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Opiniones de Novum House

4 out of 5
Novum House
24 Straszewskiego St., Kraków, Lesser Poland

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 114 de 244 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 101 de 244 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 244 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 244 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 244 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en julio de 2019

8/10 Bueno

Laura, Barcelona

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel centrico. Muy amables. Tienen servicio de traslado del aeropuerto. Habitaciones sencillas. Baño nouevo.
Se hospedó 2 noches en octubre de 2018

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Muy decepcionante. El apartamento no tenía nada que ver con lo que aparece en la web. No nos ha gustado.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Muy bien si se tiene claro que NO es un hotel.
Muy bien si se tiene claro que NO es un hotel.Se trata de apartamentos en un edificio de vecinos (con un acceso bastante viejo) en el que durante ciertas horas al día hay unas recepcionistas muy atentas.

10/10 Excelente

mar, Reus-tarragona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Precio-calidad muy buena
Confortable, muy bonito y acogedor. El personal muy atento. Silencioso y muy cerca andando de la plaza principal. inconvenientes: Pocas cafeterias en la zona y hay que subir dos pisos de escaleras (Dificiles para gente más mayor).

10/10 Excelente

Anna(Barcelona)

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien!!!
No hacer caso de la fachada del edificio porque las habitaciones son grandes, modernas y el baño esta perfecto. El personal muy amable y servicial. La localización es inmejorable.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Nice, once you can check in...
I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
Se hospedó 4 noches en septiembre de 2023
Respuesta de MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE., el 22 oct. 2023
Dear Guest,Thank you for taking your time to write the review! We are delighted to hear you enjoyed our location in the heart of Kraków. As you mentioned, our reception is mostly operated by phone. We understand that for some people it might be difficult to understand our directions - that is why we have prepared instructions that we send to our guests on the day of their arrival. However, for some reservations we do not have telephone numbers or e-mail addresses provided by the booking site. It is important to reach out to us ahead of arrival so that we can contact you. We are also very sorry for the noise that you have experianced. We hope to have the opportunity to provide you with an even better experience in the future. NOVUMHOUSE. CLOSER TO PERFECTION. EVERY DAY.Kind regards, MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE.

10/10 Excelente

Martyna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Sonja

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rundrum zufrieden - super Haus
Wunderschön gelegen, sehr nettes Personal, tolle Verkehrsanbindung zum super Preis.
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Kasia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Safe and clean
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en junio de 2023

10/10 Excelente

Chloe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Janine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Uns hat die Unterkunft gut gefallen. Das Zimmer ist nur echt klein gewesen.
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Oskar

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 4 noches en abril de 2023

8/10 Bueno

Mark

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2023

8/10 Bueno

Peter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Infobrist
Undermålig information vid incheckning. Kod till entrédörren fanns inte med, man talade inte om att boxarna med nyckel finns på andra våningen, Lägenheten finns på 2:a våningen men det är så högt i taket så i praktiken är det 3 eller 4 våningen, lite svårt för äldre människor. Någon hiss finns inte.
Se hospedó 3 noches en noviembre de 2022

4/10 Malo

Elsy, Jacksonville

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Posizione ottima, struttura molto confortevole anche se priva di ascensore.
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Patrycja

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette. My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking. Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.
Se hospedó 4 noches en septiembre de 2020

10/10 Excelente

Johannes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alles wunderbar!
Tolles und wunderschönes Zimmer, super Bett, gute Dusche, Sauberkeit 1A. Preislich hervorragend. Lage sehr zentral.
Se hospedó 3 noches en julio de 2020

10/10 Excelente

Morten

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mycket snabb incheckning
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

GK, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall a good stay. Clean and convenient though fairly basic. Staff was helpful. Bed not the most comfortable.
Se hospedó 3 noches en febrero de 2020

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great!
Nice apartments style rooms with a very clean modern kitchen with all facilities. We left a big box of English tea bags and milk for other guests but stick a few essentials in your case to save having to buy when your there. Perfect location
Se hospedó 2 noches en enero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Anne Mette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

mika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019

8/10 Bueno

Jean Claude

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Appartement très bien placé et très confortable
L'appartement est très spacieux, confortable, très bien équipé, entièrement rénové; literie confortable, partie cuisine fonctionnelle et bien équipée. Très bon emplacement au centre historique; calme, avec un petit parc et des arbres sur l'arrière. Petit bémol pour les séniors, l'accessibilité: c'est un 2ème étage sans ascenseur, mais les escaliers sont agréables et d'accès faciles.
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good location - good for the price
It’s not a fancy place but it’s good for the money. And also quite conveniently located.
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Päivi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loistosijainti
Sijainti loistava, siisti ja hiljainen majoitus. Erittäin hyvä wifi.
Se hospedó 4 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Huone oli sellainen kuin luvattiin. Todella siisti ja puhdas. Palvelu oli ystävällistä. Aulan keittiöstä oli mukavaa ottaa kuppi kahvia tai teetä.
Se hospedó 3 noches en septiembre de 2019

8/10 Bueno

keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient, convenient, convenient.
Immaculately clean, attention to details, fantastic location just outside of Old Town. Everything within walking distance. Front desk extremely helpful and nice when we had questions about the surrounding area. Compact space with plenty of hot water and good water pressure in the shower. Bed was comfortable, I wasn't a fan of the pillows, my wife didn't mind them (personal preferences). Construction on the exterior of the building right by our window was the only thing keeping me from giving this place a perfect score. We were instructed to not turn on the A/C due to the construction, and it was quite warm in the small room while my wife was blow drying and flat ironing her hair (and to be fair, I think it was a bit warmer than usual for this time of year here). We did open the windows, but they were soon taped shut so we could not open them any more. Construction begins at 7am, which put any ideas of sleeping in "to rest." No construction on the weekend. For those light sleepers, like myself, the local train runs all night and our room fronted the road in which the train ran, though less often after midnight. Earplugs were provided (one of the many "attention to details."), which don't do me any good Overall a fantastic stay, I just could've done with less noise as I am a VERY light sleeper.
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Skøn hotellejlighed meget central beliggenhed
Skøn hotellejlighed meget central beliggenhed. Det var pænt og rent. Hjælpsomme medarbejder i receptionen.
Se hospedó 3 noches en julio de 2019

8/10 Bueno

Mie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Recommendable stay in central Krakow
Flexible check in. Very clean, well equiped. As expected a lot of street noise given the central location, however ear pluggs are available. The only issue is the internal noise between the rooms and the hall, we could hear the neighbours chatting
Se hospedó 3 noches en julio de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location was excellant, walking distance to main sq. market and castle. Safe area opposite the universuty abd park.
Se hospedó 4 noches en julio de 2019

10/10 Excelente

Line

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Although we knew there was no elevator it should be made clearer that the hotel rooms are only on the top two floors. We climbed 72 stairs several times each day. Unfortunately the city decided to work on the tram tracts outside our side of the building each night we were there. The noise was deafening and we were awake all night for both nights. The room was lovely and the staff very courteous but the experience was not positive.
Se hospedó 2 noches en julio de 2019
Respuesta de Jan, el 18 jul. 2019
Thank you very much for your feedback. We are pleased that the room and our staff’s service keep up with your expectations during your recent stay but we are also very sorry about noise and room location. Our Guests always get information that there is no elevator in the building, but we are ready to help withthe luggage. What is more, despite of the fact, that our working hours are from 9 a.m. till 5 p.m., but we are always available 24 h by phone. Satisfaction of our Guests is our main priority and we try to do all our best to make the stay in Novum House pleasant and cosy. We encourage our Guests to keep us informed about all situations that may have impact on their comfort. We appreciate your suggestions about the noise from the street, that is why we decided to equip our rooms with earplugs. We would like to apologize one more time for all inconveniences that took place during your stay. We are looking forward to meet you again in our hotel.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Karusta ulkokuoresta huolimatta huoneisto oli todella siisti ja hyvällä paikalla.
Se hospedó 4 noches en julio de 2019

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and quiet apartment
Nice place with friendly staff. Very clean and well maintained. Good location to explore Krakow old town. Parking is a bit difficult though, but we were lucky to find a spot on the other side of the block.
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Erinomainen sijainti. Erittäin hyvä kunto ja kaikki toimi.
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

Patrik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekendresa
Litet mysigt hotell nära centrum, mycket bra!
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019

6/10 Aceptable

Jason

Viaje en pareja
Le gustó: Limpieza y servicios
Pros: Good location. All main attractions within walking distance. Good size room. Kitchen area and daily maid service. Modern clean bathroom. Air conditioning unit. Cons: Our room was next to main road, and trams run all night, you literally feel the building vibrate as they pass, hence not suitable for light sleepers. No lift and unsuitable for any person who struggles with stairs, especially when carrying luggage. Television did not work, informed reception but they did not resolve. No maid service on last day of stay, had to ask reception for clean towels, luckily caught them before they close reception at 5pm. Wood block flooring in room was all loose underfoot and squeaking when walked on, however clean so not really an issue.
Se hospedó 5 noches en mayo de 2019

10/10 Excelente

Mika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Erittäin siisti henkilökunta erittäin avuliasta.hyvällä paikalla
Se hospedó 4 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location. Room very clean and higher standard. Staff were more than happy to help with any requests. Would definitely stay here again
Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hyvällä paikalla. Lyhyt matka rautatieasemalle sekä vanhaan kaupunkiin. Shoppailut ja kaupat lähellä. Pieni mukava sekä siisti huoneisto. Ei yhteisiä tiloja huoneessa, sitä jäätiin kaipaamaan. Kaikki toimi hyvin, ei moitittavaa.
Se hospedó 4 noches en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Posizione perfetta per visitare il centro storico. Ci sono 5 rampe di scale per raggiungere l'apartment, che potrebbero sembrare poche,ma quando si arriva stanchi la sera, sono davvero fastidiose. Letto Queen Size: percui piccolo per i Ns standard italiani. Il mio fidanzato che é alto 185 cm aveva i piedi fuori dal letto. Cuscini, che non si possono considerare tali. Erano per lo più un sacco sformato per appoggiare la testa. Bagno bello, nuovo, pulito, com biancheria profumata. Stanza essenziale. Tv piccolissima. Armadio Ikea molto piccolo. Non ci sono appoggi per i bagagli che devi lasciare sul pavimento. Per fortuna non c'era la moquette. Davanti ad una via di elevata percorrenza; non abbiamo sentito le auto, ma i tram passano di continuo e fanno vibrare la stanza. La Ns camera aveva un balconcino privato con affaccio sul collegio di Copernico. Valido per la spesa, ma dovessi tornare a Cracovia sceglierei un Hotel con sala colazione e più accessoriato. Davvero troppo spartano. Cmq...PULITISSIMO! BRAVI
Se hospedó 4 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Graziosa la camera, anche se un po’ troppo vicina alla hall e quindi, volendo riposare il pomeriggio, si sentivano i rumori degli ospiti che venivano a parlare con la reception. La notte invece era silenziosa. Ottima posizione per la visita della città. In generale ottimo rapporto qualità prezzo. Soddisfatta della scelta. La consiglio, a chi come noi, non pesa fare le due rampe di scale per raggiungere l’ingresso dell’hotel.
Se hospedó 2 noches en diciembre de 2018