Lobby
Ver disponibilidad

Opiniones de Mercure Kyoto Station

4 out of 5
Mercure Kyoto Station
288 Aburanokojicho, Shimogyo Ku, Kyoto

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 267 de 428 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 111 de 428 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 428 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 428 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 428 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

LUIS FELIPE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien situado al lado de la estación, habitaciones muy cómodas y desayuno muy completo. Recomendable.
Se hospedó 4 noches en abril de 2024
Respuesta de Front Management Team, el 17 abr. 2024
Dear LUIS FELIPE,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

10/10 Excelente

OSKAR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Too far from tourim atractions.
Se hospedó 4 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay and we all look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

10/10 Excelente

Ruben

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Una excelente opción con fácil acceso a estación de kyoto, habitación cómoda y personal muy amable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our products and facilities and we all look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

10/10 Excelente

Lucy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Divino
Se hospedó 3 noches en agosto de 2023
Respuesta de Mercure Kyoto Station Front management team, el 20 sept. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are delighted to hear that our service and facilities met your expectations.We all look forward to seeing you again in the near future.

10/10 Excelente

Roberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic stay!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 20 sept. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are happy to learn that you enjoyed your overall stay. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays.Thank you again for your feedback and we look forward to welcoming you back.

10/10 Excelente

Roberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tan buena la experiencia que hemos decidir extender nuestra estancia y quedarnos en Kyoto. Una habitación digna de un 4 estrellas con todo el espacio y confort que no encuentras en muchos otros hoteles, y a un precio muy asequible.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 20 sept. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are very pleased to learn that you have in general enjoyed your stay and had a great time with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excelente

Juan Antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bonito hotel, bien equipado, con buena atención y suficientemente céntrico y tranquilo.
Se hospedó 3 noches en julio de 2023
Respuesta de Mercure Kyoto Station Front management team, el 20 sept. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excelente

Juan Pablo

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast is delicious The train station is very near
Se hospedó 6 noches en marzo de 2023

8/10 Bueno

Pablo

Viaje familiar
Le gustó: Limpieza y servicio y personal
Buen bar

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is nice and modern. It is walkable to Kyoto station, however it’s on the opposite side of where most of the tourist spots are.
Se hospedó 2 noches en mayo de 2024
Respuesta de Front management team, el 28 may. 2024
Dear Paul,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We look forward to seeing you again in the near future.Mercure Kyoto Station

8/10 Bueno

Philip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel to stay at. Very close to Kyoto station. Would give it five stars across the board except for the Italian restaurant attached to the hotel. The food was sub par (all 4 dishes we had) and the cost was astronomical. Stay away from the restaurant and go support one of the many local places nearby.
Se hospedó 7 noches en mayo de 2024
Respuesta de Front management team, el 27 may. 2024
Dear Philip,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We are also sorry that our restaurant didn't meet your expectations. We will strive to improve our service based on your comment.We look forward to seeing you again in the near future.Mercure Kyoto Station

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel. Happy hour in the lobby is a great touch. Staff was very friendly and the entire property had a nice modern feel. The room needed a few more plugs and maybe some drawers.
Se hospedó 3 noches en mayo de 2024
Respuesta de Front management team, el 27 may. 2024
Dear Michael,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We look forward to seeing you again in the near future.Mercure Kyoto Station

10/10 Excelente

Manikkam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property in a great location near Kyoto station. Thanks to Helena at the front desk for helping with our requests!
Se hospedó 2 noches en mayo de 2024
Respuesta de Front management team, el 25 may. 2024
Dear Manikkam,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We will share your comment with Helena. We are sure that it will motivate her to keep improving customer service.We look forward to seeing you again in the near future.Mercure Kyoto Station

8/10 Bueno

Yuuichi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Front management team, el 21 may. 2024
Yuuichi様この度は、数あるホテルの中からメルキュール京都ステーションをお選びいただきまして、誠にありがとうございました。ご滞在に際し、なにか至らぬ点はございましたでしょうか。次回ご来館いただけた際には更なるおもてなしをご提供できますよう精進して参るとともに、 またお目にかかれます日を楽しみにしております。メルキュール京都ステーション

8/10 Bueno

Baguriah, Wraysbury

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Front Management Team, el 17 abr. 2024
Dear Baguriah,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Accessible from Kyoto Station, with about 8mins walk. Opposite the hotel is a teppan izakaya style restaurant, which the hotel is able to make the reservation for us in advance. The restaurant is excellent! Room is clean and spacious, ideal for young families. The staffs were all friendly. On check out day, I forgot that I left my passport in the hotel room safe, they were able to retrieve it and safekeep it till I am there to get it back.
Se hospedó 2 noches en abril de 2024
Respuesta de Front management team, el 11 abr. 2024
Dear Kenneth,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We are glad to be of your help. We look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

8/10 Bueno

Windsor

Le gustó: Limpieza y condiciones de la propiedad
Too bad no bath tub
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Pedro

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The Hotel rooms are Ok , not much space but ok. The dining facilities are limited, one evening we arrived at the hotel and requested a table and were informed they were expecting a large group from outside and they could not provide neither a table nor room service. Strange they give preference to outside groups than to their guest. Staff to to friendly or helpful on this, we asked if they could inform us of nearby restaurants and they said they could not recomend any.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Jeffrey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mercury Kyoto is brand new and very modern. You can enter from the Main Street via the restaurant or in the “alley” (these are streets in Kyoto) in the back. There is no sign for the hotel on the main street. Overall excellent except for the west facing room I had was simply baking once the sun hits the window. The climate controls cannot keep up, so it was much too hot to get good night sleep (this is in Mach!) for two of the 3 nights of my stay (had one rainy day). I expressed my concerns politely to the staff and the concern was escalated to management - who brushed it aside (manager was not Japanese). All of my other hotels for this Japan trip have also curiously had west facing rooms with clear view of the sun during the afternoon to evening. None had this same problem and were quite comfortable.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Rafael

No le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great breakfast
Fab hotel great breakfast close to station
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The people and the hotel were very good. Clean, spacious and nicely decorated. Rich and very tasty breakfast buffet and everyone willing to help with any question we had. Located 7 mins walking distance from the Kyoto train station and 10’ by car from Gion which is one of the busiest and nicest Kyoto areas.
Se hospedó 2 noches en febrero de 2024

4/10 Malo

HIROSHI

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
割り切って宿泊できるか？
チェックインの説明がマスクをしてモゴモゴ話して良く聞き取れない。チェックアウト時の宿泊税の領収書発行も、ずっと下を向いたまま、キーボードを操作しており、一体何をやっているのかわからない。やっと顔を上げたと思ったら、暫くお待ち下さいで、また、キーボード操作が始まり、呆れたので領収書はいらない旨伝えてホテルを出た。 部屋のハンガーの半分は、冷蔵庫や食器入れで塞がっていて、衣類の収納スペースも殆どないので、衣服の取り扱いに困った。 部屋の隅に家内がヘヤカラーを落としてしまい、取り上げようとしたら、隅が埃だらけで、蜘蛛の巣のような状態。ベッドと壁の狭いスペースにベッド用の照明を置いたので、掃除がし難い配置なのが原因かと思うが、あまり良い気持ちはしない。 部屋の中に、物を置くスペースが殆どなく、テーブルも小さな丸テーブル一つで、書類や食器を広げることができなかった。 インバウンド向けの、新規開業のおしゃれな、中価格帯のホテルのコンセプトがと思うが、部屋の狭さやオペレーションの質からすると、日本人には中途半端感が強い。 ロケーション自体は、駅からも近く、問題ない。
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Brady

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price for a western style hotel near Kyoto station
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Tina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed my stay at Mercure! The service was top-notch; the staff went above and beyond to ensure my comfort and meet my needs. The cleanliness of the hotel was impeccable. Not to mention, the interior design was aesthetically pleasing, creating a warm and welcoming atmosphere. I highly recommend this hotel for the overall quality of its service and amenities.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Vania

Se hospedó 2 noches en enero de 2024

10/10 Excelente

SEUNGMEE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

MASAKO

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Taylor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the nicest hotel I’ve stayed at while in Kyoto for room size and modern touches. I did find it a bit far from the station for having station in the hotels name, however I’d still recommend this accommodation. Staff was very helpful
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Siw Merethe

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Collin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good and thank you.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Suat Hoon

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 8 noches en diciembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We will keep making every effort in our pursuit for service excellence and we all look forward to seeing you again in the near future.

10/10 Excelente

Ragesh

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is new and very well appointed. The room was spacious and comfortable. USB Charging points and electric outlets were thoughtfully placed. The amenities provided were outstanding. A special mention for the interior decoration of the hotel, which was outstanding. All in all a beautiful and comfortable place to stay. Exceptionally clean. Staff were also very helpful and friendly.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Aceptable

ahmed

Le gustó: Limpieza, servicio y personal, servicios
The interior dull & dark . Very difficult to find as its entrance on the main road was camouflaged by a resturant with hidden glass doors . The main entrance was on the backstreet ! The room was fine , nothing to write home about The location brilliant, walking distance from the train station with few landmarks close by
Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excelente

HUI-CHI

Se hospedó 3 noches en diciembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are happy to learn that you enjoyed your overall stay. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Good location for average stay
Location was good in that it was quite central, albeit, down a smaller lane, but was quiet, so an advantage. Check in was average and seemed to be short staffed and didn't have anyone to help with luggage. The rest of the time, staff were helpful. Accommodation was quite good, but pillows were not that either hard or soft.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are happy to learn that you enjoyed your overall stay and we will keep making every effort in our pursuit for service excellence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Avtar Singhsachthep

Se hospedó 4 noches en noviembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We will keep making every effort in our pursuit for service excellence and we all look forward to seeing you again in the near future.

8/10 Bueno

Calvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 25 dic. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We all look forward to seeing you again in the near future.

8/10 Bueno

Li-chun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
小而美的旅館。
Se hospedó 5 noches en noviembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
親愛的旅客您好，誠摯感謝您本次入住Mercure Kyoto Station，並給予本館高評價的肯定。全體服務同仁感到非常榮幸。期待能夠再次為您服務。謝謝您。Mercure Kyoto Station前台管理

10/10 Excelente

Meng

Le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and the positive highlight about Mercure Kyoto Station.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

10/10 Excelente

Pauline

Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and the positive highlight about Mercure Kyoto Station.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

8/10 Bueno

Nigel

Viaje en pareja
The location for public transport was good. The decor was modern and with a twist of Japanese. The breakfast choices were very basic. Food options and times the kitchen was open were limited.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 6 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are very pleased to learn that you have in general enjoyed your stay and the positive highlight about Mercure Kyoto Station.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic place! Google states 3 stars but it is more like 5 stars. The restaurant attached has a great menu, and excellent service. The hotel itself is modern, clean and very well designed/decorated. The only downside was paying a 3000yen fee to 'dispose' of a perfectly good suitcase - I purchased a new case during the trip and stated to reception they could give the original (and perfectly clean/functioning samsonite case) to whoever they wanted or throw it in the bin - Should have kept my mouth shut when checking out as it ended up costing me 3000yen for disposal.
Se hospedó 3 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

8/10 Bueno

Walter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
no real bedbug protocol. all the can do is offer you another room. No steamer on hand, no laundry in house
Se hospedó 4 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay and we are sorry for any inconvenience caused during your stay.Thank you again for your feedback and we look forward to welcoming you back.Mercure Kyoto StationFront management team

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was a reasonably short walk from Kyoto station.
Se hospedó 4 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 16 nov. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and had a great time with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

6/10 Aceptable

Thu

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Mercure Kyoto StationFront management team

10/10 Excelente

Jillian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very trendy, very friendly staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We very much appreciate your comments regarding our staff. We are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Mercure Kyoto StationFront management team

10/10 Excelente

Chi

Se hospedó 5 noches en septiembre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We all look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

10/10 Excelente

YU CHING

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good choice
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Kyoto Station Front management team, el 27 oct. 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and had a great time with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team