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Opiniones de Hilton Vacation Club The Point At Poipu Kauai

3.5 out of 5
Hilton Vacation Club The Point At Poipu Kauai
1613 Pe'e Rd, Koloa, HI

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 470 de 837 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 837 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 837 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 837 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 837 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

MARIAELENA

Regular
Los horarios check in out poco apropiados Personal nada amable Y que te cobren el jabon de la lavadora y el cafe es de lo peor
Se hospedó 4 noches en abril de 2019
Respuesta de Jamie, el 28 abr. 2019
Thank you for your feedback it is important to us. We hope we have the pleasure of serving you in the future. Mahalo

10/10 Excelente

Lea

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love it here & will always come back. This is our go to place when we come to Kauai. Staff are always friendly & accommodating.
Se hospedó 7 noches en abril de 2024
Respuesta de Jamie, el 2 may. 2024
Thank you, Lea, it was our pleasure to serve you and can't wait until you return!

10/10 Excelente

Pauline

Viaje familiar
Love this hotel.
Se hospedó 7 noches en abril de 2024
Respuesta de Jamie, el 1 may. 2024
Thank you for taking the time to share your feedback. We are thrilled that you loved your stay and look forward to seeing you again soon!

8/10 Bueno

Yasushi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 6 noches en abril de 2024
Respuesta de Jamie, el 30 abr. 2024
Thank you staying with us, it was a pleasure to serve, and we hope to see you again!

10/10 Excelente

Randall

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
Pretty dated property but well maintained; rather expensive considering .
Se hospedó 1 noche en abril de 2024
Respuesta de Jamie, el 2 may. 2024
Thank you for sharing your feedback. We are working on renovations and look forward to welcoming you back to the resort in the future!

10/10 Excelente

Nicolas

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This by far is one of the best places I've ever stayed at with my large family. The view from our room was also priceless.
Se hospedó 8 noches en abril de 2024
Respuesta de Jamie, el 29 abr. 2024
Thank you for taking the time to share your feedback with us. It was our pleasure to serve you and we look forward to your return.

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 6 noches en abril de 2024
Respuesta de Jamie, el 20 abr. 2024
WE are glad to see you had a great stay, please come back and visit us soon!

2/10 Terrible

Jagan, Redmond

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First of all, I never seen anywhere checkout time by 10:00 AM. This is not standards of Hilton. Dirty staff not cooperative. There is no restaurant in the property. Kids did not like it.
Se hospedó 5 noches en abril de 2024
Respuesta de Jamie, el 20 abr. 2024
Thank you for sharing your feedback. We are sorry to hear of your experience at the resort. We will check our property information and ensure that our property information is accurate and share this staff so we can better serve all guest.

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property right on the coast. Beautiful
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jamie, el 19 mar. 2024
We are happy you enjoyed your stay and the coast we sit on. We look forward to seeing you again soon!

8/10 Bueno

Jason Robert

Se hospedó 8 noches en febrero de 2024
Respuesta de Jamie, el 28 mar. 2024
Mahalo for sharing your feedback. Come back soon!

10/10 Excelente

derlyn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love the location of the resort and it was very beautiful! Nice amenities and a good family setting! Awesome view from our balcony! We really enjoyed our stay! ❤️
Se hospedó 6 noches en febrero de 2024
Respuesta de Jamie, el 19 mar. 2024
We are thrilled that you enjoyed your stay, the resort and the views. We look forward to welcoming you back to The Point at Poipu soon!

10/10 Excelente

Glenn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamie, el 19 mar. 2024
Thank you for taking the time to share your feedback. We are glad you had a great stay. Come back and see us soon!

2/10 Terrible

Martin

No le gustó: Servicio y personal y condiciones de la propiedad
Noise of fridge and AC outside the room
Se hospedó 3 noches en febrero de 2024
Respuesta de Erin , el 17 feb. 2024
Aloha,Thank you for your rating. We are sorry your stay did not exceed your expectations. We try our best to provide outstanding service to all guests. We hope you will give us the chance to restore your trust in us on your future trips.

10/10 Excelente

Hollace, Fort Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Jamie, el 6 feb. 2024
We are glad you had a great stay with us. Please come back and see us soon!

10/10 Excelente

richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en diciembre de 2023
Respuesta de Jamie, el 6 feb. 2024
Looks like you had a great stay we appreciate you taking the time to share your feedback!

8/10 Bueno

Craig

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Jamie, el 6 feb. 2024
We appreciate you taking the time to share your feedback with us.

10/10 Excelente

Sony, Santa Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Book this spot! I was skeptical because of the negative reviews. But this place is beautiful! Pool out the front door and the beach just outside the lanai. Pool is 4ft deep at max. Perfect for the little ones. The grounds are super clean and staff are very friendly. Great for families!
Se hospedó 6 noches en enero de 2024
Respuesta de Jamie, el 6 feb. 2024
Thank you for taking the time to share your feedback we are thrilled you had a great stay! Come back soon!

10/10 Excelente

Haizheng

Viaje familiar
Le gustó: Servicios
Se hospedó 5 noches en enero de 2024
Respuesta de Jamie, el 6 feb. 2024
Thank you for taking the time to share your feedback! We look forward to welcoming back soon!

4/10 Malo

Adan

No le gustó: Servicio y personal
Property needs remodeling. Expect no room service or cleaning. Towel lady by the pool it’s very rude and no manners. Not friendly! A bit of discrimination
Se hospedó 5 noches en enero de 2024
Respuesta de Jamie, el 6 feb. 2024
Thank you for sharing your feedback we are sorry to hear about your experience with the pool hut. We will be sure to address our team. We are remodeling units and hope you come back and visit once all units are completed.

4/10 Malo

Casey Lynn, martinez

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were roaches in our room, our ocean view was blocked by scaffolding, no housekeeping and very outdated and dirty rooms. Now what you would expect from a Hilton.
Se hospedó 9 noches en diciembre de 2023
Respuesta de Jamie , el 6 feb. 2024
We are sorry to hear about your experience with your stay. We are sharing your feedback with our team to address.

2/10 Terrible

Rachael

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were dirty and NO room cleaning the whole time we stayed, and the staff was very rude!!
Se hospedó 8 noches en diciembre de 2023
Respuesta de Jamie, el 6 feb. 2024
We are sorry to hear about your experience with your stay. We are sharing you feedback with our team to ensure we address your concerns.

10/10 Excelente

julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Huge rooms and beautiful gardens. Easy walk to Shipwreck Beach or drive to like 10 other beaches
Se hospedó 8 noches en noviembre de 2023
Respuesta de Erin, el 26 nov. 2023
Much Mahalo for your time of rating our property. We appreciate your feedback and hope to serve you in the near future.

6/10 Aceptable

Milton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall the stay was good. Our biggest problem was parking and that fact that we were on opposite end of the entire property.
Se hospedó 7 noches en octubre de 2023
Respuesta de Guest Services, el 27 oct. 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Friendly old tired time share
Great location and excellent staff. Very old run down rooms. Cheap scratchy linen. Noisy air conditioning and poor soundproofing. Felt unsafe as a single woman in a ground floor apartment facing a public walkway.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Darshell K., el 28 sept. 2023
Thank you for taking to share your feedback with us. This information will help us improve our service for you and future guests.

10/10 Excelente

Nina, Virginia Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Third time staying here. Really wouldn’t consider staying anywhere else.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Darshell K., el 10 sept. 2023
Thank you for sharing your feedback. We want to be sure you feel appreciated in your home away from home.

4/10 Malo

Heather

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Terrible check in person, 1 pack of bad coffee, cheap cheap everything, no help with bags, no help with ANYTHING, one towel at pool, can't get another! Really nothing special at ALL
Se hospedó 3 noches en septiembre de 2023
Respuesta de Erin, el 10 sept. 2023
Mahalo for your time on this feedback. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Aceptable

Sam and

Viaje familiar
Le gustó: Limpieza y servicio y personal
This property needs to be renovated for the money they ask!
Se hospedó 5 noches en agosto de 2023
Respuesta de Darshell K., el 20 ago. 2023
Thank you for taking the time to share your feedback. We do have renovations coming up at the end of this year for the full interior of our units.

10/10 Excelente

Debra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect. The pool is beautiful. The bar and food was fantastic.
Se hospedó 6 noches en agosto de 2023
Respuesta de Darshell K., el 11 ago. 2023
Thank you for taking to share your feedback. We want to be sure you feel appreciated in your home away from home.

2/10 Terrible

Jose D. Tapia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Property is run down, far cry from its hay days, Definitely will not buy a time share here and will not stay here ever again.
Se hospedó 6 noches en julio de 2023
Respuesta de Darshell K., el 11 ago. 2023
Thank you for taking the time to share your feedback.We want to be sure you feel appreciated in your home away from home. This information will help us improve our service for you and future guests.

2/10 Terrible

Robert

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The condo we rented was out dated, stink and dirty. Not worth the $5XX.XX a night they charge.
Se hospedó 1 noche en julio de 2023
Respuesta de Darshell K., el 5 ago. 2023
Aloha, thank you for taking the time to share your feedback. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

10/10 Excelente

Chloe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay, but will not be booking through Travelocity again. When we arrived at the hotel they had no record of us or our stay. The staff was amazing and got us into a room and worked with Travelocity on the issue. Overall, our stay was great. The rooms and grounds are clean. You are able to walk to a rocky shoreline, which was great to watch the waves and get some great pictures. The hotel is close to many great restaurants and excursions. I would recommend the Hilton Vacation Club to anyone coming to stay in Kauai!
Se hospedó 7 noches en julio de 2023
Respuesta de Darshell K., el 5 ago. 2023
Aloha, thank you for taking the time to share your feed back. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

2/10 Terrible

Gregory

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bathroom leaked and flooded the apartment. That happens. I ran to stop the water, slipped and conked my head on the ground and got a concussion. Security came over and made a report. Afterwards, I never got any update. Nobody asked me how I was doing. We never got a note to know if the toilet was fixed.
Se hospedó 4 noches en julio de 2023
Respuesta de Erin, el 31 jul. 2023
Please accept our apologies for the challenges you experienced during your stay with us. We have passed this feedback on to the appropriate departments for correction. We will also mention this to our head of security to be sure that this does not happen again. Again, our apologies.

8/10 Bueno

Mark Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location, I had a unit on the second floor neighbors on the 3rd floor was noisy all night therefore I would recommend get to unit on the 3rd floor. Lastly they need to maintain their plumbing system for when you are showering it’s smelly. Staff was extremely friendly and helpful for they kept making sure everything was good.
Se hospedó 7 noches en julio de 2023
Respuesta de Jamie, el 24 jul. 2023
Aloha and thank you for sharing your feedback. We are glad you had a nice stay, and we will be sure to share you information with our team.

10/10 Excelente

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great centralized location.
Se hospedó 4 noches en julio de 2023
Respuesta de Darshell K, el 19 jul. 2023
Mahalo for your feedback!

10/10 Excelente

Nicole

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the ocean and poipu beach, walking trails along the beach, beautiful large pool, great food and cocktails at the poolside restaurant/bar (loved the ahi tacos and mango margaritas), nice spacious units, comfortable beds.
Se hospedó 9 noches en junio de 2023
Respuesta de Darshell K., el 8 jul. 2023
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we can be of service to you again.

10/10 Excelente

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the pool area, ability to get food and drinks there. I loved that it was located near the Hyatt, I walked there three times to eat at the restaurants. Easy access to the beach. Beautiful walking trails. We walked to Puka Dog and the beach there had a great play area for kids and the beach waves had turtles.
Se hospedó 6 noches en junio de 2023
Respuesta de Jamie, el 3 jul. 2023
We are thrilled that you enjoyed the resort our pool and Poolside Bar & Grill. Thank you for choosing to stay at The Point at Poipu and we look forward to welcoming you back soon!

10/10 Excelente

Claudia Celina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and accommodating staff!!
Se hospedó 9 noches en mayo de 2023
Respuesta de jamie, el 9 jun. 2023
We are thrilled that you had a nice stay and encountered our wonderful staff. We look forward to welcoming you back soon!

10/10 Excelente

Csaba

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We love HVC, the pool is just the right size for our young boyz and the sun is always shining even if it rains on the rest of the island. The two bedrooms is super convenient for young families and Poipu beach is 5 min away.
Se hospedó 6 noches en mayo de 2023
Respuesta de Jamie, el 31 may. 2023
We are thrilled you enjoyed our pool and our spacious units. We hope to see you again soon at The Point at Poipu. Mahalo!

8/10 Bueno

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2023
Respuesta de Jamie, el 12 may. 2023
Thank you for taking the time to let us know about your stay. Please come back soon!

10/10 Excelente

Deanna

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was amazing. The views from the hotel were breath taking. Large mountains mixed with ocean views. Its located next to an active walking path, 2 minute drive to a beach, plenty of food spots near by, the staff was so kind and went out of their way to make my kids feed special. This location had activities, pools, hot tubs, fish ponds, breakfast, gyms. The hotel room it's self was just like home. It was so spacious, clean, and had everything to cook simple meals for my kids. I would recommend anyone to stay here.
Se hospedó 4 noches en abril de 2023
Respuesta de Jamie, el 30 abr. 2023
Mahalo for choosing to stay at The Point at Poipu. We are so happy to hear you had a great stay and enjoyed the many amenities we have to offer. It was our pleasure to serve you and we look forward to welcoming you back soon!

8/10 Bueno

Diann Lee Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed the friendly staff, quick response to requests and having a full kitchen to cook our own meals.
Se hospedó 10 noches en abril de 2023
Respuesta de Jamie, el 28 abr. 2023
Thank you for the kudos to our staff and we are glad you enjoyed our full kitchen. We look forward to welcoming you back soon!

10/10 Excelente

Bruce

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Jamie, el 28 abr. 2023
Thank you for your feedback we are thrilled to know you had a great time. We look forward to welcoming you back soon!

10/10 Excelente

Dorothy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Overall Great Stay
We had a great stay! The rooms could use some updating, but overall they were clean and spacious. The staff were wonderful and welcoming. Although the food options are limited at the resort, it’s a short walk to a number of restaurants, as well as a short walk to beaches and trails. And as an added bonus we could see turtles swimming by the resort every day and there were a number of options for viewpoints to watch incredible sunrises. I would definitely recommend this hotel.
Se hospedó 7 noches en abril de 2023
Respuesta de Jamie, el 28 abr. 2023
Thank you for sharing your beautiful pictures. We are excited to hear you had a wonderful stay with us. It was our pleasure to serve you and we look forward to your return.

8/10 Bueno

marci

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Beautiful location! Great pool area. We had 2 bed, 2 bath - Great layout & plenty of room! But the Hotel needs to be remodeled.
Se hospedó 8 noches en abril de 2023
Respuesta de Erin C, el 21 abr. 2023
Big Mahalo for the feedback. Hope to see you in the future.

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en abril de 2023
Respuesta de Jamie, el 18 abr. 2023
We are thrilled you had a good stay with us. We look forward to welcoming you back soon to The Point at Poipu!

8/10 Bueno

Kathryn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great!
The view was fantastic. The staff was terrific - very nice and accommodating. The room was great especially having a lanai.
Se hospedó 7 noches en abril de 2023
Respuesta de Erin C, el 17 abr. 2023
Mahalo for the feedback. We hope to see you in the future.

6/10 Aceptable

Rodney

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Large well equipped units. Things that did not work were fixed immediately. Front desk were very helpful. Units are old and dated. Grounds are beautiful. No beach but great beaches nearby.
Se hospedó 5 noches en abril de 2023
Respuesta de Darshell K., el 16 abr. 2023
Thank you for sharing!

8/10 Bueno

judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over priced for the old and outdated interiors. Lack if a restaurant was distasteful.
Se hospedó 2 noches en abril de 2023
Respuesta de Jamie , el 12 abr. 2023
Thank you for sharing your feedback of your recent stay. We will share your comments with our team and hope we can welcome back to our resort.

8/10 Bueno

Lea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 9 noches en marzo de 2023
Respuesta de Jamie, el 14 abr. 2023
Thank you for taking the time to take your survey. It was our pleasure to serve you and we look forward to welcoming you back in the future!

6/10 Aceptable

Charmain, Richmond

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Great view. Nice cliff walk. Near to Hyatt for restaurants. No beach at all. Staff was really nice.
Se hospedó 6 noches en abril de 2023
Respuesta de Jamie, el 11 abr. 2023
Thank you for taking the time to share your feedback. We hope to see you soon in the near future!