Bar junto a la alberca

Opiniones de Panan Krabi Resort

4 out of 5
Panan Krabi Resort
945 Moo 2, T. Aonang, Krabi, Krabi

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 527 de 881 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 263 de 881 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 61 de 881 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 881 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 881 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rodrigo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Panan está increíble, su personal es muy amable, las instalaciones son hermosas y tiene una excelente ubicación. Creo que lo único que podrían mejorar es ampliar el horario de uso de alberca hasta las 10 pm y que en el desayuno buffet pongan alguna nueces
Se hospedó 2 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Rodrigo,Thank you for sharing your positive feedback about your recent stay at Panan Krabi Resort! We're thrilled to hear that you found our staff friendly, the facilities beautiful, and enjoyed our convenient location.Your suggestions regarding extending the pool hours and adding nuts to the breakfast buffet are greatly appreciated. We'll certainly take them into consideration as we continually strive to enhance the guest experience. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

8/10 Bueno

Silvana

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 9 mar. 2024
Dear Silvana ,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Giulia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ha sido el mejor hotel de nuestro viaje, nos encantó todo. Los trabajadores muy amables y buscando ayudar siempre, el desayuno el mejor que he probado y la habitación limpia. Separamos reservas para hacernos masajes en el spa y lo recomendamos muchísimo. Definitivamente volvería a quedarme en Panan y lo recomendaría a todos mis conocidos.
Se hospedó 3 noches en enero de 2023
Respuesta de Management Team, el 28 feb. 2023
Dear Giulia,Thank you for taking the time to share your positive experience at Panan Krabi Resort. We are delighted to hear that your stay was the best hotel of your trip and that you loved everything about it. We are pleased to know that our workers provided a friendly and helpful service, the breakfast was the best you've ever had, and the room was clean.It's wonderful to hear that you enjoyed the massages at the spa, and we are glad to know that you highly recommend it to others. Your satisfaction is our top priority, and we appreciate your recommendation.We hope to welcome you back to Panan Krabi Resort soon for another enjoyable stay.Best regards,

4/10 Malo

Raquel

No le gustó: Limpieza, servicios, condiciones de la propiedad
La ubicación es perfecta y el resort en sí es impresionante, te deja con la boca abierta nada más llegar, peroooo...... nada más entrar en la habitación te recibe un fuerte olor a humedad, entro en el baño y me encuentro papel higiénico usado en la papelera. Sólo te ponen un rollo de papel por día. Hasta 3 veces tuve que bajar a recepción porque las luces de mi habitación no se podían apagar de ninguna manera y no podía descansar. Tuvo que venir el técnico a arreglarlo. Si se te ocurre salir al balcón, cuando entras se encienden todas las luces de golpe y el aire se pone a tope él solo. El aire acondicionado hacía tanto ruido que lo tenía que apagar para poder dormir. Habían luces que se encendían solas como un fantasma. El wifi de 2 noches que estuve me falló 3 o 4 veces.. toda la primera noche estuve sin conexión. La puerta de la habitación no cerraba bien y si no ibas muy atento al salir, podía quedar abierta con el riesgo que eso conlleva. El agua de la ducha dificil de regular, o te quemas o sale fría. El personal habla inglés fatal y no te explican absolutamente nada.. te dan las llaves y apáñate! Una estancia muy muy incómoda!!
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Álvaro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en noviembre de 2018
Respuesta de Manit Petthai, el 3 ene. 2019
Dear Alvaro, We do appreciate your lovely review and thanks for staying with us of course. Thanks again for choosing our resort and we are looking forward to welcoming you again. Best regards, The Panan Krabi Resort Team

10/10 Excelente

Ignacio, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Moderno y buen servicio de limpieza. Buffet variado
Se hospedó 7 noches en agosto de 2018
Respuesta de Rolf , el 29 ago. 2018
Dear Ignacio We appreciate your brief but positive review. We are glad to hear that all was according to your expectation and that you liked our resort. Thanks for choosing our resort and we look forward to seeing you again. Very best regards Your Panan Krabi Resort Team

10/10 Excelente

MARIA DE LOS ANGELES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable 100%
Hotel moderno, limpio y bonito. Personal muy amable y servicial. Al lado de la playa y rodeado de Restaurantes y sitios de ocio. Ha sido una estancia muy agradable
Se hospedó 3 noches en agosto de 2018
Respuesta de Rolf , el 23 ago. 2018
Dear MARIA DE LOS ANGELES Thanks for your kind review and that you had pleasant stay with us. Also thanks for recommending us 100%; that of course is good to hear and again very much appreciated. We look forward to your next visit and remain with Best regards Your Panan Krabi Resort Team

10/10 Excelente

JAVIER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!
El personal es muy atento y en todo momento se preocuparon por nosotros para que nuestra estancia fuese perfecta. La habitación era muy espaciosa y moderna. Esta a unos 5 minutos a pie de la playa. Recomendable.
Se hospedó 2 noches en junio de 2018
Respuesta de oliver, el 26 jun. 2018
Dear Javier, thank you very much for your kind review

8/10 Bueno

Maria tania

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
El hotel es muy bonito y la habitación con piscina privada una maravilla pero la limpieza de la habitación y el servicio de recepción podría mejorar. Tiene una excelente ubicación .
Se hospedó 6 noches en junio de 2018
Respuesta de Rolf , el 16 jun. 2018
Dear Maria Thanks very much for your rating and we do appreciate your review. We like to thank you for choosing our resort and are glad that all was according to your expectation and liking. We look forwards to welcoming you back. Best regards The Panan Krabi Resort Team

10/10 Excelente

Boris Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente experiencia, hotel nuevo, con buenas instalaciones ( dormitorios, gym, bar, restaurante ), desayuno con todo lo necesario para comenzar el día de la mejor forma, a 300mts de la playa, lo recomiendo 100%.
Se hospedó 7 noches en mayo de 2018
Respuesta de oliver, el 17 may. 2018
Estimado Boris, muchas gracias por to commentario. we hope to welcome you again soon in our hotel. Kind Regards

10/10 Excelente

Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increíble resort, ideal para disfrutar post playa
Es un resort que esta nuevo, las habitaciones modernas y amplias, el aire acondicionado funciona perfecto y las piscinas tanto de abajo como la de la terraza superior son perfectas, ideales para llegar a refrescarse después de un día de playa o excursión. El bar de la piscina e abajo muy bueno y tiene Happy Hour de 17 a 19 hrs, justo cuando vuelve al hotel, así es que es ideal. La única sugerencia que les haría, es hacer mas acogedor el restaurant, es un hotel muy bien diseñado para tener un lugar tan frio y con tan poca gracia.
Respuesta de Rolf , el 20 abr. 2018
Dear Diego Thanks so much for your nice review and we are glad to receive such a positive feedback. We have noted all your comments and once more thanks for choosing our resort. We look forward to welcoming you again. Best regards The Panan Krabi Resort Team

10/10 Excelente

Taylor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so nice. It was very clean and there were lots of events going on: cooking classes, rock climbing, excursions, etc. The staff was amazing and always making sure everything was okay and that we were enjoying our stay. Location is convenient. If we come back to ao nang, we will definitely stay here again.
Se hospedó 3 noches en mayo de 2024
Respuesta de Best regards, Management Team., el 13 may. 2024
Dear Taylor,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our clean facilities, convenient location, and the variety of events we offer. It's wonderful to know that our staff contributed to making your stay enjoyable, and we appreciate your kind words about their service. We would be thrilled to welcome you back for another memorable stay should your travels bring you to Ao Nang again. Until then, safe travels and warm regards!

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a short distance away from the beach. There are many eateries and small shops around. It's about a 20 min walk away from the night market. The hotel itself had a great view from the room and rooftop swimming pool. Staff are very accomdating. Very very clean.
Se hospedó 4 noches en abril de 2024
Respuesta de Best regards, Management Team., el 6 may. 2024
Dear Julie Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location near the beach, as well as the variety of eateries and shops nearby. We're glad that you appreciated the view from your room and our rooftop swimming pool. It's wonderful to hear that our staff provided accommodating service and that you found the hotel to be exceptionally clean.Your positive feedback means a lot to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing to stay with us!

8/10 Bueno

James

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel was good and the rooms were spacious. The breakfast was a bit random but offered a lot of variety. We didn’t go in the pool areas but they looked very nice. The only issue we had was the housekeeping which kept taking things out of the room for cleaning but not replacing them, ie towels and robes. They would also leave collect rubbish and dirty mugs some days but not others. The staff were incredibly accommodating, I had accidentally not booked enough nights and they were super helpful about getting me another night and arranging transport back to the airport. We also got a sea view room and to be honest the majority of our view was of another hotel. So if I was going back I probably wouldn’t opt for that type of room.
Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 6 may. 2024
Dear James,Thank you for sharing your feedback with us! We're pleased to hear that you found our hotel to be good and our rooms spacious. It's great that you appreciated the variety offered at breakfast and the appeal of our pool areas, even if you didn't have the chance to use them.We apologize for the issues you encountered with housekeeping. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made in consistency and attention to detail. However, we're glad to hear that our staff were incredibly accommodating and were able to assist you with extending your stay and arranging transport to the airport. Providing excellent service is our priority, and we're pleased that they were able to make your experience more enjoyable. We apologize if the sea view room did not meet your expectations, and we appreciate your feedback on this matter. If you choose to stay with us again, please don't hesitate to let us know your preferences, and we will do our best to accommodate them. We hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing to stay with us!

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an enjoyable stay.
Se hospedó 5 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Maria,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had an enjoyable stay at our hotel. If there's anything specific that made your stay memorable or if there are any areas where we can improve, please feel free to let us know. We always strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us achieve that goal. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another wonderful experience.

2/10 Terrible

Jing

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
The ac did not work for the 3 nights we stayed here. The hotel knew about the schedule maintenance but did not prepare the hotel and make sure guests are comfortable. It’s 95 degree everyday here. There’s no ac at the restaurant when we eat breakfast. Even when it’s working for a short period of time, they set the auto temperature to 82 degree! We make it lower and 10 mins later it would jump back up. We contacted the front desk to get this fixed. It was fixed for a night then it’s back up to 82 degree in the room. We must had contacted them 10 times throughout the trip to get this fixed. Also, the electricity shuts off everyday for 10 mins several times a day. They didn’t warn the guests about it. We can’t shut off the lights in the bathroom. We are told the fridge doesn’t stay cold and don’t put many things in there! All in all, it’s a nice concept resort. Pool is nice but they gotta do better to make the guests comfortable and don’t cheap out on the ac!!!!
Se hospedó 3 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Jing,Thank you for sharing your feedback with us, and we sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand the discomfort caused by the AC issues and the lack of proper communication regarding the scheduled maintenance. Please know that we take your comments seriously, and we will work diligently to address these issues promptly to ensure a more comfortable experience for our guests in the future. We truly appreciate your patience and understanding throughout this process, and we hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve. If there's anything else we can do to assist you further, please don't hesitate to reach out.

10/10 Excelente

Salvatore

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely LOVED staying at Panan!!! The staff were friendly & helpful from check in to check out. The tours we booked with the excursions desk were all fantastic & reasonably priced. The room we had was just unreal, the 180* views were breathtaking. The hotel is in a pretty great location too, just a short walk to the beachfront, and the way it’s situated, you’re on the main strip, but slightly away from it, which is great as you do not hear any of the hustle or bustle from the room, but still have everything in walking distance. The room was always immaculate when the cleaner came in and the outdoor areas were all solid!! Breakfast was pretty average and the rooftop pool bar was swarming with flies when you went for a happy hour drink. Even with this, I’d stay here every single time I come back to Ao Nang!
Se hospedó 4 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Salvatore,Thank you so much for your glowing review of your stay at Panan! We're thrilled to hear that you had such a fantastic experience with us, from our friendly and helpful staff to the breathtaking views from your room. It's wonderful to know that you found our location convenient and appreciated the tranquility despite being close to the main strip. Your feedback about breakfast and the rooftop pool bar is valuable to us, and we will certainly look into ways to improve these aspects of your experience for future guests. We can't wait to welcome you back to Panan Krabi Resort on your next visit to Ao Nang! If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to reach out.

10/10 Excelente

Marco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent. Staff is the friendliest staff we have encountered. We became friends with the restaurant manager, Tha. Great man! Great rooftop pool with views. Great massages at spa.
Se hospedó 5 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Marco,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us. It's fantastic to know that you found our staff to be the friendliest and that you formed a special connection with Tha, our restaurant manager. We'll be sure to pass along your kind words to him and the rest of our team. We're delighted that you enjoyed our rooftop pool with its stunning views and indulged in some relaxing massages at our spa. We can't wait to welcome you back to Panan Krabi Resort in the future! If there's anything else we can assist you with, please feel free to let us know.

10/10 Excelente

Evan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrific property and management. Highly recommend to anyone visiting the area!
Se hospedó 3 noches en abril de 2024
Respuesta de Best regards, Management Team., el 9 abr. 2024
Dear Evan,Thank you very much for your glowing review! We're absolutely thrilled to hear that you found our property and management to be terrific. It's truly rewarding to know that you had such a positive experience during your time with us. We greatly appreciate your recommendation to others visiting the area. Word-of-mouth recommendations like yours are invaluable to us and help us to continue providing exceptional service to all our guests. If you ever find yourself back in the area, we would be delighted to welcome you again and ensure that your next stay is just as enjoyable as this one.

10/10 Excelente

Pui Sang

Se hospedó 3 noches en abril de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Pui Sang,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Kirsty

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous hotel, private pool room def worth the price. Room cleanliness could benefit from a deep clean, doors/hard furnishing wiping down, otherwise perfect.
Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 4 abr. 2024
Dear Kirsty,Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you found our hotel gorgeous and that you enjoyed the private pool room, finding it worth the price. We appreciate your feedback regarding the cleanliness of the room. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we apologize for any shortcomings in this area. Your comments will be shared with our housekeeping team to ensure improvements are made, and we'll strive to provide a deeper clean to enhance the overall experience for our guests. We're glad to hear that aside from this, your stay was perfect. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We would love to welcome you back for another wonderful stay.

10/10 Excelente

Philippe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 12 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 4 abr. 2024
Dear Philippe,Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. If there's anything specific that stood out to you during your stay or if there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know. We would love to welcome you back for another wonderful stay whenever you're ready to visit us again.

10/10 Excelente

Debbie

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel , great food and great staff . Will stay again !
Se hospedó 6 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 4 abr. 2024
Dear Debbie,Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel beautiful, enjoyed the great food, and experienced excellent service from our staff. Your kind words mean the world to us, and we're delighted to hear that you plan to stay with us again in the future. We can't wait to welcome you back for another fantastic stay! If there's anything specific you'd like to experience or if you have any special requests for your next visit, please feel free to let us know. We're here to ensure that your future stays are just as enjoyable as the last.

8/10 Bueno

Jeffrey

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Enjoyed our stay at Panan Krabi Resort, on the whole the services were very good. Luckily the hotel is situated in a quiet road off a very busy and noisy area. The breakfast was extremely good, with a wide choice of food excellently displayed. This area is very well organised and managed, and the staff were helpful, cheerful and always smiling. My only negative comment would be that the building exterior needs some maintenance.
Se hospedó 13 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 27 mar. 2024
Dear Jeffrey,Thank you for choosing to stay at Panan Krabi Resort and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your overall stay and found our services to be very good.It's wonderful to know that you appreciated our peaceful location, providing a serene retreat from the bustling surrounding area. We're delighted that you enjoyed our breakfast offerings and found them to be excellent with a wide variety of options. We greatly appreciate your kind words about our well-organized and managed facilities, as well as the cheerful and helpful demeanor of our staff. Providing exceptional service with a smile is something we strive for, and we're glad it made a positive impact on your stay. Your feedback regarding the exterior maintenance is valuable to us, and we will certainly address this matter to ensure that our property remains in top condition for the enjoyment of all our guests. Thank you once again for your review, and we hope to have the pleasure of welcoming you back to Panan Krabi Resort in the future for another enjoyable stay.

10/10 Excelente

khyati

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good. The only issue was no room service available at night.
Se hospedó 3 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 23 mar. 2024
Dear khyati,Thank you for sharing your feedback with us. We're delighted to hear that you had a good experience overall during your stay. We apologize for any inconvenience caused by the lack of room service available at night. Your feedback is important to us, and we will certainly take it into consideration as we continuously strive to improve our services and amenities to better accommodate our guests' needs. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.

10/10 Excelente

DONG JIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
좋았읍니다^^
Se hospedó 1 noche en marzo de 2024
Respuesta de Best regards, Management Team., el 23 mar. 2024
Dear DONG JIN,Thank you for your concise but positive review! We're thrilled to hear that you had a good experience during your stay with us. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know. We're always looking for ways to improve and ensure that our guests have a fantastic experience with us. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excelente

Lester

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service and very convenient place close to everything
Se hospedó 2 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 23 mar. 2024
Dear Lester,Thank you for your kind review! We're delighted to hear that you enjoyed the excellent service and found our hotel to be conveniently located near everything you needed. Providing our guests with a seamless and enjoyable experience is our top priority, and we're thrilled that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another convenient and enjoyable stay in the future.

10/10 Excelente

Stuart

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous hotel. The room was modern, clean and very comfortable. The swimming pools were lovely, very clean, and loved the swim up pool bar. The staff were the icing on the cake, so friendly and courteous. Nothing too much trouble. Would thoroughly recommend
Se hospedó 6 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 23 mar. 2024
Dear Stuart,Thank you so much for your wonderful review! We're delighted to hear that you had a fabulous experience during your stay with us. It brings us great joy to know that you found our rooms modern, clean, and comfortable, and that you enjoyed our lovely swimming pools, especially the swim-up pool bar. We strive to create a relaxing and enjoyable environment for all our guests, and it's fantastic to hear that we succeeded in providing you with a memorable experience. Our team takes great pride in delivering exceptional service, and we're thrilled that their friendliness and attentiveness left a positive impression on you. We will be sure to pass along your kind words to our staff members. Thank you for recommending our hotel, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excelente

Saxon

Se hospedó 7 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 30 abr. 2024
Dear Saxon ,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

8/10 Bueno

Miriam, Loef

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Der Boden im Zimmer war immer dreckig. Man hatte nach der Dusche sofort schwarze Füße. Der Privatpool war dreckig und wurde in den 6 Tagen auch nicht gereinigt. Die Armatur im Waschbecken müsste erneuert werden. Allgemein ist die Sauberkeit im Bad nicht so doll. Die Dusche ist eine Katastrophe, wenn man den Duschkopf nicht in die Hand nehmen möchte. Man kann durch die Sitzbank nicht richtig stehen, weil sonst das Wasser nicht an einen kommt. Klimaanlage viel zu kalt. Wenn sie auf 26/27 Grad steht ist es immer noch frostig und ist sehr laut.
Se hospedó 6 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 20 mar. 2024
Dear Miriam,Thank you for sharing your feedback with us, and we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Please know that this does not reflect our usual standards of service and cleanliness, and we take your concerns very seriously.We have noted your comments regarding the cleanliness of the room, private pool, and bathroom, as well as the issues with the faucet and shower. Rest assured, we will address these matters with our housekeeping and maintenance teams immediately to ensure that such oversights do not occur in the future. Regarding the air conditioning, we apologize for any discomfort caused by the temperature and noise levels. We will look into adjusting the settings and ensuring that our guests can enjoy a comfortable environment without disruption. We truly appreciate your feedback as it helps us to identify areas for improvement. Please accept our sincerest apologies once again, and we hope to have the opportunity to regain your trust and welcome you back for a much improved experience in the future.

8/10 Bueno

chanphalla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location très pratique, petit déjeuner très variés et bon.
Se hospedó 4 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 20 mar. 2024
Dear chanphalla,Thank you for sharing your feedback with us! We're delighted to hear that you found our location practical and convenient. Ensuring easy access for our guests is always a priority for us. We're also pleased that you enjoyed our varied and delicious breakfast offerings. Providing a satisfying start to the day is important to us, and we're glad we could meet your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excelente

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great location,service was wonderful,amenities are excellent,can highly recommend !!
Se hospedó 14 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 20 mar. 2024
Dear Stephen,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our great location and that our service exceeded your expectations. Providing exceptional service is always our top priority.We're delighted that you found our amenities excellent and that you can highly recommend us. Your recommendation means the world to us and serves as a great source of encouragement for our team.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excelente

Kathy

Se hospedó 1 noche en marzo de 2024
Respuesta de Best regards, Management Team., el 8 abr. 2024
Dear Kathy,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Jay

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Phenomenal. Great location. Easy accessible to beach/bars. Staff always friendly.Oh and a fantastic breakfast!
Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 18 mar. 2024
Dear Jay,Thank you so much for your glowing review! We're thrilled to hear that you had a phenomenal experience with us. Our team works hard to ensure that our guests feel welcomed and taken care of, and we're delighted that you found our location convenient and our staff friendly. We're especially pleased that you enjoyed our breakfast offerings. We look forward to welcoming you back on your next visit!

10/10 Excelente

Laura de

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, great people.
Se hospedó 2 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 18 mar. 2024
Dear Laura de,Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us and that you found our staff to be exceptional. We strive to provide a welcoming and enjoyable environment for all our guests, and it's wonderful to know that we succeeded in making your visit memorable. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! If there's anything we can do to enhance your next experience, please don't hesitate to let us know.

8/10 Bueno

Jordan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty decent hotel in a good area. Short walk to the beach and near lots of bars, restaurants and shops. It was reasonably quiet, but you could hear people coming up and down the corridor. I think in the mornings the house keepers were mopping outside your room which was a bit annoying. Breakfast was pretty standard. Luckily we didn't want to use the pool too much as everyday it was completely full.
Respuesta de Best regards, Management Team., el 18 mar. 2024
Dear Jordan,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be in a good location and that you enjoyed the proximity to the beach and local amenities. Your feedback regarding the noise level and morning cleaning is duly noted, and we apologize for any inconvenience caused. We'll address this with our housekeeping team to ensure a more peaceful stay for our guests in the future. Regarding the pool, we're sorry to hear it was consistently busy during your stay. We'll review our policies to ensure all guests have an opportunity to enjoy this amenity. We appreciate your valuable feedback and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic I’d stay again. Deluxe sea view
Se hospedó 4 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 14 mar. 2024
Dear Robert,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a fantastic stay and that our deluxe sea view room met your expectations. Providing our guests with exceptional service and memorable experiences is our top priority, and we are delighted that we succeeded in doing so during your visit. Your kind words serve as great encouragement for our team.We would be honored to welcome you back for another wonderful stay in the near future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you again for choosing to stay with us. We look forward to hosting you again soon!

10/10 Excelente

Lars

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice resort hotel in Ao Nang with plenty of things to do, very helpful staff
Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 11 mar. 2024
Dear Lars,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our resort hotel in Ao Nang and found plenty of things to do during your visit. Our team takes great pride in providing helpful and attentive service to our guests, and it's fantastic to hear that you experienced just that. We hope to have the pleasure of welcoming you back soon for another memorable stay filled with even more exciting experiences. If you have any further feedback or requests, please feel free to reach out to us. Safe travels, and we look forward to seeing you again soon!

10/10 Excelente

sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
10 out of 10 hotel was in a great location. The staff were very welcoming when we arrived. The room was beautiful 😍 we had a beautiful spa treatment.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best regards, Management Team., el 11 mar. 2024
Dear sharon,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our location, welcoming staff, beautiful room, and spa treatment met your expectations. Your kind words truly mean a lot to us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels!

6/10 Aceptable

Dina

Se hospedó 3 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 4 abr. 2024
Dear Dina,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Kay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent breakfast, room was clean, staffs were friendly and accommodating. Close to everything, shops, restaurants and beach, all within walking distance. The property is still new, and the bed was comfortable. I definitely recommend this hotel and plan to return again.
Se hospedó 5 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 9 mar. 2024
Dear Kay,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our excellent breakfast, found your room to be clean, and experienced friendly and accommodating service from our staff. We're thrilled that our location was convenient for you, with shops, restaurants, and the beach all within walking distance. It's fantastic to know that you found our property to be new and that the bed provided you with a comfortable night's sleep. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Sylvain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Best regards, Management Team., el 6 mar. 2024
Dear Sylvain ,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Christelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parfait
Se hospedó 9 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear Christelle,Thank you very much for taking the time to share your thoughts and feedback with us. We truly appreciate your kind words and are delighted to hear that you found our service perfect. Your feedback is invaluable to us as we continuously strive to enhance our offerings and ensure that every experience with us is exceptional. Should you have any further comments or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future.

8/10 Bueno

glenda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very nice, but it is not great for people with mobility issues. The loungers at pool are too low. The pool is slippery and there are no railings to hold onto. Inclines on ramps too steep. Not much choice for American breakfast. Nice rooms and showers. Quite a walk to Main Street.
Se hospedó 4 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear glenda,Thank you for sharing your feedback with us. We're glad to hear that you found our property nice and that you enjoyed our rooms and showers. We truly appreciate your insights regarding mobility challenges and accessibility concerns. We apologize for any inconvenience you experienced with the loungers, pool safety, and the inclines on ramps. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our facilities and services to better accommodate all of our guests. We'll also take note of your comments regarding breakfast choices and the distance to Main Street. We hope that despite these challenges, you were still able to enjoy your time with us. If there's anything further we can do to assist you or if you have any additional feedback, please feel free to reach out. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience in the future. Safe travels!

10/10 Excelente

Natalie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear Natalie,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

tammi

Se hospedó 4 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 23 mar. 2024
Dear tammi,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

8/10 Bueno

Kurtis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall very nice resort, the staff are amazing and very attentive. Definitely would come back and stay here again. Food Selection is amazing (complimentary breakfast) Hotel is close to Halal Option Restaurants and a Mosque i noticed also. Close to everything i.e. 2 min walk (7/11, Starbucks, Food Market) cons: the gym is VERY SMALL ( gym equip is older, but works) i prefer a bigger gym. The rooms are very nice, but the sliding door doesn’t close properly which causes an imbalance in temperature and high humidity (think the hotel just needs to work on sealent).
Se hospedó 4 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear Kurtis,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our resort to be very nice and that our staff exceeded your expectations with their amazing and attentive service. It's wonderful to know that you enjoyed our food selection, including the complimentary breakfast, and that our location provided convenience to Halal options and a mosque. We appreciate your feedback regarding the gym and the sliding door in the rooms. Your comments are invaluable to us as we continuously strive to improve our facilities and services. We will certainly take note of your suggestions for enhancement, including the need for better sealing on the sliding doors to maintain temperature balance and humidity control. We're grateful for your patronage and your willingness to return and stay with us again. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Bueno

Chin Yee

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids love the pool so much
Se hospedó 3 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear Chin Yee,Thank you so much for taking the time to share your feedback! We're thrilled to hear that the kids enjoyed the pool during their visit. Creating memorable experiences for our guests, especially the little ones, is always our top priority. We hope to see you and your family again soon for more fun by the pool!

10/10 Excelente

Samuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Best regards, Management Team., el 4 mar. 2024
Dear Samuel ,Thank you very much for rating, this is exactly what we strive for and the team will be thrilled to know they have achieved success. We look forward to having you with us again!

10/10 Excelente

Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location to Ao Nang's beach, stores, and restaurants. Very pleased with our stay there.
Se hospedó 2 noches en enero de 2024
Respuesta de Waewa, el 24 feb. 2024
Dear Anna,Many thanks for taking the time to write such a lovely review. Your review scores here are very much appreciated. Your compliments here are very important and inspiring us to have a great job done. We promise that we would improve and develop our professional services onwards. Thank you once again for your valuable feedback and choosing to stayed with us. We appreciate your kind words and hope to welcome you back again soon! Best regards, Manassanan M, Guest Experience Team.