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Opiniones de The Hillside Hotel

2.5 out of 5
The Hillside Hotel
19105 Keep Tryst Road, Knoxville, MD

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 81 de 356 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 143 de 356 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 356 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 356 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 356 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

5.2/10

Servicios

6.8/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

barbara

No le gustó: Condiciones de la propiedad
The room was cheap and clean. But very damp. The motel is next to a liquor store, and not much else.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Thomas

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was dirty and outdated. The bathroom was small the door stuck and couldn’t shut it all the way. Drawers off of the desk and chest were falling off and the smoke detector was handing from the ceiling. The mattress was lumpy and it was difficult to move or fall to sleep. They did have a coffee pot that actually worked. Not enough of plug ins for devices and they gave us three different remotes for the tv and none of them worked. Customer service was horrible.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

NICK

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The bad The bathroom sink was stopped up and not attached to the pedastal. I almost broke it. The remote to the TV was busted. The good Great pizza across street if you are starving after driving for 14 hours Quite room, no street noise All in all I would avoid this place in the future.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Ralph

Le gustó: Servicio y personal
Budget hotel. Adequate for a night or two.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Joel

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entries for this place in WAZE and in other Google searches list it as permanently closed. It is not, but it caused me confusion as I attempted to call them while on the road, and the number was listed as out of service (from a Siri query.) I had to stop and search fo another number to find the correct number and confirm I had a reservation. And--it's variously listed as the Knights Inn and the Hillside Hotel. It's the latter. And the place is REALLY worn down. Old furniture, falling apart furniture, nasty bedspread, no TV remote, no coffee, and NO DINING AREA as shown in pictures. You're getting what you pay for.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hillside Hotel, Knoxville Team, el 2 abr. 2024
Dear Joel,Thank you for sharing your feedback with us. We appreciate your patience and understanding regarding the confusion. We apologize for any inconvenience caused and assure you that we're working to update all platforms. We'd love the chance to make it up to you. Please consider revisiting us soon.Best Regards,The Hillside Hotel, Knoxville Team

2/10 Terrible

Frank

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The owner was extremely rude, the facilities were dirty to say the least. The sheets were staying the pillow cases were stained, the walls had so splattered all over them, the shower had hair in it, they were dead bugs in the window seal, there was writing all over the lamp shade, the bathroom door was busted somebody had kicked it in from the back, the paint was scraped off the walls I would not recommend anyone to stay at this place
Se hospedó 1 noche en febrero de 2024
Respuesta de The Hillside Hotel, Knoxville Team, el 2 abr. 2024
Dear Frank,Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had. We take cleanliness and customer service seriously and are addressing the issues immediately. We would appreciate the opportunity to make it right. Please consider giving us another chance to exceed your expectations.Best Regards,The Hillside Hotel, Knoxville Team

6/10 Aceptable

Mark

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Adequate for restful sleep
The sheets were visibly stained, but felt clean. No other issues with cleanliness, but the toilet would run sporadically, necessitating manually shutting off the water to it. I checked in well after dark, and was dismayed to find that the lobby was closed and locked. When I found the window, I had to call for assistance and wait in the cold and windy night. Parking is adequate, but the markings are not clearly visible in the dark. Given the facility's obvious age, I was pleasantly surprised at the modern proximity key for the door. There was plenty of space for me, but the room would have been crowded with another adult and even one small child. The bed area warmed adequately in a reasonable amount of time, but even when I set the temperature higher in the morning, the bathroom remained uncomfortably cold. The minifridge kept my food cold, but the excessive frost on the open freezer compartment took up a lot of space.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Hillside Hotel, Knoxville Team, el 2 abr. 2024
Dear Mark,Thank you for your feedback! We appreciate your understanding regarding the cleanliness and functionality of our facilities. We're glad you found our proximity key system convenient. We apologize for any inconvenience you experienced during your stay and would love the opportunity to welcome you back for an improved experience.Best Regards,The Hillside Hotel, Knoxville Team

8/10 Bueno

Faith

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room was clean and nice. The water wouldn’t get hot. Finally after running it for 5 minutes, And couldn’t get the tv to turn on. Would stay again, The manager showed us the room before we checked in.
Respuesta de The Hillside Hotel, Knoxville Team, el 2 abr. 2024
Dear Faith,Thank you for sharing your experience with us. We're pleased to hear that you found the room clean and nice. We apologize for the inconvenience and we appreciate your patience. We're glad our manager could assist you promptly. We look forward to welcoming you back for an even better stay.Best Regards,The Hillside Hotel, Knoxville Team

4/10 Malo

Andrew

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Elizabeth

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
With a little maintenance this place could have been so much better. A fully made bed would have been nice. Did not meet any staff ,did communicate with manager communication was great.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Sean T.

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
There was no hot water in two of the three rooms we reserved. Towels and sheets were ancient such that maybe they were clean but they did not look it. My room had toiletries left over from the previous resident. Key return was not secure so anyone could have gone into our rooms after we left.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Stefan Daniel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

James

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice view
I didn't stay but the manager was very nice and helpful.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

James

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Arran

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ac/heater unit smelled like urine when on. Curtains and towels appeared to have blood on them. The floor was sticky and the place had strange people hanging outside the rooms making lots of noise. Lamp shade look like it came out of the trash bin. Overall the worst place I have ever stayed at. I have to be honest in this case.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Eugene

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Jeanne

No le gustó: Servicio y personal y condiciones de la propiedad
We arrived at 9:00 PM and there was nobody at the office to let us into our room. There was a number to call but all we could do was leave a voicemail. We never received a call back, even the next day. We had to drive another 40 minutes to another hotel. Also note that it is listed as being 1.6 miles from Harper’s Ferry. Possibly as the crow flies but it was a 35 minute drive.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Richard

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Rafael Diaz

Le gustó: Servicio y personal y condiciones de la propiedad
2 Star accommodation but price is fair for the area. It's real close to the C&O Canal and Harpers Ferry, and plenty of space for cars, trucks, and bikes for each unit. Beds and drawers are spacious and A/C&Heating unit always worked fantastically. Mini fridge and microwave is OK and always worked. They're college dorm size but you won't be making complex meals while staying here... For around the area, there's not much but there is a gas station/convenience store right across the street with some hot food and useful household items. And it sits right next to a great Bar&Grill. Though make sure to stock up on the goodies cause there's nothing else around or open after 9pm, unless you go east towards Brunswick. Oh, and a liquor store right next door to the property which has some great stock! Downsides are that your unit may have broken furniture and/or dead bugs to clean up on arrival. You also might need to escort some crickets out of the room, unless you really enjoy their nightly songs. Provided hand/bath towels are clean but clearly old and a bit cheap. I would bring my own if possible or buy some decently better cheap ones at a store on the way. But again, 2 star motel in a rural area of MD. It's not bad at all, and I'll probably stay here again! Friendly staff as well.
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Randy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2022

2/10 Terrible

Daniel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Linens were dirty, looked like they had shredded cheese left on them. Bleach not used on linens so they were dingy. There for less than 10 minutes. Stayed elsewhere.
Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

William A

Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Michael

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Stephen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible! Don't stay there!
The heater/air conditioning unit didn’t work. We (not the staff) finally figured out what was wrong and managed to reset it. The faucet in the sink did not work; it spewed water at the joint, very little came out of the faucet. The hot water pipes in the shower squealed horribly. The room had a sweet cloying smell. We left the fan running, came back after 4 hours, but the smell was still there. There was no fitted sheet on the bed, only a top sheet. We had to ask for it at the front desk, then make the bed ourselves. The blanket was carelessly thrown on a shelf, not even folded. The coffee maker was dirty/unusable. But there was only decaf coffee anyway. And there were coffee stains on the table where the coffee pot was. The floor was not swept. Walking with bare feet in the room was not an option. Very tight quarters. Less than a foot between wall/window and edge of the bed with AC unit cord lying on the floor. We asked for a discount because of all these inconveniences. We were told, “since the reservation is made with Hotels.com, no discount can be given”. We chose the place for the reasonable price, but also it was part of Wyndham hotels so we thought there would be an acceptable standard of quality. We were so wrong!
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Terry

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t go.
The fridge didn’t work, nor did the hot water. Stay away.
Se hospedó 1 noche en abril de 2022

8/10 Bueno

pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No breakfast was offered. We are way beyond COVID.
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Christina

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Heat DIDN'T work well. Lady at front desk swore they checked the unit in all the rooms. Yes it turns on, but doesn't stay on. Keeps kicking off after a minute and doesn't heat the room. Was charged by expedia and the hotel, fortunately was refunded by hotel without too much fuss. Dead bugs all over. Bathroom was barely clean. No cleaning had been done behind fridge and microwave and TV. Only reason we looked was we had to plug in the fridge. Was booked for 2 nights, only stayed 1. Could see daylight around door. Had an old Knights Inn sign up. Description calls it a hotel, which implies more than 1 floor. Definitely NOT! Old, outdated MOTEL. Spend a little more and stay elsewhere
Se hospedó 2 noches en marzo de 2022
Respuesta de R M, el 14 abr. 2022
Dear Christina Thanks for the stay and the disappointing comments. We never have such incidences and this is very unusual to hear. However, it is pretty serious if it has happened like that and we never condone such things. The matter will be investigated and strictly acted upon if found genuine. Anyway, our apologies for all the inconveniences. Request your understanding and continued patronage.

2/10 Terrible

Glen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We pulled up to the property. It was run down and in disrepair. The "lobby" was unattended. We waited for 15 minutes after we pushed the buzzer. No one came. We left and went somewhere else. It was appalling!
Se hospedó 1 noche en marzo de 2022
Respuesta de R M, el 4 abr. 2022
Dear Glen We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about multiple issues, which made your stay undesirable. It is clear that we have let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take required action. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jacquelynn

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was dirty filthy there was blood on the bed sheets there was bugs everywhere there were drug addicts outside of my room the sheets weren't changed the floors weren't cleaned the bathrooms weren't cleaned but the concierge was very friendly and gave me my money back
Se hospedó 1 noche en febrero de 2022
Respuesta de R M, el 7 mar. 2022
Dear Jacquelynn We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about multiple issues, which made your stay undesirable. It is clear that we have let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take required action. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Stanley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay Away!!
It says there is breakfast. But they have a sign posted stating that the health department won’t allow them to serve breakfast. Which is a complete lie. The comforter is merely a decorative sheet. The room is ice cold. The hotel has no ice or vending machines available. This is by far the worst hotel on the planet!!
Se hospedó 1 noche en febrero de 2022
Respuesta de R M, el 22 feb. 2022
Dear Stanley On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

8/10 Bueno

Bradley

Le gustó: Limpieza, servicio y personal, servicios
Beautiful scenery, easy check in and parking.
Se hospedó 1 noche en diciembre de 2021
Respuesta de R M, el 7 ene. 2022
Dear Bradley Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Malo

Diane

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was cramped and dirty. We had to ask for tiolet paper.. King sized bed had two small pillows.
Se hospedó 2 noches en diciembre de 2021
Respuesta de R M, el 9 dic. 2021
Dear Diane On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Malo

Christina

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
Even checking in around 8pm, the staff was reluctant to open the door and let us in. When asked to provide another blanket, I was told to walk to the office for it because the staff didn’t want to walk outside at night after dark. The blanket didn’t look clean. No ice machine. Noisy heater. Furnishings and linens were old. Overall, just not a very nice stay. I won’t be back and I don’t recommend it.
Se hospedó 1 noche en noviembre de 2021
Respuesta de R M, el 9 dic. 2021
Dear Christina On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Malo

Ray

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Check in bullet proof glass window.
Se hospedó 1 noche en noviembre de 2021
Respuesta de R M, el 9 dic. 2021
Dear Ray On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Liliana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
BAD…, dirty bedroom, dirty towels, dirty counter tops with Weed left over from previous costumer and the floor, I ask for cleaning supplies so I can clean, was not provided, bad costumer service
Se hospedó 1 noche en octubre de 2021
Respuesta de R M, el 9 dic. 2021
Dear Liliana On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

William

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was so disgusting that we ended up riding our bikes (bike packing) 5 miles out of the way to stay elsewhere.
Se hospedó 1 noche en octubre de 2021
Respuesta de J T, el 9 dic. 2021
Dear William On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

6/10 Aceptable

Sandra

Se hospedó 2 noches en octubre de 2021
Respuesta de J T, el 9 dic. 2021
Dear Sandra Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bueno

Philip

Le gustó: Limpieza
No frills but fair value
This place was typical of motels from the 50's & 60's. The facilities were worn but clean, and everything functioned as intended. The toilet paper holder was broken, the desk chair reclined way too easily, and the ceiling lamp was very dim, but none of that really caused me any inconvenience. It's quite a climb up from Harper's Ferry by bike or foot, but easily accessed by car (as in Mo-tel.) The view is spectacular. I got fair value for my money
Se hospedó 1 noche en octubre de 2021
Respuesta de J T, el 9 dic. 2021
Dear Philip Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Wendy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the dirtiest hotel I've ever been in, The dust on the floor under the bed was an inch thick. The floor clearly had never been swept. The security lock on our door had been broken off. The front desk person told me that Papa Johns delivered to the hotel, but they did not.
Se hospedó 1 noche en octubre de 2021
Respuesta de R M, el 19 oct. 2021
Dear Wendy On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
met our needs
a few showers were cooler than I would like. rooms were clean. Could use some weeding in the flower beds in front of the units.
Se hospedó 2 noches en octubre de 2021
Respuesta de R M, el 19 oct. 2021
Dear Paul Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. We will try to work on your suggestions.

4/10 Malo

Abraham

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very Dirty floors , dirty mirrors , clogged bath tub, we found bugs every night. Leaking water drip noises coming from the pipes above our beds. 2/10 would not come back.
Se hospedó 3 noches en octubre de 2021
Respuesta de R M, el 19 oct. 2021
Dear Abraham On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Lukas

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon arriving, they told us the room (large room with king sized bed) we booked was not available. When we told them we weren't interested in the other room they had (two queen beds), they refused to refund us and told us only Expedia could provide a refund. I just got off the phone with Expedia and was told I had to contact the hotel. I doubt the management will give it to us after initially refusing and misleading us about the refund process. I have booked through Expedia before, but this experience was so negative I'm reconsidering using this site ever again. We did not stay the night at this place and drove to a Holiday Inn Express instead. Asked for a king bed and got one. The room they showed us at Hillside was not great but I wasn't expecting an amazing room, just wanted what I paid for.
Se hospedó 1 noche en septiembre de 2021
Respuesta de R M, el 19 oct. 2021
Dear Lukas On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

6/10 Aceptable

Suzanne

Viaje con mascota
No le gustó: Limpieza y condiciones de la propiedad
There is a great view from the motel. There are weeds everywhere, a lot of trash and abandoned chairs and what not on the property. The room was barely cleaned(gone over with a broom it seemed). The towels were sub par. The microwave was dirty inside.
Se hospedó 2 noches en septiembre de 2021
Respuesta de R M, el 19 oct. 2021
Dear Suzanne On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Malo

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Check in was extremely slow. Room was infested with bed bugs. Shower was still wet when we checked in and had hair all over it. Shower head looked like it hadn't been cleaned in months. Walls are super thin, could hear the people next door plain as day. Bed extremely uncomfortable
Se hospedó 2 noches en octubre de 2020

4/10 Malo

Emily

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Anne

Le gustó: Servicio y personal
Se hospedó 4 noches en septiembre de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020

10/10 Excelente

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020

6/10 Aceptable

Cliente verificado

Uncomfortable Anniversary
We arrived at hotel and received a room that was occupied by a gentleman that had no clothes on when we opened the door. While this was fixed right away, it was still a bit unsettling. The door to our room was very hard to close properly without having to force it. We felt like we were going to break it at one point. The bed was also not very clean. There were black specks of dirt at the very bottom of the bed. We were on an anniversary trip to Harper's Ferry. We wanted somewhere budget friendly but still a nice place to rest our heads. There was also an incident with a staff member that made us very uncomfortable. While I believe it was meant to be a good natured laugh, it was a bit too much for our comfort level. All in all, I do not believe this is a place that we will return to.
Se hospedó 1 noche en septiembre de 2020