, we apologize for any inconvenience you faced during your stay and thank you for choosing Savoy Westend Hotel.Warm regards,SWH Management Team

Dear Ms. Rita,Thank you for your positive review, we are very happy that you liked our hotel.We hope to welcome you to our hotel again soon!With best wishes,Your SWH team

Sehr geehrte Jutta,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns aufrichtig leid, zu hören, dass Sie mit Ihrem Besuch in unserem Thermalbad nicht zufrieden waren. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen und Einrichtungen kontinuierlich zu verbessern.Wir bedauern, dass das Ambiente des Wellnessbereichs nicht Ihren Erwartungen entsprochen hat. Unser Ziel ist es, unseren Gästen eine entspannte und angenehme Umgebung zu bieten, und wir werden sicherstellen, dass dies in Zukunft besser umgesetzt wird.Wir verstehen, dass Ihnen die Temperatur des Pools von 29 Grad nicht gefallen hat, aber da es sich um einen Pool zum Schwimmen handelt, kann die Temperatur nicht höher sein. Wir werden jedoch sicherstellen, dass diese Information in unserer Kommunikation deutlich hervorgehoben wird, um Missverständnisse zu vermeiden.Wir bedauern auch, dass die Massagedüsen nicht ausreichend genutzt werden konnten. Ihr Feedback bezüglich der Massagedüsen wird von uns ernst genommen, und wir werden sicherstellen, dass diese in Zukunft leichter zugänglich sind.Wir hoffen, dass Sie uns in der Zukunft eine weitere Gelegenheit geben, Ihr Vertrauen in unsere Einrichtungen wiederherzustellen. Wir werden hart daran arbeiten, sicherzustellen, dass Ihr nächster Besuch Ihren Erwartungen entspricht.Nochmals vielen Dank für Ihr Feedback, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,SWH Management Team

Liebe Frau Daniela,vielen Dank für Ihre positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH-Team

Dear Janice,Thank you for your positive feedback, we are very glad that you enjoyed your stay at our hotel.We hope to welcome you to our hotel again soon!Best wishes,Your SWH Management Team

Sehr geehrte Frau Brigitta,Vielen Dank für Ihre positive Bewertung, wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH Management Team

Dear Cecilia,Thank you for your positive review and we are very happy that you enjoyed your stay in our hotel. We are glad that you liked and enjoyed our room and the Spa center. We would like to apologize for the air conditioning, which was not yet fully functional due to a recent switch on and was not working at full capacity at the time of your stay, but is now working perfectly. We hope to welcome you back to our hotel soon!Best regards,Your SWH management team

Dear Jaeho, Thank you for your positive review, we are delighted that you enjoyed your stay at our hotel. We hope to welcome you back to our hotel again soon! Best wishes, Your SWH management team

Dear Andreas, Thank you for your positive review, we are delighted that you enjoyed your stay at our hotel. We hope to welcome you back to our hotel again soon! Best wishes, Your SWH management team

Dear guest,Thank you for your review, we hope you enjoyed your stay at the Savoy Westend Hotel and spent a pleasant few days here. As for your daughter, I have passed your information on to the manager so next time no one will feel uncomfortable.We hope to welcome you back to our hotel again soon!Kind regards,Your SWH Management Team

Dear Michael, Thank you for your review, we are pleased that you enjoyed your stay at the Savoy Westend Hotel, especially the friendly and helpful staff. We are also very sorry that you were unhappy with the opening hours of the Spa Centre. We hope to welcome you back soon. With kind regards, Your SWH team

Dear Guest,Thank you for your positive review, we are very happy that you enjoyed your stay at our hotel and appreciate your visit very much.We hope to welcome you again soon in our hotel!Sincere friendships,Your SWH team

Dear Guest,Thank you for your positive review, we are very happy that you enjoyed your stay at our hotel and appreciate your visit very much.We hope to welcome you again soon in our hotel!Sincere friendships,Your SWH team

Dear Eduardo,Thank you very much for this positive feedback!It was a pleasure having you with us and we hope to welcome you back soon.Kind regards,SWH team

Dear James, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

Dear Thomas, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

Dear nooria, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

Dear Guest, thank you very much for giving us such a high score. I am happy that you found our hotel absolutely perfect! This means a lot to all our staff, because it shows that we are going in the right direction to provide the best service to all our guests. I sincerely hope that we can welcome you back to our hotel soon! We look forward to seeing you again, Your Management Team

Lieber Gast, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

Guten Tag, Vielen vielen Dank für die nette Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und gerne wiederkommen. Ich wünsche Ihnen einen schönen Tag und bis zum nächsten Mal.

Hallo, vielen Dank für die nette Beschreibung.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und bedauern, dass Sie mit dem Service in unserem Restaurant nicht zufrieden waren. Wir werden auf jeden Fall an dieser Situation arbeiten und unseren Service verbessern. Mit freundlichen Grüßen

Lieber Gast, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

Dear Guide, thank you very much for the positive review, we are very happy that you liked our hotel and we really appreciate your visit. We are glad that everything was perfect. We hope to see you again soon at our hotel! Sincerely, Your Management Team

Dear Hendrik, thank you very much for the positive review, we are very pleased that you liked our hotel and we appreciate your visit very much. We hope to welcome you back to our hotel soon! With kind regards, your management team

Lieber Rosemarie, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

Dear UH, thank you very much for the positive review, we are very happy that you liked our hotel and we really appreciate your visit. We hope to see you again soon at our hotel! Sincerely, Your Management Team

Dear Jette! First of all we would like to thank you for taking your time and sharing your review after your stay at our Savoy Westend Hotel. We really appreciate your feedback, the comments of our guests help us to get better! We apologize for the issue mentioned and we will be sure to pass this along to our technician. However we would be very pleased to welcome you soon as our guest! We wish you all the best!

Dear Mrs. Zielke, First of all, we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. We are very glad that you appreciated the cleanliness and Thai massages, as as we constantly strive to provide the very best for all our guests. Let us please react on your booking process and request regarding free cancellation. You made your reservation 9.2, you could change your reservation till 19.2. free of charge. This was not done. Whole this time hotel kept the room reserved for you. We have faced the period of the fully booked hotel when we did not have any free room available and we canceled all other requests and reservations still keeping the room for you. Of course, we could not cancel your booking free of charge at the last moment, since we had no chance to sell the room anymore, and lost all other requests. It would be also fair to mention that you were proposed as compensation for your second period with a huge upgrade from Compact room up to Apartment by our manager. There is written correspondence available about this fact. You did not react to this proposal. The reason you did not get the upgrade is only because you decided to use your reservation for the first period as well (the one you wanted to cancel) and came to the hotel. So hotel kept all its obligations towards you. You have paid the Compact room, you got the Compact room exactly. Yes, it is not a big room, but this is for you to choose and what you have ordered. We have 10 different categories available, so you could choose any of them. Thank you in advance for your understanding, we hope, there will be a possibility to welcome you back to our hotel in the future under better circumstances. Sincerely, Savoy Westend Hotel

Dear Stephan, First of all we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like yours that we learn from and use to improve. Further to your comments we have taken necessary measures to address all issues mentioned and including all departments. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

Dear client, First of all we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. While we wish you had a better experience, it is feedback like yours that we learn from and use to improve. Further to your comments we have taken necessary measures to address all issues mentioned and including all departments. A very high number of our guests are returning and although we understand you were not satisfied on this occasion, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warmest regards, Management