Instalaciones deportivas

Opiniones de Mövenpick Hotel Kuwait

5 out of 5
Mövenpick Hotel Kuwait
Free Trade Zone, Safat, Kuwait City

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 84 de 228 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 74 de 228 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 228 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 228 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 228 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

jose, valencia

No le gustó: Servicio y personal y comodidad de las habitaciones
fata
tenia reservado con transporte del eirepuerto al hotel y no se presento nadie el hotel de 5 estrella de eso nada de nada mal sitio mala comonicacion y mejor no contar de estar en el hotel alas dos de madrugada llegamos alas siete de la mañana que mas cuento los pagos de taxi del airepuerto segun el hotel la culpa es vuestra por no apisar la hora de llegada
Respuesta de Communication Manager, el 12 jul. 2014
Dear Mr. Jose Reference is made to your recent stay with us at the Mövenpick Hotel Kuwait , for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your comments, which you were kind enough to share with us and we have taken note of your suggestions and comments, which will certainly help us to improve and fine tune our operation. Hopping to have the pleasure of welcoming you back to the Mövenpick Hotel Kuwait or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With Kind regards,

10/10 Excelente

Mrs Manna

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

MAZEN A

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
The elevator was a a piece from a hunted house. And the rooms smells like they were fluided before.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 16 mar. 2024
Dear Mr. Mazen,We greatly appreciate the time you spent to review your recent experience in our hotel, at Movenpick Hotel Kuwait we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely regret the wait you experienced when using our lifts, our hotel counts with XX lifts at disposal of our guests to minimize the wait during peak hours, nevertheless we commit to study ways to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards,Hotel Management

10/10 Excelente

Dmitriy

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Nice staff. A strange location for a hotel: in industrial area at the port
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 16 mar. 2024
Dear Mr. Dmitriy,First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards,Hotel Management

6/10 Aceptable

alberto filippo

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Department, el 3 mar. 2024
Dear Mr. Alberto,We greatly appreciate the time you spent to review your recent experience in our hotel, at movenpick we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We lament the difficulties you expérienced when reporting an imperfection in your room to the maid in charge of your accommodation although we would like to take the opportunity to explain that the housekeeping team is not required to speak foreign languages since our guests usually report any service imperfection to our réception desk team able to speak most languages represented in our hotel, for a future occasion please do not hesitate to contact the réception team for anything you may need to fully enjoy your holidays among us. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your holiday wishes come true. Regards,Front Desk

10/10 Excelente

Zied

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, very nice inside with a lot of history, portrait, and confort. Very calm and has a ery nice backyard and swimming pool.
Se hospedó 5 noches en enero de 2024
Respuesta de Front Office Department, el 3 mar. 2024
Der Mr. Zied,Thank you for the great feedback of your recent holiday experience at our Movenpick; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Regards,Front Desk

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Paul,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel Kuwait and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonRegards,Front Office Department

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Otelin konumu çok kötüydü
Otelin konumu iyi değildi ve otele giden yol tam bir felaketti. Bununla birlikte otel oldukça eski olmasına rağmen oldukça konforlu idi.
Se hospedó 2 noches en enero de 2023
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Otelin,First and foremost we would like to thank you for the praising review you shared following your recent visit to our XXX hotel and are delighted to read that we were able to match your expectations. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Also i would like to inform you that our hotel is a heritage classic look and if you will be coming in future to book through us we can assist you with the hotel location Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards,Front Office Department

10/10 Excelente

Andreas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large property with nicely landscaped outside pool area and garden. Large room with balcony and garden view. Very friendly and helpful reception staff, particularly Ms. Ryzza and Mr. Khaled Shawky who were very helpful to solve a cancelled first night reimbursement after a flight cancellation. Excellent restaurant available in the hotel as well.
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Andreas,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsThank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Regards,Front Office Department

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Not "the" Movenpick you would expect.
First and most importantly, this hotel is located in Al Shuwaikh industrial area near the sea port so don't expect services, restaurants or entertainment here, you need a car to move around and it's quiet a distance to the nearest live area as the traffic is sometimes very hectic. Although rated 5* the hotel is not even close to 4* as it's very old and designed to look very historic and classic old. The hotel atmosphere is very pleasant with good staff, however, it lacks focus in cleanliness as the hotel is old and needs more attention to details. The poolside rooms are very spacious and very welcoming but the furniture is not so luxurious and it looks of a local made. All in all it was a pleasant stay and I thank the management for doing their best to satisfy the hotel residents.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Front Office Department, el 17 dic. 2023
Dear Guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your holiday wishes come true. Regards,Front Office Department

4/10 Malo

Robert

Viaje familiar
Le gustó: Servicio y personal
Wir hatten irgendwie andere Erwartungen von einem Mövenpick Hotel. Die Lage war eher ungünstig, da sie sehr weit vom Stadtzentrum entfernt war (Wo man sowieso nicht viel machen konnte). Das Hotel sah eher alt aus und in einer Art und Weise heruntergekommen, dass man sich nicht so richtig wohl gefühlt hat. Die gesamte Infrastruktur des Hotelgebäudes sah alt und rissig aus, der Pool war dreckig und ungepflegt und das Essen in dem internationalen Restaurant war auch nicht das Beste wirklich. Das einzige was es hervorzuheben gilt war die Freundlichkeit der Hotel-Mitarbeiter. Da hört es aber auch schon auf dann! Zusammenfassend lässt sich eher sagen, dass das Hotel sich auch keine wirkliche Mühe gibt einen angenehmen Aufenthalt zu vermitteln. Wir würden also definitiv nicht wiederkommen.
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Robert,Thank you for the time you took out of your day to share your comments regarding your recent stay in our Movenpick hotel kuwait.We want to apologize for not being able to make you feel supported when having an issue with XXX, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Movenpick Hotel KuwaitRegards,Front Office Department

8/10 Bueno

MOTORS KOREA

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good Room service menu
Mixed grill is quite tasty but housing keeping is no good.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Front Office Department, el 17 dic. 2023
Dear Guest,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our XXX hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonRegards,Front office Department

8/10 Bueno

Ahmet

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en abril de 2022
Respuesta de Front Office, el 26 jun. 2022
Dear Mr.Ahmet Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

10/10 Excelente

Kazem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
arrived one hour before check in and they allowed me to have my room with upgrade thank you guys
Se hospedó 1 noche en marzo de 2022
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Kazem,First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Movenpick Hotel Kuwait where our goal is to make our home feel like yoursThank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Regards,Front Office Department

10/10 Excelente

NAWAF

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellency.
Friendly infront desk stuff, very nice room over looks the Pool.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Adele.M, el 16 oct. 2021
Dear Mr.NAWAF Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Adel Meylibaeva, el 11 ago. 2022
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

10/10 Excelente

Ahmad

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2021
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Ahmad,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel Kuwait and are delighted to read that we were able to match your holiday expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Regards,Front Office Department

6/10 Aceptable

Naser

Se hospedó 2 noches en septiembre de 2020
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Naser,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel Kuwait and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Regards,Front Office Department

2/10 Terrible

hamad

Se hospedó 1 noche en agosto de 2020
Respuesta de Front Office Department, el 17 dic. 2023
Dear Mr. Hamad,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceRegards,Front Office Department

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2020
Respuesta de Front Office Department, el 29 feb. 2020
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza
Eravamo un grande gruppo di imprenditori italiani , la struttura e’ orribile e fatiscente, il personale non è all’altezza specialmente al ristorante dove devi ripetere le Cose quattro volte . L’hotel è un tre stelle , inoltre è in una zona orribile dove c’è attorno solo il deserto ed altre strutture orribili . Andate in centro anche in un quattro stelle così spenderete meno e starete meglio .
Se hospedó 3 noches en febrero de 2020
Respuesta de Front Office Department, el 13 feb. 2020
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

8/10 Bueno

Ali

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel.
Good hotel.
Se hospedó 3 noches en enero de 2020
Respuesta de Front Office Department, el 11 feb. 2020
Dear Mr. Ali, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

2/10 Terrible

Ahmad

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
average or below
The hotel condition is bad. Old furniture. Thinnest room door ever. the elevator is super slow. services take too much time. small lobby area. TV channels don't work most of the times.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Front Office Department, el 22 dic. 2019
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
accogliente, personale professionale, che non mi ha piaciuto, è la posizione, perché è lontana dai negozi,
Se hospedó 2 noches en diciembre de 2019
Respuesta de Front Office Department, el 19 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This hotel is in the middle of nowhere and is definitely NOT 5*
Se hospedó 2 noches en diciembre de 2019
Respuesta de Front Office Department, el 9 dic. 2019
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice staff and rooms very comfortable but location isn’t great
Se hospedó 5 noches en diciembre de 2019
Respuesta de Front Office Department, el 9 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019
Respuesta de Front Office Department, el 4 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Bueno

M.fathy, Uae , Abu Dhabi

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was friendly and the food was realy good The location very poor and pool letter small
Se hospedó 1 noche en noviembre de 2019
Respuesta de Front Office Department, el 2 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2019
Respuesta de Front Office Department, el 1 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is in the center of a commercial zone. Cabs need to be ordered. Nothing within walking distance.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Front Office Department, el 1 dic. 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Bueno

Harry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A pleasant surprise
Accidentally booked the wrong Movenpick Hotel in Kuwait. Because we prepaid they wouldn't change it which meant we were not on the beach and we stayed quite far from our daughter who works in Kuwait. From the front, the hotel looks unimpressive, but the back is a different story. The hotel is an old-fashioned hotel designed for the comfort of wealthy businessmen doing business in the free trade zone. The rooms are very comfortable, the staff is friendly and helpful, the food is good and the amenities are to[ notch.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Front Office Department, el 29 nov. 2019
Dear Mr. Harry, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

6/10 Aceptable

Moneerah

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Front Office Department, el 25 nov. 2019
Dear Valued Guest, Reference to the online rating received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
Totally disliked it especially location and appearance.
Se hospedó 2 noches en octubre de 2019
Respuesta de Cosette, el 8 nov. 2019
Dear Valued Guest Reference to the online rating received regarding your last stay in our hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Cosette El Chaer Guest Relations Manager Movenpick Hotel Kuwait

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de cosette, el 4 nov. 2019
Dear Valued Guest Reference to the online rating received regarding your last stay in our hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Cosette El Chaer Guest Relations Manager Movenpick Hotel Kuwait

6/10 Aceptable

Neil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
It was ok
Neither phones worked in the room so could not arrange room service, transport etc., without visiting reception. This was resolved on the 2nd time of asking the next day. No room service menu in room either. No emergency details on inside room door showing escape routes - I thought that was a legal requirement? Location pretty poor. Concirege was excellent. Great breakfast. Very pleasant staff. Nice late check out at 4pm.
Se hospedó 1 noche en octubre de 2019
Respuesta de Front Office Department, el 16 oct. 2019
Dear Mr. Neil, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

6/10 Aceptable

Ashraf

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
طاقم الفندق ممتاز و النظافة ممتاز و لكن الفندق بحاجة لتجديد ديكور + المصعد
Se hospedó 1 noche en octubre de 2019
Respuesta de Cosette, el 1 nov. 2019
Dear Valued Guest Reference to the online rating received regarding your last stay in our hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Cosette El Chaer Guest Relations Manager Movenpick Hotel Kuwait

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
الموقع في الميناء بعيد عن كل الخدمات. الفندق ليس له من موفنبيك الا اسمه.
Se hospedó 2 noches en octubre de 2019
Respuesta de Cosette, el 31 oct. 2019
Reference to the online rating received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regard Cosette El Chaer Guest Relations Manager Movenpick Hotel Kuwait

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
الصور الموجوده غير الحقيقه
Se hospedó 6 noches en julio de 2019
Respuesta de Front Office Department, el 28 jul. 2019
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

10/10 Excelente

Antra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cozy and homelike
The Movenpick Hotel offered a pleasant and enjoyable stay. This hotel is where old meets new- cozy and homelike feeling with a modern twist. Hotel was clean and quiet, filled with lovely guests and super friendly staff. I loved the garden and the pool area. I only wish the pool would stay open to guests longer, the pool area closes at 6 pm.
Se hospedó 2 noches en junio de 2019
Respuesta de cosette, el 14 jun. 2019
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Cosette Guest relations Movenpick Hotel Kuwait

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very clean the staff is wonderful and very helpful. The area is close to the airport and all places to have fan.
Se hospedó 2 noches en mayo de 2019
Respuesta de Front Office Department, el 28 may. 2019
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
- Spacious - Wonderful view and balcony - Helpful staff
Se hospedó 2 noches en abril de 2019
Respuesta de Front Office Department, el 6 may. 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 4 noches en abril de 2019
Respuesta de Front Office Department, el 6 may. 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Bueno

Saud

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great Customer service
Service was excellent especial thanks to Mr. Mahmod for his excellent customer service skills although the location is not the best but good to relax.
Se hospedó 2 noches en abril de 2019
Respuesta de cosette, el 23 may. 2019
Dear valued guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Cosette Guest Relations Movenpick Hotel Kuwait

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de Front Office Department, el 27 abr. 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Bueno

ABDULAZIZ

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en abril de 2019
Respuesta de Front Office Department, el 23 abr. 2019
Dear Mr. Abdulaziz, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en abril de 2019
Respuesta de Front Office Department, el 21 abr. 2019
Dear Valued Guest, Reference to the online rating received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

6/10 Aceptable

Mustafa

Not good,not bad
Se hospedó 3 noches en abril de 2019
Respuesta de cosette, el 23 may. 2019
Dear Valued Guest Reference to the online rating received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Best regards, Cosette Guest Relations Movenpick Hotel Kuwait

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mahmood was a great host and provide a great service
Se hospedó 1 noche en abril de 2019
Respuesta de Front Office Department, el 16 abr. 2019
Dear Valued Guest, Thank you for taking the time to share your recent experience during your stay at the Mövenpick Hotel Kuwait. We are extremely thrilled to know that you have an excellent stay .Your kind comments will be shared with the entire team as it is always great to hear that we made such an impression during your stay. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
All things is good , but i dont like one item of policy about " prohibited order any things without hotel .
Se hospedó 1 noche en marzo de 2019
Respuesta de Front Office Department, el 24 mar. 2019
Dear Valued Guest Thank you for taking the time to share your recent experience during your stay at the Mövenpick Hotel Kuwait. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The pool was filthy, the hotel was tired, old and lacked standard 5 star amenities in the room. I found a dead bird on my terrace (extremely stiff and smelly) so obvious it had been there a while. The hotel exterior was tired, filthy and lacked any resemblance to the glorious imagery. Overall, I had to leave early it was so bad.. The "white" sheets were potentially white some years back, but had a hint of brown to them... The staff were very pleasant, happy and friendly... The internet in the hotel was slow, I required both internet and tv fixing in the room after checking in. My room had no iron, no ironing board upon arrival. The drains smelt like they were backed up... Overall I had no choice but to check out early due to the fact it was way below satisfactory... Overall, one of the worst, most tired hotels I've stayed in for some years. The welcome at reception was wonderful though and very nice people of the front desk. Past that.. nothing good to say which is a shame as I hate to give negative feedback.
Se hospedó 3 noches en febrero de 2019
Respuesta de Front Office Department, el 19 feb. 2019
Dear Valued Guest, Greetings from Movenpick Hotel Kuwait Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during you earlier stay at the hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Front Office Department