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Opiniones de The Gates Hotel Key West

4 out of 5
The Gates Hotel Key West
3824 N Roosevelt Blvd, Key West, FL

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 372 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 166 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 114 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 108 de 1002 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

7.6/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Elena

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo súper limpio súper lindo y el servicio súper
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Elena, apreciamos tus notables comentarios sobre The Gates Hotel Key West, reconociendo especialmente nuestro entorno impecable y nuestro entorno visualmente agradable. Nuestro equipo está encantado de que usted también haya disfrutado de nuestro servicio dedicado. Nos encantaría tener el placer de darle la bienvenida nuevamente en el futuro.

6/10 Aceptable

maura acosta

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nada
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Maura Acosta, parece que sua avaliação foi interrompida ou pode ter havido um mal-entendido. Fique à vontade para compartilhar mais sobre sua estadia para que possamos entender quaisquer áreas que precisamos abordar. Estamos empenhados em oferecer a melhor experiência aos hóspedes e o seu feedback nos ajuda a conseguir isso.

10/10 Excelente

Yurian

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Leonor

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Leonor, thank you for choosing The Gates Hotel Key West and taking the time to rate your stay. We are glad to know you had a good experience with us and hope to serve you again in the future.

10/10 Excelente

Maibelin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo perfecto mejor estancia para estar
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 6 nov. 2023
¡Gracias por la fantástica calificación, Maibelin!Es extraordinario que haya tenido una experiencia tan maravillosa en The Gates Hotel Key West. Nos preocupamos por la satisfacción de nuestros huéspedes. ¡Estamos ansiosos por volver a verte pronto!

8/10 Bueno

Francisca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La estancia fue satisfactoria. Los empleados fueron atentos y buena la limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mika, el 10 sept. 2023
Thank you for taking the time to leave us such good feedback. It was great having you. We would love to have you on your next visit to Key West.

8/10 Bueno

Eduardo

Se hospedó 2 noches en septiembre de 2023
Respuesta de Mika, el 25 sept. 2023
Thank you for taking the time to leave us a great review. It looks like you had a great stay. That's wonderful! We would love to have you on your next stay in Key West

4/10 Malo

Jessica

Viaje familiar
No le gustó: Limpieza
Muy sucia las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Services , el 22 ago. 2023
Hello Jessica. Thank you for your feedback

8/10 Bueno

Jose ignacio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Poner en funcion el servicio de elevador.pienso que el precio del hotel bien pudiera incluir desalluno..por lo demas me parecio bien..limpio.tranquilo y muy lindo loe exteriores y ares de pis ina
Se hospedó 2 noches en julio de 2023
Respuesta de Delvin- Guest Services Manager, el 20 jul. 2023
Hello Jose, we sincerely apologize for the elevator. We are currently working on the issues. Thank you for leaving us such good feedback. We look forward to having you again

10/10 Excelente

Alvaro, Kendall

Se hospedó 1 noche en julio de 2023
Respuesta de Delvin- Guest Services Manager, el 1 ago. 2023
Alvaro! Wow! Thank you for leaving us your feedback. 5 out of 5! That's wonderful. We would love to have you back on your next visit to Key West!

8/10 Bueno

Amaila

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Nunca limpiaron y cobraron más de lo q es
Se hospedó 3 noches en mayo de 2023
Respuesta de Delvin- Guest Services Manager, el 6 jul. 2023
Thank you for taking the time to leave us some feedback. Housekeeping is by request. We have a full staff standing by, waiting to service rooms. At the time of booking it mentions fees due at the hotel. It will calculate the amount for you but not charge you. We are sorry for any confusion this may have caused.

8/10 Bueno

Vanesa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
esta bien. pero el sitio web muestra que es mucho mas lindo de lo que es.
Se hospedó 1 noche en junio de 2023
Respuesta de Delvin- Guest Services Manager, el 27 jun. 2023
Hello Vanesa, thank you for taking the time to leave us your feed back.

8/10 Bueno

Roynel

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Very simple hotel
Poor lighting inside the room little space limited customer service very weak bar service.
Se hospedó 3 noches en junio de 2023
Respuesta de Delvin- Guest Services Manager, el 27 jun. 2023
Roynel, Thank you for taking the time to leave us your feedback. hearing back from our guests helps us find out what works! I'll be taking this back to our team. Out of all the options here in Key West. We are glad you chose to stay with us.

10/10 Excelente

lauren

Se hospedó 1 noche en junio de 2023
Respuesta de Delvin- Guest Services Manager, el 4 jul. 2023
Hi Lauren, Thank you for taking the time to leave us your feedback. looks like you had a great stay with us. It's great hearing back from our guest. It helps us keep pushing forward! We hope this means we will be seeing you on your next visit to Key West

10/10 Excelente

Susana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our time here was great .. the food truck is so amazing and the bar drinks are so good
Se hospedó 1 noche en junio de 2023
Respuesta de Delvin- Guest Services Manager, el 14 jun. 2023
Hello Susana! 5 out of 5! We will take it. It's really nice to hear back from our guests about their stay. I'll be sure to pass this along to our crew! We would love to have you for your next trip to Key West.

8/10 Bueno

rodolfo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien agradable
Se hospedó 2 noches en abril de 2023
Respuesta de Phil , el 11 abr. 2023
Thank you for staying with us!

10/10 Excelente

ana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien atendidos y amables
Se hospedó 1 noche en febrero de 2023
Respuesta de Phil, el 5 feb. 2023
Thank you for staying at The Gates Hotel Key West! We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excelente

Luis Roberto

Se hospedó 3 noches en enero de 2023
Respuesta de Phil , el 9 mar. 2023
Thank you for staying at The Gates Hotel

2/10 Terrible

Sheila

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Martha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La piscina todo el mundo demasiado amable , a mi mascota la trataron increíblemente bien , me encanto
Se hospedó 1 noche en junio de 2022
Respuesta de Fernando, el 1 jul. 2022
Thank you Martha, for your feedback we greatly appreciate it!.

4/10 Malo

Juan

Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Ernesto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2022

2/10 Terrible

Joaquin

Viaje familiar
No le gustó: Limpieza y servicio y personal
Cucharas en la habitacion Mostre fotos al manager y no dio ninguna respuesta adecuada. Un asco y super caro. El bar cierra temprano y no hay donde comer en el hotel
Se hospedó 1 noche en enero de 2022
Respuesta de The Gates Hotel Key West , el 3 mar. 2022
Hi Jaoquin, Thank you for the feedback.

10/10 Excelente

Walter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitaciones recién remodeladas, muy amplia, estacionamiento amplio e incluido, muy buena atención del personal
Se hospedó 1 noche en febrero de 2022
Respuesta de The Gates Hotel Key West , el 3 mar. 2022
Hi Walter, Thank you for the feedback.

4/10 Malo

André de Almeida

No le gustó: Limpieza, servicio y personal, servicios
Sujo, abajures não funcionava, porta acabou a bateria e atendimento ruim de alguns funcionários
Se hospedó 2 noches en enero de 2022
Respuesta de The Gates Hotel Key West Team, el 18 ene. 2022
Hi Andre, Thank you for the feedback.

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vh
Se hospedó 2 noches en noviembre de 2021
Respuesta de Gates Hotel Key West, el 23 nov. 2021
Dear Patricia, Thank you for the feedback

10/10 Excelente

Maria

Se hospedó 1 noche en septiembre de 2021
Respuesta de The Gates Hotel Key West , el 22 sept. 2021
Dear Maria, Thanks for staying with us, we appreciate your your feedback.

6/10 Aceptable

paka music

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Servicio desatendido al menos en la limpieza
Se hospedó 2 noches en septiembre de 2021
Respuesta de The Gates Hotel Key West Team, el 15 sept. 2021
Hi Paka, Thank you for your feedback, we are looking at the matter and we apologize for inconvenience caused.

2/10 Terrible

Javiera

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo y Caro
Reservamos en este hotel ya que tenía buena calificación en hotels.com. No se parece nada a las fotos, es mas un hotel para ir de fiesta ya que ambas piscinas tienen música MUY fuerte, no habían toallas disponibles ni se veía limpia el agua. Las piezas dejan mucho que desear y el precio es ridículamente alto para el servicio que entregan. No volvería ni se le recomendaría a nadie.
Se hospedó 1 noche en agosto de 2021
Respuesta de The Gates Hotel Key West Team, el 15 sept. 2021
Hi Javiera, Thank you for your feedback.

8/10 Bueno

Alejandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2021
Respuesta de Fernando, el 2 sept. 2021
Thank you for your feedback we greatly appreciate it.

6/10 Aceptable

Maruli

Le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de Fernando, el 15 jul. 2021
Good afternoon I do apologize for any inconveniences that you faced while on property and i would like to make this right with you , If you can kindly give the property a call and ask for Fernando. thank you for your feedback I do appreciate it as it does help us as well.

6/10 Aceptable

Cliente verificado

Viaje familiar
Todo ok nada especial y como a 20 minutos o más del centro.
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Norma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Valdecyr, WELLINGTON

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice rooms, friendly staff, and conveniently located near small shopping malls, restaurants, and activities.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Mikaela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Employees were great and the property was clean.
Se hospedó 6 noches en mayo de 2024
Respuesta de Customer Service, el 21 may. 2024
Mikaela, thank you for sharing your positive experience at The Gates Hotel Key West. Our team members are thrilled to hear your kind words. We're delighted that you found the property clean. We're looking forward to welcoming you back!

10/10 Excelente

Solange

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 20 may. 2024
Thanks for the perfect rating, Solange!We're pleased to hear that you have fully enjoyed your stay at The Gates Hotel Key West, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Malo

Khristine

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
My reservation was canceled without notice. Got to the hotel and they had no rooms available.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 18 may. 2024
Khristine, thank you for bringing this to our attention. It is always our goal to provide a smooth and enjoyable experience for all our guests and it's regrettable to know we missed the mark this time. We're sorry there was a misunderstanding with your reservation. Your feedback is valuable, and our team will address this to prevent any future occurrences.

8/10 Bueno

Deborah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Little bit of a struggle to check in
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 16 may. 2024
Deborah, thank you for your feedback. The team is always striving to ensure a seamless experience for our guests. Despite the initial check-in challenge, we hope you enjoyed the rest of your stay at The Gates Hotel Key West. We look forward to welcoming you again.

2/10 Terrible

Maria

No le gustó: Servicio y personal
Se hospedó 5 noches en mayo de 2024
Respuesta de Customer Service, el 16 may. 2024
Maria, thank you for providing feedback. It's disheartening to see that your experience was less than satisfactory. We take all feedback seriously and continually strive to improve our services. If you have specific concerns you would like to share, please reach out to us directly.

8/10 Bueno

BHARAT REDDY

View
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 15 may. 2024
Bharat, thank you for taking the time to write about your experience at The Gates Hotel Key West. We hope to welcome you back on your next trip to Key West!

8/10 Bueno

François

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall excellent.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 10 may. 2024
François, thank you for sharing your excellent experience at The Gates Hotel Key West. We're delighted to learn that you enjoyed your stay and hope to see you again on your next visit.

4/10 Malo

Christina

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I came here because the photos looked better than most affordable hotels in the area. It says it’s a 4 star hotel but it gives me 3 star vibes at best. The ceilings in our room were super dirty, they could’ve at least painted over what stains they had. The phone didn’t work in the room. It was a chargeable phone and the only way it would charge was if you pressed down on it. The minute you moved your hand, it stops charging. Lastly, we got back to our hotel room after eating one night and the door was open with the lock sticking out to hold it open. Nothing was missing but that was extremely scary. Front desk closed at 8pm so if you need something like a shuttle, you have to walk all the way to the sister hotel. There’s no signs at the hotel to tell you where everything is (front desk, pool, etc.). Definitely expected a lot more from a 4 star hotel.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 9 may. 2024
Christina, it's unfortunate that your experience didn't meet your expectations. We regret hearing about the various issues you faced with your room. It's also concerning to learn about the incident regarding your door. The safety and comfort of our guests is a top priority for us. Your feedback regarding signage and accessibility of services at night will be passed on to our team for consideration. Please know we strive to provide top-notch service and improvements where required, and your insights play a vital role in that process. We hope you’d consider giving us another chance to better serve you in the future.

6/10 Aceptable

Adonis, hialeah

Viaje con mascota
Le gustó: Servicio y personal
.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 8 may. 2024
Adonis, thank you for your feedback from your stay at The Gates Hotel Key West. It seems your experience may not have fully met your expectations. If you wish to provide additional details regarding any areas you felt could be improved, we would greatly appreciate the opportunity to understand and address your concerns. We're hopeful to serve you better in the future.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a wonderful stay
Se hospedó 8 noches en abril de 2024
Respuesta de Customer Service, el 7 may. 2024
David, it's always heartening to hear when guests have had an enjoyable stay. The Gates Hotel Key West takes pride in ensuring our visitors feel welcome and satisfied. Thank you for sharing your delightful experience, we look forward to welcoming you back in the future.

2/10 Terrible

Sinthuran

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 6 may. 2024
We appreciate the feedback, Sinthuran.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4/10 Malo

Richard, Clawson

Viaje en pareja
No le gustó: Condiciones de la propiedad
Elevator hasn’t worked in months and they charge $15.00 to park. $45.00 “resort fee” is a scam of epic proportions.
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service, el 4 may. 2024
Richard, we regret to read about your concerns regarding some of our on-site services. It's unfortunate that you found our parking and resort fee structures disappointing. Please rest assured, these charges help us maintain various amenities for our guests. As for the elevator situation, we appreciate your patience and understanding. We're dedicated to addressing every issue promptly to ensure an enjoyable stay for our future guests. Your feedback is vital and will certainly help us improve.

10/10 Excelente

James, Ypsilanti

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Shuttle and drivers were excellent. The Food is really good (Blind Pig, Garbo's). The Staff are Super Nice.
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Service, el 2 may. 2024
James, thank you for sharing your wonderful experience at The Gates Hotel Key West. We're delighted you enjoyed our convenient shuttle services and found the meals from Blind Pig and Garbo’s to your liking. It's also great to hear that our team members left a lasting impression with their kindness. We look forward to welcoming you back.

10/10 Excelente

Eric

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice simple room, clean, nice place to stay. Food truck for meals but very good. Bar on site was good, maybe a lil overpriced. Nice staff & great service
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Eric, it's a privilege to read your glowing feedback about The Gates Hotel Key West. We're elated to know you appreciated our spotless accommodations, top-notch service, and unique dining options in a relaxed ambiance. We value your comments about our onsite bar and will consider them as we continually work to improve our offerings. We trust your overall stay was memorable, and we look forward to hosting you again on your next visit to Key West.

10/10 Excelente

Crystal

Le gustó: Limpieza
The place was beautiful, clean and so heartwarming
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 2 may. 2024
Crystal, it sounds like you had a delightful experience at The Gates Hotel Key West. We're thrilled that our immaculate setting and inviting atmosphere resonated with you. We aim to offer every guest this level of satisfaction. We hope you'll stay with us again in the future. Thank you!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was fantastic and very clean! The pool area and bar were great and convenient. The hotel was close to the water and easy access to shopping areas. We had an excellent time!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Michelle, it's wonderful to hear that you had an excellent time at The Gates Hotel Key West! We're thrilled that our pristine property, exciting pool area, and adjacent bar added to your enjoyment. Our close proximity to the water and shopping districts is indeed a highlight and we're glad you appreciated it. We can't wait to welcome you back for more memorable experiences!