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Opiniones de Sugar Marina Hotel - ART - Karon Beach

4 out of 5
Sugar Marina Hotel - ART - Karon Beach
542/1 Patak Road, Karon Beach, Muang, Karon, Phuket

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 173 de 561 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 275 de 561 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 561 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 561 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 561 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

8.2/10

Servicios

7.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alicja&Douglas, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
We liked it a lot! Everything was excelent. The breakfast was a little different everyday and there was always soo many options to choose from. We consider it to be one of the best buffets we have ever had in the hotels. We came around 4am, got an ice cream each while waiting for our room, there are 2 swimming pools and it is very close to the beach. Outside the hotel there are lots of shops, restaurants, travel agencies, etc. Very recomended!
Se hospedó 3 noches en julio de 2018

6/10 Aceptable

Isabel, CO

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se ve mejor en fotos
No es tan nuevo como se observa en las fotos. Tienen un edificio nuevo y uno antiguo. Me tocó en el antiguo; pasillos oscuros, paredes con humedad. En la habitación no reponían los comodities como jabón, ni cambiaban las sabanas, en una estancia en un lugar de playa por 6 días y no cambiar sabanas? Terrible, el baño igual no lo limpiaban bien. Desayuno súper caro, el personal no habla bien inglés. Por ese precio podrían conseguirse mejores.

8/10 Bueno

Sara, Montevideo, Uruguay

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel Sugar Palm Karon Beach Hotel
Muy buena habitación y bien mantenida salvo las toallas que están limpias pero muy usadas. La ubicación es perfecta a pocos metros de la playa y el centro aunque en una calle tranquila. Seguro lo recomiento para familias, parejas o gente sola.

8/10 Bueno

Lea

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great value for the money, just a short trip in a grab taxi and you are on bangla road
Se hospedó 6 noches en mayo de 2024
Respuesta de Sales, el 14 may. 2024
Dear Lea,Thank you for your feedback! We're glad to hear that you found great value for your money during your stay with us. It's wonderful to know that you found it convenient to travel to Bangla Road using a Grab taxi. We hope to welcome you back soon for another enjoyable stay!Sugar Marina Team

8/10 Bueno

Helena

Viaje familiar
Le gustó: Servicio y personal
Rooms where spacious and clean, good air conditioner. However the hallways and elevators etc were not clean at all. Also lots of mosquitos in our room when we first checked in. Breakfast was very good, however a bit expensive. Be careful when you book this hotel through expedia, because there are 4 different sugar marina’s in this area and this one has the wrong address writing..
Se hospedó 3 noches en agosto de 2023
Respuesta de Sales, el 1 sept. 2023
Dear Helena ,Thank you for your feedback! We're glad you enjoyed our spacious and clean rooms with good air conditioning. We apologize for any inconveniences you faced with the cleanliness of hallways and elevators, as well as the mosquitoes in your room. We appreciate your comments about breakfast and will take your concerns into consideration. We apologize for any confusion regarding the address and will work to address that issue. We hope to have the opportunity to welcome you again in the future.Sugar Marina Team

8/10 Bueno

Udo

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Gut
Se hospedó 11 noches en agosto de 2023
Respuesta de Sales, el 25 ago. 2023
Dear Udo,Thank you for your review and feedback. We're glad you had a positive experience overallSugar Marina Team

10/10 Excelente

Riccardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The e dining was great D R one of the staff members was great him and the kitchen staff was great I look forward to dining again soon🙂
Se hospedó 7 noches en julio de 2023
Respuesta de Sales, el 13 ago. 2023
Dear Riccardo,Thank you for your positive feedback! We're delighted that you enjoyed our dining experience, especially with the assistance of D R and our kitchen staff. We can't wait to welcome you back for another enjoyable meal soon.Sugar Marina Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean family room. Door did not shut properly so noise at night when people walked by. Overall good place with helpful personnel.
Se hospedó 2 noches en julio de 2023
Respuesta de Sales, el 20 jul. 2023
Dear Guest,Thank you for your valuable feedback. We apologize for the inconvenience caused by the door not shutting properly. We'll take note of this and work to improve it. Nonetheless, we're glad to hear that you found our family room clean and our personnel helpful. We hope you had an enjoyable stay, and we look forward to welcoming you back in the future!Sugar Marina Team

6/10 Aceptable

Waylen

Le gustó: Servicio y personal
If you're on a budget this place is ok. It's a bit dated, my room smelled really bad like mould. It was relatively clean. Internet wasn't the best. Pillows were pretty good. Air Con with remote was good. Personally I would rather stay at a more cleaner and modern place and won't stay here again.
Se hospedó 1 noche en junio de 2023
Respuesta de Sales, el 20 jul. 2023
Dear Waylen,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address the issues you mentioned to improve our services. We hope you'll consider giving us another chance in the future, and we'll strive to provide a better experience next time. If you have any further suggestions or concerns, please feel free to contact us directly.Sugar Marina Team

8/10 Bueno

Win Ei

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is nice for family.
Se hospedó 2 noches en abril de 2023
Respuesta de Sales, el 24 abr. 2023
Dear Win Ei,Thank you for taking the time to leave such a positive review about your recent stay with us! We're thrilled to hear that you found our room accommodations suitable for your family's needs.We take pride in providing comfortable and spacious rooms for our guests, and we're delighted that we were able to meet your expectations. Our team works hard every day to ensure that our guests have a wonderful experience, and we're glad that we could contribute to your family's enjoyable stay.Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you and your family back on your next visit!Best regards,Sugar Marina Team

6/10 Aceptable

Louisa

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Just OK.. Could be better
Hotel was pretty average.. But clean. Breakfast staff, seemed very unhappy. Normally Thai people are so lovely, the girls working in the restaurant didn't even greet us each day. The waiting staff need to improve.
Se hospedó 5 noches en mayo de 2022

10/10 Excelente

Tess

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
Wonderful place, staff extremely nice friendly and helpful with everything. Very clean and strict with covid measures which was reassuring. Room was spacious and kept to a good standard like everything else
Se hospedó 10 noches en marzo de 2022

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2022

8/10 Bueno

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great find in perfect location for Beach
Amazing location and very stylish decoration as described. Excellent Wi-Fi too.
Se hospedó 3 noches en enero de 2022

8/10 Bueno

Hjalmur

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Very nice hotel
Se hospedó 2 noches en enero de 2022

8/10 Bueno

Nino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value!
Decent experience overall. Had a room with a pool access that was a bonus. Location was great near the main street & the beach.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel Staff are brilliant You could I’d ask for more from a hotel It’s few miners walk from beach and night life
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 18 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Lähellä ranta .Hyvä henkilokuta, Aamiainen monipulinen.
Se hospedó 13 noches en marzo de 2020

10/10 Excelente

Mari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Suosittelen aikuisille.
Oikein kiva hotellu lähellä kaikkea. Aikuiselle pariskuntalomailulle oikein passeli. Allasosasto oli pieni, mutta rauhallinen.
Se hospedó 12 noches en marzo de 2020

8/10 Bueno

Kathy

Le gustó: Comodidad de las habitaciones
Se hospedó 10 noches en marzo de 2020

8/10 Bueno

Noora

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was really nice and I enjoyed my stay. Breakfast could be better but room was clean and location is great :)
Se hospedó 3 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
少し古いけどロケーションは最高
大通りから少し入ったところで、ビーチにも近く、ロケーションは最高。 食事や買い物、両替などなんでもすぐ近くです。 建物がやや古いところは否めない。 海に近いからか、ベットのシーツがやや湿気てるような感じ。
Se hospedó 3 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We were disappointed in our choice to stay here. There are two long pools at this hotel, which we were excited to use. The pools themselves were not kept clean. There was a a garbage bag floating in it all day the last day we were there and it needed daily cleaning of leaves and such. The pool deck tile was filthy. I never saw anyone washing it off. Old bandaids, spills and dirt stuck to it. The stair well was only cleaned once when we were there for 6 days. A huge hair ball sat on the steps until the last day it was finally gone. Spills and dirt on them as well. The room linens were clean, but furniture and wood door and trim definitely tired. The floors were not swept at cleaning so sand and grit on them. Mold in the grout in the shower. I asked maid to bleach it, but it never happened. My sons room had centipedes and earwigs. The room cleaning was hit and miss. You can hear everything said in people’s rooms as you walk by. Very flimsy doors. I liked the big sliding door that led right out to the pool from our room. The breakfast was a big variety, but not to my liking. I asked the egg cook if I could have two eggs over medium and she grudgingly cooked them. There was a plate of sunny side up ones she kept trying to get me to take. The rest of the restaurant staff were friendly though. The front desk staff was polite but not memorable. Nothing out of their way. There is only one elevator in main building.
Se hospedó 6 noches en diciembre de 2019

8/10 Bueno

Manfred

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 13 noches en diciembre de 2019

10/10 Excelente

Denis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Отличное месторождение! Хорошая территория! Внятная работа ресепшн! Чистота в номерах и отсутствие живности!
Se hospedó 20 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was an exelent stay. The hitel staff was very helpfull
Se hospedó 5 noches en noviembre de 2019

6/10 Aceptable

Hok Him

Viaje en grupo
Se hospedó 5 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a pool access room. I would highly recommend getting a pool access room (in fact that is the only room I would hire). Everything was lovely and clean and modern. Pool was beautiful. Position of hotel was not beachfront but across the road. Perfect. In my view it was in the best position on Karon Beach! It was also close to lots of restaurants and shops (with a number of 7/11s very close by) The buffet breakfast was big and lovely. My only complaint would be that the food was often a bit cold. If the food was a bit hotter it would be excellent. I would highly recommend this hotel and would stay here again if holidaying back at Karon. The value of this hotel was unbeatable.
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Kelly, Singapore

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room is spacious and clean, near to the sea! Terrific! Sunset view!
Se hospedó 4 noches en julio de 2019

6/10 Aceptable

Tony

Viaje familiar
No le gustó: Limpieza
Breakfast ok. Shower water flow no so good, sound proof no good
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and well situated walkable to beach and great eating out options
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, convenient location, great price
The hotel was very comfortable and clean. Staff was super friendly and accommodating. Room service was delicious, pool was great for families, and it's very close to the beach.
Se hospedó 6 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
리조트가 리모델링 중이라 소음이 좀 있음
Se hospedó 4 noches en septiembre de 2019

6/10 Aceptable

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was ok, they need just need to put more than 1 roll of toilet paper in rooms. Having no restaurant to go to at night was a bumber as you don't always feel like walking the streets. Apart from that they were good.
Se hospedó 7 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Close to the beach and shopping street! Plenty of eatery’s. Breakfast was good plenty of variety.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Suhainie

Le gustó: Limpieza, servicio y personal, servicios
Pros: location was good. Surrounded with many shops. And it's walking distance to karon beach. Big clean room. Neat and tidy. WiFi is strong. But it will sometimes logged off by itself. Love the concept of the hotel.. Very artsy fartsy! Cons: The bed feels like twin bed combined into one. Pillow too soft for me. it's noisy with loud bands nearby the hotel during night time. You can hear it especially if your room is near the roadside. Room door is a little too thin. Can hear noises outside your door. It's sad that my room doesn't have view. It's facing another rooms. Balcony in my room is not wide as compared to the one opposite. It has table and chairs and clothes rack at their balcony. Aircon sometimes inconsistent. The downside is the hotel is a smoke free property. They have designated smoking area near the lobby. Overall its a good stay! I feel safe around the area. Probably would come back to stay. Because its so convenient.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location right next to beach and shopping. Older hotel but the rooms are done up nicely. Only annoyance was the very small bathroom (little room for bathroom stuff). In the end had to keep most outside bathroom. Pool was ok - not really good or good location. Reflected age of facilities. Breakfast was the high point. Very nice with lots of choice. Service was good as well.
Se hospedó 6 noches en agosto de 2019

10/10 Excelente

Archontinos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Se hospedó 6 noches en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Good Location and Comfortable Quiet and Buffet is good . Shuttle bus stop near Hotel.
Se hospedó 2 noches en julio de 2019

6/10 Aceptable

yoshiaki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
隣の宿泊者が、ロシア人で最悪
隣のロシア人が、夜中にうるさくて、安眠妨害だったので、ホテル側が、部屋を取り替えてくれた。翌日、ホテルを変えようと思ったが、別棟になったので、安心した。 英語で抗議したが、英語は、わからないと、言うだけ、ポケトークでロシア語で訳して、話すと、逆ギレ、2:00ごろに、音量を上げてくる。ドアは、たたく、で散々暴れていた。 警察が来て、収拾したが、これがなければ、いい旅行だった。
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Service was excellent. Staff went out of the way to ensure that our stay was comfortable. However, the TV reception and WiFi can be improved.
Se hospedó 5 noches en junio de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No wardrobe in room, Room appeared much smaller than internet photo.
Se hospedó 7 noches en junio de 2019

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Great place very clean and safe with lots of dinings
Se hospedó 1 noche en junio de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The art work was fantastic. Had a pleasant stay. Air-con was not working properly.
Se hospedó 4 noches en junio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is overrated. Looks more like a motel 6. A little bad smell inside. Bathroom inconveniently placed inside of a room. We had to bother the guys inside that room to get into bathroom. Reception didn't speak english. The placed is advertised as a resort but is not really a resort. Just an ugly motel
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Trish

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location & Price suited us .
loved how close it was to everything there was to do in Karon .Price was great . Included breakfast was all we could want ,with great variety ,made for a great start to the day.,only small note is to maybe have some kind of heating to keep the fried eggs & omelettes warm. Family of 5 siblings using 2 rooms ,were put together as requested ,had no problems with either rooms.
Se hospedó 5 noches en mayo de 2019