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Opiniones de Issaquena Heights Boutique Hotel

3.5 out of 5
Issaquena Heights Boutique Hotel
4 Bosbou Street Upper Central, Thesen Hill, Knysna, Western Cape

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 20 de 30 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 30 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 30 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 30 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 30 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

7.0/10

Servicios

9.6/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Kim

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The view over Knysna was excellent. The room was up to standard and clean. Staff pleasant. That’s where it ends. The dining was poor. A number of items on the menu not available. Breakfast average at best. Overpriced.
Se hospedó 3 noches en mayo de 2024
Respuesta de Jodi MacMurray, el 7 may. 2024
Dear KimMany thanks for your feedback received, as it is only through feedback from our guests that we can maintain and improve on our service delivery and offerings.I am the newly appointed General Manager and will most definitely be looking into our breakfast offerings, and the necessary changes and additional training will be implemented. I agree with you that it is not acceptable that items on the menu were not available.We pride ourselves on all offerings throughout the hotel, and it is not acceptable that you experienced what you did whilst with us. I trust this has not deterred you from making use of us in the futureKind regardsJodi MacMurrayGeneral Manager .

8/10 Bueno

Dietmar

Se hospedó 2 noches en febrero de 2024
Respuesta de Jennifer Sampo, el 12 feb. 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us. Have a great day! We appreciate the feedback you sent:) Regards Jennifer Sampo Front Office Manager

10/10 Excelente

Elin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hyggelig og pent hotell med fantastisk utsikt. Veldig god mat og service
Se hospedó 2 noches en enero de 2024
Respuesta de Jennifer Sampo, el 12 feb. 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us. Have a great day! We appreciate the feedback you sent:) Regards Jennifer Sampo Front Office Manager

4/10 Malo

tim

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Michele

Se hospedó 11 noches en enero de 2024

10/10 Excelente

Lorraine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Nice hotel, friendly staff. Rooms are comfortable. It’s in at the top of the hill overlooking Knysna and not walkable. Not much in Knysa except the waterfront. It’s an overprice place for food and not much to see. The hotel was nice but I would stay in Plettenberg Bay instead.
Se hospedó 2 noches en enero de 2024
Respuesta de Jennifer Sampo, el 6 feb. 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us:) Regards Jennifer Sampo Front Office Manager

10/10 Excelente

Hussein

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ellen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here, you won't be disappointed!!
A great hotel! Rooms were spacious and clean. The pool area was gorgeous with the most spectacular view! A bit far from town but they do offer a shuttle. Because the hotel was so beautiful, we decided to eat in the restaurant there instead of the town and was so glad that we did! The service was amazing and the food delicious! A big thank you to Elrico who went above and beyond to make our stay most memorable!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jennifer Sampo, el 21 nov. 2023
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us:) Regards Jennifer Sampo Front Office Manager

10/10 Excelente

Martin

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely a boutique hotel, lovely furnishings . big comfortable room. Excellent breakfast nice friendly staff. stunning location worth staying more than one night . We stayed 5 . Slight problem with the Wi-Fi, but was fixed very fast. Assistant manager Enrico & reservation manager Jennifer were very help full and attentive , as were the dining room staff
Se hospedó 5 noches en octubre de 2023
Respuesta de Nico, el 29 oct. 2023
Dear MartinIt was an absolute pleasure to host you and your friends. Thank you very much for the feedback we received. Travel safe. We look forward to welcoming you back to Issaquena Heights on your next visit. Travel safely

8/10 Bueno

Robert

Le gustó: Limpieza y comodidad de las habitaciones
Quiet hotel with excellent views!
Lovely place with excellent view over Knysna - staff very efficient and courteous. Little bit disappointed with breakfast - convoluted; coffee or juice both not both and one coffee - pay extra to refill. No replenishing of water in the room - slight feeling of money pinching.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nico, el 29 oct. 2023
Dear RobertThank you very much for your feedback. We have addressed this with all departments. We look forward to welcoming you back to Issaquena on your next visit. Have a wonderful day

10/10 Excelente

Bill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb Issaquena
Amazing place. Great service, great rooms, great facilities and great views.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nico, el 29 oct. 2023
Dear BillThank you very much for your feedback and review, we appreciate your support. We look forward to welcoming you back

10/10 Excelente

Rochelle, Atlanta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bed was amazing, and the breakfast was delicious. Very helpful with things to do in the area too. Thank you!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Issaquena Heights Service Team., el 15 oct. 2023
Good day, Ma'am,Thank you for making it easy for us all to be of good service to you! We hope to see you again!Regards Issaquena Heights Service Team.

8/10 Bueno

Camila

Café da manhã muito bom, bar da Piscina com vinhos ótimos. Quarto e Statf bons!!
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Marc, Köln

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super Lage und unglaublich netter Service
Wir hatten eine Übernachtung gebucht. Unglaublich netter und familiärer Service. Haben wie so bisher noch nirgendwo erlebt. Die Herrin des Hauses hat uns zum Schluss sogar noch eine Alternativroute für den Rückweg ausgearbeitet. Unglaublich freundlich. Wir kommen wieder. Zudem hat das Hotel eine super Lage mit direktem Blick auf die Lagune von Knysna und nur eine kleine Anzahl an Zimmern, was den Aufenthalt nochmals angenehmer macht. Die Einrichtung ist sehr geschmackvoll. Teilweise erinnert es an ein Museum. Wirklich klasse!
Se hospedó 1 noche en agosto de 2018
Respuesta de Louise, el 21 ago. 2018
It was lovely hosting you! We really hope to see you again in future - this time we will have to make sure you have ample time to experience the rest of our Garden Route. Best wishes The Madison Manor Team

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ótimo hotel em Knysna
Certamente um dos melhores hotéis em que já me hospedei. Tudo foi espetacular.

10/10 Excelente

HH

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Heaven on earth
Thanks for a pleasant stay. The view was wonder full. The rooms were beautifull, especially the antiques. Just love everything, Koi fishes, breakfast, supper, the quietness and Nala the friendly Labby.
Se hospedó 4 noches en febrero de 2018
Respuesta de Nan, el 10 abr. 2018
Thank you for your uplifting comments. We always strive to make the experience extraordinary for our special guests. Kindest regards

10/10 Excelente

Hasse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Knysna overview
We had a fantastic week in Knysna as the central point for our daily activities nearby. Location is on a hill but with a fabulous view. Walking down no problem and taxi always available when returning in evenings.
Se hospedó 7 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schöne Aussicht über Knysna
Die Lage des Hotels ist super...schön ruhig mit einer wundervollen Aussicht aber nicht all zu fern von Restaurants und shopping Möglichkeiten.
Se hospedó 3 noches en diciembre de 2017
Respuesta de Nan, el 19 ene. 2018
Thank you for your review. We truly appreciate the feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Traumhafter Ausblick über Knysna, sehr freundliches Personal, schöner Pool, ordentliches Zimmer, Bett war etwas klein
Se hospedó 1 noche en noviembre de 2017
Respuesta de Nan, el 4 dic. 2017
Thank you for all the positive feedback. Apologies for the bed. If you visit again, we will ensure you get the biggest bed at Madison Manor. Kindest regards

8/10 Bueno

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
This is a nice hotel which is full of antiques. The rooms are done out nicely. The hotel is currently under some maintenance work due to the recent fires but is lucky to still be standing as the house next door was completely destroyed. My only complaint would be the noise of the air conditioning. Having turned off ours and the fridge as the made too much noise, I was still awoken by some other ac despite being the only guests (as it was put of season) and I was wearing earplugs. Breakfast is very good and staff are friendly and helpful.
Se hospedó 1 noche en agosto de 2017

10/10 Excelente

Thatyana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendo
Maravilhoso! Super recomedo. Conforto, limpeza, decoração e paisagem. Porem o café da manhã é bem básico e não havia água para beber no hotel.
Se hospedó 1 noche en agosto de 2017

10/10 Excelente

Zimkhitha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quality stay
I had an amazing stay at this hotel. The service is superb and the staff is very helpful and friendly. The room was nicely decorated and spacious. I would highly recommend this hotel for the location, staff, beautiful views from the pool area and spacious room.
Se hospedó 3 noches en julio de 2017

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfeito
Hotel excelente! Boa estrutura, linda vista, bom café da manhã e equipe extremamente atenciosa e gentil.

8/10 Bueno

Georgette, Québec

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
VERY nice hotel and VERY nice personnel.
Very pleasant place and all is perfect. The bed was very confortable and it was a quiet place.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tudo reunido num unico lugar
Quarto, banheiro, recepção excelentes. A vista é uma atração à parte. Conforto, bom gosto, tudo reunido num unico lugar.

10/10 Excelente

Janet, Fairlight, England

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable, quiet hotel with a lovely view
We were welcomed by the owner and the manager and taken to a very nice first floor room with a spacious balcony overlooking the lagoon at Knysna. The room was well-appointed, the bed very comfortable and the facilities just perfect for a long weekend stay. I was unwell for a few days so was able to rest in peace. Breakfasts are served in a separate building and the chef could not do enough to ensure that breakfasts were enjoyable and freshly prepared.

8/10 Bueno

Ehefrau , Deutschland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tolles Hotel. Gute Bewirtung und nettes Personal
Hatten dort eine schöne Zeit. Richtig toll zum entspannen. Personal war sehr hilfsbereit und freundlich.Hotel hat eine schöne Lage und eine klasse Aussicht über Knysna.Kann man nur weiterempfehlen.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend.
This hotel was stunning. From the service, views to the styling of the rooms. We had a big claw foot bath in our room which was big enough for two people. The honesty bar was fun and the DIY soft serve and popcorn was a fun novelty. Definitely recommend.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A fantastic B&B with views to die for
The host, Nan, and her team were extremely welcoming, helpful and informative and went out of their way to make our stay an enjoyable experience. It has only been open for less than a year and we think that Madison Manor is a fantastic B&B with outstanding views and service. We felt secure, there was plenty of parking and we used taxis to enjoy restaurants in the area rather than walk the hill!