Continental Deluxe Room with The Continental Club Lounge access | Bar (en la propiedad)
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Opiniones de Prince, Marco Polo Hotel

4 out of 5
Prince, Marco Polo Hotel
23 Canton Road, Harbour City, Kowloon

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 516 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 381 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Alma, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto hotel en todos los sentidos !!
Excelente servicio y ubicacion del hotel. Volveria sin duda !!!

8/10 Bueno

Eugenio, Chile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rapida pasada por hong Kong
Pase un dia en Hong Kong por negocios y fue muy conveniente y rápido para llegar desde el Aeropuerto en el Ariport Express, cerca de la estación Kowloon. Cómodamente ubicado en el sector comercial donde tiene acceso directo al Mall mas grande de la zona, Harbour City. El desayuno no estaba incluido pero hay muchas opciones cercas.

10/10 Excelente

JL Sosa, Mexico DF

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicacion
Es un Hotel muy confortable y una excelente relación calidad precio.

8/10 Bueno

Doifel, Chile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel, buenas camas y aire a la tª justa
Muy buena. No tuvimos ningún inconveniente. Muy cómodo, bien ubicado cerca del Ferry para ir a Hong Kong y un montón de tiendas para hacer shopping . También relativamente cercano al Metro y es servido por el sistema permanente de buses gratuitos en la estación Kowloon, por donde pasa el tren desde el aeropuerto. No podría ser más fácil!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Las habitaciones son muy cómodas...

6/10 Aceptable

KIICHIRO

No le gustó: Condiciones de la propiedad
なし
Se hospedó 2 noches en abril de 2024
Respuesta de Gerhard Aicher Area General Manager, el 7 may. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Breakfast was excellent and your staff is very friendly and helpful. Well done
Se hospedó 1 noche en abril de 2024
Respuesta de Gerhard Aicher Area General Manager, el 22 abr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Satomi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Gerhard Aicher Area General Manager, el 19 abr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Gener

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never disappoints.
Se hospedó 1 noche en abril de 2024
Respuesta de Gerhard Aicher Area General Manager, el 8 abr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Natsumi

Se hospedó 3 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 15 abr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Jonathan

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Early check-in at noon. Even upgraded to a suite!
Se hospedó 1 noche en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 22 mar. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Kunpoj

Viaje en grupo
Le gustó: Servicio y personal y servicios
Their pillow too soft. It’s make my neck pain.
Se hospedó 3 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 19 mar. 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Gail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is in a very convenient spot for walking to public transport and the harbor front for the ferries. You can tap a credit card to pay the fare. Hotel staff is incredibly helpful and cheerful. The concierge, Joe Tam, went out of his way to give us detailed directions , and seemed genuinely happy to see us return from our adventures lol. Room was immaculately clean, large and well appointed .
Se hospedó 3 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 19 mar. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

CHANHO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
룸도 크고 룸컨디션이 너무 좋습니다. 깨끗하고 직원도 친절하시고 만족합니다
Se hospedó 3 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 11 mar. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Cindy

Se hospedó 2 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 2 abr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Mykie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 11 mar. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Amos, Campbell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and convence.
Se hospedó 2 noches en marzo de 2024
Respuesta de Gerhard Aicher Area General Manager, el 7 mar. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Joy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was well situated for access to local attractions. Staff where always polite and friendly, any enquiry wasn’t to much trouble and was always find the answer. Would highly recommend anyone to stay here.
Se hospedó 5 noches en febrero de 2024
Respuesta de Gerhard Aicher Area General Manager, el 27 feb. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Malo

Takeshi

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Gerhard Aicher Area General Manager, el 22 feb. 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bueno

Evangeline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Should have been better
It was a good stay. Room and bathroom were clean. However, there was no coffee machine , only coffee sachets. There was also no iron and ironing board. In the bathroom, hooks were lacking. Bathrobes were hanged on the hooks so we had to hang our towels on the shower door handle.
Se hospedó 3 noches en febrero de 2024
Respuesta de Gerhard Aicher Area General Manager, el 22 feb. 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

MEI LING

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
All the staffs are very helpful!
Se hospedó 1 noche en enero de 2024
Respuesta de Gerhard Aicher Area General Manager, el 18 ene. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Trang

Se hospedó 1 noche en enero de 2024
Respuesta de Gerhard Aicher Area General Manager, el 9 feb. 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Peggy

Se hospedó 2 noches en diciembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 28 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

nada

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 28 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Patty

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Mamta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 15 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Malo

Dorothy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Imagine staying at a hotel where both bed and pillow are old and uncomfortable. The bed sunk in the middle. Ask housekeeping who said is bcos guests sit in the middle of the bed thats why the bed sag in centre.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 15 dic. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excelente

AKIRA

Se hospedó 3 noches en diciembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 15 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Teruo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a hotel with excellent cost performance. I recommend it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 15 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

NISANAD

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
-
Se hospedó 3 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 15 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Tan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful Shopping area and waterfront
Se hospedó 3 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 5 dic. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

david anthony

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel but…
Room good, check in and out good, location good Let down vadly by floor 3 Bar service which was terrible with a very arrogant male bartender doing everyone a favour by serving them
Se hospedó 5 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 27 nov. 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Reima

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

JUNG SUN

Se hospedó 2 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Ama

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 27 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Jeannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good chain in a great shopping area of TST
Buffet breakfast adequate with many juices, hot drinks, fruits, salads and congee. The concierge service was excellent too. China ferry a 3-minute walk from the hotel, across a big Apple Store and many cosmetic and luxury brands.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 16 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

MOHAMMAD SHOWKAT

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked room. its too clean And bed making also was too good.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 13 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Kyounghee

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Two thumbs up
The location is super convenient. Near the ferry pier and mtr station. It is a part of the Harbor city shopping mall and there are so many luxury shops. The breakfast buffet was a nice blanding of asian and western foods and service was excellent. Special thanks to Fran and Isabella!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

MIN SUK

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

Alvin Hong Wang

Se hospedó 1 noche en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Aceptable

julie

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 7 nov. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 27 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Elsa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Magnifier mirror is always useful
Se hospedó 1 noche en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 27 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excelente

ENZUO

Se hospedó 2 noches en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 13 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spacious room
Very spacious room. The curtain doesn’t cover the window totally and since they have a mirror nearby, the sunlight reflects the sun causing even more light during daytime.
Se hospedó 1 noche en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 19 oct. 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Malo

shigeki, Tomisato

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Club lounge was very good. But it open in afternoon. I could not eat breakfast in club lounge. So, we have to go 3rd floor restaurant. Restaurant service was not good. Too many staff. Almost staff were young, I did not feel hospitality. I do not want to stay this hotel. I recommend Marco Polo Hongkong or Gateway.
Se hospedó 2 noches en octubre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 12 oct. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excelente

Lai-Wa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would recommend this hotel. Clean and convenient. Good service as well.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Gerhard Aicher Area General Manager, el 12 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Aceptable

Yan yan

Viaje familiar
Le gustó: Limpieza y servicio y personal
電視台頻道太少
電視台頻道太少，冇CNN冇NHK冇Bloomberg冇BBC
Se hospedó 1 noche en septiembre de 2023
Respuesta de 區域總經理 魏嘉興, el 29 sept. 2023
尊敬的貴賓: 感謝 閣下入住及能抽空分享於太子酒店的住宿體驗。 關於改善酒店電視頻道的建議，我們已經詳細閱讀並會予以考慮。我們非常重視您的寶貴意見， 正是您的寶貴意見幫助我們不斷改進細節，提升服務品質。 在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。 除上述建議外，很高興 閣下滿意是次於太子酒店的住宿體驗。 期待您再次下榻我們的酒店。區域總經理 魏嘉興 謹啟