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Opiniones de Sugar Marina Hotel - NAUTICAL - Kata Beach

4 out of 5
Sugar Marina Hotel - NAUTICAL - Kata Beach
2/4 Kata Noi Road, Kata beach, Karon, Phuket

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 110 de 267 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 118 de 267 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 25 de 267 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 267 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 267 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

8.4/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Vannia, México city

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel con bella decoracion y buena ubicación
El hotel es bello, te hace sentir muy cómodo, la decoración, la limpieza, está impecable, muy bien ubicado, caminas 3 minutos y estas en la playa. Lo unico que mejoraría es la atención del personal.

2/10 Terrible

juan manuel, Bs As .Argentina

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Hotel bien ubicado de la playa a 3 cuadras..
Personal atento .poco profesional con una excepcion.. Falta mantenimiento .habitaciones.ascensores .pisos y vidrios sucios.falta una persona que controle el estado de las instalaciones... Desayuno muy bueno ..a 3/4 de la playa ...

10/10 Excelente

Bernardo A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Bien peronla alberca estaba muy fria

8/10 Bueno

Bernardo A

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bueno
Todo bien, solo la alberca estaba súper fría, imposibles nadar en ella

8/10 Bueno

David y Jasmina, Gran Canaria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Diseño bonito. A 5 minutos de la playa.
Diseño bonito. Cerca de todo. Buen servicio de restauración. Volvería a repetir.

8/10 Bueno

Maria Ximena, Guatemala

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Moderno, limpio y bien ubicado
Bonito hotel, habitacion practica, limpia, amplia. El servicio de Recepcion y restaurante no fue muy bueno tampoco el de reservación de tours... Se obtenía mucho mas información en la calle el servicio de lavandería bastante caro pedimos hielo al cuarto y lo cobraban... El gym tiene un horario muy restringido!!! La ubicación es muy buena ya que esta cerca de kata noi beach!!!

10/10 Excelente

YUK LUM ISABEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pretty good My 2nd time staying in
Se hospedó 4 noches en junio de 2023
Respuesta de Sales, el 15 jun. 2023
Dear YUK LUM ISABEL,Thank you for choosing our hotel for the second time and for taking the time to share your review. We're delighted to hear that you had a pretty good experience during your stay.We appreciate your continued support and trust in our hotel. We strive to provide consistent quality and excellent service to all our guests. If there's anything specific that you enjoyed or if there are any areas where we can further improve, please don't hesitate to let us know.We look forward to welcoming you back for your third stay, and we'll do our best to make it even more enjoyable than your previous visits.Best regards,Sugar Marina Team

10/10 Excelente

Evren

Se hospedó 1 noche en mayo de 2023
Respuesta de Sales, el 9 may. 2023
Dear Evren,Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that your stay with us was a perfect 10 out of 10. We strive to provide all of our guests with exceptional service and we are delighted that we were able to exceed your expectations. We hope to welcome you back again soon for another outstanding stay!Sugar Marina Team

2/10 Terrible

jamie

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty rooms, unclean, wouldn’t recommend.
We were supposed to stay 6 nights here, but every room we were given had hair or blood stains in the beds. We had to change 4 different times to 4 different rooms, each room either had sheets with blood stains, hair everywhere or just over all dirty rooms... The staff was extremely nice, obviously it's not the receptions fault, so they then switched our hotels to Surf (their sister hotel in Kata). We are staying here now but this hotel is even run down.. Pool is murky/unclean, definitely won't be getting in. We're happy to have a clean room though, but wow... Super disappointing situation. Wouldn't recommend staying here. To the manager or whoever the higher up is reading this, please do a quality check on your rooms, linens and beds.... 4 rooms all with hair, blood and over all
Se hospedó 6 noches en abril de 2023
Respuesta de Sales, el 9 may. 2023
Dear jamie,Thank you for taking the time to share your feedback with us. We are extremely sorry to hear about your unpleasant experience during your stay with us. Please accept our sincere apologies for the issues you faced with the cleanliness of your rooms.We have taken your comments very seriously and have shared them with our housekeeping and maintenance teams to ensure that such issues do not occur in the future. We understand the frustration and inconvenience this may have caused you during your stay.We appreciate your kind words about our staff, and we're glad to hear they were able to assist you by moving you to our sister property. We do apologize for the issues you encountered there as well, and we will address them with our management team at that property.Once again, we are sorry for the inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Sugar Marina Team

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bra läge
Bra hotell nära Kata Noi , eller Kata.
Se hospedó 8 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 10 noches en enero de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020

8/10 Bueno

Nicola, Venezia

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Siamo tornati per il secondo anno consecutivo, quindi possiamo ritenerci soddisfatti. Probabilmente torneremo ancora. Ottima la posizione.
Se hospedó 15 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very convenient location
Nice room and pool
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 5 noches en diciembre de 2019

6/10 Aceptable

Deeba

Not really value for money
The restaurant staff was very friendly and helpful, the male staff in reception friendly too, but the more senior lady staff in reception seemed mostly busy on their smart phones, seldom looking up to actively ensure a good stay for the customers or even extend a smile or friendly gesture. I think this hotel has a general feel that they do not have to make any efforts because clients are coming anyway. Hotel is functional, not dirty but just about delivering minimum expectations of cleanliness, nothing more and nothing less. Active information about facilities, services and things to enjoy, including proper information about transportation options across the area is almost non existent. Environmental responsibility and helping customers spend less single use plastic by eliminating bottles, using water tanks instead, remove plastic from waste bins etc. is non existent. Here the hotel management should step their game up. There is room for improvement and perhaps I would after that stay here again.
Se hospedó 5 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1. Thanks to all staff for birthday surprise during breakfast, we were really surprised even myself ( I guess my requested was denied but finally it happened with surprised also myself over my expectation) 2. We are really happy with your room even we don’t spend our time to access to the pool. 3. The overall of staff were very friendly and professional even with us (Thai). 4. Improvement point are breakfast food were not variety compared with other hotel what we use to spend in same rate, I am not sure if you have 2 stand lard for high and low season, but I would recommend to improve it asap.(especially the bacon(my favorite) but we never touched it due to really thurible appearance and dry). Last point: again thanks for professional team in the hotel and look forward to see some improvements with my future visiting! See you soon!
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great return stay.
We stayed here back in 2014. Was good to see it was still good. Location was convenient 10 mins walk to Kata Beach. Room was clean and cozy. Staff was warm and friendly. Would stay here again.
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en junio de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff excellent food and excellent location I will be back
Se hospedó 12 noches en abril de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Affordable and central to where our friends stayed at and also near the beach. Nearby stores and and restaurant were also a bonus. Would come back again.
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Elviro, Palau Italy

Viaje en grupo
Le gustó: Servicio y personal y servicios
Struttura essenziale molto centrale vicino alla spiaggia e altre spiaggie raggiungibili in pochi minuti con tuc tuc o scooter la colazione abbondante magari poco Europea nellinsieme soddisfatti
Se hospedó 8 noches en febrero de 2019

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
I like location - Kata beach. But it is not resort 4 star, maximum 2-3 star hotel, very noisy. Friendly and welcome staff mostly does not speak English.
Se hospedó 15 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 4 noches en febrero de 2019

8/10 Bueno

Warren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel for price & great location, added bonus was free mini bar, two soft drinks, one beer & one chocolate bar.
Se hospedó 3 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2019

4/10 Malo

Reto

No le gustó: Limpieza y comodidad de las habitaciones
Schmudeliges Hotel. Lage ok.
Das Hotel hätte Potential, aber die Zimmer sind schmudelig und feucht. Pool ist im Schatten ohne Aussicht. Das Frühstück war gut. Das Personal soweit freundlich.
Se hospedó 4 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dette er nok ikke det beste hotellet på Kata, men til den prisen og beliggenhet er dette god valuta for pengen. Vil helt klart anbefale dette.
Se hospedó 14 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ottimo rapporto qualità prezzo, molto comodo per accedere alla spiaggia di Kata ed alla bellissima Kata Noi.
Se hospedó 16 noches en diciembre de 2018

8/10 Bueno

Ndz, Bangkok

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ที่พักขนาดกลาง ทำเลที่ตั้งใกล้ชายหาด เดินไม่ไกล ห้องตกแต่งสวย อุปกรณ์ต่างๆ ครบ ออกแบบได้ดีสะดวกกับการใช้งาน
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Generally OK but it would be better if the room is cleaner.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

DAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
好
服务态度很好，离海滩也很近。
Se hospedó 2 noches en octubre de 2018

6/10 Aceptable

Dominique

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Kata Stay
Just an average place to stay in the hustle of kata beach. Good VALUE for money. I had a swim out room and sadly the room next to me was being repaired / painted so when I had air conditioning on my room filled with pain fumes. People congregate by the small pool waiting for taxis and day trips smoking. Breakfast was adequate. Staff very friendly and helpful. Short walk to beach. Kata is over run with Russian tourists do stay away as there are much nicer parts to visit.
Se hospedó 4 noches en octubre de 2018

8/10 Bueno

JTH, Boise

Le gustó: Servicio y personal y comodidad de las habitaciones
A pleasant place to stay with a 4-minute walk to the beach. Pleasant and helpful staff. Good amenities and a great full breakfast. Basically clean, but they need to work on spiff and shine and beefier towels.
Se hospedó 3 noches en octubre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
太多中國人太嘈
Se hospedó 6 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
สะดวก สบาย สวย สะอาด บรรยากาศดี ใกล้ หาด กะตะ สามารถเดินเท้าได้ แต่ สงบ ไม่วุ่นวาย ควรค่าแก่การมา พักผ่อน
Se hospedó 2 noches en septiembre de 2018

6/10 Aceptable

Andrey

Le gustó: Limpieza y servicio y personal
Расположение хорошее, но немного надо в гору идти. Сам отель без территории. Уже староват, номера маленькие, как каюты. Скорее 3* Обслуживание хорошее, персонал доброжелательный.
Se hospedó 6 noches en septiembre de 2018

8/10 Bueno

sue, Hong Kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely Hotel
A lovely hotel with great staff. Breakfast was worth getting up for. 5 minutes walk to the beach only draw back was walking directly out onto a road with no sidewalk especially with kids. 10 minute walk to beach if not walking via the beach, again on a fairly busy road but drivers are aware of pedestrians. Was a little disappointed that we didn’t get an upgrade even though the booking offered this as part of the deal and our room was at the road side so a little noisy with traffic in the mornings. The staff did try to accommodate by offering a quieter room but the room was smaller and the view was not as nice. We did get a sea view room so not so bad. Overall myself and 2 children had a lovely stay and would stay there again. Although I would like to try the Sugar Marina Resirt - Fashion next time as it was more convenient for the beach.
Se hospedó 8 noches en agosto de 2018

8/10 Bueno

Jolyn

Le gustó: Servicio y personal y comodidad de las habitaciones
Pretty decent
It's pretty comfortable for it's price. The floors are a little bit oily, presumably from the type of cleaning agent used to clean the floors. Felt like stepping on dried up oil. Sheets were not changed daily and after room makeup, they did not replace the bathroom mat. Apart from those, the room was reasonably clean, and both the room & bathroom was spacious. We were lucky to get a room with a view of Kata Beach and Big Buddha atop the hill but my friends were not as lucky as their room's view was of another private housing facing a dark road with trees so there were mosquitoes. WiFi isn't great but we had unlimited data so it wasn't a problem. Hotel staff were friendly. Overall, not bad for the price.
Se hospedó 3 noches en agosto de 2018

6/10 Aceptable

Yvonne, Hong Kong

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Decent Hotel with room for improvement
I have stayed in this hotel previously and have always liked its proximity to the beach and modern comfort. However this time the hot water in my room does not work in the evenings when I most needed a hot shower and this problem has persisted throughout my entire stay. Their engineer could not fix this. And internet was working probably only 50% of the time. Hope they will get these basic things sorted out soon.
Se hospedó 5 noches en julio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location, close to the beach
Free mini bar. 2 mins walk to the beach Friendly staff
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel just 5 minutes walk to kota beach
Nice little hotel near the quieter kota beach with a lot of restaurants around. Breakfast buffet is ok nothing fancy. Front desk stuff are mostly nice except 1 girl with glasses who maybe in bad mood that day show no smile at all. But room is clean, will stay again.
Se hospedó 2 noches en mayo de 2018

6/10 Aceptable

Mark, Auckland

Le gustó: Limpieza y comodidad de las habitaciones
Mid range accommodation
Hotel is a little dated. However, our room was a reasonable size, clean and comfortable. It was on the 2nd floor at furthest point from reception so was quiet. Breakfast selection was ok, not the best but not the worst. Hotel is within walking distance of beach and restaurants. Personally, we found Karon beach a better place to stay than Kata and closer to Patong if you are interested in what that offers. Whilst the hotel was ok next time I would go for something a little newer. Very limited parking.
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Marko, Oz

Le gustó: Servicio y personal
Nice hotel
Hotel needs an upgrade, Positioned on a steep graded walk to town on a busy street, the staff are excellent & very helpful
Se hospedó 13 noches en mayo de 2018

8/10 Bueno

gary, gold coast australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel a bit dated but clean in a great spot at the end of kata beach. the hotel staff are terrific, very friendly and helpful.
Se hospedó 13 noches en mayo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel great pool close to everything
Had a great holiday unfortunately time went to quick
Se hospedó 7 noches en mayo de 2018

8/10 Bueno

Jonas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 13 noches en mayo de 2018